Victoria’s Secret

This is actually a review of VS PINK (couldn’t find a Unilocal page for PINK in the plaza) Despite the CRAZY amount of people who showed up at PINK today for the promo and sale all of the people working today were so kind, calm, and helpful! A special thank you to Jessica and the store manager for taking my phone call and providing excellent customer service!

I walked in and was immediately greeted by Mika. I told her what i was looking for and she guided me through the store and made purchasing very easy. As a guy, that was super helpful!

I love vs but and Ive always enjoyed shopping in the store as well as online but today was different. I come in the store and all the ladies are wearing regular casual clothes such as jeans, sweat pants, t-​shirts. Maybe that’s normal and Ive just been away from the store for a while I thought they always wore black and professional clothing. It was hard to tell who was an employee versus who was not. I had so many ladies asking if I needed help which I didn’t I already knew what I wanted and it looked as thought the ladies were highly offended when I said I know I’m looking for. I needed to get a fitting room and I saw no one waiting and the lady in there was acting like she did not want to deal with customers today so I left and asked a sales associate for a fitting room and she just told me to wait for the lady in there to help me. So I’m standing there holding 2 bras I’m the ONLY person there and the lady sees me but then she walks over talks to her co worker and then leaves to go fold clothes. um really? Safe to say I walked away extremely irritated but I didn’t say anything, if the fitting rooms were full at least tell me instead of ignoring me. I love vs products but I don’t know how I feel about coming into the store in the future.

These girls went the extra mile and dont deserve the mean and extremely rude reviews people have wrote about them! I got a super personal and very rude review about the manager at VS taken off Unilocal

Cashiers are Really unhappy, i think because they Got jealous from the Beautiful ladies … I felt Sorry for them… Be careful and Good luck.

Ok, what do you say about a place that sells underwear?
PROS
I love their bras, many of their panties, some of their jammies… I wear their yoga pants because they have a tall option (and because Athleta is stupid expensive).
Their associates are all nice and VERY helpful – in the store, on chat and on the phone… and they have programs where you can collect gift certificates for purchases, plus coupons for free panties arrive in the mail every few months.
CONS
I don’t like that when they send out a sale catalog, everything I want is already sold out.
I also don’t like their online shopping cart rule – If you put something in your cart but don’t check out immediately, then someone else can buy the last one and it will be gone from your cart. You should at least get a half hour or so for it to be safe so you can continue to shop. I had a négligée set that was not special without the other piece and lost the kimono minutes after I added it to the cart. I confirmed with an associate that that was what happened and was surprised.

I’m only going this VS 3 stars, instead of 1 because of Sherri and Lucy. They should be promoted!!! The 2 women at the counter were let’s just say, I don’t think they like their jobs very much. Plus I was told if I spent spent a certain amount of money I would get a secret gift card for tomorrow, instead of just getting the quick items I came in to purchase… I spent over an hour shopping (extra cost parking) and spent over $ 100…The counter women told me they ran out and acted like there was nothing they could do. Bs… I called customer service, they could have emailed me this card. I don’t like being lied to or being treated badly by customer service representatives. Hire more people like Sherri and Lucy!!! Please and Thank you. Also, when I asked if there was any benefit to using my Angel card she said she didn’t know ow but that I should use it… um…ok? I paid in cash. So, there isn’t isn’t a benefit, buy I should use it and incur finance charges? Lol

I was having an awful shopping trip til I came into this store. Mariah helped me with me first ever fitting. I was wearing two sizes too small! She was so professional, patient and even showed me the correct way to adjust the straps. I ended up buying a ton of new stuff that I am still happy with months later. great experience!

Thanks to Sherri, I can give this location 5 stars. Seemed like the store had adequate variety in selection, however my size in the matching panty to two of my bra selections was not in stock. Sherri was very helpful to me in the dressing area and also gave plenty of recommendations to try on. I walked out with 3 bras thanks to Sherri’s help. Just too bad they can’t keep a good stock on the matching panty!

I love how they make all the items easy to find in each size. It makes finding what I need quick and painless.
Tons of help offered, so that was nice.
Checking out generally sucks for me because no matter what day it is, the person in front of me is always dealing with some complicated transaction. Still, their sale prices make the wait worth it.
It looked like the Pink stuff got moved out to a separate store across the mall, but that’s fine. It’s nice to shop around people in my age bracket.

The staff completely acted like I was invisible just because I’m visibly pregnant. Even when making eye contact with them, not once did they acknowledge my presence with a smile or ask if I needed help. Needless to say I decided not to buy much since I felt like I wasn’t wanted in the store… I dont intend on going back anytime soon and I wouldn’t suggest any pregnant women to go here unless they’re ready to feel ignored.

They have everything! Especially since they have 2 stores now in the santarosa plaza. I will be using my forever angel card to use more.

Had to go back and return one of the items I bought… I got two bras of the same type and size, one fit the other was like I was putting on a little kids bra.
The line was SUPER long but that is not their fault.
They made the return super fast, easy, no hassle.
All three workers by the door said «goodbye» and «thanks for coming in» on my way out.
Pretty consistant, great customer service.

This review is for 9÷15÷13. Very limited selection of lounge wear. The heavy set white girl (cashier) was lazy she couldn’t even bother to wrap my hoodies in tissue paper which is standard for all VS purchases. There are better options when it comes to VS! Avoid this one!

We visited the Santa Rosa store three times and every time we received the worst customer service of any store we have ever been to!
Seriously, the help was rude and confrontational. I purchased a christmas gift certificate for my wife and they said it had been already used when she attempted to redeem it! Really? Finally they accepted it after trying to humliiate us!
On two other visits the staff members refused to even acknowledge our presence in the store so we left without purchasing! On another occasion we called the Santa Rosa store to find out if the had a particular pair of pants my wife liked. They told us that they did not have it the size my wife needed so we asked for the garmets SKU number so we could call another store to see if they might have it. They told us that the garmet has no SKU! Who are they kidding? Does the staff there think the computer just makes up a price all by itself at checkout? We decided to then call the Victorias Secret store at the Northgate Mall in San Rafael and they were very nice and incredibly helpful and they even had the size my wife needed. The attitude towards the customer at the Northgate Mall was great compared to the Santa Rosa location.
We will not be returning to the Sant Rosa store… ever!!!

If I could give this store no stars, I would.
This store has some of the absolute worst customer service of any clothing store I have ever been to.
I am never even acknowledged when walking into the store! Today I was in there for at LEAST 10 minutes and not a single employee greeted me, asked me if I needed help or said goodbye to me as I left.
I was in the beauty department and maybe one other customer was in there and I STILL was not greeted. This is not the first time this has happened. One time I was the only customer in there, walked right past two employees talking and they never said a thing to me. I was able to walk in and out without being noticed.
Not only is this poor customer service, but it also poses a danger for Loss Prevention.
I have worked several years in customer service and this is NOT how you treat your customers. I will never shop here and I will encourage my friends to take their business elsewhere.

Love this store! All the girls are great!

Ugh, can’t stand it. Go to the Walnut Creek store, you will find a much friendlier staff and a much larger selection… it will be worth your drive.
I have been in to the store about 4 times since I have lived in Sonoma County, and each visit leaves a certain bitterness… I don’t know what it is, but the staff is complaining behind the counter about how they «can’t wait to get off work,» talking crap about each other, or rushing me so they can leave early… Maybe it is the management, maybe the customers, but the hired help seems to hate their job, and for me that just isn’t going to cut it when I am spending $ 45 on a bra.
The upside is the After-​Christmas sale… add a star for that.