Starbucks

Closed as of May 2011.

FYI — this location is closed

Efficient, clean, and accessible. It’s all I could ask for in a resort town Starbucks. Check it out.

Really nice group of folks, I love the customer service around Big Bear area!
Cute little starbucks in a busier than other area intersection area by a pizza shop and liquor store. This place looks like a good place for an individual to wifi it up.
I was sad the last time I came a year ago, they ran out of soy, just fyi.
This place didn’t seem packed at all, but I think when it gets busy its overly extremely packed with a group of teenager or school or something.
Parking: Small lot.

The first Starbucks store just right next to the town entrance. Awesome!!!
Big seating and waiting area inside the store. Love their clean and neat restroom. Also love their patio chair outside the store.

RARELY review chains. But I see the crappy reviews here and got say, WHOA. This SB is just fine. The coffee was tasty and hot (Except for when I later went back for an Iced Espresso).
The Pumpkin Loaf was fresh. C’mon. What more do you want? (Nothing worse than getting stale Pumpkin Loaf).
OK, the place smells a bit intense, and it’s not all coffee. But the chairs look really comfy, so if I were to bring a book or some other sedentary activity to this location, I think I’d be plenty good.

It was crowded, but understandably so.
Everyone I had to deal with, as far as employees go, were helpful and patient. They were all very nice, and weren’t rude.
This place was actually clean, despite all the kids running around and cold costumers who were all trying to pack in.
Starbucks isn’t my favorite place for beverages, especially since I do my best to avoid caffeine, but they have a couple good drinks. I do like their smoothies.
I’ll definitely visit this place again next time I’m in Big Bear — the parking is always so packed, but I’ll suck it up.

Finally a Starbucks in Big Bear during winter season, where I can sit down and plug in my computer. Hallelujah!
Def. coming back to this place, sorta away from the large crowds.
I wouldve given it 5 stars, if it werent for the inexceptional parking.

I don’t know why the bad reviews. I thought they were friendly slow and a little scatter brained when it came to an order and buying merch yet they were friendly. Plus, it was the closest place to our cabin where I could grab a bag of coffee, two lattes and mugs…

My family and I vacationed in Big Bear a while back. I went in by myself and ordered a drink. The line went down really fast and they were so friendly. So, I had no problem going back the day after with my mom to get drinks for my family.
We waited about ten minutes in an extremely long line. I understand that it’s to be expected when you come into a Starbucks. But then I noticed that there was only one girl on register, one girl on bar, and two other partners in the doorway of the backroom chatting it up.
Okay, let’s backtrack. I’m actually a five year old Starbucks partner from Los Angeles. And I’ve worked lines just as long as this (if not longer), and it’s customary for every partner on the clock to usually drop what they’re doing and expedite such a line. So, yeah, I’m a little upset and I feel bad for the two other girls on the actual floor helping this 25-​person line that’s weaving through their café and out the door.
Finally, a third partner from the back saunters out and walks through the line with bags of trash, hitting at least two customers with the bag. No «Excuse me.» No «I’m sorry.» No nothing. She proceeds to walk out of the store to the dumpster. My point is, the dumpster is going to be there after the line is gone. But the line is not. And the dumpster is certainly not going to leave angry reviews on Unilocal.Am I right?
So, the third partner walks back, cuts through the line again and starts talking to the fourth partner like everything is okey-​dokey. My mom makes a docile comment within earshot about how they should help the line. Suddenly, the third partner stomps up to her and starts yelling at my mother. Yeah, she actually yelled at, not only a customer, but my mother.
«THERE’S NOTHING I CAN DO ABOUT IT!!!»
I’m sorry, what? Nothing you can do? Ringing up customers and making their drinks is your main job description. Everything else is an afterthought. Okay, I’m very angry but I don’t want to make a scene. The partner is yelling. My mom is yelling back. She’s kind of a fighter, but then the fourth partner comes up. Turns out, he’s the assistant manager. And he’s completely useless as you can tell by how much longer the line has gotten at this point and his lack of facetime on the floor. Also, he does nothing to mediate the situation and, instead of breaking up this argument and helping the line (again, my point), he drags on into a long lecture about there’s nothing he can do about it.
Seriously. Seriously?
To cut this story short, we walked out (I had to actually drag my mom out) but also ten more people walked out with us. I’d rather go to the market and buy Swiss Miss than deal with this shit ever again.

I have never ever been to a Starbucks that lacked so much service! I went to this place and asked for a sleeve for my hot cup of mocha, «sorry we don’t have sleeves.» Okay, so may I have an extra cup? The guy rolls his eyes and slams the extra cup on the counter and yells Happy New Year, Bye! What the heck was that about? I willingly gave my two cents and let them know that the service was awful here. I don’t know if it’s the altitude of the place that makes them so pissy, but be happy you have a damn job! They also got my friend’s order wrong and rolled their eyes when she wanted them to correct it. They also got the guy’s order after me wrong too. They have no brains or manners at this place.

Absolutely appalled by this Starbucks.
On my first trip there, I was literally in the middle of ordering my drink and pastry from the cashier, when a guy came up, interrupted me, and gave his order. Instead of saying «sir, I’m sorry, I am in the middle of her order, can you wait one moment,» the girl voided out my order on the register, took his, and rung him up! Yes he was the rude one, but she didn’t say anything, at all.
On my second trip to this Starbucks, a day later, I thought I noticed that the cashier didn’t give the guy in front of me his change. I am sitting outside when a couple passes me talking about how she didn’t give them their change. Unbelievable!

After spending a Friday night out in Hollywood, coming home to pack, nap, and then wake up at 5:30 a.m. to meet with J, my other rockstar friend, and A the bday boy to make the drive up the mountain this place is gold – we all need a lil energy and warmth.
You take that and add a full day of boarding on Sat followed by a night of partying in the cabin with the rest of our 8 other friends who have finally made it up. Then waking up at 8 am to pack., clean up, check out and go boarding on Sunday. uh this is life or death. Hence the long lines. worth the wait. Extra shot in my extra hot latte and I’m good to go! Ok, trick #2 is a mimosa for breakfast along with bacon and over-​easy eggs. And maybe some Whiskey or Baileys snuck into the cup of coffee.
Cons: Long lines. And they don’t carry sandwiches. or not enough where by the time I get there, it’s out.