Pier 1 Imports Inc No 1356

This is the best Pier 1 ever! I have been a really happy customer for years, but each time I shop, the store is fresh and enticingly different! The help and professionalism that is offered by the friendliest staff, especially including Joel and Trisha, made short work of my Christmas shopping! I found amazing bargains for myself, redecorated my new bathrooms, and got the cutest gifts for my friends, sister, nieces, son and «daughter»!
With the super help from Joel at loading my car, and the expert packing of my fragile glassware by Trisha and Joel, my purchases were handled so smoothly! I was so thrilled at how easy the whole holiday shopping experience was. I have known the manager, Dionne, for years, and she works tirelessly to make sure the customers are happy. Any complaints I read in other reviews puzzle me, because she has always resolved any issues to my complete satisfaction. I truly think customer service is important to everyone at the store. The other staff members, whose names I unfortunately didn’t get, were super helpful as well! They want their clients to leave feeling happy!
Honestly, the store is a treat for every sense and the displays are expertly created to give you all sorts of clever ideas! My favorite fragrance, Ocean, which is so delightfully clean, makes me feel like I’m at the shore. It comes in beautiful candles, sachets, potpourri, and more (my scent dispenser with bamboo reeds lasted two whole years)! Treat your senses and spirit and have a great shopping experience at Pier 1!

My average rating for this place would be 2 because I love their store and displays and some employees are kind= 5 stars
But I’ve gone there a few times and been treated like total cr*p. Some of the catty women will look you up and down then dart off instead of saying hello or asking if you need anything. I recently grabbed some starbucks and headed on over with holiday shopping on the brain (gifts for others gifts for me, you know how it goes haha) and I could actually hear a couple women saying I just came in there to suck down my starbucks. what??? I turn around and behind me are two store employees who quickly turned away when I looked back at them. As I browsed around I saw the same women in a cliché with a few other female employees just giggling and gossiping about everyone. It’s not lunch hour ladies and if it is, take it out back. Customers are walking all around and no one is acknowledging them. I ended up buying one small thing for an elephant gift exchange and decided to buy the rest online to get out of the negative atmosphere. Clearly Pier 1 does not have enough room in the budget to hire employees that consider professionalism, and human decency part of their job requirements. It’s just not acceptable!

They are really polite here. I found something online and the worker walked around and around with me trying to find it. They didn’t seem frustrated with me. It wasn’t in the store but they ordered it for me so that was cool.

I usually love this location. Came here today I purchase a $ 80 item but forgot my $ 10 off coupon. The manager wasn’t willing to help me out. Sad that she will let $ walk out of her store. I’m taking my business somewhere else and will probably shop home goods before returning to give pier one my money. It’s called customer service Thousand Oaks pier one. You should learn what it is

The employees at the Thousand Oaks Pier One is awesome! I came into the store looking for a prop for a play I’m doing and all of the employees went out of their way to help me find the perfect prop.
They listened to my needs and helped me out greatly. I will definitely be coming back to the store for my future purchases!

Actually my wife and I are card holders at Pier 1 and purchased quite a bit from them, so suffice to say we do enjoy their products.
Just recently we had purchased some outdoor furniture from them and went back a second time to purchase another piece matching the original purchase with poor customer service from, who seemed to be, a supervisory individual. Due to the circumstances, nothing was said at the time but upset both my wife and I. I did complain on-​line with their customer service department with the hope it will be addressed. Personally, with all the available store opportunity out there, we could take our business else where in my opinion.
Two and half stars is all I give because of their product only!

This is a decent sized Pier 1 Import store just crammed with neat stuff for your home. It’s a little on the pricey side, but the staff is friendly, the store and merchandise are clean, and they have a huge selection of stuff. I usually come here to find awesome Christmas tree ornaments or to buy gifts for people I don’t know what to buy for.

This is a late review but it has been bothering me for some time… CLEARLY!
My daughter bought me some lovely napkin holders for Christmas. There were two beautiful red flower holders (that she new I would love) and 10 gold napkin holders. Unfortunately, they only had two of the red ones at her store in San Diego (oh did I mention she loves Pier 1) so hence came the gold holders that matched the two red ones. She assured me I could exchange the gold ones for the red ones at another store.
I went to Pier 1 in Thousand Oaks with all 12 napkin holders in hand with price tags clearly attached just a few days after Christmas (yep, guess what I didn’t have a receipt!).
Upon arriving at the Thousand Oaks location and checking the stock, to my delight, behold there were the beautiful red napkin holders I loved!
I spoke with an employee explaining my situation and she assured me I could exchange my gold napkin holders for the red ones I liked so much. The red flower napkin holders were a $ 1.00 more than the gold ones but I was more than happy to pay the difference.
I handpicked the 10 red napkin holders and brought them up to the register. The employee went through every attached sku and processed the entire transaction.
But wait… there is a discrepancy in the final total (it’s much more than it should be).
It turns out because I don’t have a receipt… Pier 1 does an automatic price reduction!
The gold napkin holders (that are clearly not on sale in their store the day I am shopping) are now $ 2.95 instead of the clearly marked $ 3.95 price tag. The full price of the red napkin holders at $ 4.95 (X10). Yep, do the math… this is clearly unacceptable to me!
I know my daughter paid full price days before Christmas for my gift (that’s why she left the price tags on) and Pier 1 clearly wants to take advantage of the fact that I don’t have a receipt from a Christmas gift.
What did I do for something I clearly wanted? The right thing, I took all the gold ones back and did not purchase the red ones!!! I have never returned to the store since. My daughter works hard for her money and I wasn’t going to accept that I shouldn’t get the full price credit that she clearly paid.

COLOR. I felt beat up by color when I walked through the door. It was sensory overload and I almost had to run away to a corner to avoid drowning in the existential barrage on my senses.
It is amazing how much crap they cram into this store. Every square millimeter is effectively used to sell you things and everywhere you look there are things you can buy.

I needed a handful of screw-​in chair sliders for Pier 1 chairs purchased about seven years ago, I’ve tried in the past to find these at hardware stores and tried this store a few years ago to no avail. Finally about a month ago I tried this store once again and Jill one of the sales associates took time to research and locate the exact part that I needed. She provided me with a few sets to replace my (chairs are in beautiful shape) broken cracked sliders.
This is a great example of service after the sale and I will return for future purchases.
Thank you Jill for helping me out!

So many gorgeous items, plan on purchasing a few larger dollar amount its when I return, such as furniture. Pier one always has great stuff!

Of all the Pier 1 Import stores that I’ve been to, this one seems to have more to look at (and purchase). I love their assortment of kitchen items, decorative pillows and everything else fun for the home. They have all kinds of things for outdoors, too… everything has lots of color. They have really great candle scents. I love their window displays… they always make everything look so pretty and inviting. They may not have anything to do with my color scheme or type of décor, but I always find myself wanting it. The staff here is extremely friendly, moreso than other locations. One time, I had to return something (a gift), but its credit value was like $ 1.69. (He told me to just keep it at that point.) The original price was something like $ 9.99. The cashier felt so bad for me that he gave me a store credit of $ 10.00 for something else I wanted. I thought that was so nice that I gave him the unwanted item. He said he liked it, so I figured, his gesture was so nice, I would return the favor. He was happy, and so was I. Even if he hadn’t done that, I still like this place a whole lot.