Thrifty Car Rental

I am very surprised this rental agency has two starts. I consider that extremely generous of the reviewers. I rent cars in many cities I travel to and this by far has been my worst experience so far. We arrived to find the counter empty. Turns out they were on the other side of the hall with NO sign indicating they had moved. Took us a while to figure this out after asking a few random employees. We get in a line that includes about 20 people with TWO people on the counter working extremely slowly. I was in a hurry to book so didn’t take the time to review Thrifty. I won’t be making that mistake again!

RENTERS BEWARE! of the Toll charges scam run by Thrifty and a few other rental car companies under that same corporate umbrella. They will hit you for a $ 15 admin fee PER toll charge. For a charge .94 and one for $ 1.26, billed over $ 32.00 by their crooked processing services company. They don’t tell you this at the rental counter. I have canceled by Blue Chip and will NEVER rent from them again. I will stick with Enterprise. Hey Thrifty, you’d better be careful or you may run out of customers one day…

They are absolutely the biggest crooks in the car rental game. They charge a $ 15 administrative fee per toll you incur during your rental, so even if the toll is 0.50 cents they will charge the $ 15 fee. I just received a bill from them for $ 126.60 for $ 17 worth of tolls. Nobody mentioned this and they default back to «it’s in the rental agreement» when you question their ethics. Why don’t they just charge $ 1000 per toll? There seems to be no cap on how much they can screw someone.

Stay away. The customer service line is useless! Prices have gone up 45% and all cars have high mileage. They don’t care. Read ALL the negative reviews. There is a reason for them. No more for us!

Warning! If unfriendly and slow service isn’t bad enough beware that you’re not told about how tolls work and refilling gas. Gas is $ 9.99 per gallon. I drove less than 40 miles and was charged $ 30 for gas and a car like eight Chevy sonic. Never will use this organization again

Hard to find, hidden fees, and poor quality cars. There is a reason they are one of the cheapest options on the board. One example: Their navigation system routes you on to tollways, which you do not even know is a tollway, and have no way to pay once you are on it. Thrifty then bills you for the toll $ 0.81, plus $ 15.00 (for each toll charged) In my case two tolls for $ 1.27, plus $ 30.00 Thrifty Fee. Will never rent from Thrifty or partner companies again!

I have honestly never dealt with a less competent rental car company in my life. I chose Thrifty because, according to Google Maps, they were about a mile and a half from the car repair shop I was at. I called the 800 number and reserved a car for the address I was given by Google. No problems so far. Then I walk that mile and a half to discover that Thrifty is not at (or anywhere near) that location. The owner of the shop told me that he gets about two people per day coming there looking for Thrifty. This is something that could have been easily fixed. So I call back, wait on hold, and eventually ask how to get to the location. Of course the rep has no idea and has to transfer me to another individual (more holding) who then says, no, my reservation is at DFW Airport. Of course, I am nowhere near DFW Airport and I’m on foot. I ask that the reservation be switched to Love Field, and call a cab to take me there. Upon arrival at love field I see signs for Hertz, Budget, Avis, Enterprise, Alamo, and every other company known to man except for Thrifty. So I check the confirmation email. The address given shows Tom Braniff Drive, which is about 2 miles away. So I call back. Again I hold for the first rep, who can’t help, then I hold for the second rep, who finally tells me that the address is actually on Tom Braniff LANE – yes the geniuses at Thrifty failed to proofread the confirmation email that I’m guessing gets sent out to about 250 people a day. I walk to Tom Braniff Lane at that point, and, of course, there’s no sign of Thrifty. It turns out the location is not on Tom Braniff Lane either, it’s around the corner on Ansley Ave. (no, really, the email AND the customer service reps have different incorrect addresses). Even if someone were standing at the corner of Tom Braniff Lane and Ansley Ave, they would still not see Thrifty because there’s virtually no signage. I’m looking up for a large, lighted sign of the type that Budget, Alamo, etc. all have. Not Thrifty. Thrifty literally has a yard a sign (!) the size of those that say «for sale by owner» which shares the Thrifty and Dollar logos. Osama bin Laden wasn’t even hidden this well. I was told that the airport won’t allow Thrifty to have a large sign. Somehow every other rental company is allowed to have a huge, lighted sign in the air, but not Thrifty. (Hint: Get better lawyers.)
So I finally rent the car, and it was a nice, clean Toyota Camry (the manager gave me an upgrade for my trouble – the only good thing about this whole ordeal). I extended the rental a couple times because my car was not done in the shop. I was thinking things are finally going well until I called to extend one more time and was told by the rep that the new total would be $ 344.48. I asked how much it would cost to turn the car in today. $ 125.60. Yes, they wanted an extra $ 218 for ONE DAY. (Greedy much?) Obviously only a complete imbecile would think that’s a good deal. So, after having wasted an hour and a half of my time and missing an important business meeting trying find the location to rent the car in the first place, I had to waste another hour driving it back to the airport to return it sooner than I wanted to and another 30 minutes renting a car from one of their competitors – all of which would have been completely unnecessary but for Thrifty’s incompetence and greediness. In a nutshell, this is the worst car rental experience of my life and it’s a miracle a company so grossly mismanaged can even stay in business.

We rent cars often, this was the first time (and last), with Dollar (Thrifty/​Dollar) rent a car! My wife and I were taking a trip to Texas, through Dallas/​Ft Worth airport. We book through AARP/​Expedia. This was the first time our cost for the car and the extra insurance wasn’t honored. Our original cost of 76.80 for the three days went to 302.91! Total rip off. That economy car for three days was more than our hotels and flight! DO NOT USE Dollar/​Thrifty for your car rental. I am letting AARP and Expedia know also. Something should be done about his company!

had a pretty good rental until a bill arrived for a $ 1.40 toll and they tacked on a $ 15 administrative fee. that is some class acton shit right there. i will never rent a car from them again. is it worth loosing a customer for that much money?

Disaster. LDW insurance deception. Agent forces customers to purchase Thrifty insurance even though Hotwire’s Allianz coverage has already been purchased and proven.

If choosing zero stars was available, I would be selecting that option. My family and I rented a compact car last week. We only had the car for 5 hours and dropped off the car at another location as planned. Yesterday we received a bill from Thrifty’s collection’s agency (
) with a bill charged to our credit card of $ 16.48 for a toll violation. In CA, tolls are collected at toll booths. The toll apparently was $ 1.43 (who could tell that it was even a toll road – the rain and hail made driving very difficult with poor visibility) and then we were charged a $ 15.00 ADMINISTRATIVE FEE. Maybe next time this toll gouging could be explained to the customer at the time of the rental! Our dear friends just moved to TX so we plan to visit quite often. Thrifty will not be our car rental choice and we intend to let our family and friends know about this scam. As many others have Unilocaled, «STAY AWAY FROM THRIFTY CAR RENTAL!»

Worst car rental ever. They are running a racket. Renting cars out of a trailer. Tried to charge me twice what I was quoted in my reservation. Luckily I had a hard copy. Repeatedly tried to bill me for insurance that I declined. Then they billed me for 30 extra minutes because my flight arrived 15 mins early. And ironically after settling my bill I’m told the wait time to get a car is 30 – 45 minutes. There are 10 or so people just sitting outside on the sidewalk waiting for cars to be returned. They are writing our names down on a piece of paper like we just showed up at a busy Olive Garden.
Never rent from Thrifty (or dollar — it’s the same crooked outfit) again.

So I flew into Dallas Love Field and the shuttle was right there to take us to our rental agent. The building was under construction I think so went went to mobile trailer where there was a line. Fortunately, the line went quickly. I was forced to pay $ 65.00 for a toll tag!!! Ridiculous! I had reserved an economy car (a Ford Focus or similar) and the lot attendant tells me to pick any car from the Kia Soul on down (5 cars to choose from). The choices were a Toyota Yaris, Toyota Prius, Nissan Vesta, the Kia Soul or a Hyundai Accent. Which to me was the bottom of the barrel in choices not what I paid for. The first car I choose REEKED of pot and cigarettes, next car was FILTHY! Finally took the Yaris which was the only one left at that point. Never again! Previously I had rented with Hertz or Avis and never had these kind of issues. The only reason I choose Thrifty was based on the recommendation from Southwest when I made my reservations.

Left 8 people stranded at airport. All flights were delayed and we got in after 12:00 pm. All other rental car companies were still open. Not Dollar/​Thrifty. They closed and left 8 people stranded. Next day, went to pick up car. Line out the door. Then, had to wait 30 minutes for a car. Very poor customer service. Do not go with an «economy» rental car company. You get what you pay for. Imagine K-​Mart on wheels.

Very bad rental experience – stuck me with an old minivan.
I reserved a mid-​size car, and when I showed up they only had minivans left. I was stuck with an old outdated minivan that had a squealing belt – and I was on a business trip visiting clients!
They didn’t do an inspection of the car upon rental, and then tried to pin an old scrape on the exterior on me.
This was just a very bad rental experience, even for a discount provider.

This is the second I have rented from this Thrifty location and multiple times renting from Thrifty overall. This will also be the last time I ever rent from Thrifty. Both Dallas Love Field experience, about a year apart, were terriable. The first experience was just me. Most of the cars had physicial damage, were dirty, and high miliage. The first car I picked was the only mid-​size remaining and litterally had parts fall off before I left the parking lot. They exchanged the car for an upgrade which was fine. This last visit has ended my relationship with the company. The number of extra charges were outragious. Doubled the rate just to include my WIFE as a driver. Toll tag, $ 11 a day pluss tolls. The cars were in terriable shape, had 40k+ miles on them and the icing on the cake was when I tried to document the damage, the guy at the gate said they don’t have the diagram to document where the damage is and «All rental cars have damage. Just write damage all over on the ticket» He would not co-​sign it. If I would have had time to find another company I would have! Luckely I have a habbit of video taping a car walk around and the date on my phone to use as evidence of rental car condition.
Between terriable cars, outragous hidden fees, and poor service I will NEVER rent from Thrifty again. Since this rental (2 weeks ago) I rented a car from ALAMO and Spouces drive FREE!

DO NOT USE THRIFTY!!!
They are straight up crooks! Email me if you wanna know more. I called and they promised me a rate per day and then when I brought it back they changed the rate to more than double. I called to explain and they did nothing but say «sir it’s legit» repeatedly. I will NEVER use Thrifty again. It was my fault in picking such a horrible company. What a terrible customer service team too.
Read this link before you rent!

The wait for a shuttle here wasn’t too long, and the check-​in staff was friendly and fairly fast. But the 3 cars I had to choose from were either old (40k+ miles) or filthy, or both, and they all smelled like cigarettes. The one I chose was the best of the worst… It wasn’t washed, the inside windshield was covered in grime, it smelled bad, was filthy inside, and the remote didn’t work
It took forever to get out of the lot because the attendant was too busy with a personal conversation. On return, the female attendant was unfriendly, borderline rude and confrontational, and since I had no gas receipt she charged me $ 9 for fuel, even though the tank was full. (I later spoke with Thrifty customer service and found out that this is a violation of the Blue Chip contract)
Then, I had to go inside to use my «free day» certificate, and wait to have the one (!) staff member attempt to credit it. He failed miserably, gave up, and I was charged full price
This is a very poorly run location and a great example of «you get what you pay for»… I won’t be back.

Things generally went well. The shuttle arrived quickly, made a straight shot for the rental agency, dropped us off right at the door. The driver was courteous, as was the front-​desk staff. As a Blue Chip member, I was handed my envelope and was allowed to pick my car from the lot.
One standard car option smelled strongly of cigarettes, the other had milky creamy liquid in the cup holder. We settled for avoiding third-​hand smoke and drove off in a Dodge Avenger. There were no other cars to choose from on a Saturday afternoon.
The rental price agreed to online was $ 50.xx and the final amount charged was $ 53.xx which was frustrating. Ends up the fees and taxes were all different. They also charge for adding frequent flyer miles on the website that are not quoted when you reserve a vehicle.
I called to complain about the price difference when they gave me the canned answer that the website merely offers an «estimate» and did not include the FF800 charge for Southwest points. When I asked to remove the points and the fee, I was told she couldn’t do it. About 5 minutes of arguing later, they finally got removed. Funny that.
They might be the best affordable option at Love Field, but I won’t be using them any more.

DAL Airport Car Parking — 5 Stars, perfect price of $ 5.50/day, the shuttle takes less than 3 minutes to get to the airport, if you reserve online you save a few cents as well as guarantees a spot for you on busy weekends/​holidays!
Thrifty Car Rental — 4 Stars, no negative experiences here. Sign up for their «Blue Chip» service which is absolutely free, takes some online pre-​registration, but guarantees that your car is ready when you arrive and you can skip a line and just pick up a pre-​prepared package from them to get your car and leave.
I’ve had nothing but good service here and positive experiences. Would DEFINITELY (and always do) recommend this location for your parking/​car needs for Dallas Love Field. (Even though I live closer to DFW Airport, I still find myself preferring to go to this location to get rental cars because of the price!)