Chico’s

They have nice stuff, but I will never spend any more money with this company. They had a sign up saying a shirt was a certain discounted price, but my friend was charged the full price. When we asked about the discrepancy, we were told it was an old sign, ‘someone’ forgot to take it down. She said Chico’s was not obligated to honor the sign. I disagree. You list 3 customers today over a $ 12 discount. She immediately walked over and removed the sign. When i said she was obligated to sell the shirt at the advertised price, I was not rude and I was not loud but She turned her back on me. A couple women who witnessed the discussion put their choices back in the rack and walked out. I believe you made a big mistake and your arrogance did not help the situation.

I like many of the items in Chico’s. I only shop sale items because I find their prices too high for the 100% polyester that is the norm. I was last there on the afternoon of Dec. 26, 2014. It was not crowded. Two employees greeted me when I entered. I found what I bought all by myself and found a room to try it on I went to the counter to pay. The woman behind the counter ignored me until another employee asked her to help me. She was almost insolent. When she asked if someone helped me and, I said ‘no’, she acted as if I had committed a faux pas. She never smiled or even had a pleasant look. She looked at me as if I were beneath her. Why should anyone put up with this behavior ever? I think this was my last visit. Too many of the employees act like it’s Sax and they designed the clothes. My receipt shows the cashier’s name as ‘Lauri’.

Yesterday at 4:30 PM I took my grandmother to Chico’s in the Village. She loves shopping for coats and fashion even though she is almost 90… My grandmother is a very nice lady. We asked the short haired woman with glasses what coats they had gotten in. She acted annoyed for the entire 25 minutes that we were in the store. At one point, I caught her rolling her eyes to the other employee working with her. I couldn’t believe how stuffy and any rude she was acting. She seemed so put off that she had to deal with my grandmother. Isn’t that her job? A sale is a sale. My grandmother tried on 2 coats and 1 sweater. The woman shoved the first coat in my hands and told me to help my grandmother take of her coat while she looked for whatever she was looking for. She was trying really hard to push us out the door. She told us to go to Buddies because that are having a «big sale»! Since my grandmother had told her that she shops a Buddies. She also kept on saying, «come back in two weeks». I would never go into that store again. Even my grandmother was put off.
We are both natives from Santa Rosa and I am very unhappy with the way she behaved. The store has cameras so I am hoping that the owner or management will go back and look at the cameras on 10÷15÷14 (Thurs.) between 4:25 PM and 5:15 PM.

Hassle free returns? FORGET IT. Returned part of my two day old online purchase to store with receipt to be told didn’t I know I could send it back myself. She then offered that they could mail it back for me. I left, called customer service to find out store clerk should have credited me on the spot. CS made conference call to store and clerk has nerve to say they try to keep inventory down by doing this. Online service was good but never setting foot in store again. Lost me!

Chico’s is fashion forward for the thirty something! (and up) I am impressed to see a company know their demographic, market to that demographic successfully, and put out products that no matter the age, weight, or lifestyle, you can look like you belong in the VIP lounge somewhere! If you think the garments don’t suit your style, try their amazing accessories! they are off the CHAIN! get it? chain? jewelry?
oh, silly me :)