Levi’s Store

I had been looking for the distressed look white jeans forever, and just wasn’t having any luck. So I decided to buy the white Levis without distress. The customer service rep, JJ, told me not to sweat it! They have someone in house that can cut them up for me to look distress! Right on! How much? Free! Awesome!
Then the manager Sharon helped my wife pick out some overalls and managed to cut them to her size right then and there! These guys went above and beyond! Thanks Levis, I will be back!

The measure of good service at any retail store comes both from the quality of service you receive when things work out, and also when they don’t.
I visited this store to see if I could find anything in-​store that would work out, after on-​line purchases had not. I had one of the worst experiences returning merchandise to this location that I purchased on-​line from the official site. The official Levi’s on-​line return policy permitted returns to any of the official retail stores. I was returning 6 pairs of jeans, ordered in different cuts and sizes. They were brand new, had all their tags attached and I had my receipt. I adhered to the return policy and everything was in perfect order for the return.
The saleswoman, who was in charge at the time, took it upon herself to feel hyper-​squeamish about doing such a «large» return, simply because many hundreds of dollars were involved. (And just to be clear, it was a credit card transaction from inception, so, if any fraud issues came up later, it would be reversible. It was not like I would be walking away with cash refunded in-​hand).
I was forced to make a second trip to return the merchandise, only after she was able to consult with a manager, who was «gone for the day». Even after I explained how inconvenient it would be to return, and how she was violating her company’s own return policy, the sales woman insisted and turned me away.
It is absolutely inexcusable that a chain store of this magnitude didn’t have a manager or someone else in charge that this saleswoman could have checked with. How about someone with authority that she could have phoned even? Putting aside the issue of how reasonable her behavior was, someone with authority should always be available in a store like this to supervise over these sort of matters.
While I still think the brand is great, it does not appear this location is properly run, and I will never return to this location again. Poor management should not frustrate customers, and then cost them additional time and energy.

Dumbest associate I have ever encountered in a retails store. This lady argued with be for about 15 minutes to the point of confrontation on Levis Jean cuts very to the point that you would have to try on every color as each styles varied that much.

Can’t say enough good things about this store… I have such a hard time finding pants that fit my body, and shopping for jeans is simply the worst! After trying on jeans all day yesterday at every store I could think of, I was sad and defeated. Then, in the dead of night, an idea came to my mind — «I wonder if Levi’s has anything for me» I thought to myself.
I got to the shop on the promenade this morning the moment they opened and explained my denim woes. Charlotte, the manager, got right to work, expertly helping me find the size and fit that I so desired; and with incredible knowledge of the line and available selection. Shelby rang me up and was also extremely helpful. These ladies are fabulous representation for the brand and both gave me the guidance and assistance that I long for.
The customer service at this store is exemplary and I left feeling so very satisfied and with a couple pairs of great fitting jeans, as well as a top and a belt! woohoo! Oh, did I mention the prices are unreal… I have a feeling my closet will be filling up with even more Levi’s pretty soon here…

I don’t like shopping at all, specially on busy areas like the promenade, but I needed new jeans asap! I would normally wear 569 and walked in here looking for that. I was greeted as I passed the front of store into the men’s section hoping to find what I was looking for and get out. I was approached by an employee named Carlos, he was very friendly and attentive, I asked for 569 and was told they didn’t carry that fit in mainline stores, he suggested a new fit they had something athletic, he explained the differences between the two, and suggested I tried them on to be able compare, I budged in since I really needed jeans. He grabbed me some sizes and different colors to try on and walked me to the fitting rooms, all along he made conversation with me and other people in the fitting rooms, he asked what I liked about the 569, I told him I would only wear them because it was the only fit it would fit me, but since my recent weigh loss I didn’t know what else to try, he quickly asked me to «humor» him by trying a new fit, I was already in the fitting room so I said yes, he brought two jeans and explained the fit and how they will feel, I had never worn slim jeans because I was always a big guy, to my dismay the jeans felt great and I looked amazing, he asked me to come out the room to see how I looked, he complimented me and assured me they looked great, even suggested to size down, I said I didn’t feel I could pull it off, with no hesitation he brought the next size down, as I was trying them on he knocked at my door and brought me two shirts, I didn’t know Levis made shirts! To make this short, my experience was EXCELLENT. I walked out with new jeans and shirts that look and feel great, I’m ready for spring! Carlos was of great help and made great suggestions. I’m quite impressed by the quality of service I received here, this company is investing on the right people. Definitely coming back for more.

I usually wear a size 29, so I bought a pair of their jeans without trying them on. I know, not quite responsible on my part. The next day I ripped the tags (thinking they would fit like all my other size 29 Levi’s) and put them on. They were too big. I kept the jeans because I figured I couldn’t do anything at this point without tags and have worn them. Two weeks later, I went into the Levi’s store to re-​buy the jeans in a smaller size. I happened to be wearing the size 29 jeans that day. The size 28 fit like a glove. I told the sales associate my story and asked if I could get a discount on the smaller pair. He told his manager, and to my delighted and shocked surprise, the manager, Mel, said I could do an EVEN EXCHANGE. I told Mel that I was wearing the pants and how was it possible to exchanges worn pants? He simply said, «I want you to be happy with your purchase.»
Thank you so much to Mel and the team. I love my jeans and my experience at your store.

My all time favorite jeans! And the staff is very good with their product knowledge and fits. If you get a chance Shelby is the bomb! She can fit you and you will fall in love with her suggestions!

A nice store to swing by to grab a pair of the originals… Friendly employees and a cool set up. No gimmicks, and the jeans here are all well priced too.

I went to this store today looking to try on some jeans. When I came in I started looking around and was approached by a man who asked me if I knew how the jeans worked (curvy fit) and I told him yes I figured out what style is most suitable for my body type on the Levi’s site. He laughed in a way that seemed like «Good Luck» or I didn’t know what I was talking about. On top of that I was bombarded by three other employees asking me the same damn question «are you doing okay?» Leave me alone to shop holy crap! Also would it kill to get some women on the floor? I just feel most comfortable if a women would take my measurements. I worked retail for 6 years and know how a customer experience should be and that wasn’t it.
Also the fitting rooms were dirty. My feet were covered in thread and lint. Not to mention they cranked the heat on or something because it was hot!

The kids needed new jeans so this is the go to Levi’s store. Levis are not $ 6.66 like when I was a kid any longer (: At least it was the day after Thanksgiving so everything in the store was discounted. The people that work here were very helpful.

It is kind of sad that a well run retail store, especially one that is part of a national chain, is so surprising these days– but I’m not going to blather on about that. Instead I’m going to comment on how floored I was by the service I received yesterday from the ENTIRE staff at Levi’s 3^rd Street Promenade. They were having a Summer Sale like most of the places on the walk, and after going into Abrocrombie, and coming out with a splitting headache from the new unisex fragrance they were pumping into store (I believe it was called Diseased Prostitute, but it may have been Rancid HO, I can’t quite recall), I was not in the greatest mood. Levi’s quickly changed that for me. The staff was instantly attentive. Not, in your face, Daddy needs that commission, attentive, but we want to make sure you are being taken care of attentive. I found a SALE jacked I liked, 50% off, but none in my size. Multiple staff members worked as a group to first check their own store for it, and then track it down at another store and have it shipped to my door, all for just a whopping $ 7 shipping fee. When I mentioned that I liked a certain shirt, the sales person working with me told me it was the Woman’s cut, and showed me the Men’s. When I commented I didn’t like the men’s styling as much, she didn’t rush to back peddle, call the first shirt uni-​sex, push me to try it on, but straight up told me the women’s cut flared out at the waist, and that I probably wouldn’t dig it. This is how you do retail people. The customer isn’t always right. That is an adage from a bygone era when there were only three choices, and those choices had little to no additional options. These days there is too much going on in any one supply field for me to know it all, so most of the time I’m not going to be right. I do, however, have the right to deal with sales people who are honest with the information they give me, educated on not only their own lines, but lines and products of their competitors, and who are focused on me being pleased with what I buy, and not simply on getting me to buy. That is what I experienced yesterday at Levi’s, and it is no small feat these days.

Excellent customer services. Brian and Taylor were incredibly helpful even though the store was busy.

I came in to this store tonight feeling very insecure in the way I look and feel. The men here were beyond what I would have expected! Very loving, very kind and very patient. Bart J was the one who helped me with my fitting and he was so sweet I left the store with the best jeans I’ve ever owned and a huge smile on my face. This was honestly the best experience I’ve ever had at a retail shop. If bart and those three guys who were there tonight are reading this… thank you! Thank you so much for making me feel so loved and beautiful! This experience was life changing.

I came to this store to buy a gift and the person who helped me was beyond helpful and super nice. Thank you! The men section in the store is fully stocked with nice shirts and jeans.
I love Levi jeans but not for me. For some reason they don’t fit me well. Perhaps I should try the high waisted skinny but they didn’t have it in the store that day.
I didn’t see much variety for women there.

I don’t even know why I bother buying other jeans, Levi’s always end up the ones I always wear. The store is pretty large with so many different styles you’ll probably need to grab 7 or 8 different pairs to try on to really know what you like.
I just happened to walk by when most of the store was 50% off and left with a bag of jeans and denim dress for the Mrs.

So they didn’t have the particular 509s we were looking for, but another spot on the promenade where the staff is super friendly and very helpful to see that they have what you are looking for.
There was a sale going on today, but none of the inventory they needed to move really stood out to justify a purchase of anymore jeans in my already cramped closet.

Have never shopped at Levi’s ever before, but I was in desperate need for jeans that would fit me properly. Gap had a jean sale down the street, but i found that Levi’s has so many different sizes and lengths that it’s like they practically make it for you.
The employees were extremely friendly and very helpful. The prices seemed a bit high for me since I used to buy Pacsun’s Bullhead jeans 2 for $ 50. I picked up two corduroy pants that were both about $ 50 and eventually found a velvet pair that was about $ 78. Luckily they were having a 40% off your entire purchase since it was the day after black friday.
If you are looking for jeans and no other store has a pair that fits you perfectly, definitely give Levi’s a chance. The price will be well worth the fit. They have different fits, waist sizes, lengths, etc. All there so that you can find the one that fits you the best.
I would definitely go back, especially to this location since the employees were very enjoyable.

so… i never really complain about an apparel store, lol, but i guess i am now!
i wanted to try on some skinny jeans, and wanted to know which ones were the ones on sale. i was clearly lost within a minute b/​c i couldn’t even pick up my size since my sizes were on the top shelves, and the jeans that are on sale were unmarked. the poster read the sale items are marked off once its rung up. i hoped someone would have helped me by the time i looked at all the possible jeans i can try out & buy, but not even the cashier that was next to me said a word. i looked around if there was anyone a couple times, but NOPE.
i gave up, and walked out.

We rolled up to this Levi’s Store randomly one night at 9:30 pm, about thirty minutes before closing. Even though it was obvious the staff wanted to GTFO and go home for the night, the two people who helped me find my size and cut were patient, helpful and prompt. They definitely gave me a better customer experience than I expected, and I was happy when I left with my 527s.
On top of all that, there was a great sale going on at the time. It wasn’t too difficult to navigate the store and find the styles and washes I like. Good job, Levi’s Store people … you made my day!

The act of shopping for jeans and I mix like oil and water. The trend is that I get to a store load up with a room full of jeans spend an hour trying and re-​trying every pair on hoping that at least one pair will fit and then settling with the pair that gives me a baggy but, makes my hips look wide and is too big on the waist. (or other such uncomfortable scenarios). This also tends to be the reason that I only have one decent pair of jeans and the rest are holier than the water at church.
Not at the Levis store in Santa Monica. I think the workers here have some type of radar that scans your body, so that they know exactly what size to hand you, what length, and what styles you will look the best in. I have gone here a few times now, enter the dressing room with 2, yes that’s right count them 2 pairs of jeans — and they both fit!
To top it all off they have an Eco line made out of organic cotton and the E line that is manufactured in the United States.
Yes, my friends, I do believe that my jean shopping woes are over.