Sears Optical

Great customer service! One of the ladies at the front desk (don’t remember her name) was so friendly and very helpful. We ran into an insurance issues and she did everything she can to try and help me and she did! Dr. Hien Nguyen was also very friendly and I felt very comfortable talking to her and asking any questions I had. Overall, I had an amazing and friendly experience at this location and I highly recommend it.

This is a horrible place. Literally the customer service is very minimum and the ladies just roll their eyes if something is going on.
The deals suck. You must read the small print Also if you have any coupons or discount don’t plan on using them here. They don’t even know how to explain their deals.
Stay away unless you plan on paying an arm and a leg for glasses.

I went to see Dr. Hien Nguyen. She was awesome! I was very skeptical cause of the good pricing of the eye exam but she was beyond amazing! She explained everything and gave me better alternatives for my contact issues. She took her time with my exam and made sure my contacts fit good. The office ladies were just as professional. They were super busy but they took their time and helped every patient with ease and compassion. I recommend everyone to come here.

The office manager knows nothing about fitting glasses and is not very knowledgeable about eye ware

I went in for both a prescription check and new glasses. They always have some deal going on so if you don’t need fancy /​pretentious glasses above a very high level, places such as Sears optical are best.
Dr. Nguyen was outstanding!
The optician & technician staff was also excellent, although it seems that everything one has to do these days takes time due to ‘protocol’ procedures in the computer. But very amenable to work with you from a people’s standpoint & need.

1 star for overhearing the EYE DOCTOR talking s*** about a customer to one of the employees. How unprofessional! ! Totally going to the one at vallco. The lady at vallco optometrist is very nice go to her!

I am downgrading my review based on the two other visits since the first.
One thing hasn’t changed — the physician conducting eye exams is still very good. She’s quick, professional, and helpful, and attended one of the best schools in the country.
But I give up entirely because of the retail portion of the store. The manager was shockingly unprofessional. For one, I saw her make an employee cry. For two, she kept helping people out of order, which made an already long visit unbearably so. Then she tried to upsell me on a pair I didn’t need. t gave it three strikes, and they’re out.
I ended up walking out and went to Site for Sore Eyes across the street and was given everything I needed in 20 minutes.

I recently went to Sears Optical inside the Oak Ridge Mall and had a Eye Exam. I must say the doctor Mrs. Nguyen was very nice and couldn’t have been more helpful.
On the other hand the person at the front desk was horrible. She lacked customer service. I stood in front of her for I don’t know how long before she acknowledged me. She was on a personal call trying to figure out her evening plans. I know that sometimes you need to take personal calls at work but she could of put them on hold and assisted me. So rude! I really did not want to here her conversation.
After my appointment she was helping another lady who was complaining about the glasses and what she had promised. She rudely left her standing without telling her to please wait and went on to the next person. I don’t think that I will be returning.

Visited on 25Jul2013
I visited Sears Optical to purchase my glasses. I had an eye exam completed elsewhere but my wife and told me that Sears had reasonable prices.
Gaby assisted me during my visit and was very nice and helpful. She took my measurements and gave me prices for the glasses I was looking at.
My vision is pretty bad and need thicker lenses than normal. I ended up paying $ 138 dollars for both the lenses and frames (frames were priced at $ 99).
Overall, the price was good and the service was excellent.
–J

I had an exam with Dr. Nguyen last year and found that I had Astigmatism which none of my previous Dr (s) mentioned about it. With an OD from Berkeley CAL, I’m truly impressed about her skills and knowledge. She took time to explain details what my eyes conditions were about.
At first, I called to see another Dr at Estridge Mall. However, they called and canceled due to the Dr out sick. They decided to transfer me to Winfield Blvd, San Jose. I was reluctantly to say yes due to distance. However, that was changed forever since I saw Dr. Nguyen. Now, my whole family are under her care.

I graduated law school recently and as an added bonus to getting my J.D. and passing the bar, my ²⁰⁄₂₀ vision was destroyed due to «acquired myopia.» I.e. staring at stupid case books for three years straight ruined my previous ²⁰⁄₂₀ vision. I never thought that I would need glasses — totally sad.
Regardless, I was referred to Sears Optical in Oakridge by a friend who purchased some Ray Ban Aviators — silver frame with grey tint prescription lenses. Really cool glasses.
I arranged for an eye exam with Dr. Nguyen for $ 65.00. She was awesome! She explained every last detail of why my vision had deteriorated to the degree that it did, as well as answering a whole slew of lasik questions that I had for her. She probably spent a solid hour with me. I’m thoroughly impressed by Dr. Nguyen.
Next, after the eye exam, with my negative .175 prescription in hand, I headed over to the eyeglass area to grab the RB’s that I wanted. A middle-​aged woman and a younger blonde employee helped me out.
I told them exactly what I was looking for: Ray Ban Aviators. They hooked me up with several pairs to try. Although the aviator frames were not covered by some super cheap deal that they were having at the time (two pairs with lenses for $ 99.00, I think) — the manager made an exception and knocked off a cool $ 85.00 from the RB frame /​lens combination that I ultimately chose.
They officially have a customer for life. Hopefully, I won’t need to come back — seriously contemplating lasik — but if I do, I’m buying my next pair of glasses at this Sears.

I recently went to Sears Optical inside the Oak Ridge Mall and had a Eye Exam. I must say the doctor Mrs. Nguyen was very nice and couldn’t have been more helpful.
On the other hand the manager, a women I forget her name was horrible. She lacked customer service and tried to push products on me that I didn’t need. When I told her I didn’t want anything extra just what my insurance paid for she told me to go somewhere else.
I got up and did go somewhere else and purchased glasses from a different vendor. If you need glasses don’t go to sears optical inside oack ridge mall.