Tilly’s

Nice place to find kid’s stuff that they actually will wear. The website sucks, but they have some pretty good deals on sale items if you know your kid’s size. The Santa Monica location is cool.

OMG I love this store. I love the designs, basic with some California sun inspiration to it. Very affordable and the customer service was amazing.

Tilly’s is terrible. They have cute clothes, but terrible customer service. The zipper on my backpack broke several weeks after I started using it, and now it is useless.
They responded to my exchange request by saying that they do not offer any returns or exchanges unless the product is unused. They don’t care at all about defective products.
You can buy the same brands/​clothes from other stores/​websites and have better customer service.
Why would you want to give your money to a company that doesn’t care about it’s customers? Business is about buying and selling. We are not doing them a favor. They are doing one for us.

Loved the customer service at this store! It was crowded but still got great help and a fast check out!

They have the cutest clothes for a decent price. Everything is so nice and great quality. Customer service is great because they are always willing to help you out. The only thing that needs work on is the hookup points with the loyalty program because I’ve earned 0 points and always shop there. I guess it’s a new thing so it needs some work but not the stores fault.

They have all the trendy clothing lines here kind of like PacSun. I don’t like having to compare it to a competitor but that is the only way I can. It is a predominately male focused store but they do have some female things on the left side. The clearance area is in the back. I purchased a BLVD Supply shirt here a year ago but it didn’t look like they carried it any more on my most recent visit. Bummer

A store my Tweens and I can both agree on. Friendly staff, big selection, well priced.

Great store/​selection. Everything that I looked through was neatly organized and stacked, and, being the inconsiderate asshole that I am, rummaged through everything looking for my size, making a huge mess everywhere and creating a scene, obviously.
Just kidding… mostly. I’m not really good at putting that stuff back the way it was, but I try… anyway, like I said, good selection of tanks, shirts, shorts (for guys, anyway) — store goes pretty far back and has a second floor for the kids, which I had to go to since most of the men’s stuff was too big for me. Womp. At least it was cheaper. Fitting room lady was really nice and offered to help me find stuff. Checkout was quick. It seemed that there were plenty of employees running around the store, which is nice.
Def recommend for casual skate/​surf/​whatever apparel, at least over comparable stores (i.e. Volcom, Pacsun, etc.) in the Promenade.