T-Mobile

I love TMOBILE in NY. I usually come to see Dennis but he has since moved to Mid-​town. The rep that helped me was so fast — painless replacement of SIM card for $ 15 in less than 5 minutes.
Only thing, the cases are too expensive – glitter one is ~$ 50, will buy mine at the airport.

Worst custumer service ever!
An employee took me and my brother to the counter, I wanted to switch my AT&T number to T-​mobile, he did not let me explain what I need and started typing typing, then he started asking some questions that had nothing to do with my needs. I then tried to explain and he said «STAY QUIT IF YOU WANT ME TO HELP YOU».
I immediately asked for a manger and explain that telling customers to stay quiet is not professional.
He didn’t tell employee anything (you expect he would say that’s not the way customers are treated), just asked how he can help me.
I told him I’d like to switch number and gave him my written down phone number, account and pin.
When he asked next question when I tried to explain he said WHOW WHOW WHOW, I was SHOCKED and told him no way employees are that way if the Manager leads a bad example.
Their names we RICARDO and ALFREDO.
This is highly unprofessional, I’m a manager myself in 300 unit building and I did not and would never ever treat a customer like this.
Senior manager should pay more attention who they hire as their store managers because a bad manager is a bad example.

Worst customer service ever. I went in to ask about the new iphone 6S and plans to open a contract and the lady was extremely rude and with every question we asked she seemed more and more annoyed to the point she raised her voice in exasperation. I had never received such terrible service. We decided to leave because there was no way to get any answer from this woman. I wish I could review this with negative stars.

I went to this location where one of the so-​called customer service reps called me a liar, cheat, and a thief.
I was returning one of two phones of the same model that my family had bought. At first I showed him the receipt for the other phone, since they look identical. The manager guy took a look and noted that the serial number on the receipt and the serial number on the phone box didn’t match. Then he just walked away, ranting and raving loudly about how «she picked the wrong store to mess with,» saying I had stolen the phone and was trying to return it for money.
The «service» just kept continuing in a downward spiral even after I explained this must be the other receipt – the guy was just looking for every excuse to not do what I wanted him to do. I just left and went to a different store on 57^th St, where the guy was perfectly nice and handled my return like a normal relatively competent human being.
Walk 5 blocks to the 57^th St store, where they also don’t have their accessories locked up so you can’t take them off the racks if you want take a look at the back, and also so you can’t steal them, since you are obviously a thief.

This is the worst location for T-​Mobile stores. Avoid it if you can. The workers are totally unhelpful. They talk and banter with each other and ignore you. Most questions will end with No, can’t help. If you manage to trap them into something that requires work they respond with a sigh and eye roll. All the workers are like this, even the managers.

I have been this store certain times. But with different issues. On my last visit I decided to buy iPhone 6 plus and finally I did it at this location. Customer service was pretty good. Little bit slower but I’m satisfied with their job. They will help if you have any questions about t-​mobile.

Greeted and served the minute I walked in. Was in and out of the store in less than 10 minutes with a prepay SIM in my phone for the duration of my vacation for $ 3/​day. I can’t argue with that value or service.

I was once a t-​moble customer a couple of years back and was very happy with their services at the time. Last Thursday I decided to switch services from Verizon to T-​mobile after I lost my phone, because of this prior positive experience and the lower price on services. Alas, my satisfaction with t-​mobile did not last very long at all. After being billed $ 180 to start services and to have my new phone shipped overnight, it never came on Friday. On Saturday morning after never receiving an update via e-​mail, I called and spoke to a customer representative. The person assured me that they would send a message to their delivery center and would send me an update as to the status of my phone delivery via email. I waited until late afternoon and I never received an email update. Thus, I called again and this time I was told that a message had been sent to their support services, but now it would take 2 – 4 business days to get a response. WTF? I was never told this the first time I called and now I am being told that I may not get a phone and be without service for a week. I just called again, Tuesday morning and in the process realized that I could not log in to see the status of my order because the service person who originally took my order misspelled my last name. I asked the new person to correct it. They said that I had to physically go to the nearest T-​moble store to present my ID, which is half an hour from my home, which I cannot go to from my office because I commute via train each day as well. I asked to speak to a supervisor, «Sarah H.» she refused to give me her last name and she said her manager was «Ricky W.» and refused to give me his last name and would not give me his contact information. She said the only place I could file a complaint was online in the contact us section. I am greatly disappointed with t-mobile’s services, customer service and handling of this problem so far.

Tmobile sucks!!!1 I made over payments for the last month to get ahead this month and have a small bill, I also paid off a 200 balance on Equipment charges. So now they not only didn’t credit me, they are over charging me by 200 dollars and refuse to correct their mistake. I have basically had it with them. Time to go with someone else. You just lost a customer. I cant say the words I really want to right now because this is a public forum but the sentiments are there.

This is a great T-​Mobile. The workers are always friendly and take the time to be lifesavers.
Also you cant beat $ 50 a month for unlimited cell service. NO CONTRACT!
Go in and see RHEA, she helped me with my new I-​phone and she was the best.

Coming from Australia I needed to get a SIM card for my iphone. The guys at Tmobile where very helpful. I was served immediately and the sales staff where very knowledgeable. I don’t see what the problem is with this store. I would kill for the customer service I had.

This store should be somewhere else. I don’t think the people who work here take their job very seriously and it shows in their attitude towards the paying customer. I had a technical issue with my mobile hotspot stick and could not even get a straight answer on what to do about getting better coverage. When I picked up my new S2 I was afraid to even let this location port over my numbers and info from my old phone just becasue i felt they could screw it up and have nothing but an apology for me when its all said and done… on to the next one.

So, just went there to pick something up that customer care assured me would be there. Guess what? It wasn’t! What’s more the customer service was terrible. On associate told me: «I’m about to be out», so he couldn’t help me. He did shout over to his co-​worker who was holding a conversation with a friend of his that apparently had been going on for quite some time. I approached this one and asked him for help but that was too much and he continued his personal conversation, occasionally answering my questions while he socialized during business hours. Yeah, FUCK T MOBILE!

Pretty average store… Not too busy but with good staff and most of the time ready to attend…