Nordstrom Rack

I stopped in here to look for a ladies suit-​jacket for a meeting tomorrow and though their selection was small I found something that fit me and looked good. I tried on some other cloths as well and found the different brands ran their sizes quite differently so even if you think you know your size in a t-​shirt or tank top for example, try it on before you buy it.
Anyway, the staff was all very friendly and polite and I REALLY appreciated how the man at the register called me «Miss» even though I’m over 35. Made me really happy to shop here. The store is good sized, well lit and very attractively laid out. Prices are fair considering you are buying from Nordstrom. Location is fine now that the initial rush of the grand opening is over (I tried to come here on Day 1 but the parking lot was a zoo and I left without even finding a spot). I’ll shop here again for sure!

Horrible customer service! I had ordered boots from the rack online. When they came, they didn’t fit me right. I went in last night at 5:30 to return them in the store. I had paid for the boots partially with a giftcard and the rest on my Nordstrom credit card. I guess the girl at the register was new. She kept going back and forth looking at my credit card several times. I explained to her how I had paid with a giftcard and my Nordstrom credit card. She said its fine it is all going back on your Nordstrom credit card. Then on my way out I see a bag I like so I go back and pay for the bag on my Nordstrom card. As my husband and I are on our way to a friends, I check my emails and the receipts are emailed to me saying that the refund was given to me on my giftcard! So I freak out because I didn’t not get a giftcard from the girl. I had to be on the phone for like 45 mins with my credit card customer service that said no refunds are pending however my purchase for $ 161 was showing as pending which was made 10 mins after the return. Then I am directed to call the actual rack store. On the phone another 15 mins and the manager in charge tells me they made a mistake and should have issued me a giftcard for part of the refund and that I need to go back to the store. Today I go in another hour of my life wasted, get my refund then returned and repurchased the handbag so I can use my credit. I asked the store manager Claudia if due to the huge inconvenience they caused me for not doing their job right at the store, she could offer me a little discount on the bag. She said NO we are already a discount store so we cannot offer any additional discounts. I said so their is nothing you can do for me to remedy all this hassle and she said I will talk to the cashier so that it doesn’t happen again. Well guess what, I’m never going to shop online Nordstrom rack again and will avoid this rack location so that does not help me. I cannot believe that a Nordstrom company store would put someone through all this…

Great store we needed one so bad it’s great employees are nice the selection of metchindise is fantastic I go for the shoes they are half price always the store is clean and nice so I reccomend shopping here

The Thousand Oaks location is new. I believe it opened last month. Went in to check it out a couple of weeks ago and walked out with a new suit and shirt. Saw a few more suits, shirts and shoes that are on my list! Very clean and organized store. Nice sales staff. I had a younger girl helping me. I did my usual joking and teasing. She laughed along and took it well. If she didn’t I’d be giving one star. I take my joking and teasing very personal :)

I am so glad that we finally have one of these in our town. It’s my absolute favorite place to shop for fashionable clothes at marked down prices. If you get really lucky you can score designer duds at discount prices!