Hertz Rent A Car

Order an SUV and got a Chevy Journey that was not clean. Dog hair in the car, caramel popcorn on the floor, dust on the dash etc. We were not offered navigation and didn’t know it wasn’t in the car. The guy literally brought the car around and gave us the keys and walked away and we couldn’t find him. The car also had the engine light on stating it needed an oil change. Poor service and dirty cars no thanks.

Picking up a car: easy, went fast, nice. The woman who helped me was great.
Drop off the car: Literally stood here in an empty room so long I actually called the front desk for service. And I still haven’t been taken care of. «oh, I’ll be there in ten minutes» is what he told me on the phone. «I’m cleaning a car.»
I think they need to hire more employees. There is a line and we have been sitting in silence for over ten minutes.

I just rented a car from this location for a 24 hour period. I made a reservation online and was able to quickly get the paperwork filled out and be on my way. As soon as I opened the car they had for me, I realized it smelled like cigarette smoke. I tried to be cool and just roll with it, but I got a block down the street and just couldn’t stand it. I think it was so strong that my clothes probably would have smelled of smoke after my 30 minute drive. I turned around and went back. They were very apologetic and had me in another car, one step up at no charge, in no time. When I returned the car today, I was in a really big hurry. My business meeting had run late and I had a Vonlane bus waiting on me at the hotel next door. The same people were working today as yesterday and the young man who helped me out yesterday remembered my name. The young woman rushed my check-​out and they had me on my way in about 2 – 3 minutes. It was pouring outside and they insisted on driving me next door and I even heard them telling my driver, she’s in a rush to make the bus. I would rent from them again. #1, even if you get something you’re not happy with they’ll make it right and #2, both employees were efficient and polite.

Had a reservation made Monday for a pick up in Wednesday at a specified time. I get to hertz and there is only one vehicle available and now I have a 30 – 45 minute wait for a car to come in! I was told Wednesday is the busy day. This would be acceptable if I were simply walking in off of the street without any notice. I was offered an upgrade at, of course an additional fee! No thanx I’ll wait. I know I should have gone to enterprise.