TOGO’S Sandwiches

Tony you give this establishment a bad name. I asked to use the restroom before placing my order and you refused because you said I’m not a customer. Then I said fine and will purchase something and then you refused to take my order. You later responded that «you guys come in to use our bathroom and then I have to clean it up» well then you shouldn’t have signed up for that position! You sound racist and will be reporting you to corporate headquarters!

I was in the area and decided to grab some lunch on the way home. When I got there, I was the ONLY CUSTOMER in there. I asked for a combo, roasted beef and an Asian chicken salad. When I got home, I looked into my bag and I couldn’t find any salad dressing in my bag. So I drove myself back to togos, did I mention I live 20mins away. When I arrived I dumped out everything from the togo bag and showed them I had no salad dressing. They gave me the salad dressing and they tried to offer me some free drink, but I didn’t want it. I just want to enjoy my salad with salad dressing. Once I got home and enjoyed my salad, I went on to the main course, the roast beef. Once I opened the wrapper, I saw that it was only 1 piece of meat in there! WTF! I just wanted to enjoy a nice lunch on the way home, instead I got a headache and unsatisfied stomach! Never again!

Ok, I get everyone has bad days but there’s no need to take it out on your customers. Horrible customer service!

Togo’s is my favorite chain sandwich by far. I don’t go here very often, but I’m always satisfied. The food is well portioned, fresh and tasty. The people are friendly and helpful.
I usually order wraps, but today I changed it up and tried their new Cuban Sandwich. This was a mistake I personally take responsibility for because I had the wrong expectations. Great Cuban sandwiches are made by real Cubanos in places like Havana or the Little Havana neighborhood in Miami. A special sandwich press is critical to get these right. I know this. I know better, however I saw Cuban Sandwich on the menu and said to myself, «I LOVE those, I’m gonna get that.» I didn’t like this sandwich at first, but once I realigned my expectations it was okay. It’s a Togo’s sub with Cuban Sandwich ingredients on it: pulled pork, ham, cheese, mustard, pickles, sort of smashed. If that’s what you want it will be good. The pressing was where it really failed and the ingredients were fast-​foodish, not foodie-​foodish. I knew where I was, I rolled the dice, not great but as a Togo’s sandwich good for sure. My fault for ordering it, but I’m an optimist, I like to believe things can surprise me in a good way so I sometimes take risks. Character flaw? Nah, you win some, you learn some.
Overall I like Togo’s a lot. This location is a gem, the people are great. I’ll be back.

Every time I come here, togos offer the check in special with a free drink. Fast easy service.
Get the new boom boom pastrami.

The sandwich was fine. The staff were inept, and rude.
I have been in the foodservice industry since I was 16.
The way I was treated, and under the guise of «We’re busy» didn’t cut it. A cashier, three sandwich makers and only 2 other people in line… Busy? Really?
You need another career and lessons on how to speak to a customer

I come here quite often. I get the same damn thing… Like every time I go in there. They have a new employee a short Hispanic dude… And for one I just got a really weird Feeling of him. Plicae always order my sandwich the veggie with Pepper jack cheese I wait for them to complete that when they ask anything else before they close it I tell them that I would like hummus and jalapeño on it.
For one the sky didn’t get at first I wanted hummus and jalapeño on the damn sandwich.
When I normally order they just put it on The thing. This guy started to actually argue with me. I mean phone aggression argument.
He kept asking me how many scoops saying it was a dollar per scoop. Like I said usually when I go in there they just make it I never tell how many scoops. And I never end up with a $ 20 sandwich.
One other guy I assumed was the manager Who I have seen multiple times in the store, didn’t even stop in. And he seen them make it multiple times.
My main concern here was the customer service standards. I work in customer service and the place we actually had to smile but you might be the most pitstop person in the world. This guy had no customer service skills and for lack of a better phrase… He was a jerk.
So this place TOTALLY lost a customer.

Recently I came in to grab a quick bite after my sons JV football game. There was this Mexican man who look really black/​dark with glasses on helping me out. He came off to me being super rude. Was talking smack about me in Spanish with his co workers making it seem like I did not understand him. He should be FIRED for the way he was treating me. He didn’t even wash his hands when he was making my sandwich.
DO NOT COME HERE AT ALL!

No more #25 = No more Togos
Used to eat here at least once a week until they discontinue a sandwich I have been eating since I was a kid! Thanks Togos!
Just out of curiosity, why was it removed from the menu?

Very friendly employees!
The only issue is with parking. It seems that on Fridays and Sundays there is some kind of event at a restaurant in this shopping center. Parking is horrendous. It would be nice if the owner could put up a couple of reserved signs for some spots just for Togos customers…

This sandwich joint is awesome! It’s on my way back from work so I’m a regular here. I’ve tried almost all of the sandwiches and they all are a pretty big portion. Nothing is overly greasy or unbearable and it’s pretty fairly priced food. Can’t complain and this place gets the job done when you’re craving a good old sandwich.
The staff here is also always friendly and they give me a great conversation while I’m waiting for my food. Would definitely recommend this place to my friends!

I love this Togo’s. The staff is ALWAYS friendly and absolutely hilarious!!! One sandwich maker always «pops» the bag up high up in the air and catches it before he puts the sandwich in. Like a circus act!!! Their sandwiches are always delicious. Yes, they are right down the street from Santa Clara High School, where I work, so expect a line at peak times.

I’ve only been to this Togo’s two-​three times due to them being in the same shopping center at Mr. T’s (my barber). Whenever I go to Mr. T’s on a Friday or Saturday afternoon, the wait time can be up to two hours. With two hours of time to kill, I usually begin by grabbing some food.
Some facts:
* For the most part, the employees whom I’ve dealt with have been friendly and cordial.
* Compared to other Togo’s locations I’ve been to before, this particular one has a lot of seating.
* They’re very quick at getting your sandwich ready. They will usually have one employee who will make your sandwich and another who will take your payment.
Overall, I’ve got no major complaints. When you take into account that the shopping center that this Togo’s is in is located right next to Santa Clara High School, you should definitely expect this place to be packed with students and faculty during peak lunch hours on weekdays.
4 stars

Togo’s has been my all time favorite sandwich spot since I can remember. I’ve been to many across the Bay Area, but never have I had such a rotten experience.
I came in half an hour before closing time, and the three staff members working looked at me like I was some kind of evil. They had already put everything away and nobody spoke to me for a minute or two. Finally, the older of the three asked what I would like. I ordered an Asian Chicken Salad, and she flustered about trying to find all the ingredients that the other two had already thrown out or put away for the day. The older employee asked over and over again for where the wantons were, and neither of the other two responded. They all halfheartedly looked in boxes laying around on the floor, until she finally just handed it to me and asked for me to pay. I said «So…no wantons?» the woman looked around at the other girls again who continued to look in boxes, still asking me to pay. «Are there wantons» I asked. I couldn’t get anyone to make eye contact with me, as if I weren’t standing there. I directed my question to every one of them who in response looked around confusedly and ignored me completely.
They did not directly tell me there were no wantons, they did not apologize for not informing me of this before hand, did not offer me anything else, did not even acknowledge there was a problem. I paid and left, never to return (even though I just moved in to a house less than half a mile away). I’ll drive the extra distance just to get some competent service, and employees who don’t treat me like dirt.
The ONLY reason this review is 2 stars instead of 1 star is because I still enjoyed the flavor of the salad, wantons or no.

This restaurant is full of incompetent employees who can’t get your order correct DONT GO HERE! There is better sandwiches at subway. There menus has been changed to remove almost all the old favorites and is now a bunch of crap sandwiches. I have been going to togos since the first one opened on the San Jose state campus in the 70s I no longer will patronize togos. And when I complained to the manager he didn’t even offer to make it right.

The staffs here are really friendly! Turkey and avocado is my favorite thing to eat here. Everything on it on a sour dough bread!
Huge tip: don’t come on the weekdays around 3pm-​ish. All the high school kids hovers over that whole area, unless you don’t mind.

We have enjoyed Togo’s since we were in High School ourselves, but we try to make sure we cook most of our meal. Of course there are those days that we do not want to cook, because we have been out all day and doing some family activity, and we encountered one of these day.
We arrived and were greeted by very two friendly employees and they asked if we know what we wanted. The good thing I get the very same item (#9, large, on onion roll), so I ordered and asked for extra red onions, my wife order and our meal was done before we were done arguing who was going back to the car to see which kids is in trouble.
We were out of Togo’s with our food within eight minutes, and trust us the quality of our meal was very good and tasty.

I’ve been coming here for close to a decade.
Well-​staffed location, and when they get busy, the line moves along at a good pace. Sometimes, there is no line at all.
Friendly and courteous employees. We’ve never had anyone skimp on ingredients so far.
We usually each get a Farmer’s Market Salad and split a large Turkey & Avocado. I eat my half of the sandwich without the bread.
Every now and then, instead of a sandwich, we’ll each get a Viva Veggie Wrap (a toasted spinach wrap with onions, lettuce, hummus, feta cheese, roasted peppers, and balsamic dressing) — I don’t eat the spinach wrap, because I have to cut down on wheat comsumption.
The food is fresh and there is plenty of it.
They’ve always had the sourdough available (I’ve been to other locations that were constantly out of it).
The tables are wiped down frequently.
Sometimes the small bins that hold the trash (there are no regular trash cans available to customers) get very full and almost spill over.
Clean bathrooms, and the parking is shared with 7-​Eleven.
Located on Benton and Kiely.

Check-​in and get a FREE medium soda ! On my way home this is our go to Togo’s I will stop by to get our dinner sandwiches… Parking is always a easy time. Never see a line in the store… Never a crowd…
I usually get the Hot Pastrami large ! One of my all time favorite. And as I check– in on my trusty Unilocal app… Wooo Hooo I get a FREE Medium soda. !!

Great, I love the sandwiches here.
Really close to the high school and right next to a 7 Eleven so sometimes there’s a lot of teen traffic in the area.
My favorite time to visit is on weekends if there’s too much to do and I don’t have time to make lunch.
Great daily specials, too!
Clean dining and sandwich prep area. Friendly staff. Never had a problem here.