Advantage Rent-A-Car

A sign hanging in the office reads, «Are You Rethinking Friendly?» I can say for certain that no one on the staff is thinking, much less rethinking, friendly. Talk about alienated labor! No one here seems to care much at all about customers or flight times. Having experienced how long it took to get from Love Field and get my car on my arrival, I thought I was giving myself plenty of time to get back to the airport on the morning of departure. But given the distance to the terminal, the leisurely pace of the shuttle and the indifference of the driver, I was still sweating it. Last rental from here for me!

Possibly the worst rental car experience I’ve ever had. To warn you:
1. Advantage rental car advertises as «in terminal» but it’s in fact many miles outside of the DAL airport
2. Counter check in at baggage claim took me 45 min (not exaggerating)
3. Waiting for the shuttle to pick up cat require 20 – 30 min
4. No check in counter when you arrive at the lot– you just wait next to your car space (rain or shine) and this takes anywhere between 5 – 30 minutes
5. They are severely under staffed so expect lots of delays in picking up your car 1+ hours
6. Drop off of rental NOT in airport– it’s wayyyyy out there. Make sure you use the Prudential Drive address not google maps address
In summary– this is a horrible idea to rent a car from Advantage. Pay a few bucks more for peace of mind. It’s not even that much cheaper ($ 32/​day after taxes and toll fees even though advertised as $ 16/​day).

This company clearly does not care what shape their rental cars are in. The first one they gave me had a huge crack going across the windshield. They didn’t even notice it. I got in the car and started to drive away and there it was. I asked for another car and they made me do the paperwork all over again. When the new car came, the seats were covered in stains in the front and back. I asked if this is was normal for them to rent out cars in such bad condition and was told that cars with light interiors always stain easily. On top of this, one of their drivers was the rudest I’d worked with. Not worth paying a few less bucks than the companies who really care about their cars and their customers. You have been warned!

Wish I could’ve given them ZERO stars!!! If you rent a car from Advantage, ask for a NEW CAR so you don’t have issues! The phone charger & button to raise the window was broken to start with… not a good sign but it was the ONLY CAR left in their lot. I don’t usually purchase THEIR insurance but I should’ve this time. While driving along the freeway, the driver’s side door trim SUDDENLY FLAPPED, THEN FLEW OFF! I’ve never had that happen… EVER…with ANY CAR… my own or a rental! When we returned the car, we told them what had happened. They made a note of it. Soon after, we received a bill for $ 259 for repairs! After going thru my insurance company, we still owe Advantage another $ 150! I will NEVER use them again & will tell all my friends not to bother using them either!

After reading the mixed reviews of others I was a bit hesitant but decided to go with it anyway (with another reservation elsewhere in case this would go badly!) I had an amazing experience. There was no line at the airport counter and a sweet woman by the name of Britney was a pleasure to work with. She did all the paperwork quickly and efficiently and called the shuttle so it was waiting for us. The lot is about 10 minutes away and our car was waiting for us – clean inside and out, new (25k miles) – and after marking down any scratches we were on our way. The return was just as easy and smooth. The shuttle was waiting and by the time we arrived at the airport about 10 minutes later, I had received an email with a PDF of my receipt. No hassles, added charges or problems whatsoever.

Worse experience ever. ! hour to rent the car at the airport (only 3 people ahead of me). 1 hour to wait for the only shuttle that was in service. Then the rediculous shuttle ride to a strange remote location where everyone had to WAIT for a single person to pull the car out and inspect it before they could drive away. THREE CUSTOMERS (and their family members) WERE FURIOUS! unbelievable and I dread having to return the car today.

It’s not there despite what the internet says. It’s not with the other rental car places. You can’t drop cars at fbo’s. You seem to have to call a 1800 number, go through a phone tree to finally get an address. It’s not nearby. Plan on 30 – 45 minutes minimum of your getting on a flight. Service slow picking up and dropping. Overall the worst car rental experience I’ve had. 1480 prudential is the address

I tried to give this place no stars, but that isn’t an option. It is no secret from reading these reviews that this company is the pits. Allow me to tell you what happened. In February of 2015, I found out that I had just been accepted to attend Seminary at Dallas Theological Seminary in Dallas. I was excited and was able to line up a job interview/​test for a police department near to school (I have worked as a dispatcher for over 10 years). A good friend of mine saw that I had been accepted to DTS and had a job interview, so he offered to buy me a plane ticket to get down there. Being a college student and on a limited income, I was happy to accept. So, he bought me the ticket, I reserved a hotel room and through
(a great travel site, btw, check it out), I booked with Advantage. I looked at their hours, since my flight would be getting in close to their closing hours and I called them to inquire what I should do. The person who answered the phone told me to just call that day when I was leaving home and let them know about what time I would be getting there. Great! Sounds good to me. So, March 7^th rolls around, I get to my airport, am waiting at my gate for my flight, and while munching on a McDs cheeseburger and fries, I attempt to call the desk starting at 5:30pm. I called THIRTEEN TIMES from 5:30pm-8pm when my flight boarded and 3 – 4 times when I got to Love Field. No one answered. EVER. I called the 1 – 800 number and they told me that the location had closed for the night and I was on my own. They left me stranded and without a way to get to my hotel. LUCKILY, a friend of mine from school, came home to Dallas for about a week for spring break and his brother in law gave me a ride to my hotel (chalk one up for southern hospitality). The person at the 1 – 800 number even had the guts to tell me that «sometimes we just get busy and can’t answer the phone». Ok, then how do you do business? Especially if there is an emergency? Again, I am a dispatcher for a police department. You can’t tell me you are THAT busy at Love field. baloney.
The next morning I was supposed to be up early and at my test, but because I didn’t have a car, I was unable to go to it. I ruined the chance of getting the job. I had canceled my reservation because of the hassle and ended up renting with Alamo (a FAR better option at DAL, go for them, the MGR as awesome) so I could at least get around, run some errands stuff and visit friends and the school. When I was leaving DAL a few days later I FINALLY got a hold of the MGR of the location (after repeated attempts and messages left) and FINALLY got a hold of him while waiting for my flight at DAL. He told me to send me my receipt for my rental at Alamo and I would be reimbursed, along with my Advantage confirmation info. I did that and was told reimbursement would take 3 – 4 weeks. So a month passes… and then 2 more weeks pass and nothing. I call and call Advantage and email a bunch of times and at the end of April I believe it was, FINALLY hear back from someone at Advantage and they tell me that he would look into it. A month passes, and again. NOTHING. I email again the same person and never get a response. A few weeks ago I call the 1 – 800 number to check on the status of the complaint and they tell me that it was closed, because the reservation was canceled because, (get this) they «didn’t have a rental available» when I came to get my car. I was speechless. I told the rep that was not true and again told her the story, gave her the name of the guy I talked to at Advantage and the name of the Mgr at the Love Field location. She said that she would look into it and if someone doesn’t call me or email me within 48 hours to call back. I give them 72 hours. Call back and again, they «update my ticket» and tell me that once again, someone will get a hold of me in 48 hours. 2 days pass… and nothing,. I call them ONCE AGAIN. And am told that they complaint was closed on the 22^nd of July and it was resolved. I ask the rep, «So, the check is in the mail?» they assure me it was. A week goes by and I see no check in my mailbox. I call once again yesterday and ask them when to expect the check and they tell me that I shouldn’t because one was never issued. Once again, I am told that I should expect a call in two days. I call today and ask the status and again get the hims and haws. I am fed up with this company. I have never had such poor customer service. I have submitted a complaint to the Better Business Bureau and am now not only going to request that they reimburse me for the car rental, but for my hotel room now as well, because they literally destroyed my plans with their POOR POOR POOR customer service. Stay far away from this place. FAR away.

Soooooo slow; they are in absolutely no hurry to help. If you are in a hurry or put any value on your personal time, do not use this rental company. Pay a few dollars more and use someone else… I promise you it will be money well spent.

Hidden fees, exorbitant fees ($ 12 PER DAY for my wife to also drive), slow shuttle (I lost count of how many times I saw Avis shuttle but it was at least 4x before the Adv shuttle came), car lot is far from the airport (more than 10 min wrong direction from Dallas), surly employees — Advantage has it all!

Let me start off by saying that initially I rented a car through another agency because the Unilocal reviews were so low. But, considering the savings that Advantage offered, I reconsidered, cancelled the other reservation, and am pleased that I did. We arrived at Love Field at 9:00 p.m. and found the Advantage counter near the baggage area.(They were one of the few agencies with a representative at that time of night.) The agent handled our reservation quickly, and the shuttle was waiting for us at the curb. At the lot, our car was promptly brought out to us. It was a very clean (and cute) Kia ‘Soul’. We returned the car in San Antonio. We had some difficulty finding the drop-​off location, so we called for directions. The agent was happy to help, and the return was as smooth as the pick-​up. I would not hesitate to rent from Advantage again.

Not worth 1 star. Spend the extra couple bucks and save the headache. Terrible customer service and terrible company. The car was dirty when we picked it up and the desk agent gave us the wrong paperwork so when we did try to pick the car up, the guys at the lot had to fix our reservation. Total time: 1 ½ hours. Seriously, don’t rent from this company.

Had a great experience with this lower-​cost rental. My fiancé and I got married, so they upgraded us for free from our compact to a Santa Fe. Special advantage shuttle took us to the lot, where we got our car very quickly. The people were very efficient at the lot, but I had no problems at all. I paid the price I had been told, had zero problems with the cleanliness or functionality of the car, and overall was extremely surprised, given the reviews. The only thing was the location: if you are flying in, talk to the front desk lady for Advantage and you’ll get on a shuttle (directly to advantage) — whenever you get your paperwork there will be an address. That is the address to which you must return, don’t trust Google, Unilocal,or Apple maps as of 6÷29÷2015.
Otherwise I think things must have changed, because the things I’ve seen in other reviews just weren’t true. All the cars I saw were clean, the shuttle does not run through the parking lots, and the staff are quite friendly. They did not cheat me or attempt to charge me anything I wasn’t told I would be charged. They did take out a deposit, which is $ 200, but I was told about that and was asked if that would be ok. Yes, the location isn’t as prime as the other rental agencies, and yes, the workers aren’t maybe as slick as your standard rental sales guys, but after saving around $ 100, I think it was worth it for me! Thanks to the Advantage staff for being extremely friendly, quick, and for making my wedding easier and more fun!
Also don’t get hung up on calling the phone number, it either doesn’t work or isn’t attended. Just go to the front desk or book online.

After reading previous reviews, I was a bit skeptical about renting from Advantage out of Dallas Love Field but I was very pleasantly surprised and extremely pleased with my experience. The Advantage counter is right near baggage claim and was easy to find. The two ladies behind the counter were very professional and friendly. My rental was handled quickly and included exactly what I had requested. I walked outside and there was an Advantage shuttle that took me to the lot that is located off Mockingbird and Oakbrook. I was greeted outside and given a car immediately. All the cars on the lot looked new and the Chevy Impala I rented was clean and had low mileage. I had no problems with the car at all during the week I had it. When I returned the car, I was greeted outside and turned over the keys. My receipt was for exactly the amount that I had signed for at the rental counter. The shuttle driver was prompt in getting me to the airport. It was a very stress-​free experience and I would definately rent from Advantage again!

This place is horribly managed. You call them but no one answers the phone. They moved but don’t have any signs at the airport letting you know. They don’t have a manager on site, some living room chillin.

Car was dirty and service during a crisis was incredibly bad. My sister and I — both senior citizens — were traveling together. My sister usually does all the driving so I did not sign up as an authorized driver. 200 miles away, my sister became ill and needed emergency care. I tried to have myself added as a driver. I was told that I would have to return to the counter where the car was rented. I spoke to 5 people at 3 different phone numbers and the only reason I was ever given «It’s our policy». There was absolutely no concern for my sister’s health problems — they just wanted to get me off the phone. One person told me to just drive with no insurance and maybe nothing would happen. I had to rent from Enterprise until my sister was well enough to drive the Advantage car back to Dallas. We will never use Advantage again. A policy that seemingly serves no purpose and cannot be overruled when the customers circumstances demand it, is just stupid. I choose not to do business with Stupid.

Wow, won’t make this mistake again. Cars are good, but better add an extra 45 – 60 minutes to your schedule. No shuttle, have to use the Parking shuttle and watch as every other person is dropped off at their cars first.
Good luck!

Horrible place to rent! Buyers beware!
The line moves at glacial pace. The clerks try to sell you everything under the sun. They mislead you. It is a very taxing experience. The slightly lower price is not worth the pain.
The clerk out right told me that his job is to make money off me!

Great customer service if they mess up.

Wow! Lots of hate for this Advantage location on Unilocal!
I had rented from Advantage out of DFW before & been happy with them. Since their rates were about 35−40% lower than the others, I chose to use them out of Love. Believe me, it’s not at all the same experience.
As others have noted, you have to check in at the rental desk in the terminal and then take the Parking Spot shuttle to a shady-​ass trailer in the middle of nowhere. Good luck if your flight comes in early or late, because you’re probably not getting a car. (Or getting picked up) The employees weren’t at all friendly or helpful at the terminal or the pick up location, though I didn’t get the hard sell on insurance either.
My car was «ok» — originally I was told I’d get a Mazda but ended up with a Hyundai because my original car «didn’t have any gas». Ummmm… ok…whatever. It had about 20K miles on it and ran just fine. Still, the driver seat was pretty badly stained… like «monster burrito emergency» stained. Gross. At least it didn’t smell like smoke and it had satellite radio.
Would I rent from Advantage again? At DFW — absolutely. At Love — probably not. I’m willing to accept some hassles in exchange for a lower price, but the whole pick up situation is weird/​inconvenient and the employees are rather unpleasant.