Gap

Rude employees with sarcastic sense of humor at the wrong times… Chewing gum and sneezing in my face while ringing up my transaction. I understand that you work at Gap, but please shower and brush your hair. Way to represent the company!

Love this location!
My #1 store down the promenade
This gap is HUGE.
Mens, womens and kids each have their very own floor.
Staff goes out of their way to help you
EVERYONE makes you feel welcomed.
And best of all, they have so much amzing clothes with great quality and delicous deals!
And they close later than most Gap stores do;)

I’m not sure what was going on upstairs at this place, but downstairs in the kids department the employees were so kind and helpful! I actually found a lot of great deals there for my kids back to school clothes and got a great coupon at my checkout that will definitely make me come back. Bathrooms were easily available, like any good children’s department, and the dressing rooms were also near and easily accessible. Just wish they were a little bigger so mommy can easily fit in there with Junior! I give this place a solid 4, and I’m not even a huge fan of the Gap. It was mainly the great customer service that made my experience there really positive.

Disorganized sale section. The location of this Gap store is super stressful — 3^rd st promenade is so hectic. I would choose a different gap location if you want a peaceful shopping environment. The noise /​music is also ridiculously loud. Despite the environment negatives, the sales staff is very nice and helpful.

–gorgeous, upscale facility
–great bedside manner & talented, well trained staff, who must pass the muster of Rand
–results natural & worth the wait to get an appt.
much thanks for your generosity of time and easy going personality, yet extremely professional and passionate work. xoxoxo!

Came here to use my Gap Cash last week after I spent so much at the other Gap a month ago! And I must say these guys here were super helpful. Starting from the bottom floor for kids, the lady walked me to all 4 sections to find the right age group. On the top floor in the men’s section, this guy really helped out the sizes and had very good knowledge of the clothes. And lastly checking out on the first floor, the lady helped me calculate everything because I had to pay in two different transactions because of the two different Gap Cash vouchers i had. Everyone was super helpful that day and I saved $ 160. WINNER! Thanks guyssss.

It’s a big store with lots of things to choose from but the music is so loud, especially in the back in the Gap body section, that I can’t stand shopping there. I run in, spend about 5 minutes looking around and then leave. I think the music is loud to attract young people but it’s a pity that it’s making me not want to shop there. There must be some type of happy medium with the volume of the music. Hopefully Gap Corporate will read this and take it to heart.

Went there b/​c of an gift card that someone gave me and wasn’t impressed. Most of the clothes are for thin to skinny people or shorter people. Don’t know if I went on a day that was understocked and that’s why they had these clothes. Most stuff I can get elsewhere for half off or more. Am I coming back probably not.

A Gap is a Gap is a Gap.
Not much different at this store. It has a few levels and a lot to choose from conveniently located on the Third Street Promenade. Gap always has affordable pricing for seasonal clothing.

LOVE THE SALES.
and the clothes are awesome!!!

Worst service ever. A sales associate bumped into me as soon as I walked in, she didn’t apologize after I apologized. I was not greeted by a single employee during the 30 minutes I spent there. Somehow, all the employees looked like they hated their job. After I made my purchased, I didn’t even get a «thank you» or «have a nice day». The person on the register just handed me my receipt, looked at me waited for me to leave.

They do a great job of cramming a whole lot into a small space. However, that means the place feels very crowded.
But a word to the wise: Do no use the restroom inside. It is horrible.

Because I do not live in Los Angeles, I come to the beach sparingly. And it seems that whenever I do go to Santa Monica, it’s freezing cold. I always wind up at the Gap looking for a sweater, swearing it’ll never happen again.
On this last trip, I walked in looking for a sweater and killing time (I was waiting for the rest of my family). I never found the sweater I was looking for, but found a nice pair of jeans for $ 11! Win! That alone made me happy, plus the service was great, the store was clean, and it’s in a prime location.
Next time I’m freezing in Santa Monica, this is where I’ll go!

Great friendly service by the sales girl here today. She was swamped, but still managed to find time to take a look in the stock room for me and find the pants that I have been looking all over LA to find.

Went to the Century City store and bought a pair of 1969 bright blue jeans. Was looking for a green pair. They looked it up and said there may be 2 pairs at this location. I drove through rain and wind to get here.
Upon arrival I immediately spoke to the sales staff at the register who said she would find out if they had those green jeans. Initially she said «no, couldn’t find it». So I tried on something else and while I was in the dressing room she came to the door and said «we found it!»
She was kind and helpful, giving me leprechaun luck on St. Patrick’s Day.

I don’t know if it was holiday help or what but there’s literally 2 people in front of me and it takes 30 minutes for me to even move up to the register! They’re on the phone, they’re confused, they’re talking to each other. Gap staff, come on — do your job.
Layout in this store is awkward with women’s downstairs and men’s upstairs in a million different cubbies and rooms. And it doesn’t matter if you choose the upstairs register or the downstairs one, they’re all equally slow.

First let me say I’m not usually a Gap shopper. I did get a hello, but the workers were not overly friendly. That doesn’t bug me because I pretty much like to be left alone while I shop. If I can’t find something I ask otherwise leave me be. Thanks!
I came in looking for 1969 leopard jeans. These are some HOT pants, LOVE the print yet it is «Jean» colored. Leopard print is really in right now, but it is just to BOLD for me so when I saw these jeans they were the best of both worlds so to speak and I HAD to have them. As far as the fit goes I have a VERY TINY waist and HIPS and BOOTY! So I had to go up a size from a size 6 to a size 8 to accommodate for the curves, but that made them to BIG in the waist for me, which really isn’t anything new for me, I have had this issue ALL MY LIFE! (my waist is a whopping 12″ inches smaller then my bust and hips) What I got was a great pair of sexy jeans I HIGHLY recommend!
**Now I just will have to go to a tailor to take in the waist just a bit!
3^rd St. Promenade is always fun and this Gap is A– Okay!

Don’t know why we stopped in here… I don’t like the Gap. But, The Better Half and Kiddo wanted to check it out… so, I went along. I don’t like the designs and prices of the Gap.
The girls who worked near the entrance weren’t too helpful either. The Better Half was looking for some socks and they turned away when she started walking towards them… then sounded annoyed when she asked a few questions. Whatever.
Return Factor — 2.14%

It’s the Gap. It has what you expect it to have. If you don’t like the clothes that the Gap produces, you won’t like that store… isn’t that obvious?
What this location has going for it is a bigger sale section than most. What it doesn’t have going for it is quality of customer service. They could care less. Which I actually don’t mind, really — I’d rather shop in peace and have to drag an employee out to help if I need it than have salespeople hanging over my shoulder as though they’re afraid I’m gonna stuff my pockets full of chinos and sneak out the back.

3 stories of crappy, outdated, overpriced clothes.
Does anyone shop at the Gap other than minivan-​driving moms from the midwest?
I’d foolishly bought a Groupon, $ 25 for $ 50 worth of Gap merchandise. I noticed it was going to expire soon and made a trip to the Promenade in an attempt to spend it. On something… anything! I tried as hard as a could and sadly I couldn’t even find $ 5 worth of stuff that I wanted.
The salespeople looked bored out of their gogs and I didn’t blame them a bit — if I had to spend the entire day around practical, work-​appropriate separates I think I’d die a little inside, too.
Gap fail.