Caliber Collision

BY FAR WORST EXPERIENCE I’VE EVER HAD. Only gave one star because 0 wasn’t an option.
I was in a car accident on February 12^th. I immediately called Allstate and my agent recommended taking my car to Caliber Collision. He said that sales reps come into his office and mention that they will cover a rental car for the duration of the fix. Later, Caliber called me saying they would only cover 3 days of rental (a whooping $ 75). In a bind, I agreed and was quoted 3 weeks for my car to be fixed. At 3 weeks Bernie called me and pushed it to 4. Then another call pushing it to 4.5 weeks. At this point I’m getting excuse after excuse as to why my car is not done yet and a long list of work to be done. I then involve my insurance as they are equally unsatisfied with the time. Flash-​forward and it is now taking 6 weeks to finish my car (March 25^th) and guess what? It’s STILL NOT DONE. Here we are into 7 weeks. I was quoted Wednesday. On Wednesday they call and say Thursday. On Thursday they call and say Friday. On Friday they call and say 5pm Friday (note: the close of business is 530pm). Finally Gill calls and says he got approval for a few extra days of rental car coverage. 10 days. A total of $ 250 off. WOW.
The worst part of this entire situation was the very obvious lack of customer care or concern. Besides for an early-​on phone call Bernie the only time I ever talked to Caliber is when I called Allstate and they called the shop insisting they give me an update. I did not receive regular updates, I was not told of the delays in a timely matter. In fact, I even returned my rental car TWICE as the shop told me they would have my car done on a certain day. The third time I decided to keep it, and that was a good move on my part because they pushed the date back AGAIN.
To recap:
— I was quoted 3 weeks to have to have the car fixed and ultimately it took 7 weeks. Over TWICE the TIME quoted.
— My only compensation for the extra rental car expense I’ve had is $ 250 of a $ 1,225 bill.
— Here we are 7 weeks done and I have yet to receive an apology from anyone.
Here’s the thing: I can understand a delay in a car getting fixed. Parts require shipping and sometimes and things need to be replaced in order. If the shop would have been up front with the delays, called me with updates, and worked with me to get things done quickly maybe I wouldn’t be so furious. A little customer service goes along way. And let me tell you: Calber Collision knows NOTHING about customer service, and nothing about a timely repair.
I WILL NEVER USE OR RECOMMEND THIS SHOP AGAIN, and you shouldn’t either.

Popped in today for a quick estimate on my way to work. I did not have an appointment, but was seen within minutes. Very clean office, nice atmosphere and excellent staff. I was in and out within less than 15 minutes and could not be happier with the experience. I saw three customers come in while I was there; all three were handled as professionally as I was.
This estimate is one of two estimates required by the valet company that scratched my car, if it ends being my choice, Caliber Collision will be getting my business, it’s a no brainer!

I have nothing but GREAT things to say about Caliber, Scottsdale. Professional all the way. They did everything they said they would do, when they said they would do it. Work was great and my car was immaculate when I picked it up. I have used other body repair companies in Scottsdale but non compare with Caliber!

I had taken my Chrysler 300 to Caliber Collision. I had quite a bit of damage and so did the car I hit which belonged to my best friends. Both cars were taken to caliber on the suggestion of my insurance company. They were as courteous as they could be. They gave me an estimate of the damages which I thought was very fair for both cars. The work that was done was STELLAR. What a great job on both cars. Also, their friendliness was truly appreciated. Thank you to the whole staff. TONY F

I had severe hail damage to my Lexus es300h in August of 2013. At the time I was in Minnesota. After coming back home to Prescott, AZ, I noticed that the hood did not match the rest of the car and that there were 3 chips all the way down to the metal on the hood. Fast forward 19 months and I finally got the okay from the paint company to have it repaired. The paint company arranged for me to take my car to Caliber in Scottsdale. All I can say is, «WOW». The manager, Steve went above and beyond. Being that I lived 100 miles away, I could only pick my car up after hours. Steve agreed to meet me at the specified time. They kept in touch with me, spot painted a few teeny, tiny chips and touched a little scrape on the underside of my rear fender. I was so surprised when I picked up my car and it was spotless! Clean and looking brand new. I would HIGHLY recommend Caliber.

I was referred to Caliber Collision (Scottsdale) by a friend who had gotten work on her car there a few months back, after I was rear ended in my 3 month old new car! The damage to my car was nothing short of devastating (2014 Nissan Altima), and since I work in Scottsdale, I figured it would be easier for me with the rental situation.
When I arrived, I was greeted in a friendly-​professional manner. David was assigned to work with me and my car. He updated me accordingly, and the whole staff made everything so easy! My car was ready when promised and looked like it had never been in an accident! The color matched perfectly, and I am so, SO happy to have chosen Caliber Collision.
Thank you to everyone who made this experience so much easier than I thought it would be! I promise, you will not be disappointed! If I ever get into an accident again, I look forward to bringing it here, as I know my car and myself will be taken care of!

I took my porsche in to have a previous convertible repair fixed again that was never properly repaired (as confirmed by the porsche dealer). Upon receiving my car back, bare wires were left with jumper wires left by their techs and a broken hood opener) when I complained the manager had the nerve to tell me I brought the car into him with everything broken and taken apart. Besides all the other issues I’ve had, they blew a fuse on my dashboard and then told me the dash had to work before they could proceed. Again, the dash worked fine when I brought it in, just like the hood latch. I had to remove their jumper and replace the fuse before i could bring it back once again. If you have a nice car, skip AAA telling you there is a lifetime warranty on repair and take your car elsewere. It will save you a lot of time and several unhappy trips.

My wife brought her 2005 Mustang to 911 Collision (or Caliber Collision as they also call themselves — why two names?).
Our primary concern was her rear bumper that was damaged while parked in a parking lot. The other driver was not courteous enough to leave a note. Our secondary concern was damage to the hood (also while unattended in a parking lot but some time earlier).
911 Collision did a reasonable job on the bumper — covered under insurance after our $ 500 deductible was met. The color doesn’t exactly match but then it doesn’t scream out either. One of the people that works there told me that you can never get the color to match because the bumper is plastic and the body is sheet metal. I’ll go on record now by calling that out as complete hogwash — Detroit, Germany, and Japan do it all day long. The color might be hard to match for a host of other plausible and legitimate reasons but not because one is metal and the other is plastic.
So we have established that, at best, the work is mediocre and they like to lie about it. Now on to the hood.
The hood was originally quoted as a $ 1000 correction because they would have to paint the WHOLE FRONT COWL — hood, fenders, grill, bumper, etc. All for two ding’s no larger than a plug nickel. And $ 1000 is the REDUCED price because we already had the car in their shop. Normally it would have been more.
We decided that was too much and went with Option-​B: they pop the dents, wet sand the area and then blend in a little touch up paint, wet sand again to smooth it out, clear the area and wet sand again. All for $ 300. Not bad — right? Wrong.
It looks like all they did was pop the dents. Is still isn’t smooth, The scratches are very obvious, and I cant tell that it was wet sanded at all. I think they just let the shop lackey have a crack at it with the touch up paint you get at Auto Zone. Had I known that this is what $ 300 gets me, I would have passed. It looks Rookie all the way. See pics I’ve uploaded to this vendor — they are of a red hood with the still visible scratches in them AFTER the work was completed.
I waited around to discuss it with the shop manager but he was busy and couldn’t get around to me. Eventually I left. He did call me and offer to «make it right» but that didn’t involve a discount on the work done and he wanted it back with more money to do more work. After what had been done already I didn’t trust them with any more time or money.
Score is as follows…
Quality of the bumper = Three stars
Quality of the hood = Subtract one star — Now two.
Lies told by employee = Subtract one star — Now only one star.
We could keep subtracting but whats the point?
Here is the moral of this story — If your car is worth anything to you, SHOP AROUND FOR SOMEONE ELSE.

This place is top notch. Last week I was in the unfortunate circumstance of being involved in a fender bender, and my insurance company referred me to 911 Collision Center. The next morning, I took my car there and was pleasantly surprised by the way that the staff treated me. I walked in and they immediately offered me a water or coffee, and they promptly reviewed my car’s damage and gave me a quote. An on-​site rep from my insurance company was also present, and he explained to me that he was there to make sure that I was treated right. Once I got my estimate, they ordered me a rental car, and off I went. The team there kept me posted about the repairs and my car was ready for pick up in just a few days.
My bumper was repaired with a new manufacturer part and it looks fantastic. I had little paperwork to sign – everything was very matter of fact. They even gave me a lifetime warranty on all the parts and service. Honestly, this was the best car related service I have ever experienced. They turned a stressful and annoying situation into a very easy thing to deal with. Honestly, it was easier getting my bumper repaired than taking my car in for an oil change! I highly recommend this shop and the people who work there.