Relax The Back

I have a tip for my fellow short people: try turning the headrest of your car seat around. So much more comfortable for me! Thanks to the nice salesperson who suggested it. Completely free to me.

I was looking for a high-​end reading chair to reduce my back pain. My friend had purchased a tempurpedic mattress and an office chair from here and said it was a good experience.
James was informative, friendly, and patient as I tried all of the chairs. I wound up with possibly the best reading chair I have ever sat in and James’ input was very useful in making that decision. The owner even gave me a call to follow up on details and make sure they had the order right. Delivery was prompt and the chair was setup for me in my home. It’s perhaps the best customer service experience I’ve had in a decade.
I’m glad my friend told me about them. I’ll be back for a standing desk.

Upon walking into the store, I was greeted by James, who was by far the best help I could have imagined. The reason for my visit was severe upper back and neck pain. I had been sleeping on a traditional pillow which had eventually messed up my neck due to me being a side-​sleeper who likes to put my hand under the pillow. Doing that has increased upward motion on my neck which leaves me in great pain when I wake up. I highly recommend James to help anyone out who is in need of a suitable pillow or bed, which he will size for your specific body and anatomy. He knew so much about different products that he offered and could tell that what he was telling me was genuine and correct. I’ve been to other places in the past and of course all they cared about was the up-​sale and the tag along of a mattress or anything else. The best thing about him was he made my experience totally personable and when I explained what I need he jumped right to the perfect product that he carried. I mentioned that I didn’t need a mattress at the moment and he left it at that. He didn’t try to hassle me or try to convince me that I needed a mattress, where other place have done in the past. This was truly a great experience and again totally recommend James to help you out.

review for James: My company purchased a pricey office chair for me after some extensive neck and shoulder issues (almost 2 years ago). One of the wheels recently broke off so I called to ask about a warranty. I spoke with James — excellent customer service. We arranged a time that he would pop over to fix the wheel (I work right across the street from the shop, so it was perfect). Our agreed upon time slot didnt work out, but I learned from coworkers that he popped over and fixed it while i was at lunch. I called the shop to thank him and learned that it was his DAY OFF! I couldn’t BELIEVE that he took the time, on his day off, to swing by and do that (I’m sad to say that I would not have done that haha).
Anyways, always appreciative of good service and believe it warrants acknowledgement!

About 15 seconds at most after walking in I was greeted and helped. Wow! Of course this place is pretty expensive so they should keep up the customer service.
I was looking for a better pillow to help with my sleeping and also ended up with a back support device for my car. For both I ended up trying a few items and bribing them back until I got something that worked. Each time someone helped me evaluate their options.
For the pillow they brought out sample pillows and I laid on the bed. After picking the one that worked the best they gave me a loaner to take home. If you don’t bring the loaner back you pay for it, which is fair enough. I went through three pillows before deciding on my pillow.
For the back support they have a mocked up car seat which was nice, but ultimately unhelpful. Your own car seat, and more importantly where your head is in the car & your view are very important and you can’t test it inside. I ended up trying two car seat supports. The first had a back and seat which raised me up too much and felt unsafe. The second was a back support only which has worked pretty well. As an aside, someone told me much much later you can do a ghetto back support by wrapping up a towel and placing it over the back of your seat.
Overall, these types of things are expensive. I’d much rather try something out at no risk and be able to return it than buy something on-​line.

No pressure sales service from representative, John, at this location. Reasonable sale prices at a retail store after doing some research online. As for massage chairs, they have 4 – 5 models to select from. Be warned, they are pricey if you’re not at the high income bracket or retired. Shoot, I’ve bought cars for those prices. =) We went in just to check out a good massage chair and see how it feels, and wow do they feel great!

My relationship with this Relax the Back store goes back more than a decade. I have just returned from purchasing my latest ‘Perfect Chair’ by Human Touch. This is my third ‘Perfect Chair’ and as someone with chronic back pain, I could spend time singing the praises of the chair and its effectiveness, but this review is about Relax the Back.
The previous manager, Jerry, was the consummate businessman as he always was pleasant and helpful to deal with, and in particular when things go bad. Early versions of the ‘Perfect Chair’ were somewhat less than that somewhat gaudy name implied. There were design flaws (that have since been corrected) that caused me to seek repairs. Jerry’s response was extraordinary as he provided a loaner and saw to it that the chair was made right. As I had come to depend heavily on the chair for relief from my back pain, Jerry’s immediate and complete attention to the problem saved the day.
I have purchased the odd task chair and other accessories over the years and the quality was always high and the cost reasonable.
My salesman today was relatively new, and, to his credit, he did not try to snow me. I was one of those somewhat unique customers that knew far more about this product than practically anyone, so he spent his time expounding on the ‘new’ features of this upgraded version. In particular, the addition of a ‘memory foam’ option hit upon one of the very rare shortcomings (somewhat lean padding) of the earlier models. This chair may now very well be ‘perfect’.
I met the new owner today (his name escapes me) and he tells me Jerry still has a shift or two on the weekends. This new fellow seems cut from the same cloth, that is, customer oriented, friendly, knowledgeable; service and products that are the best available for those of us that suffer from painful backs. I was skeptical about these chairs going in some 10+ years ago, but found, more than a decade later, I literally cannot live (comfortably) without them.

As my back store in Berkeley closed, I called Relax The Back for service. James was so gracious and helpful. When I lost the plug for my exercise ball and called inquiring, he offered to mail one to me at no charge… so I would not have to drive to Walnut Creek to pick one up.
Thank you James for your great customer service.

Part of the real measure of a business is how they handle post-​purchase service. We bought two great Relax the Back chairs a couple of years ago, and Rob has made two trips to our home to make minor adjustments and repairs. Today it was just a bolt that worked its way loose, and last year, I called because my back needed a bit more padding added in one area of the chair. Rob made the appointment immediately and was out to service the chairs within a few days. These chairs are expensive, but worth the money in the long run, especially given the high degree of ongoing service that comes with them.

I do not recommend this store because they processed my credit card payment within one day, and after four days of returning my product I still have not received my credit card refund.

A terrific place to shop for those of us with back or neck problems! I’ve bought many many things here. The staff is knowledgeable and the store has a terrific selection. I particularly like the pillows and bed wedges.
It’s a bit of a drive from my house to the store, but well worth it. They are the go-​to place if you are dealing with an injury or medical issue and need some extra help to live comfortably. I have a friend who was distraught because the driver’s seat on her new car was hurting her back and neck. I recommended that she go to Relax the Back. The salesman went out and evaluated her car seat and found pillows that now make her new car very comfortable. She’s thrilled!
I’m grateful that they are around since many back stores have closed.

Purchased office furniture and a home chair from this franchised location in Walnut Creek. Everything went perfectly, quick delivery and set up. I’ve bought other small odds and ends since and experienced the same great service. The owner and the store staff are energetic and ready for your business. If you only have one back and no spares around the house, spend the money to take care of it here. A microdisctomy runs $ 60k at John Muir.

While what they supply is pricey, the knowledgeable staff and customer service make the product worth it. They understand their products and back health very well. They are extremely helpful. If you have issues with your back, they have the equipment and ideas to help you deal with your back issues and improve your quality of life.

Without my zero gravity lift chair my life would be very different, it gives me mobility and rest to get thru the day. My sister and i each own a chair and tempurpedic bed purchased at this store. The staff is great, the service is superb and the maintenance support is the best you will find in the east bay

I have a very bad back and have made 2 purchases from this store that have made my life a lot easier. A Human Touch zero gravity recliner, and a Tempurpedic adjustable bed. While they are pricey, they are very much worth the cost. ALSO, to put my impression of this store over the top, my recliner was having problems (almost 3 years later!) and they were so helpful helping me get parts and get service. AMAZING service, and AMAZING for the back!

I was looking for a new pillow because my neck always hurt in the mornings. I went to a few other stores before going to «Relax the Back» store, but none of them had such a great service.
I arrived at «Relax the Back» store after the store closed, but they still let me in and took their time to show me different pillows. I tried them and could borrow two to test them at home for a few days.
The pillow I decided to buy was cheaper than in discount chain stores I looked before. I also got a free pillow case on top of that.
A week later I got a postcard from the store thanking me for shopping at their store. This is the best customer service I’ve ever experienced! I can highly recommend the «Relax the Back» store. You definitely get a lot for your money and you still save!

Had a great experience here. My salesperson was very focused on showing me all their different «toys» and trying to help me find a solution to my problem instead of pressuring me into buying anything. Instead of trying to convince me of the merits of an expensive chair she suggested that I just try sitting on a ball which has worked wonderfully so far. Would recommend them to anyone without hesitation.

the first time i went in looking for a specific product they told me they had just sold the floor model. o, ok, when will you get another shipment? 2 – 4 weeks, they are redesigning the product. ok, went back in a month or so… they told me they just sold the floor model.