Holbert Optometrists

I have always had great service here! I have been going here for over 10 years. The hours are convenient too! I have recommended many people to them.

I have never had an issue with Dr. Holbert. I have been going for many years and have nothing but the utmost respect for them. The only time that I was shocked was when my glasses cost me so much money, but I was given a great discount because I have been a valued customer. Thank you for your great service

I will not be going back and will not recommend this place again.
I went in to get new glasses as mine had broken. The doctor asked about contacts to which I told him I would like to make sure the prescription would be for both even though I didn’t need contacts at the moment since my prescription didn’t change much and I was really only in because my glasses broke.
Fast forward 8 months. I go in to inquire about contacts. I’m told that’s it’s been too long and I’ll need another appointment. I mention that it’s been less than a year, and they pull my file and tell me that my original appointment only covered eye glasses. What’s more my insurance won’t cover another appointment until it’s been a full year.
That is the reason I came in in the first place! I was originally told it would cover both and to come back when I needed the contacts. I know that contact prescriptions are only good for a year and I usually re stock before my prescription expires.
A huge waste of time and my one annual checkup I get from my insurance. Next time I’ll go elsewhere.

Dr. Holbert’s Oak Ridge and Valley Fair Malls in San Jose:
We strongly recommend people not go to this place and consider other alternative for they eye care needs. AVOID AT ALL COST!
Service has deteriorated to a point that we have to write this negative review. We started going to their Oak Ridge store many years ago. Prices are up a lot since just the year before and their billing is terrible, we have to show them how to bill correctly.
The same frame and glasses were available and were much cheaper at their Valley Fair store — go figure. Same franchise has different prices in different stores in just the south bay area.
Last year’s experience at this store was absolutely awful and we will NOT be returning this year for annual eye exams and glasses.
Elizabeth at the store has poor customer service and communication skills. She could not find our order, claimed we had cancelled it. Finally found it after we showed her the paid out of pocket expenses receipts, and then delivered the glasses over a month late — after the original 3 week estimate has passed. Literally 2 months after ordering.
The service at Valley Fair was also terrible and they did not even call us to tell us the frame we ordered was not available — they just assumed it was OK to cancel our order without informing us. When we called them they told us the order was cancelled and tried to blame us instead.
Everyone at the store had bigger and better excuses the previous person that serviced us. Finally we had to meet Dr. Holbert himself, and while he was professional, even he could not deliver our glasses on time. We have had the worst experience ever with this company and made up our mind not to endure this experience again.

Just got off the phone with KAYCE and she is no help at all. When a customer is asking for information she is no help at all the least she can do is at least be inviting to customers who are new and inquiring about getting anything form their glasses. Will not recommend this ace at all and poor customer service. Even just asking questions seemed like it was to much for them and you can hear it in their voice and how they sound they are not enthusiastic about helping anyone. POOR CUSTOMER SERVICE period. Will not recommend anyone to come here at all.

After going to Dr Holberts office to get new glasses, they informed me they couldn’t get my prescription right because of my cataracts. They told me to take my new glasses home and try them for a week or so. I told them I couldn’t see out of them but they insisted on me taking them. Of course I couldn’t use them. I’ll never go back there and neither will any of my family.

My wife and I have been going to Holbert Optometrists around 30 years, after we moved to a home nearby. They have always acted promptly and professionally. Quick response on requests for appointments and when you come in at your appointed time the doctor is prompt. The selection of product is varied and excelent.

worst customer service. the 2 girls in the front desk doesn’t really want to help customer at all. they just sat behind and when asked for assistance in finding a frame, they would say, let me finish what i am doing and then help you. the wait is 5 to 10 minutes before anyone would get up and help.
this is on a friday night around 7pm. when no one was in the store except those 2 dark hair girls. when asked one if they could pull up my records to see if what i had ordered before, one of the girl checked in the system and said couldn’t find my record. really?
after i picked out a frame and wanted to pay, the other girl came out and pulled my file, to try to find out my prescription, then right on the file, was what i had ordered before. the frame make and model and lense options.
so the other girl just told me she couldn’t retrieve my records, and this other girl pulled my file out and right there on the file, was my past purchases.
idiots.

The quality of customer service here has drastically changed for the worse. My family & I have been coming here for over 14 years. 3 of my kids got their first eye exam & glasses here, they are all grown adults now. The store manager has no appreciation for customer loyalty. We went in on 5÷12÷15, to ask about our sons glasses that were under warranty.- they were cracked and needed to be replaced. We were told by the manager his replacement pair would be here in 5 – 7 days. Didn’t make an effort to write anything down and kind of brushed us off. I received no message, no nothing. I called the store on 5÷21÷15, the person I spoke with informed me that their was nothing showing for my son– as if we never went in. I was told the manager would call me the next day… The next day I don’t get a call, so I call in the early evening, only to be told hat his frame is now discontinued. My son wanted his replacement pair for his graduation, because we were told we can’t crazy glue or make any obvious attempts to fix them, because it would nullify the warranty. So now my son will of course graduate with broken glasses, until we can get him a replacement pair of equal value… So if you value being treated like a valuable customer don’t go here. We are so done with this
store.
The only reason for the one star is because you have to leave a rating!

The doctors here are very friendly and caring however the employees here are rude, every time I go here I feel they pressure you to buy and don’t even talk about what you need.

i came in there to get new prescription glasses. Got my eyes checked and they were very patient with me.
Susanne (Sorry if spelled it wrong) showed me different glasses that i would like. knowing me, i am very picky and couldnt decide. The important thing to this was she was very patient with me and catered to what i needed.
thumbs up! talk about Good Customer Service. The other people who helped me out before were cool too but she was the best when it comes to «Customers first» Attitude.
i dont know if this is a sales based job but if it is, go to her if you want the perfect glasses.

Last night I went to the Oakridge store to have them replace a missing nose piece from the pair of glasses. I was surprised that after my family and I spending thousands of dollars at their store over the years, they are willing to nickel and dime by charging me $ 5 for such a small repair. Good for them they can keep they $ 5 in exchange for the loss of thousands of dollars in future sales.

I wouldn’t come back here. I’ve decided. They have this really annoying hold music, that also has their own commercials saying how they want your experience to be the best, they really value their customers and want to prioritize each person as much as possible.
All of that seems to be a lie. I ordered my glassed back on January 27^th. I still don’t have them. I’ve called 2x trying to figure out where they were. They told me next week, so I called next week. Then they told me a whole ‘nother week. So Feb 16^th is when I’m SUPPOSED to have them. Whether that actually happens is a mystery to me. I believe I spoke with the actual doctor, and she told me the frames I ordered take longer because I asked for a specific color (black). Shouldn’t they know that when they order them? And why does the color matter — instead of blaming me for my choice, maybe take ownership of the fact that you were wrong! They told me two weeks initially. And now they’re telling me another week. So 3 weeks. Ridiculous. Get your shit together.
I don’t care if it was going to take 3 weeks in the beginning. At least I’d know. But the fact that I’ve called on my own after them does not set a good precedent, nor does the fact that their initial information was wrong. Never going back.

My husband went to Dr Holbert for his light sensitivity and eye pain. A different optometrist’s office blew him off and wouldn’t see him, insisting it was ‘just a migraine’, turns out he had an abrasion on his cornea.
The doctor was able to test his eyes, find the scratch, and prescribe him something to keep it from getting infected while it healed. The whole process from paperwork to payment took only about half an hour and we were treated with kindness and respect by the receptionist and the doctor. Quick and painless!
They have a quiet, well lit office, plenty of magazines to read, and what looked like a decent selection of frames lining the walls.

The only reason I’m giving this place four stars is because of Dr. Kuo. She is so nice and friendly, and very thorough with my eye exam. She really helped to make me feel comfortable as I hate getting my eyes checked. I will continue to see her for future eye exams. However, some of the girls running the front desk need a major attitude adjustment. Reading some of the other reviews makes it clear that I’m not the only one who feels this way.

My family has come here a few times for eye exams and glasses. We saw Dr. Kuo and Dr. Pham and they were good docs. It’s the front office staff that we had huge problems with. The staff melted two pairs of glasses while trying to adjust them on separate occasions (the staff will adjust your glasses in the back of the office where you have no idea what they’re doing to your glasses). They had no apology nor mentioned what happened. In general, no one knows how to properly adjust glasses frames/​nosepads. It is also very difficult to get a copy of your glasses prescription following the exam. We have always left Holberts feeling unsatisfied by the overall customer service. Not recommended at all.

I came here to get my eyes checked and get a vision test. The receptionist was nice. I filled out some paperwork and then I was taken into the back for the test. After the exam, the doctor automatically assumed I was going to get glasses without telling me how bad my eye sight was. I had to ask lots of questions about what the difference would be if I were to get glasses and if I didn’t. He got some lenses and showed me. I ended up getting glasses just so I could see clearer.
I went back out to the lobby and found a pair of glasses I liked. I have a really small nose so the glasses didn’t stay on, so I told the person helping me and she said they could bend the frames so they didn’t slide off my face. I was kind of disappointed that they used the frames on display and not a new pair, especially since I was paying nearly $ 200 for these frames. The lady said they would be done in about two weeks.
I called back two weeks later because I haven’t heard from them. I told them my name and said they didn’t have anything under that name. Confused, I told them the date and time of my appointment so they could check their records. They found my name, but it wasn’t me. It was an older women in her 40s with the same name. I gave them my DOB so they could find me. They finally found me and said the glasses were still being shipped back.
They finally called me a few days later and I came to pick up my glasses. I asked for my prescription because the doctor never told me what it was and did not give me any paperwork. They easily printed it out, but it wasn’t mine! I think it was the same woman they had assumed earlier! I walked out the door and noticed that it wasn’t my address or DOB and told them. They just tossed it, found mine, and printed it. I hope they shred their paperwork because that’s confidential information! The receptionists were also very rude when I came to pick up my glasses. They gave me dirty looks when I said that it wasn’t my prescription. I expected better.

I had a really discouraging first experience doing business here.
First, I would like to point out that the initial eye exam was great. The doctor was friendly and thorough.
More Positives: This place has a lot of really great frames. Most of them are designer and the styles seem frequently updated. The ladies working in the front were helpful and engaging.
When it came time to choose frames, I ran into some issues. After choosing a pair of frames I liked, I began the process of ordering them with an associate. The process SEEMED pretty thorough and quick. I was assured my glasses would be ready in 10 business days. I had to pay up front.
10 business days go by, and I receive a phone call that my frames are ready. After waiting for an associate to help me, I am finally sat down and my glasses are taken out of the case. They are NOT the frames I ordered. Instead of the cool, stylish ones I carefully picked out, I was being shown the ugliest pair of 70s hockey coach eye glasses out there. They ordered the wrong frame with my prescription. After telling the staff that these were not what I ordered, they admitted that there was a mix up and that they would re-​order the correct frames. They offered to lend me the UGLY frames until mine arrived and I laughed at the worker and said «No thanks». The worker told me my frames would arrive in another 10 business days and I tried asking if they could rush order the frames because I had to leave the area in 5 days. The staff agreed to rush order.
«OK. Mistakes happen.» I thought. 2 days pass…5 days pass… 8 days pass… 10 days pass… No call or anything from the optometrist office on the status of my frames. Finally, I call the office to see the status and the associate tells me, «Oh, yes! Your correct style frames are in… BUT… we ordered a different color than the one you requested because the color you requested was sold out and put on backorder.»
Are you kidding me??? I just needed some glasses so I agreed to come pick up the frames and made a comment (half-​joke, half-​serious), «As long as theyre not pink, I’ll be okay with them.»
I arrive to pick up the frames and look at the color… PURPLE frames with PINK borders. The color I ordered, mind you, were black and green.
I said F it, and took them, and agreed to wait for the other frames.
WORST freakin’ experience as a first-​time customer. It took a month to receive the WRONG frames… I will not be returning to this office.

Friendly staff, large collection of glasses to choose from and convenient hours of operation.
I’ve been coming here for 10 years now (mainly due to habit) and will continue to come back. I like that you receive post cards as a reminder to set up your next appointment and for the friendly staff. You can also request which optometrist you’d like to see. I recommend Linda Kuo, she’s really friendly and it seems like she doesn’t rush you during your appointment.
Only negative thing about this place is that when your glasses are ready for pick up they never seem to call you when they are ready. Half the time I have to call them to get an update on my glasses.

I went to Dr Holbert back in 2010 for an eye exam and some prescription sunglasses. My experience with the appointment and eye exam side of things went reasonably well. The Dr was nice and seemed to perform a good eye exam and I would recommend this place based on that alone.
However, my experience working with the front staff to purchase frames, lenses, etc. disappointed me, on more than one occasion. I found the staff to be rather unfriendly, not particularly helpful, and not disclosing important information about the lenses I was interested in. They made a mistake on my prescription sunglasses because they didn’t properly explain the lens options, which they did later correct after I took delivery.
On a second drop by visit I was disappointed with how the staff treated me. I simply wanted to purchase a new set of sunglasses w/​out having an eye exam. This time they were even less helpful and didn’t even bother come out from behind their desk, but rather went about their business as I fumbled about the showroom looking for sunglasses. One woman also continually scowled at my wife and 2 yr old who were trying on some display glasses (in an orderly fashion mind you). In the end I just walked out, I’m sure they didn’t even notice.
Bottom line: Dr good, staff unhelpful and itchy.