Verizon Wireless

Yesterday, at the very end of my lunch hour I dropped my cell phone and nearly went into cardiac arrest. Since this particular Verizon store is closest to my job, I ran in there nearly in tears asking was my cell phone fixable (I had already knew the answer to the question because the screen was just dangling/​detached) and the answer was «no». Le sigh. The reps at this Verizon location assisted me in buying a new phone (thank God that my contract was over about a month ago) and of course they sold me a new cover and screen protector. I did not have enough time for them to transfer my information over from the old phone — I thought that I could do it myself when I got home. WRONG. Since I hadn’t backed up my phone to the cloud since Michael Jackson was alive (slight exaggeration) I was unable to transfer everything over on my own, so back to a DIFFERENT Verizon store I had to go next day (today). I decided to try my hand at the 57^th and Sixth Avenue store. After counting about seven reps and four customers, I thought I would be in and out of there. Three of the reps were just standing there talking to each other so I cleared my throat because maybe I had suddenly became invisible (you never know in NYC) and that’s when one of them called my name for assistance. I explained to her my situation and she said «sure, no problem — I can help you». She took both of my phones into the back and I lie to you not, TWO (2) minutes later she came out and said that the transfer was done. I was really impressed until I walked about four blocks away only to find out that she did absolutely nothing — there weren’t ANY changes on my phone. *le sigh* So back to this Verizon location I went and they took care of transferring ALL of my information without a blink of an eye. BRAVO to these guys! I would have kissed them if the precinct wasn’t around the corner.

Why have a store front if they can’t help you.
Problem with Verizon and their suggestion is to go to another store… waste of retail space

I can’t even review the customer service because anytime I try to go there, they are closed. I tried going on Monday, they had a sign in the window we will not be open Monday and Tuesday, fair enough. I looked up their hours online and it says they open at 8 am on Fridays… excellent I can go on my way into work. Got there at 8:40 am, the door’s locked and no one is there. I expect this from a no-​name «We fix your phone» type place. Not an actual Verizon location.

he literally spent 3 hours trying to figure out what Verizon had done to my phone– thanks!!!

THIS IS A SCAM. Do not buy insurance through this store! Everything has been a complete nightmare and they are unwilling to help. One very expensive lesson to never trust a pop-​up shop like this. :(

Any store that isn’t open when it’s indicated as such is wasting clients’s time — I walked 15 blocks because it was the nearest one and didn’t think I’d have to call first. It’s not even 6:30 and says it’s suppose to be claiming at 7pm

This is NOT a Verizon wireless store. It is improperly labeled. This is an authorized retailer and they are not a fully functioning store. They will charge you full price for phone accessories and cannot do a lot of the plan management things an actual Verizon wireless store can!!!

I just purchased an iPhone 6 Plus from Isaac at this location. He was AWESOME! I am not a tough sell but I need someone with expertise and he was perfect. Answered my questions and gave me the right recommendations. I tried to purchase a phone at another location yesterday and walked out with nothing. Thank you, Isaac!

Went in to get my iphone 5c fixed; i dropped it and had completely shattered the face of the phone. They told me they could fix it in a few hours and it would be $ 100 – 120. They ended up charging me $ 130 if that tells you how this story is going to go.
Got my phone back and checked it out and had three very strange text messages on it. One was from a woman and had photos of a graduation ceremony complete with framed certificate. Checked out the name and had no idea who it was.
I scrolled down and my phone had two other strange texts. They were the automated kind and they were promoting specials at a bar in midtown that I’d never heard of. Never mind that I’m way past the age of bars/​clubbing/​specials. I hadn’t used this specific phone in months AND if I had, it shared the apple ID with my new phone, so I would have seen the texts on both phones. I only got them on one. I also last used this in AZ so there’s no way I would have needed NYC bar’s specials on it.
My guess here is that they downloaded photos of mine to their own account and got the texts while it was connected to them. Why else would I get texts from strangers and clubs? I have never, ever in the long history of iphones have I ever gotten texts like that. The only time anything even remotely has happened like that is when my son and I were sharing an apple ID. So tell me why this happened?
I don’t trust that these people didn’t take info/​photos off my phone (I had some sexy ones on there and they asked for my password so… you tell me).
I’d go to an actual Verizon store with problems before I’d ever go to one of these places again.

***beware!!*** liars!!! cheaters!!! terrible trickery going on here to force you into plans by lying about what you get!
reporting to the better business bureau!

Come to this store even if out of your way, totally worth it! They were so nice and helpful, gave me a better price than I saw online, and had the phone I wanted in stock (other verizon stores were sold out)

I can’t believe the incredible service at this store. Isaac should be the trainer for ALL Verizon CSR’s. It was such a great experience that it’s almost worth the flight from California to NYC just to get this kind of service!!!
If you want to get in and out of the store quickly, with someone who knows EVERYTHING there is about Verizon and have you leaving with more knowledge than you can imagine… SEE ISAAC! Verizon Mgt… if you see these posts… you have a gem in Isaac. Better hold on to him!

i came from bk to this store b/​c of all the great reviews. i wanted a new phone (had an old iphone 4 — erk) and they helped me pick out my new phone (the samsung note 4), explained the different pricing options and how i can save $$ from my current plan, and then hooked up a discount on the accessories. transferred all of my goodies (contacts, pictures, music, messages) and now i have a jazzy new phone that i’m IN LOVE with! woot!
for anyone else who is considering switching from iphone to android: (1) turn off imessage on your iphone before converting, otherwise your apple friends will be sending texts to the ether; (2) you won’t regret the switch!

Great service. Answered all my questions and even put me on a better plan. Henry was highly professional, patient and knowledgeable.

I needed to charge my phone, as my battery died. They wouldn’t help me. They wanted me to buy a $ 50 phone charger, that I wouldn’t be able to plug in anywhere. I offered them money to let me charge my phone, but they wouldn’t help me. I saw they had chargers behind the counter out of the packages. The staff members were rude and wouldn’t assist. It was ok, as the Sprint store down the road saved the day!

This location blows all of the others out of the water. I’m so happy that I know about it.
Isaac and Henry helped me out today. They smiled the entire time, were very engaging, promoted additional accessories without pressuring me to buy, set up my entire phone in record timing, suggested ways to back-​up my phone, discussed different storage space options, and just kicked ass overall.
With the exception of this location, the Verizon stores around the city are miserable places to visit. At any other location (not that I’ve been to them all, but I’ve been to at least ten between Upper West Side and TriBeCa), I have found myself waiting for an hour only to get frustrated and walk out, I’ve been condescendingly spoken to because I didn’t know the difference between phone models, I’ve been completely ignored when I try to say hello, I’ve been made to feel like I’m being a nuissance or annoying, and I often leave with a bunch of unanswered questions but I’m not comfortable asking.
This location is the only exception, and the people who work there go beyond what’s required to make sure the customer is comfortable, happy, and gets in an out as fast as possible without skipping over any details or questions. As long as I live in the five boroughs, I will patron this location exclusively. They are amazing.
Thanks guys!

I have been putting off upgrading to my iPhone 5, shopping around for service providers, etc… and finally walked into this dealer last Friday. Boy, am I glad I did.
Issac was very helpful, walking me through choices of plans, and he suggested ways to make everything more affordable and applicable to my needs. I walked out a very, very happy customer and would recommend their store to EVERYONE who is looking to get on board or re-​up with Verizon!

Fantastic service. I went in to activate a new phone and was in and out in about 5 minutes! Highly recommended!

The Gentleman at this location has been nothing but helpful the last five times I came in.

BY FAR the best experience I had at a cell phone store ever. My phone broke (shattered iPhone screen) and my next upgrade was a few weeks away. I originally went to the Verizon store in Union Square and they completely sucked and the woman there tried to get me to pay for way more expensive options then I needed/​wanted.
A few days later, I went to this location (Hell’s Kitchen) during lunch time. No joke the entire process took 30 minutes. He even called Verizon for me to have all my passwords, account issues resolved on the spot. Big shout out to Junior who helped me with this process, you are the man!!!
I would recommend this store with out hesitation.