Cotton On

Horrible customer service.
Came in with my boyfriend this morning. Wanted to try on a jacket and stood in front of the fitting room, towards the back of the store, and never got help. Saw a full length mirror and decided to just try it on there. My boyfriend was towards the front of the store and overheard 4 of the girls talking sh*t about me. Saying, don’t let her go into the fitting room… she might steal. Wow… just wow. Funny thing is I found tags in the jackets’ pocket that I tried on. KARMA! Cotton on as a company is great, but the girls that were there this morning (4÷11÷2016) were stupid AF. Never judge a book by its cover b*tches.

Been going in there for the past month & kept chickening out on buying a certain sweater that was on display during the holiday season. Came in today to see that it was moved to the back clearance section — still the same price I saw before Christmas, but it was marked down from that time & I was shocked they had a few left. Anyhow I got it, though they only had medium, small & extra small & behold the medium fit well on me!
I like their clothing, prices are reasonable — nothing over $ 30 — although you’ll find lots of $ 10 & $ 15 items and the quality on most not bad at all.
Customer service has always been fine & I love that the donations on shopping bags goes to providing clean water in remote areas of Uganda.
It’s got good stuff for women & men, totally see my hubs coming here for his man shirts.

This evening, I needed something «last-​minute» and I happened to randomly walk into this shop for the first time just after 10pm.
I was approached by a helpful gentleman who was very friendly and knowledgeable about the products I was looking for. Throughout my visit I was greeted by friendly staff members who were very proactive in approaching all the clients and answering questions. I was assisted with sizes and ended up buying a whole outfit including some of their charity items for sale. The cashier was very nice and voluntarily mentioned their wonderful charity program that helps being clean drinking water to remote areas of Uganda. I’m very happy and thoroughly impressed with this staff and location. Merchandise was easy to shop arm well-​displayed. I will definitely return more frequently because of such wonderful service. It was very refreshing and I am grateful to have such a lovely experience this evening. And at the late hour, I never felt rushed and shopping was seamless. Thank YOU!

This cotton on location is amazing!
Largest cotton on store I’ve been in. Merchandised well with lots of room to walk around the displays.
Large sale section highly recommend

Customer service was negative.
I purchased two shirts and the cashier made me slide my card twice. He complained to his co worker that there was something wrong with the machine. He didn’t even tell me anything, i just over heard so i did what he asked and now that I look at my bank account, I was charged twice for my purchase. How frustrating.
I called them and they told me to call another number cause they don’t deal with it?
then so i called that number and they told me to email someone else.
Such a hassle two damn shirts.
I basically payed 54 $ for a 27 $ purchase.
What a rip.
I want my money back.

Love shopping in here, prices are reasonable and you can find a lot of cute pieces.
The guy in the dressing room was above nice and let me and my man use one at the same time. However it takes FOREVER to check out, stand in the line of few people for 20 min today…

I had a fantastic experience here! I am new to the Cotton On brand (as there isn’t one at home). I’m totally hooked. Great quality at a low price? Yes please! And the customer service was awesome!

This Cotton On has made some great improvements as far as customer service from the employees AND management.
This use to be my FAVORITE place to shop at.
However, i feel like the style and most importantly the quality of the clothes have gone down so bad (at least for the womens section).
It all looks so cheap now.
And its still a $ 20-​$ 40 range/​item
:(

Every time I come to 3^rd St I end up buying something at Cotton on. Their flannels are comfy and don’t wear out easily, they have some really cute sweaters and the deals are great. It does get pretty crowded on the weekends so if you wanna shop you are gonna have to put your game face on. But the clothes are cute and I have had consistently good service each time I go.

It was my first time in this place after my girlfriend bought me some chino ninja pants (cuffed pants aka joggers) and it was a very pleasant experience. I found an Alfie button down that I loved and the shirts were 2 for $ 50. I tried to find a second one to get the deal but ended up leaving for about an hour. I came back about an hour later to get another shirt hoping that they would still give me the 2 for $ 50. Brian, who seemed like he was the boss, honored the deal for me since I had just purchased the first one not too long ago. I could tell he had to think about it for awhile but he did it and it really made my night. Thank you so much Brian I will be sending all my peeps into the SM cotton on to get swaggy P’d out!
— griffin

Worst customer service! I love their clothes… But I had not one but THREE employees literally run into me and not even apologize. No smiles, no one asked if we needed help or anything. Horrible I just put everything back and left.

Good bang for your buck. The workers were helpful. Nice clothes for cheap and they had good deals. The only problem was they didn’t have my size in a few things I wanted but makes sense because they were busy and a lot of people buy there.

Got to be honest, my favorite part, is the discount section! Sale Sale Sale! I got some awesome shirts for just $ 5 sometimes. I’m not sure why, but I know they’re from Australia. Maybe they ship the summer clothing here for the winter, to be on sale
I first visited their Northridge location years ago. Fan ever since

2014 Unilocal 365 CHALLENGE — ¹⁵⁶⁄₃₆₅
I like this Cotton On! Good location at Third Street Promenade in Santa Monica. I like that this one is VERY organized. The sales associates are on top of their game and keep this place really tidy and clean. They have lots of clothes, but it’s also not very cramped and has the perfect amount of space for walkways and whatnot.
They sell affordable clothing for both men and women. I’ve only purchased dresses from here but I really like them! They also sell an assortment of bedroom decorations and school supplies here, which is pretty cool. I think those might actually be my favorite things to peruse while I’m in the store.
Sales associates usually greet me upon entry, and I never have to wait too long to check out at the registers.
Overall, great location! Definitely one of my go-​to stops while I am at the Promenade. 4 stars!

I am seriously obsessed with Cotton On. Great basics mixed with some trendy pieces plus some home décor stuff and gift-​type things (iPad cases, notebooks, etc) for those of us on a budget. They always have really good sales and promos too. I recently bought a basic black skirt for $ 19.99 and got a skull scarf (an Alexander McQueen knockoff) for just $ 5 more.

The bf and I have been seeing these shops pop up suddenly the past couple years. Sort of reminded me of an Urban Outfitters/​Gap sort of style mesh. Definitely good for casual wear, but they also have some very cute items that you can wear for a party or for a stylish business attire.
I really liked this store because it had the worst word for womenkind written all over the front of the store: SALE. I have tried Cotton On’s stuff before, and definitely pretty comfortable. And at a more discounted price? Sure, why not? No complaints. That day, in particular, everything was around $ 5 — $ 15 off more than normal. They had a good number of sports stuff in the back, and it was probably one of the most comfortable gym attires I’ve ever had. Normally, when I go to Gap or Sports Authority and try on their stuff, it’s either too tight or a bit too loose. And it’s always a big letdown because I don’t want to be uncomfortable when I’m gyming it up. So, found a bunch of nice sports bras/​attire, tried it on, and was blown away by the comfort.
Service wasn’t too bad. It was wonderful weather outside, so I can totally understand their less-​than-​enthused faces when needing to stay indoors. They weren’t rude or anything, and they gave service with a smile, but it’s Santa Monica and beautiful weather and stuck inside? Poor things =\
Overall, will come back. Reasonable prices, good service, and cute stuff!

Upscale Euro feel with H&M prices and some randomnities that include oil paintings of Paris and «tramp stamps» with acronyms like OMG. I mean, because I need a stamper to like imprint on all things that deserve OMG! For instance, my teenage sister’s forehead for posting 1,454 selfies on FB.
Anyhow, already low prices and a sales rack (with $ 8 tees) make this on worth walking through.
As a friend recently noted, you can dress cute for cheap in California. This store is proof positive.

When clothes are cheaper than a taco, let’s say it’s a win for the little guy or better yet the ‘tweens. It’s the perfect place to shop at for on-​trend disposable clothing. I’m a huge proponent for young people (under 17) shopping tell they drop with allowance money at this retailer. But, if you’re an adult, do not invest in an entire wardrobe. If your stylist takes you here RUN.FOR.THE.HILLS.
On the other hand, I will compliment the visual merchandising team for the execution of product tables, walls and display window. They really capture the youthfulness of the brand and Australian lifestyle for Americans.

I didn’t know what the big deal was until I finally walked in this store. The cotton is not as good as AA but still soft and better quality than H&M or F21. The peplum tank is a steal compared to UO or Zara and I got a furry black shawl for only $ 2 (usually at least $ 12.95 at H&M).
Would come back! They have cute typography and home good here too! And their sales associates are really nice and helpful.

Cotton On is an Australian clothing company wildly popular in Hong Kong and Singapore, and for good reason — the items actually FIT Asian bodies!
For the past few years, I’ve been having the darndest time trying to find form fitting button down shirts that don’t flop around like a dress. I know I am not in the minority when I say this. Don’t you guys hate it when dress shirts exhibit the «fat boy effect?» By this, I am referring to the stomach part constantly pooling out, filling with air, giving the appearance of a pot belly. NOT HOT. In addition, the arms are always loose and baggy, with the sleeves waaay too long.
For awhile, Structure/​Express Men offered up a decent selection to remedy these problems, but their cuts seem to have gotten bigger and bigger, not to mention the price tag to reflect that. Forever 21’s designs work well on me, but also tend to sway a bit more on the casual side, and not suitable for professional use.
Euro brands typically feature more slim stylings, but even labels such as H&M and A/​X fall under the same trap, and fit horribly. Perhaps they have been increasing their girth to suit the American market. The only mainstream Euro brand out on the shelves these days that really matches my physique is G-​Star Raw, but with price tags upwards of $$$$+, it is a tad out of range.
I had almost given up all hope. Was I, as well as myriad of my brethren, doomed for a life of ill fitting dress shirts?
Well, fear not, my friends! Our savior is on its way, and it comes from the Land Down Under! On a recent stroll around 3^rd Street Promenade, the favorite Unilocaler and I noticed this place called Cotton On, and decided to check out their wares. She mentioned that she loved their shops in HK, and wanted to see if this version was any different. At first glance, nothing really stood out in terms of design. Most of the products look no different than what you’d find at your local H&M or Forever 21, but I decided to give it a whirl anyhow…
And talk about a life altering experience. I have finally found what I’ve been long looking for… a dress shirt that is professional looking, and… *gasp* actually FITS! Unfortunately, time was limited, so I was only able to pick out one dress shirt (along with a tank top), but I pretty much have it already penciled in on my calendar to visit this store during my next trip to LA. Better yet, the brass at Cotton On should listen to the masses, and build a branch or two in the Bay! With the massive Asian population here, it is sure to be a hit.
Oh, and did I mention how much I got the shirt for? A whopping… 15 bucks! All other brands… off! Cotton… ON!