Advantage Rent A Car

Correct address for returns/​pickup is 6814 Harry Hines Blvd. «Love Field» shuttle will bring you there.
Look for poor customer service and the worst car rental experience. When you see it, you are at Advantage car rental in Dallas.

Let me just say that everywhere I go I make things complicated. This is my 4^th rental from them. From changing cars mid rental to changing credit cards at the end of a rental or closing one contract and starting a new one and keeping the same car, and last but not least, They helped me out when Thrifty charges me over $ 800 for four day xmas 2015 weekend.
I need to get names but the day time counter manager is awesome along with the counter person working nights while going to college. They both are very knowledgeable and helpful and the place would not be the same without them.
The «long» trip to the car lot is about over with when love field opens its new rental car lots for everyone. But surprise, it is around the corner from current location for every rental agency.
Their toll road pass for unlimited, yes unlimited use of the toll roads it is by far the least expensive around. Toll roads are fun because they are hardly used so you can zip right along past all that traffic.
The only bad things that I shouldn’t worry about are 1) car not spotless on the outside, could use a quick rinse
2) being able to walk onto car lot and actually choose the car you want, but then again can anyone do that here
I’m happy to no longer consider any other companies when renting here at love field

Possibly the worst rental car experience I’ve ever had. To warn you:
1. Advantage rental car advertises as «in terminal» but it’s in fact many miles outside of the DAL airport
2. Counter check in at baggage claim took me 45 min (not exaggerating)
3. Waiting for the shuttle to pick up cat require 20 – 30 min
4. No check in counter when you arrive at the lot– you just wait next to your car space (rain or shine) and this takes anywhere between 5 – 30 minutes
5. They are severely under staffed so expect lots of delays in picking up your car 1+ hours
6. Drop off of rental NOT in airport– it’s wayyyyy out there. Make sure you use the Prudential Drive address not google maps address
In summary– this is a horrible idea to rent a car from Advantage. Pay a few bucks more for peace of mind. It’s not even that much cheaper ($ 32/​day after taxes and toll fees even though advertised as $ 16/​day).

Where to begin… First the actual location where you go pick up the car is about 10 minutes away. Second, once you get there, nobody cares to even remotely acknowledge you let alone help you. When I walk to the car I was assigned, that’s when someone finally decided to come over, not to me though but to the car to see something and then walked away again without saying anything. When he finally returned, about 5 minutes later I asked him if I could change car since this one was in a rough shape, dirty and smelled like an ashtray on the inside. He told me that there is nothing he can do. When I asked again, he seemed aggravated and told me to wait here while he went to talk to the manager. After another good 5 minutes of waiting, the manager, who’s name is Mohammed, came over to tell me that there’s nothing he can do. I explain to him that the car is dirty, rough and smelled like smoke but he just seemed irritated that I was taking he’s time. He continued to say that there was nothing he could do and that I was pretty much stuck with this car, even though they had about another 20 to 30 full size cars ready to go on the lot parked next to that piece of crap I was supposed to drive. Then he just walked away and told me to leave. Worst experience ever!!! Worst customer service ever and I rent cars every week to every other week due to work travel. Avoid this place at all cost.

I got a rental car the 09/​07/​2015 at 6:34am.ive rented for 2 ½ weeks & I returned back a week ½ earlier because mechanical issues. i was in Denver., after driving 12 hours& 40 mins .The rental car from ADVANTAGE .i contact the consumer phone
ensure my case was taking care of.& they told me that I had to return the car where I picked up. Never go for this company.
They give you a reference number. but nothing /it’s a ghost company the don’t care.
They haven’t apologized not even a courtesy phone call.
BE AWARE OR ADVANTAGE rental cars.
Nevertheless never!!!
All
Of them are rude from the local manager to the top I’m the company.
Several phone calls.
I also have a reference number after attempting to recollect my money. lol
Good luck is you go for it.

It’s not there despite what the internet says. It’s not with the other rental car places. You can’t drop cars at fbo’s. You seem to have to call a 1800 number, go through a phone tree to finally get an address. It’s not nearby. Plan on 30 – 45 minutes minimum of your getting on a flight. Service slow picking up and dropping. Overall the worst car rental experience I’ve had. 1480 prudential is the address

Awesome, awesome! I’ve used Advantage for almost three consecutive months for my business and personal travel and they have been wonderful and incredibly accommodating! This past weekend, I was flustered from a number of logistical hiccups in my travel plans and Amika at the intake office was amazing and went well beyond the call of duty to help me. What followed the intake experience was more friendly and helpful staff, the latter of which more or less mirrors my two previous experiences at Advantage’s Love Field. As for Amika, she was a totally new wonder! Thanks, Advantage Love Field!

Do yourself a favor and rent somwhere else! not only was the off service rental a headache to find but the customer service sucks. Alot of ppl sitting around being idle with no sense of urgency returning or renting.

Had a great experience with this lower-​cost rental. My fiancé and I got married, so they upgraded us for free from our compact to a Santa Fe. Special advantage shuttle took us to the lot, where we got our car very quickly. The people were very efficient at the lot, but I had no problems at all. I paid the price I had been told, had zero problems with the cleanliness or functionality of the car, and overall was extremely surprised, given the reviews. The only thing was the location: if you are flying in, talk to the front desk lady for Advantage and you’ll get on a shuttle (directly to advantage) — whenever you get your paperwork there will be an address. That is the address to which you must return, don’t trust Google, Unilocal,or Apple maps as of 6÷29÷2015.
Otherwise I think things must have changed, because the things I’ve seen in other reviews just weren’t true. All the cars I saw were clean, the shuttle does not run through the parking lots, and the staff are quite friendly. They did not cheat me or attempt to charge me anything I wasn’t told I would be charged. They did take out a deposit, which is $ 200, but I was told about that and was asked if that would be ok. Yes, the location isn’t as prime as the other rental agencies, and yes, the workers aren’t maybe as slick as your standard rental sales guys, but after saving around $ 100, I think it was worth it for me! Thanks to the Advantage staff for being extremely friendly, quick, and for making my wedding easier and more fun!
Also don’t get hung up on calling the phone number, it either doesn’t work or isn’t attended. Just go to the front desk or book online.

Spare yourself. Do not rent a car from this location. You will spend the most aggravating hour + plus of your life. Only to be handed the dirtiest, crappiest car you’ve ever seen. Oh! The good news is you get a free tour of skid row! Yes! Their facility is a good 10 minute ride from the airport (and by ride, I mean the one sad van who appears every 45 minutes or so with the driver who will not help you off with bags). I tried to save a buck. I got …

First time to use this place and I didnt even end up renting. The email gave the address on Hawes to pick up my car I get there and the girl ringing out the people in front of me after helping them out she informs me she is on break now and i will have to go to the terminal. We end up there were i tell the associate what happen to us and how we were made to wait 20 min before the associate before him sent us to him and the first words out of his mouth is «What do you want me to do about it» i said excuse me and he said «all you are doing is bitching at me» he then informs me that im double booked I said Cancel the more expensive one and get me a car… it took everything not to get arrested by airport security but I held my composure… Raised my cell phone up and said who wants to match this price quote and the guys at the avis counter snagged the sale.
Corporate maid contact with me and offered me a 50 dollar voucher for my pride. I told them that I wouldn’t use them nor accept any voucher they could donate it to a non profit organization. These employees are a very bad representation of Advantage rental cars. DO NOT USE!

Seriously slowest rental car place ever… 2 employees. one is training and the other one was pretty quick but it’s still slow.

I must have gotten lucky, if the other reviewers are right.
I was booked for a «Corolla or similar» for about $ 14 a day for 8 days. (I chose to prepay for the additional discount.)
I was offered an upgrade with no pressure. When I turned it down the gentleman upgraded my family to a VW Passat at no extra charge.
The car was well maintained. I’m a car guy, and the tires, brakes, alignment, suspension all were in good shape. Wipers were good. Car felt and smelled very clean. I didn’t see any car on their lot that looked bad, though admittedly I didn’t inspect each one.
Tori was the name of the lady helping us. As far as the shuttle ride, well, everybody else at Love Field requires a shuttle ride as well. They called the shuttle for us so we didn’t wait long. I felt like we got the royal treatment from the «small guys» and would use them again.

I reserved the car through
. Advantage had the best daily rates. When I saw the car I was shocked. At fisrt I thought it was a joke, or that I was at Rent-​A-​Wreck instead of Advantage! It had heavy exterior damage and was filthy dirty. The excuse? Their cars are actually from Hertz. Hertz would NEVER offer a car in this condition for rental. NEVER USE ADVANTAGE AT DALLAS LOVE FIELD!

Their phone service sucks! Their hours at Dallas Love Field SUCKS! We had to take a shuttle to the dinky lot… so many reasons why I will not be renting from their Dallas Love Field location again! gahhhhh!