Payless Plumbing and Heating

While I did not contract with this company because we weren’t in their servicing area, they did reply promptly to my request for a quote and even provided a possible reason for why my A/​C wasn’t working. I appreciated both the quick response and the information.

Very professional resource, he took the time to explain to me why he cannot do the job and I should be going to a Sprinkler system professional for help.

Zivko is awesome! Responded in minutes to messaged request! Came the same day, fixed problem and there you have it! Best plumbing experience!

I called for some help with a busted toilet and a leaking sink. Both were repaired quickly and the prices were very fair.
I would/​will use this company again.

Zivko was prompt, friendly, and reasonably priced. The work was done well and he didn’t mind when I was watching him do the repair and asking questions. He was very kind as well. I would definitely use him again in the future and recommend him to others.

I now know who I will call when I need a plumber! Zivko is terrific. He came out quickly, and on-​time, when I needed my kitchen faucet either repaired or replaced (fortunately I went out before he came and bought a new one in case it was unrepairable – it was unrepairable). He knows his stuff, he’s very personable. Explained everything he was doing. Showed me why the lines provided with the faucet would be too tight without short extension lines. Took care of that. When I asked him if he could take a look at another problem I had with a pipe that had a pinhole leak, he fixed that as well. His price was very reasonable compared to what I was quoted by others. By all means use Zivko – his Payless Plumbing is top flight!
A heads up based on my experience. I sent Payless a message via Unilocal.I assumed because Unilocal asked for my email address that I would receive my response through my email. When I didn’t get an email I thought he had ignored my message. But he had sent a response to me. It comes to you when you log into Unilocal.So if you message someone via Unilocal,look for the response on Unilocal.I only found his response when I came here to leave this review. The fact that Zivko took the initiative to call me when I didn’t respond to his answer to my Unilocal message is a good indication of how customer focused he is.
I highly recommend Payless Plumbing and Heating.

Zivko was great! He worked with our limited schedule and got the job done quickly and efficiently. He was very informative and let us know if our sink gave us additional problems that he would come back and fix it for no additional cost.

woke up with no heat on a cold Sat morning. Went to Unilocal and called a few HVAC guys with top reviews. Payless plumbing and heating came first and fixed the problem within an hour. Zivko is honest & efficient. And his service charge is reasonable. He is also fun to talk to. Would highly recommend his service

We called Zivko twice. He replaced our kitchen faucet and then we had a leaky pipe in the basement-​both jobs were very well done. He went above and beyond, explained what needed to be done and answered all follow up questions I had. He was punctual, professional, efficient and pleasure to work with.
I hope we will not need a plumber any time soon but if we do we will not think twice about who to call.
Thanks again, Zivko for all your hard work!

Loved working with Zivko! He was fast, knowledgable, and efficient. Correctly diagnosed the problem and worked quickly to fix it. A job that he thought might take 2 – 3 hours to fix he was able to complete in 1.5 hours. Highly recommend.

We had an AC problem over the weekend and needed help fast due to hosting guests, including my wife’s elderly grandmother. I contacted 3 places on Unilocal that received high marks and Payless is the only one who responded the same day. Made it hard to compare pricing, but it was an emergency.
Zivko communicated by text to discuss the problem and he arrived on Sunday morning around 9am. He quickly diagnosed the problem and more. He found other issues with the setup of our AC system that needed to be resolved and though he lacked the proper part Sunday morning he returned that afternoon and installed the broken part.
Bottom line is that I was very impressed with the speed, quality and overall skill demonstrated by Zivko. We are so glad to have found a good, local, quality HVAC service!

My main water supply gate valve into the house started dripping after WSSC installed a new water meter. This was the first valve from the street into the house so will need to have WSSC shut off the line to the house if Zivko cannot stop the drip.
With a small turn of his pliers, he got the leak to stop, and showed me how to tweak the valve again if necessary. Its a thirty year old valve, so it will need replacing in the future at some point, but thanks to Payless, I can now schedule that time instead of the valve scheduling it.
Still not happy with WSSC, valve wasn’t leaking before this, called their «customer service» line, not their problem.

I really wanted to give this company my business, but this is a clear case of a owner/​operator who’s demand has overgrown capabilities. The company uses voicemail to first take down specifics of your job and very clearly says if they do not get back to me in 2 hours, they’re unable to take it.
The problem I have with this is that I as the customer have pretty much chosen to give the company my business. By leaving the message, I’m letting the guy evaluate whether the job is big enough, easy enough or fits into their schedule. If it isn’t, I don’t get the courtesy of even a call back to let me know or schedule me out a couple days.
What if I have flexibility to meet their schedule? What if this job is small but they do a good job and I want to be a customer for life? In my case, I own multiple rental properties and have a tight network of friends and family who depend on me for recommendations all the time.
The company misses out on both because they couldn’t be bothered to a) employ a scheduler/​operator or b) return calls with a text or a call. Where they might provide amazing service if they come out, the customer experience starts when the customer chooses to engage. The parallel is that you have a sick kid and you research a doctor that you like. At least they pick up the phone and tell you first availability for an appointment is 30 days out. The parent then decides whether the quality of Dr. is worth the wait or not.
Instead, I called GAC services, who is highly rated and was able to pick up the phone, get me scheduled for afternoon same day then called back when openings popped up to have me seen within 2 hours of my initial call. Their technician was promptly ON TIME and did the job for an awesome fee.

Zivko came out on Saturday, he was very helpful and the service was remarkable. Highly recommended.

We had Zivko come to our home twice to address plumbing issues in our home. On both occasions he was professional, thorough, and able to effectively fix the problems. Zivko didn’t just treat the jobs as repairs and simply left, but took the time to explain to us what the problem was, how the problem occurred, how he was going to fix it, and what to do to prevent the problem from repeating itself in the future. I was impressed by his candor and willingness to share his insight with the customer.
Zivko was able to correct plumbing issues that existed when our home was first built and the errors made by the previous homeowner. Zivko was able to replace our garbage disposal with a new one he already had on hand. He was well prepared and properly equipped. His rates were also fair.
If you have plumbing issues, I would not hesitate to recommend Payless Plumbing. I’m grateful that I contacted Payless Plumbing first before attempting any repairs myself. I would have likely made things worse without Zivko’s help!

While in escrow on our house, thieves stole a claw foot bathtub by sawing through the taps. (See below.) We’d tried to cap the lines, but failed. Zivko did an excellent job finding a solution to my unique problem that enabled us to turn the water back on in the whole house. I also paid him to rehabilitate a basement toilet that I plan to replace after the rest of the renovations are competed. This old toilet now functions well and is a great alternative to having a porto-​loo in our front yard during construction! Many thanks Zivko!
For those, like me, who’ve never heard of such a ridiculous crime, here’s the back story. This bath tub is the only thing they took, and they knew exactly what they were doing, mostly. They did shut the water off before cutting through the pipes, but did not open a tap anywhere to bleed the lines. Our main shut off is very old and slightly incomplete. As a consequence, pressure built during the four days between the theft and the discovery so water leaked from the attic to the main level causing considerable damage to the plaster walls and the hardwood floors. Oh, and they were very sloppy in how they got this tub down three flights of stairs and out the front door. Did they not realize how HEAVY cast iron is? Good grief.
It’s truly amazing what some people feel entitled to take. Worst of all, this original bathroom was in the best shape and a fairly simple restoration. My guess is that it was someone from the former occupant’s moving crew that spotted it and made a plan to steal it, but that’s pure speculation. (The owner was elderly and moving away; the odds of her taking it are nil.)
But hey, this gave me the opportunity to meet a creative plumber I’ll call in the future!

To our recently moved-​in house that is over 70 years old, Zivko from Payless Plumbing performed the work to replace the original galvanized water pipe with copper. This involved tearing out a good chunk of the front yard, and using heavy construction equipment. Zivko was very thorough in explaining the entire process, and performed the work exactly as promised.
Furthermore, he has been extremely responsive and helpful in resolving various unrelated water issues I’ve had since then. His patience in dealing with my late night texts asking questions, and his solution to one of the issues determined from camera phone pictures, is very much appreciated. He will be our go-​to guy on all things plumbing in the future.

Payless Plumbing did a wonderful job replacing my hot water heater. Zivko was honest and reliable. He spent a lot of time explaining to me the various brands of heaters and what type to purchase. He got the water heater for me and installed it the same day. He showed up at the agreed upon time and worked diligently until the job was completed. He did a great job. I would recommend him highly.

Went to my basement on Friday night to get a screwdriver and stepped into a puddle of water… not good. Saw that my ac unit was condensing and dripping water from the pan, all of which was nicely soaking into my carpet. Knowing that I didnt have time to screw around, went to Unilocal and saw the reviews for local shops, Payless plumbing and Zivko getting high marks. Though it was after hours I left a message and expected a phone call in the morning. 2 hours later I get a text from Zivko that he can be at my house at 9 am to diagnose the issue. I was totally impressed with his expediency.
9am comes and he’s at the door on the dot and quickly finds the issue. Not only does he fix it but explains to me potential risks of the original design of the system that led to the issue, then went on to fix the root cause so it would not happen again.
What was fantastic was his thinking of how the entire system operates, not just looking for a problem and fixing only that issue. Zivko thinks about the big picture and what he needs to do to fix your problem today, AND prevent it and others from happening in the future.
His rates were fantastic. No matter, throughout the whole process I got the feeling that his goal was to his best work, not to take my money. Which i would happily give to him again for any plumbing needs in the future, he is a fantastic guy to work with.
Don’t even give it a second thought, call Zivko and Payless if you need this service.

Zivko is a very honest and hard working plumber. A rarity in today’s world.
Had Zivko check out my gas water heater, snake one sink drain and replace a toilet supply valve. He was very neat and was in and out of my house in an hour.
His prices are reasonable and he’s extremely knowledgable
Highly recommended.