Officemax

I was about to give this place ⁵⁄₅ until I reached the checkout line. Upon entering the store, I immediately received help finding the supplies I needed — colored pencils and a pencil pouch. The worker (I forgot his name, but I wish I didn’t!!) even asked me what kind of colored pencils I wanted, which I thought was pretty detailed. Thanks to his help, I was able to find all my supplies quickly.
The checkout line is another story. I was first in line with one woman behind me. I swear, the customer at the cash register took 10 minutes for some reason. Another woman started pacing back and forth asking the other employees if they could open another cash register, and they finally did after a long wait. The wait was way too long. I will come back, but only if I need supplies immediately.

Trying to check out at this overpriced hell hole is like pulling out your own teeth from back to front.

Costumer Service at the printing center almost does not exist! On the weekends and business days late hours: Always only ONE person to help everybody.
Management needs to hire more people to be at the printing center!
Waiting for more than 30 minutes to print ONE single page!
I feel truly sorry for the staff at the printing station and the costumers. They work overloaded; on the weekends OfficeMax pulls people from other departament to work at the printing station, which is a huge mistake. Although I was very, very frustrated to wait all that time for one single page, Andre was extremelly helpful today, he was doing by himself some major project which the costumer was waiting right there. The other girl was at lunch. So he was stuck with one costumer for more than 30 minutes.
Another new issue is the rule that nothing from internet can be printed by OfficeMax staff. Andre explained to me about the Copyrights and etc, and I truly understood. I tried to print at the machine with USB, but that was another drama, because it did not seem to be working right.
I am a preschool teacher and I print a lot of stuff for classroom only. I do not use any images out of the classroom. I cannot use internet in the classroom. This new rule is hell… Could you create a form that we can sign waiving your staff of any responsability for the printing services of the costumers?

I came here in need of some items and it was convenient that it was located right off of the freeway. They have plenty of parking both above and below ground which is convenient since it shares it’s parking lot with Shane Co.
I found the store to be organized and layed out well. While the staff on the floor was friendly the cash register staff was not as friendly. I hope it can improve as it was the only thing I could find fault here.

$ 1 back when you bring in you ink cartridges up to $ 20 off your purchase!
Count me in! I’m all about recycling, especially if there’s a sweet incentive :)
This location is well stocked full of all your office supply needs.
A big plus is their price matching, as well as their 20% off sales.
It’s conveniently located near me, so I can always run down for last minute items.

Office Max is expensive and these sales persons are so pushy. I ask about a printer and they try to upsell something excess and expensive while talking down the product I came in to see. And then they present you the «sale» on printer ink that is still über-​expensive. Blah blah blah. At checkout there’s the whole spiel about signing up for their loyalty thing that really offers nothing desirable because you would still have to deal with the Office Max sales persons and pay premium prices. Anyway, I try not to be tainted by these facts and I stick to my gut to buy the thing I need and have always been satisfied with the product. My only concern is that I’d have to deal with those sales person if the day were to come that I get a dud product.

Pros:
+Located right off the freeway
+Clean store
+Well Organized
Cons:
–High Prices
–Customer service is almost non-​existent
–Parking lot can be crowded
If you need office supplies, I guess this works.

The business services desk is horrible. The saleswoman pointedly ignored me, helped someone who arrived after me first, and was a real jerk when she finally did serve me. On the other hand, she fawned over good looking, middle aged men in business attire… so dress accordingly if you do go. I had the bad luck to show up in sweats after doing some morning chores. Another employee joined her behind the service desk after a while but he just stood there … literally just stood there doing nothing as people waited in line.
Combine this with OfficeMax’s unholy alliance with Go Daddy and I have plenty of reasons to not go back there for business services.
Their general retail store seems ok. Decent prices on supplies but their office chairs, even the moderately expensive ones, are pure junk. I’ll be buying our company’s office furniture and getting our business services elsewhere. They are convenient to both my house and office though, and the floor staff are reasonably nice and helpful. So I’ll probably go back for stuff like paper and pens, but that’s about it.

RUDE! RUDE! RUDE!
First, the floor manager ignored us and did not want to help us find the chair we were looking for, very rude and acted like he hated his job and passed us off to another employee who was helpful locating the chair and climbing the ladder to retrieve it. Upon checkout we informed Michelle (who was friendly and professional) that the same chair was half off online and we had a $ 10 coupon. Michelle called the «manager» who honored the online price and refused to acknowledge our coupon. He said we were getting a really good deal and that if we wanted to use our coupon we can go online and he walked away without even waiting for a response. He was also sarcastic about telling people where to line up, he was like SEE THIS BIG SIGN THAT SAY LINE UP HERE. We couldn’t see the sing because we came from the technology section and the sign was not facing us. Very unnecessary. If you hate your job SUCK IT UP or FIND A NEW ONE.

Officemax here is huge, storewise. parking lot is small. come at peak hours and you can forget about finding a parking space.
lots of offers of help from associates: 5 stars
buys: 48 multicolored pens/​$ 3
–found it after searching 10 minutes. of course it was on the bottom rung, only 1
–48 black pens @$ 7. huh?
chipboard @1.99
both items house brands. name brands double, triple price…
notes:
–parking hard to manuever in and out of.
–lots of aisle space, room enough to get on my knees to look at bottom shelves
–bargains in house brands…
–4 star shopping experience, –1 for the tedious work needed to find bargains.

This is my go to place for my business for the last year or so. Not so much different in the product selection than other office supply stores but their customer service and dedication won me over. Their print service staff is especially helpful, prompt and nice to work with. Their prices are a lot better than other place as well.

Charles was great in the print shop. I messed up on my printing order and he fixed the billing on it. He seamed concerned. I have been using them for most of my printing needs and its working out well.

I am constantly printing out projects for art and design classes, and I always went to Kinko’s until my boyfriend told me how much better Office Max is for print jobs… And he is totally right! Kinko’s sucks and their employees seem to just hate their jobs!
I’ve been to Office Max in Walnut Creek and in Pleasanton. Gorgeous print job every time and the employees treat customers nicely! I had Charles helping me today. He was working very hard and quickly to get everybody what they needed. He was patient and ensured each customer that he would be with them shortly. When it was my turn he was very friendly and knowledgeable about printing services. I won’t be using Kinko’s EVER again after my good experiences with Office Max!
Thanks Charles!

I went there today to get some paper. Of course everybody was pretending to be busy. One cash register was open with 4 people in line. After looking for what I needed and could not find it, I tried to look for help. This salesperson Mark was busy flirting with a customer. Totally ignored me while I waited to get his attention. Finally turns around and does not have much knowledge about the product. Anyways, I bought my paper and hoped it was for the right machine!
The cashier, I believe her name was Ena was very nice and courteous.
If the manager is watching these reviews, you should give some training to your sales people or find someone else who can be a better manager!

If you’re going to this location to make copies — don’t. I’m a schoolteacher and need to make a copy of a binder (which is fairly large). The guy at the counter acts like he couldn’t be bothered. At one point when I was checking out prices and paper thickness, he begins to drum his fingers LOUDLY on the counter. Really, who DOES that? He quotes me 37 bucks but I’m already rather turned off by his behavior so I decline. I go to a nearby competitor and it’s half that price.
So yeah, you can do better.

I have a need to get copies made often and usually go to this location because it’s most convenient for me. I usually have someone make the copies for me, because I’m not good at using those machines and it’s usually a less than great experience. Is it asking too much to have someone make copies for me? Isn’t this a service this type of store provides? The guy who helped me recently was such a JERK, he obviously HATES his job so someone please fire him already! Such attitude! Not even a thank you after I thanked him several times! The copy price went up too, it’s now 9-​cents a copy unless you get at least 500 made. Staples is near-​by, cheaper and has better service. Goodbye Office Max, I hope you get some better management in place before your store goes under.

After burning out the motor on an old school shredder (old school= +10 years old and only shred in strips), I was in desperate need of a new shredder to help on «Project Purge» while the teen dream was on Spring Break to help. I happened to remember passing this store numerous times but never having reason to stop in until this week.
I was in the area since dropping the daughter off at WC Bart, I headed here in the rain and found a parking spot right up front. I walked in to a virtually empty store, was asked by someone if I needed help and I told him what I was looking for. After perusing the selection and prices, I decided on a pretty decent shredder that does diamond cut, shreds CD’s and had a decent warranty. The guy even carried it to my car (in the rain) and loaded it for me.
Since I do most of my office supply shopping elsewhere, I don’t know if there is reason to come back regularly, but it fit the need when I needed it and the «Project Purge» has been completed at least on the shredding front.

Part 2 of my 3-​part review on the office supply stores. The silver goes to OfficeMax (Office Depot having already taken the lowest podium). I’m actually surprised by all the low ratings in the previous reviews. I’ve shopped this particular OfficeMax store and other OfficeMax stores in the Bay Area. I’ve had good experiences at every store.
First, they have friendly, competent customer service. I get the feeling that they go through some training sessions to convey professional demeanor. It really does make a difference when employees address you in polite English. I hate customer service that begins with «wassup» just because I’m a person of color.
Second, they have great prices. Their Sunday paper inserts are full of great deals and only rarely will the other stores beat those advertised prices.
Third, they keep their stores well-​lit, organized, and clean. For a guy that likes to shop office supplies and computer stuff, it really makes the experience more enjoyable.
A well-​deserved second-​place and 4 stars to bump up the average on Unilocal

I just realized that this place is cheaper than Staples.
I buy a lot of binders for work projects and the binders here not on sale were $ 2 less than the ones I just got last week at Staples.
Now to the print shop. I luckily wasn’t in a hurry for my project that I had printed because it took over 2 weeks to get my project squared away.
I got some customer discount cards printed up on some nice paper using my graphics. They print out of house and then ship it directly to you but in this economy and my budget this works fine.
I don’t usually name names in my reviews but Jade is my favorite. The two times she helped me everything was squared away. I think I only want her helping me from now on when I go in for printing stuff.
Cheap binders and cheap printing services. Ill be using this more often than not.

Rule #1
Never come here during back to school time.
Rule #2
If rule #1 must be ignored keep your head down, your earplugs in and try to ignore the hundreds of children begging for tiny staplers.