T-Mobile

Why did I pay $ 20 more for a prepaid plan + SIM card here than I did in San Francisco just a few months prior?
I don’t know. I mean, I did ask for their basic plan. but alas, the fluctuating price of cellphone plans seem to often be based on the competition and whatever promotions the other is currently offering.
Friendly and helpful employees.
This branch is conveniently located across from a subway station and is about a block away from 7 different lines.

By far one of the better T-​Mobile stores around NYC. I’ve been to a few looking for the Galaxy Note 4; a few stores were just plain rude about even answering questions about availability. By far worst experience is documented here:
This location, staff was very accommodating and friendly. Would not hesitate to refer friends here or come back.

While everyone was polite and willing to help when I walked in, the advice I was given could not have been more incorrect.
I had switched my service to t-​mobile that day, and was having issues accessing my 3G (mind you 3G, not 4G) network on my old cell phone. Assuming it was an issue with my phone itself, I went to the nearest location to have my phone looked at. I was instead, told that I needed to upgrade my plan in order to receive better service on my phone.
I asked the representative to look at my phone once more to be sure it was not the problem, as I have used little to no data little to no data (remember, I just joined t-​mobile today) and it was passed to two other representatives to see if there was any problem-​to which I received two different answers on how to work my phone. Rather than upgrade and spend more money on their service, I left to try my luck at another store.
The problem was fixed when I turned my phone off and then back on again. No upgrade needed.
I don’t claim to be a technology whiz, I would have just hoped that representatives at a t-​mobile store would have more knowledge than myself on an old iPhone 4.

When I walked in I was acknowledged immediately even though they were all busy with other customers (A+!). Sean came over ready to help my mom and I get two brand new phones. He helped me explain to my mom how it would work and even when she had a hard time picking a phone she liked, he didn’t let that get him down. He was an excellent sales person, we didn’t feel pressured or that our needs wouldn’t be met because he quickly offered alternatives. When we finally decided on the plans, data, and phones, Sean and another young lady helped us set them up and port our old numbers right there at the desk! It was all super easy!
Mommy and I are very happy! Thanks again!

Super friendly and fast
this place rocks. Had a broken trackball on my phone. Called and they said they had the part. One of the few in the city. So instead of going to one of those «NYC Blkberry Fix Now — Screw you desperate Manhattanites that cant wait for it Ebay for $ 5», i went here.
Got the store 4 hrs after I called. They remembered my name. Took 30 seconds to pull the part out. 30 more seconds to install it. Then said, thanks have a nice day. What??? No cost, no wrangling, no waiting, no papers to sign away my life?
This place makes customer service look so easy. I might even forgot about those dropped calls.

After nearly 6 years with T-​Mobile service, I switched to a different carrier over a year ago. I was constantly annoyed and inconvenienced by the constant dropped calls and «no service, no signal» coverage with T-​Mobile.
I’m a much happier camper now.

I have been using t-​mobile directly since 1999. I can’t complain about their customer service as it is some of the best I have ever encountered. I will however complain about the lack of any high-​end phones, no 3G network still and the high number of dropped calls I experience in and around the NYC metro area. I live in Palisades Park near the Ft. Lee border. And I have times when I cannot get a signal at all! T-​mobile basically uses the 1900 GSM band and in some remote areas they also use 850. I would like to see the 850 band in more spots as it does a better job penetrating the subway and stores than 1900. The 3g service has been very slow to roll out, despite t-​mobile already releasing three cell phones that will work on their future 3g network. However the phones t-​mobile offers are some of the ugliest, plasticky, cheap looking phones I have ever seen. AT&T customer service is dreadful (my girlfriend uses them) but I can tell you has much less dropped calls than I do with t-​mobile, and they actually offer phones people want to use. Not too mention they do have a 3g network currently in operation, though it is limited in function and accessibility.

T-​Mobile should pay me as far as me recommending them to everyone. I have had Metro PCS, Sprint, Cingular and Nextel in the past and hands down T-​Mobile is the best. As far as service is concerned, yeah some drpps have been dropped. But customer service is great. Every single time that I have spoken to them or visited any of the stores they have been super helpfull. They even credited my acount when I went over my minutes while I was going through a break-​up (who does that?)

I don’t even have T-​Mobile service personally — this was for work. I went in there on my first day at my new job to help my boss out with her Blackberry and pick up some new phones. Talk about a SUPER helpful bunch of people! They actually knew what the heck they were talking about. Not only were they able to settle my boss’ problem, they set up the new phones in one shot and then made themselves available for further questions after the sale. Talk about stand-​up service! Patient, efficient and pleasant. A winning combo in my book.