Office Depot

Just had the worst customer service with the rude lady at the order pick up service. Went to pick up my item, told her my info, showed a receipt and item description, she said it’s not mine. Some messed up service or incompetence. She finally agreed as it was the only item of that kind for pick up?! Told her I’ll come back for it because it was the wrong color, went to check but it was the only color they had. Took another one so I was going to buy 2. Then went back to her to pay for both but she rudely told me I have to wait because she’s on the phone — this is before I could even say a word. The she said, go to the cashier and pay for that one, it’s not like it’s going to be cheaper if you ordered online?! I was like, WTF, If she’d let me talk, I could’ve bought both! So I just left… smh

The company they use for deliveries (Dynamex) is the most incompetent delivery company I have ever dealt with. They failed to deliver or mis delivered my online order twice. I wound up cancelling the order and will look elsewhere. Office Depot should be embarrassed to have such a company representing them.

The lady manager here does NOT know her store’s return policy. She advised me that I can NOT return only EXCHANGE a laptop once I open the box explaining to me that that is why she signed the seal on the box. The other older male associate informed me that she did not know what she is talking about, but the female manager insisted that I can not return. She made me wait to call 2 different stores to verify. When I read the receipt it clearly says I can return or exchange with original packing within 14 days and I even went online to chat with an online rep and informed me that I can INDEED return. I was only worried because they laptop I bought they did not have a display. I returned the laptop 2 days later only because i felt inconvenienced by her lack of knowledge and not only that but she did have an attitude. Please train your staff ESPECIALLY MANAGERS to know what their Store Return Policy is!

It’s an office depot. They have stuff. They’ll help if you ask. Whateva. Exactly what you’d expect in terms of selection, price, and service. It’s no mom-​and-​pops charm but it probably has what you’re looking for.

While visiting the Bay area on business, I needed to get some office supplies so I stopped at your store and I was helped by a very knowledgeable person by the name Perla, she really was informed about all the products and guided me to all the supplies that I neede

Don at the copy station, you were awesome. He made sure my wedding invitations printed correctly, even fixed some of the lining up issues. And when the printer wanted to do its own thing he knew how to «trick» it. My stuff looks great, thank you.

Perla and the new manager were absolutely amazing. So helpfull. The vertual manager was no help and the customer service is very inconsistent

This is not a review of their products but rather the disposable and disgusting way they treat their employees. I am not nor have I ever been employed by them.
However to fire a dedicated employee who has worked diligently for two years because they were so sick they had doctors notes and even came to work severely ill as to avoid repercussions is not only heartless but a poor policy to conduct business by.
I have many uses for the products you sell for my personal and professional life. I will not be purchasing any of them at any of your stores. I will take my business to places that value the people that work for them.

Great place, always come here for my office supplies… I was recently looking at getting a new desk for my «at home office» and needed some opinions. Sven was a great help in making a choice (I only remembered his name because it reminded me of the dumb reindeer from Frozen lol) and prices were on par.

If you need to have technical work down on your computer ask for Don. He was not only knowledgeable but has a very nice manner. One guy gave me wrong information telling me that the software program that I just have installed for $ 200 was good for only one computer. Don reassured me that I have paid for it so I can use it on as many computers that I need too.
Don patiently explained everything that I needed to know about the product that I had just purchased. I am glad that I didn’t get the other guy since he would have not told me many of the details that I needed to know. Thank you Don for your great help!

I have only 3 comments on this store
The store is small and sort of messy not some place I want to wander around in.
The people who are dealt with, the cashier and the person who found the product I wanted were helpful,
The tax program was $ 10 cheaper than the big electronic store they share the parking lot with.

They have the worst customer service around! Especially the manager! When I asked a question the employees act like they don’t care and sigh because I have a question. Avoid this store!!! Save your aspirin for better things. This store does not value you as a customer so they don’t need your money. Go to another Office Depot location. Best one that gave me a great experience was San Ramon!

I took my laptop to get serviced because it was not working. The tech had me purchase the operating disks and he even did all the work for me at his desk to place the order.
Two days later they arrived and I took them with my laptop back hoping that was all it was. The disks were under $ 20 and the fee to diagnose was $ 107. I was expecting it would be more costly but they let me know my laptop was ready for pick-​up and there would be no additional fees. My only complaint was that they were supposed to call me Sat/​Sun and I had to call them to find out what was up on Monday afternoon (granted it is back to school time so they maybe were just crazy/​busy). Aside from that, all the techs I dealt with were very helpful, pleasant, and thorough with explaining what could be wrong and what the next step would be. I was pleasantly surprised with them since I was expecting I would have to buy a new laptop.

Wife put a chair on hold and when I came in next day to pick it up they couldn’t have been less helpful. Nobody knew anything about the hold and I had to lead the guy helping me to think about asking store manager or seeing if the item was in stock.

This is the second time I have come to the store to purchase an item that is listed as «in stock» on their website and not available when I get there. I’m not sure why they don’t carry alot of the typical office type items in stock but be sure to actually call the place before you spend the gas to drive there.

Purchased two ASUS Laptops from Dang at Office Depot. Dang is incredibly knowledgeable and customer service oriented. He made it easy on making the right laptop choice. He is awesome and because of his excellent service, I will continue to shop at Office Depot.

Apparently former car dealers work at this store:
I purchased an HP 6500a printer from this store. As I took it to the counter, the young woman employee asked me if I needed printer cartridges or cable to which I said no. She then said «you’re going to need cartridges.» I put the printer on the floor thinking right away that the thing didn’t come with cartridges (even though it says it does) and I was going to put it back and she sensed this right away. I asked her «are you telling me this doesn’t come with printer cartridges?»
She says «it does but they’re not full ones.»
I ask her what does that mean and she says «it’s not the same ones you would buy, they have less ink in them.»
Now I’ve bought many printers in my life, including numerous HPs. I have been buying printers long before this woman ever knew what a computer was and I’ve never heard this before. I wondered if this was a new thing they were doing since I know the companies make their money on the cartridges.
I’m debating putting it back and another employee, a man, hears and seeing she needs help, adds «yes, it’s a ‘starter cartridge,’ not a real cartridge. All new printers have this. They’ve always done this.»
Now I know that’s a lie. She agrees with him and I debate in my head if I should even waste time purchasing this because these two people are out-​and-​out lying to me, trying to get me to buy new cartridges, clearly assuming I’m an idiot. I’ve never had employees at Office Depot, Best Buy, Staples or any other store ever try to pull a scam on me. This is a first.
I buy the thing, get to work, look it up online. The cartridges in box are the EXACT SAME ONES I WOULD BUY IN THE STORE. They are not «starter cartridges» in any sense of the word. They have the exact same capacity as brand new cartridges have. Just as they always have. At no point with any printer have I ever purchased did it have «starter cartridges» and these employees were making that up as they went along (or use the scam on other customers).
When I got home and opened the box, I compared them to ones online just to make sure.
These employees assumed I was some moron who’s never bought a printer before and lied to me like a car dealer, trying to get me to buy cartridges when I did not need them. I’m sure they’ve pulled this scam on many customers. I’m assuming Office Depot encourages this behavoir — however I am doing everything to get the word out and cost this company as much business as I can. I can’t remember more shady tactics at a computer store in my life.
Also note, this store does now allow you to get a refund for stuff that doesn’t work or whatever — in other words, if it turns out it doesn’t work with your computer, all you can do is exchange it for the same thing AND they charge a 15% «restocking fee» which is another huge scam.
AVOID this place.
Update: I got a note from both the manager of the store and the complaints department so far and both played the «they didn’t know what they were doing» card. They knew exactly what they were doing. It wasn’t one person, it was two and they played off each other, something I’m sure they’ve done numerous times with less tech savvy customers getting them to buy stuff they didn’t need. And both of these employees were over in the cartridge section before I bought the printer explaining ink cartridges to customers. They knew exactly what they were doing. Office Depot could have said «we are sorry, we have spoke to them and this won’t happen again’ but instead tried to play the «what? We’re innocent. They didn’t know better» card. AVOID

Childbirth was easier than exchanging my laptop during their 14 day tight return/​exchange policy.
When the manager noticed I purchased it in Antioch/​Brentwood store he asked me if the Antioch/​Brentwood store told me to return it there. I told him I lived in Martinez and just happened to be lunching in the same strip mall as the Antioch/​Brentwood store the day I purchased it.
The Manager did exchange the laptop, asked me several times if I wanted to purchase the anti-​virus this or that or the extended warranty for $ 199 on a $ 349 laptop, the pressure was on!
After he exchange the laptop he told me if I could bring the new one back, if there was an issue with the new laptop, I had to deal directly with Toshiba.

This is the first of three reviews on the office supply stores: Office Depot, OfficeMax, and Staples. Sort of like the Car and Driver comparison reviews on the Shelby, the Corvette, and the Camaro. Office Depot takes the Camaro spot. It does the job, but it suffers from its unrefined roots.
This isn’t a knock of this particular store. Every Office Depot I’ve been to has a unkempt look about it. I can remember when Office Depot was pretty much a warehouse store without the warehouse prices (Costco).
The shirts fit a little baggy on the employees, the managers seem to have a distinct hierarchal relationship with the workers on the floor, every electronic purchase is accompanied by a hard sell of the protection plan, and they will give you a hard time when you try to get them to honor their competitor price-​match policy.
They carry basically the same stuff as the other stores, so it’s a convenient spot to hit when the other stores run out of stuff. I pretty much keep it to in-​and-​out visits. It’s all a little drab inside.
Again, not the fault of the employees. It might be the ghost of the catalogue business, but corporate hasn’t quite embraced the retail stores as a shopping experience for regular shoppers. Perhaps businesses have a better experience with the stores than home consumers do.

Pros: Newer store. Very clean inside. Well organized. Customer service people are pretty friendly and professional. Answered my questions.
Cons: Manager kind of scoffed at me after I was unable to return or exchange a defective item to there store due to them not having a unit for exchange. On another note she also told me I could not return an online item to the store for a refund. Which by this point I would of liked to done, since I was not so thrilled with this product since it had some problems that I discovered after delivery to me. I feel this return policy was an inconvenience to me since (1), I needed to find a store that does carry this model so I can make an exchange or (2), I need to call Office Depot Corporate and try and get a return label for my defective item. So I chose (one).
Summary: Anyhow nice looking store, nice location, pretty good customer service, and a manager who does not know when they are making some one feel bad as there potential customer is walking out the door. Oh well, maybe she will get some training to be more people oriented. Maybe she did not mean it, who knows? Overall, 2 and three quarter stars rounded to 3.