AT&T

I went there today during my break. I knew what i wanted iphone 6s for me and my wife. Ive been with at&t for 10 yrs. so i went in a hurry, a lady employee sitting at an empty table stood up and said «Hi how can i help you. I said i need an iphone 6 and i need it fast coz im going back to work. But she told me right away «sorry you have to wait a little while». I looked around and there was only one customer! And she wasnt attending to anybody! I said «Fine, i don’t have the time to wait.»

My experience at this store was great! Quentin was super helpful with upgrading me to the new iphone and setting me up with a new plan. He made sure that I got all the discounts available to me. So, not only did I walk out of the store with a shiny new iphone… but also 25% off my monthly bill! Would definitely recommend.

These guys provide pretty terrible service. The first time I went in here, the sales rep showed me lots of charts and graphs about my use, and got me to sign up for something without fully explaining what it meant (installment plan with limited data usage). My own fault for not asking more questions, but still, how about some transparency.
I went in again recently because my iPhone 5 broke and I wanted to know if I qualify for an upgrade to an iPhone 6. The sales guy gave me all the wrong information! He told me that I would have to pay off $ 600 first, before I could upgrade (which is actually the amount I already paid off on the installment plan), then he said they wouldn’t take my phone as a trade in until I first paid to fix it, and if I tried to trade it in now, with only a few months left on my installment plan, it would cost me $ 600. Completely wrong! I then said i would just hook up my old iPhone 4s for now, at which point he gave me a sim card that didn’t work! When I reached out to AT&T they said the card is already used so I need a new one. Thanks for absolutely nothing! I hope they replace all these guys with sales reps who are actually competent and helpful, is that really so much to ask for?

Walked out after a half an hour of not even being acknowledged. It was like trying to flag down a bar tender at a crowded bar. No where to form a line or take a number, they just helped whoever approached most aggressively.

Was greeted at the door immediately by a nice woman and she ask us nicely to wait and have a seat. About 10 mins later a man came over and introduced himself, I forgot the name of this gentleman (he had a Long Island accent) but he heard out my story about how I previously went to a Soho AT&T store and the man there asked me 5 times if I wanted insurance on a phone and I said no 4 times and after the 5^th I left the store. It angered me because I genuinely declined it 4 times. And he wasn’t listening to me.
This guy at this location heard me out and took the time to hear my story while a few people waited. So we jumped right to it, all I wanted was to buy the iPhone 6 upgrade for my account and he helped me do just that in under 5 minutes. He set it up so fast and he was so kind and informative. He really knows customer service and this man should be awarded for his wonderful service. I will continue to go back to this location from now on. Thank you!

Greeted helpfully and kindly at door. Was able to do some amazing problem solving on short notice (mobile Hot spot lost on train), and I didn’t get the run around. Gave me a couple of good options with decent value for money – but I’m also a loyal AT&T customer with a few months left in 2-​year contract. Only downsides were: no iPhones to oogle and had a slightly odd phone conversation before coming in. But after I arrived (around 8pm on a Monday) I got great service. One of the better stores I’ve been in. Get Alina if you can. And new manager (not Rafael) is awesome.

First, let’s just say that I am a fan of a very specific retail sales consultant, Phil Sarnicola. I had been at another location (34^th and 7^th) earlier in the day and was so turned off by the service, I left. I decided that some poorly trained sales consultant was not going to prevent me from getting what I wanted, so I went to this location. Before this experience last Sunday, I had never felt like the AT&T employees at any store valued my business, nor my loyalty. Phil changed that for me. He was attentive, patient, creative, and determined to make sure that he represented AT&T well and provided me with the best customer service he possibly could. If you go to this location, ask for Phil. If he is not working that day, return when he is. You won’t be disappointed.

Beware. This store’s hours are not what are posted. The manager usually arrives about 2 hours after opening time and leaves 2 hours before closing time to ‘catch the subway.’ There was no iPhone 6 or 6 plus available or on display at this store because they were both stolen. I purchased an iPhone here and was never given e-​mail or telephone confirmation of it arriving. Two weeks later, I wandered into the store for them to state that it had arrived over a week ago. «Sorry.» The store manager seems friendly and honest, but on several visits he occasionally provided me with inaccurate, unclear information and the customer service experience overall feels somewhat unprofessional.

stop and think before you enter this scam shop!!!
this store may be modern and huge but the service is not the best!
rafael, the store manger, in charge as he says, keep the quiosque out of order to keep the customers to talk to sales !
it is part of their hidden meetings agenda! spending at the register customers will be charged service fees and taxes! scam. shame on you at&t
shame!
fyi none of those photos are real…

Hated my sales rep. No help at all and seemed a bit put out that he had to answer questions. However, I did notice another rep working with a customer who seemed terrific. My bad luck I guess.

Great customer service experinece Bought two new I Phones and. Sagar, our consultant explained everything in a clear and articulate way including various billing questions we had. He offered many options and tailored the best plan to fit our needs. We finally got rid of Verizon and their horrible customer service.
Thanks, Sagar and the AT&T team at West 57^th St.

my friend who wasnt good with english, went in first and got a help from a woman sales rep. I guess she was mumbling because she wasnt confident with her english, and sales rep told her «when you speak to someone, you gotta look at the person’s eyes. Speak louder»
Overall, sales rep in this store need to get their education again for how to treat customers well.

Not pleased at all by the customer service at this store.
I was approached as soon as I entered, and waited for a sales rep to help me.
That didn’t take long at all, which I was pleased about.
However, the sales rep was not helpful at all. I came in ready to upgrade to an iPhone 5, but was also curious about the Samsung phones. I asked him to tell me some of the features about the Samsung phones. He didn’t tell me anything. All he said was better camera. I know there’s more to the Samsung phones just by looking at it. You would think a rep who is in a store full of phones would know more than saying «it has a better camera.»
So I then went with the iPhone 5 — but I was not an authorized user, so I had to add myself as one. It took me 2 seconds to do. BUT my rep then left me, and went to help another customer. He even looked at me and continued, after telling me to tell him when I am added as authorized. After waiting 10 minutes I told the guy at the door who assigns sales rep to give me another — that the sales rep I had was obviously uninterested in helping me.
So I waited… and I waited… and finally gave up and left.
Poorly run store — definitely suggest going to a different store than this one.

A lot of people have their views and opinions to which mobile service provider is best and truth of the matter is, with the exception of the really less expensive service of a Metro PCS, they pretty much are all the same… however I choose AT&T over that of Verizon, Sprint and the others due to their customer service and special offers.
Recently purchased a new smart phone here and the quality of service I experienced was excellent. Maurice and the store manager Chris were very helpful with assisting me of my purchase of my smartphone and offered me a deal to carry over for when I want to upgrade in 18 months. Good location for those in the business area or are just out and about. They have a vast variety of phones, accessories and reps to help you with whatever you need as far as signing up to be a customer, paying your bill or making a purchase. Pleased with this AT&T location and service…
(I know it sounded more like a public service announcement or commercial, but believe me it is the truth though.)

Former location 1710 Broadway at 55^th Street now at a bigger and grander space 250 West 57^th Street — Broadway. This AT&T store is huge and appears to be a giant brightly showroom with circular tables containing the latest phones, tablets, and all things electronic importance in the digital world. Employees appears very idle and engaging in off-​the-​job nonsense among themselves without giving an iota to welcome customers like me who entered the store. I was not greeted nor properly welcomed by this AT&T’s staff. The payment kiosk is located by the entrance in a hidden corner isolated from the rest of the store but able to complete my transaction.
This location sits under scaffolding and is adjacent to TJ Maxx on West 57^th Street at Broadway. Is is conveniently adjacent to the 59^th Street Columbus Circle’s trains: A, C, B, D, and 1.