Panda Express

We stopped at the Salmon Creek Panda Express before beginning our trip to Seattle. We arrived just after noon and they were out of several dishes. We ordered mostly from the few available and chose to wait for one. The beef broccoli was completely cold. The orange chicken was barely lukewarm and not crisp whatsoever. My fried rice was cold as well as my wife’s «steamed» brown rice. All rice was undercooked and crunchy. I returned the cold beef broccoli and requested a different entrée. 10 minutes later the «person in charge» Chris came to our table to see what the problem was. We made him aware of the fact the entrees were cold and how unprepared they were. He informed us he was an hour late to work today. (WOW)!! He also said it isn’t their policy to replace entrees but he would make a major exception in our case. I told him to keep the entrée and walked out.

I generally like Panda Express. Was here at the Salmon Creek location a few weeks ago, and I had a less than acceptable experience. Always willing to give a 2^nd chance so I tried again today and the results were the same. Out of almost everything. Chose food I didn’t really want because i didn’t want to wait. After paying I found they were also out of tea which is all I drink because it is the only offering without sugar. Told they will get somebody on it soon to brew more, No telling how long it will take to get somebody on it, then 10 to 15 minute wait for it to brew. No thanks, the food I didn’t really want will be ice cold by then. Asked for a refund for the drink and you would have thought I asked somebody to perform a miracle. Reluctantly handed back my $ 2 and change, that transaction took 5+ minutes. Customer service at this location is substandard.

The staff is awesome and friendly, Panda Express is always badass every time you come there. Especially this one!!!
It only gets better and better every time you go there.

Went in last night and it was crazy busy! There was a line out the door! I was impressed with how efficient and friendly the staff was for how swamped it was — the (i’m assuming) manager on duty, Leslie, went the extra mile to apologize for wait times and make sure everyone got the right order and was satisfied. I’ve honestly never seen that in a chain restaurant before so I had to come on here and give it 5 stars! Keep being awesome :)

Employees were very friendly, but there were 4 people working during lunchtime and the line was still to the door. No one was working quickly even though there were some customers on their lunch break. The wait was long. The Chow Mein was very cold.

Love Panda Express but this one is always under staffed. Even when their is no line, you wait a while. And I do not make a suggestion often but when I do, telling me too bad is really not what should be happening

I greatly enjoy Panda Express’ food, but after recently using their Online Ordering process, I am hugely disappointed.
I placed my order online — which requires you to pay BEFORE you go to the store — and scheduled my order for 5pm. I arrived at the store at 5pm only to be rudely told by an employee that they had no order on record because their «system is down.»
In an era where stores like Target and Home Depot are being hacked and credit card data is lost, to be told that my order was lost AFTER I HAD ALREADY PAID FOR IT and to be done so rudely was completely unacceptable.
Soledad, another employee, was extremely polite and apologized for the mistake. They were able to locate the order, however I had to wait to have the order prepared.
Panda Express advertises using online ordering so you can avoid the wait, however I had to wait as the staff served a customer who arrived before me.
To pay in advance and then to have to wait to be served is downright unacceptable. I will likely visit this store again, but I’m giving a one-​star review due to the quality of the customer service I received today and due to the complete and utter failure of an online system intended to improve efficiency which made me feel uncomfortable and as if I was the one at fault even though I had already paid.

I’m disappointed they don’t use real panda bear meat. Other than that it’s pretty good.

I’ve been to a lot of different Panda Express is and they seem to be hit and miss. But this is definitely one of the more well kept and managed restaurants. The food when I went there the other day was very flavorful fresh employees were nice. Hands down to Josh I believe it was for being a quick server with great customer service. :-)

They open at 10, but don’t expect them to have any meat ready at 10. I’ve been waiting here since 10AM, going on 1030 now and still no food.
2 stars cause the staff is normally pretty cool at this location. But come on guys, don’t open if you aren’t ready to serve customers!

I like Panda Express. I always get half mixed veggies and the other half chow mein or rice as my sides. At first I didn’t realize they even offered veggies as a side because the tray is usually empty, but they always make it fresh when I ask for it. The food is so much better with veggies :)
I really like their honey walnut shrimp and teriyaki chicken entrees. When I get two dishes I always have leftovers for the next day.
This location is often not very busy and there are plenty of open tables. The staff is always friendly to me.
Pro tip: If you get teriyaki chicken you get the accompanying sauce which you can dip your mixed veggies in :)

The food was fresh, hot and the place was clean. The employees were nice and the atmosphere pleasant. We had no issues with our order so I have no reason to give less than 5 Stars. I word definitely visit again.

Not my first review of a Panda Express and it’s not that I visit them all that often, however for those who are searching for a quick Chinese fast food fix, this location has several things going for it.
One of the things this Panda Express has going for it is the location. One of the things this Panda Express has against it is also the location.
If you’re headed either direction on I-​5 or I –205 and for some unknown have the hunkering for Panda Express, then this is a perfect spot for you to get off and on the Interstate. Simply look for the Burgerville parking lot and get to it. The tricky part is you need to pay attention when leaving the lot, so pay attention to the street signs to get you back on the interstate quickly.
Another advantage to this Panda Express is a large volume of people through the door, so the food on the steamer table is hot and fresh (for fast food). As it shares a parking lot with Burgerville, if someone in your party is desires something different then you are good to go with one stop. A Jamba Juice, Peet’s Coffee and a chain taco place, whose name I can’t remember at the moment, are also located here.

While I’m not a fan of this chain to start with, I gave them one more try the other night.
The place was lit up like a Vegas casino, yet no one seemed to be at the drive up taking orders or for anything else.
Oh well, their loss. Won’t be back to this or any other Panda Express — EVER.
I’d rate them a ZERO star, but there isn’t an option for that.