U-Haul

1 star because I can’t give a 0 for complete incompetence. I came in the store ¹²⁄₃₀ to get a quote on installing a hitch for my car. The price was a bit high, but I scheduled an appointment regardless for ¹²⁄₃₁ at 11:30 AM. As usual, I was on time and left my car for the installation. I walked about a half mile to get breakfast and coffee. They told me about two hours and I came back 3 hours later. Upon leaving, they told me my car was going up first since I scheduled the day before. They were just going to wire a car ahead of mine.
I get back and my car hasn’t been touched and did not receive a phone call. I can’t even explain about how idiotic they all were with excuses. They had a customer that told me to calm down bro, it was New Years. They’re just doing their job. I told my bro to not call me bro and stfu, they’re not doing their job. Their job would be to call me about 2.5 hours ago and let me know they couldn’t get to it. The guy that quoted me and was supposed to call when done said he was non stop busy since I left. The installer said have you been sitting here the whole time? I’m like no, but I walked across the street and down the road to eat. «Oh, I thought you were in here, they were supposed to tell you». Again, ding bat order taker says we were busy again non stop. I said too busy to let me know with a simple phone call? Between these incompetent idiots and my «bro» customer on the cheer leading team, it couldn’t be a more disastrous experience.
Oh and they made no attempt to reconcile the situation. The General Manager Brian was there to try and save grace and he made no attempt.
Update: GM Brian called to apologize. He gave me approximately $ 50 off on the install. In addition, said he’d give me a good deal on the trailer rental when I needed it.
I came back and had it installed. I left it all day this time. Kim was the customer rep (purposely left service out of this sentence) that was there when I arrived. Before entering the store, I took a quick look at the hitch and didn’t notice the electric. When I entered the store, I asked Kim if she could check to make sure it was installed. She left to ask the installer if it was installed. Little did she know I followed her out to the installer. Her comment to installer: douchebag is here and wants to know if the electric was installed. I slid back in the door and she never knew I heard her. I bit my tongue as I paid the bill as I was done arguing with this idiocy that Brian has to babysit. I did call her when I got home and let her know that I heard. I also let Brian know. Anyways, it’s a bunch of lazy and disrespectful a-​holes that he has to put up with full of excuses. With the douchebag comment, I really didn’t feel comfortable coming back to that store regardless of discount.
I drove a few extra miles out of my way to 40^th Street & Camelback to pick up trailer. The guy attached my trailer, gave me some tips and checked to make sure all the electric worked. I told him of my escapades and he says it wasn’t the first time people come out of their way to that location. Upon leaving, I gave him a $ 20 tip and told him to call the installer at the other store and let him know the douchebag gave him the $ 20 meant for him.
I really feel sorry for Brian. He is grossly overworked by incompetent, lazy and disrespectful workers. I’d give Brian a 5, but his store gets a 0, so I’ll leave it at a 2. I’d recommend going the 10 miles out of your way to Arcadia location.

The most unprofessional and unorganized place I’ve been too, moving or not moving. Lost my reservation, terrible customer service, said it was my fault and that I was incorrect. I won’t be back to this place ever again, plain and simple.

do not use this location!!!
i recently rented a car trailer (not my first time using one) and the tech by the name of robert hooked up the trailer, as i was watching him hook up the trailer he had forgotten to put the pin in the trailer and after alerting him he noticed and fixed the issues
my main complaint is that i later found out he had not tightened down the top nut to secure the trailer and as i loaded the vehicle it had detached and ruined the back of my truck… to top it off when returning the trailer i went to show the manager the damage and 2 employees at this location hit the front of my truck with another trailer as i was talking to the manager and still no claim of damage was honored even with the manager witnessing this!!!
long story short u-​haul will not take responsibilities for their employees and will lie to rep west about your claim. this is a dishonest business

I just had a trailer hitch installed by Scott and I am so happy with the quality job he did. I brought in my own wiring harness from the manufacture and he took the time to install it into the bumper requiring him to drill a hole in it. The result is an install that looks better than OEM. He also switched the parts around so I got a small refund. Couldn’t be happier.

Excellent customer service. We love the speedy rental return.
Will be back to this haul.

Never, never again. We rented a truck from them for a local move, Filed the truck during the day, then it sat overnight, and we went to our new location in the morning. It had rained overnight, but since everything was in the truck it didn’t seem like a problem. When we unpacked there was an inch of water across the front bottom of the truck. We spent hours repacking everything that got wet. We told them when we returned and they really couldn’t care less. We were told to call some phone number on the bottom of the contract. Nice, but that doesn’t make up for the hours of work and time this took us. I will never ever use U-​Haul again. Complete just and terrible customer service.

Excellent place for buying boxes. They have specialty TV, wardrobe, lamp, etc boxes, and a huge selection of packing tape, blankets, peanuts and everything you might need for a move. Very well stocked. The lot was full of trucks, vans and all sizes of trailers — and while I didn’t need anything but boxes, they looked pretty prepared to sell me on a truck (which they tried to sell me on despite me telling them I was mid move with people packing a pod for me as I checked out). If I hadn’t called ahead and spoken to an absolute boob before I got there, I’d probably give them a 4-​star rating (minus one star because for chrissakes, their boxes are overpriced). They either have the thickest guy on the planet fielding calls or he was just refusing to listen to me. I asked three times if they had specialty boxes like wardrobe, tv, etc and if they had packing supplies and the guy assured me three times that they had «some small medium and large uns» and had no idea what I was talking about when I mentioned wardrobe and tv boxes. And he had the nerve to «sweetie» me. I AM A GROWN ASS WOMAN. GROWN ASS WOMEN DON’T WANT YOU TO «SWEETIE» THEM. If you aren’t going to call my husband «sweetie» when he calls you, THEN DON’T DO IT TO ME YOU CONDESCENDING ASS.
Also — unless you’re desperate like I was at the last minute, here’s two tips that will save you hundreds of bucks on your move:
1. Go to Harbor Freight on Bell and 32 Street to buy moving blankets for half of what U-​Haul charges. They’re $ 14.99 at U-​Haul and $ 7.99 at Harbor Freight.
2. Scope out the PV Mall parking lot by the Dillard’s entrance. Near the bus stop behind the parking garage, there’s a big open trailer FULL of clean boxes that are put there by the smaller stores that don’t have access to a baler. I just moved a 2800 square foot house with nothing but boxes from there (plus two lamp boxes and a wardrobe box I bought in desperation) I can’t say for sure that PV mall condones dumpster diving, but nobody ever bothered me about it.
3. Speaking of Harbor Freight — they also have those awesome vacuum bags that you can put all your soft goods in and suck out all the air. $ 4.99 for a box of three versus $ 19.99 and $ 29.99 for the same bags at Bed Bath and Beyond, Target and U-​Haul. (Even with coupons at BBB, they’re cheaper at Target if HF is sold out.)
And you’re welcome for that free box tip…

Two years ago, got a hitch installed for a move to Connecticut. Got moved back to AZ and needed their services again. My electrical box went bad, but because I I got the $ 10 warranty in 2012, they fixed it for free. The place is run by a bunch of normal, hard working folks. I’ll send business their way any time I get the chance. Good people.

Staff was very helpful. This is the fourth time we’ve used them over the years and they have always been knowledgeable and willing to do whatever it took to satisfy the customer.