Public Storage

I am a long term client of Public Storage with 3 units within this location. I had an issue with one of my units that required assistance from the location office. Dave was very courteous providing me with time to explain my issue and then offering several solutions. I was able to remedy the problem and get on the road. Thanks Dave… you’re a true problem solver!!!
David

Was in visiting with Pat looking at storage units for my college supplies. Pat was extremely helpful and knowledgeable about the business. I’ll be bringing in my mother on Sunday to look at units with her.

I came in to Public Storage 5 years ago. Vita was the one who showed me the unit.
She was very patient and kind. wanting the best for me.
We have kept in touch over the years.
My Mom passed away early this year, so we had to close the storage unit.
Vita was so helpful, with phone calls back and forth. The Unit had to leave Scottsdale on a specific date, to get to Malibu.
Vita took all the stress away.
I would highly recommend Public Storage on Paradise Lane.
Ask for Vita, she will make a difference.
Happy to sign,
Dawn Packer
Cave Creek

A few weeks ago we stopped by to check out facility. Conveniently located to office and home. Pat gave us the tour. Very helpful and professional. Came back yesterday and rented 10×10. Again very thorough & professional but still friendly at the same time. Would highly recommend. I reserved on line and had a little trouble with web site. Couldn’t get confirmation so I called the call center. Very rude male agent. Hung up and called customer service which apparently is different than call center. Lady this time. Different experience entirely. She confirmed my reservation, even called the facility to be certain I was confirmed. As I ended the call, Pat the manager at the storage facility called to confirm as well. DO RESERVATION ONLINE. any issues talk to customer service. DO NOT CALL THE CALL CENTER. CALL CUSTOMER SERVICE.

This location is so conveniently located and easy to get to. The interior climate controlled buildings are always clean and cool, even in the summer! We’ve had 3 different units here, all of varying sizes, and the management always helped us find exactly what we were needing when we needed it. Pat (female at front desk) is especially pleasant and great to work with. We’ll keep renting here as long as we need to, even though it can be a bit pricey, because the facility and staff are far superior to any other storage units we’ve had in the past. I highly recommend this location!

The location manager, Pat, was awesome. She helped me to find the lowest possible rate for an appropriate sized unit. After speaking with her on the phone, she had everything prepared for my arrival and helped me to expedite the paperwork. I would highly recommend this facility as long as Pat is there!

Awesome property manager and units. Pat is friendly and efficient… property and units are super clean! I just moved from a Public Storage unit in CA (bay area) and I can’t believe how well kept these are in comparison! Happy I went with this location :-)

Had a good experience reserving my unit. Pat was very friendly overall. All charges were explained, and she made sure I didn’t have any questions before I left. She also made sure my gate code was working before I left the property.

I decided to go with this this Public Storage location for the following reasons:
Availability
Price
Location
GOOD THINGS:
Price was good. Location is a great area where I feel comfortable having my belongings. My appointment to complete paperwork was with Lisa. From what I understand, she is a relief property manager for several locations. She was VERY nice and helpful. She certainly made my poor initial impression much better.
MY TWO CENTS FOR WHAT IT’S WORTH:
Prior to selecting the Hayden Public Storage location, I had a very bad experience at the Desert Cove location. Due to my experience with Desert Cove Public Storage, I didn’t even want to work with any Public Storage locations! But, they had the best rates. I figured another location may be managed differently.
When I called the Hayden location, I spoke with Pat. I reviewed pricing with her, and had some questions that were directly related to the misinformation received from the other location. I informed Pat a little bit about my poor service experience. She asked which location I had gone to. I stated «I really don’t want to say which location, I’m just telling you what happened.» She proceeded to tell me that she would like to know because she administers a lot of the training to property managers, and she would like to know if they are misinforming customers and may need additional training. So I tell her. Suddenly the tone of the conversation changed. She immediately responded by saying how professional this other property manager was, and how she really knows her stuff, and she’s intelligent. Okay, well this is what she told me, which was completely wrong. This is no exaggeration, she said «oh well this is a he said she said situation» about 5x in our conversation. It was like she was excusing this other property manager’s actions. What ever happened to the customer is always right? Even if you don’t agree with the customer, or are clearly questioning their experience at another location, you still address the situation. You don’t address it by requesting to KNOW the location so that you can make sure things are done correctly, and then find out it is an employee you apparently think highly of, so suddenly the customer’s experience doesn’t matter?
Take a look at the Unilocal reviews for Desert Cove. I could have written the one prior to mine! It is CLEAR that my experience was NOT an isolated experience. I didn’t appreciate Pat making me feel like my experience was not credible just because she had a different perception of this other manager. Especially since SHE was the one who wanted to know which location I had gone to. Don’t ask then if you just plan on dismissing what the customer is telling you.
I ended up renting a unit here anyways. The price and location met my needs. Pat and I moved through the conversation and didn’t address my complaint about the other location. Which was fine, because I just needed a darn storage unit, but also VERY disappointing service! I also went ahead with this location because the other reviews were decent. As mentioned earlier, I met with Lisa and she was extremely pleasant to work with and didn’t just dismiss my prior experience.

No Problems and Good Location. Pat and crew always have great customer service.

Went in to check on the sizes of a storage unit and the lady was super helpful. Really nice and accommodating and really tried to make it very convenient for me as far as location. Explained all of the charges and benefits and even suggested their promotion that I was unaware of. Super easy and very happy to be working with them.

Prices are good for the area. I paid about $ 300 a month (with tax and the cheapest insurance) for a 20×10 climate controlled storage unit on the ground floor. Checking in and out was very simple. The staff is also very friendly. It really feels like they’ll do just about anything to help you out. The day after I reserved my unit online, I got a call from the manager to confirm the reservation and see if I had any questions. On my first day, my gate code wasn’t working, so she gave me a generic one until the problem could be sorted out. I was given a working code by the end of the day. The only negative about the office is there only seems to be one employee working at a time, so you may have to wait. It also closes in the early afternoon so that employee can go to lunch. Moving in and out is also pretty easy. There’s also a couple of flat dollies left around to help you out, but I recommend bringing your own, they seem to disappear once in a while, even if you’re the only person on the premises.
The only thing I don’t get is the hours. The storage area is accessible from 6am to 9pm. The office is only open from 9:30am to 6pm. If there are going to be so many hours with no on site staffing, why not just be accessible 24 – 7? Then again, what would someone be doing at a storage unit overnight?