Elite Furniture & Matress

We bought furniture 4 months ago and the bed broken. They don’t want to fix it. No quality furniture, bad service. Rude Chinese sells man. Avoid the place !!!
Very disappointed!!!

We bought a couch, coffee and side table, dining table and chair set from here. They are reasonable priced and seem to be of very good quality. The salesperson «Kevin» and his colleague were both very helpful.

I was determined to find the best deal and perfect furniture for my small apartment. Kevin (sales guy) was amazingly helpful! He didn’t seem to mind that it took three trips to make up my mind on what I wanted. He was very helpful and offered his advice. He even was willing to work with me when I realized I messed up my room measurements. He won’t pressure you to order anything and offers his opinion. I had horrible experiences with the other local sales furniture people so this was a welcomed change. My furniture arrived exactly when he said it would and I have had it for 2 months now and love it.

I absolutely love kevin! I bought my bedroom set about three years ago from Elite furniture&mattress and loved Kevin’s professional advice and service. I recently moved and wanted new furniture for my kitchen and living room and I was soooo glad they were still in business. I gave him my budget and he hooked me up. I loove my new apt décor and highly recommend Elite furniture & mattress if you are looking for great price and service.

After shopping around a few stores, I stopped by Elite furniture to check out their selection. I decided to order a sofa with Kevin. He was professional and gave reasonable pricing. Delivery was as scheduled and they were willing to deliver in the evening.
Prompt service and good pricing for a modest budget.
A must stop for your furniture needs.

After checking out several furniture stores in Santa Clara in a day, we realized that Elite Furniture is the only place we needed to go (based on our budget). Kevin was extremely helpful and straightforward while recommending the pieces that meet our needs. We ended up buying a leather couch, a five-​piece glass top dining set, and a beautiful pop-​up coffee table.
We couldn’t be happier while all the items arrived.

Bought a white leather sofa + love seat, and a bookshelf here. The asking price for sofa + love seat was ~$ 900, a pretty reasonable price. The quality of the sofa is pretty good, and we like its style.

I will echo the reviews that mention the lack of customer service.
We bought a bed and frame from here, and were promised delivery in 5 – 10 days. 12 days later, we called looking for our delivery. They said «Oh…yeah we have it.» No acknowledgment that they were late at all.
So they then tell us it has to be delivered ASAP, otherwise it would have to wait until the next week. We reluctantly agree. They then deliver the bed and box, but no frame. We ask where it is, and the delivery man says he forgot it. He says he will go back and get it (we live about 10 minutes away).
3 or 4 hours later, without the delivery man never bothering to call us back at all, we call again and they tell us that the bed frame was not even delivered to them. We have to wait until the next week at the earliest. We demand to speak to someone else, and are told the owner only comes in once a week and we have to wait. We also ask that the delivery charge be removed, and they say they will «get back to us.»
Horrible experience that is still not resolved as I type this.

I have bought a couch and mattress set from these guys. We went to probably a dozen stores for each purchase and Elite not only had the best prices for the exact same product, but above and beyond the best customer service.
Went in today looking for a full sized mattress set and the guy said that they did not have them in stock at the store. I opted to go for a queen purely out of convenience, but he made like 3 phone calls and in the end got me exactly what I needed. Top notch all the way around.
Also, $ 30something for delivery instead of the $ 75 I have been quoted at other stores.

I went in & wasn’t acknowledged. A simple hi would have been nice at least. But anyhow, I was looking for a couch under a budget so when I went in there were some couches but it seems liked they were mainly leather, which we are looking for a fabric material kinda couch.

Great quality furniture for really good price. Ask for David. He’s the best.

After a lot of shopping around, we decided to check out EF. It’s a much smaller showroom than many other local furniture stores; but we found two sofas we liked, which is amazing since we have fairly opposite tastes. Prices were pretty good and compared to other shops, delivery wasn’t too expensive. Service was good, too. As we already sold our old sofa, we were also pleased that the new sofa (i.e., not the showroom floor sample) could be delivered in less than a week. All in all, I think we got a nice looking, solid, comfortable piece of furniture at a very reasonable price and delivery time frame. Can. Not. Wait. For it to be delivered this week!

Competitive prices. The wife and I were eying a sofa and chaise from Home Furniture down the street. Elite Furniture was selling an almost identical one for $ 100 less. Both places offered a discount for paying cash.
The sofa from EF looked a little wrinkly, and I somewhat recall the one from HF looking slightly better. It wasn’t a huge deal to us though, and apparently saving $ 100 was more important, so we went with the one from EF.
The furniture was delivered 3 business days later, and that’s where communication was a bit lacking. Our delivery window was supposed to be 5−7pm, but we called the store around 5:15 to find out that our delivery would be late. We called again at 7:15 and were told that we’d get a callback, which came at 7:45. The delivery was finally made at 8:15. So much for evening plans.
Delivery cost us $ 30, which wasn’t bad, but Home Furniture would’ve delivered for free. In retrospect, we probably should’ve ponied up a little and gone with the better looking sofa/​chaise from HF. Still, we’re liking our new sofa. My recommendation is to check out both Elite Furniture and Home Furniture (and others) before deciding which one best suits you.

Excellent service! Great people and selection!
After going to 4 – 5 furniture stores, I thought I might never find a dining table that I actually liked and that wasn’t $$$$. Elite Furniture & Mattress was my last stop of the day, and I almost didn’t go inside. The storefront was smaller than that of other stores, so the selection seemed limited from the outside. However, in I went, and I ended up finding not one, but two great tables. Being indecisive, I thought I should get a second opinion (or 5) before making my purchase. No problem! David said I could pay a deposit to lock in the Black Friday deal and come back the next day. He wrote down all the measurements of both tables for me, too, since I wanted to make sure the table would fit in my dining room. If I changed my mind, he said I could even get my deposit back as credit.
On the delivery day, I was running late to get home and called the store. No problem! They were able to accommodate my timing and come later. They still got to my house before I did, but they set up all the chairs while waiting for me. And once I got there, they brought everything in very quickly. I tried to carry in some chairs while Brian and David set up the table, but they refused to let me, joking that they would get mad at me if I kept that up (I did sneak in two chairs).
Brian, David, and Kevin really are all-​around nice guys. I would recommend everyone to check out Elite!

Best place for purchasing furniture in Bay Area I can say. Best in quality and very reasonable price. We recently moved to California. Searched almost 10 to 15 furniture shops and we couldn’t find better furniture that we like and everywer it’s very pricey. Though they has less collection they al look good and low price too. We purchased our sofa+lv seat, mattress & spring box and dining table. They delivered within a week and assembled everything. Would love to purchase more again in elite.

I absolutely love this place. Everything from the customer service to the variety is more than stellar. I initially bought a mattress from Kevin who gave me a great deal and really helped me find the right mattress for me. It was delivered on time and he kept me updated throughout the week on the status of my delivery. A few weeks after I bought the mattress, my cousin and I were looking for more furniture for our new apartment. We went to a couple furniture stores and had no luck. Not to mention we went to Furniture Discounters and received horrible customer service, so we decided to come back to Elite. Kevin’s associate gave us bottled water while we were browsing through their catalog. They had the exact table we wanted for a great deal (6 ft table, chairs and bench for $ 450!) and my cousin found a bed frame that she loved. They went above and beyond to find the foundation that she needed for her tempurpedic mattress and they promised to deliver everything within a few days. We are looking forward to having our table just in time for Thanksgiving! This experience really showed me that you don’t think about the people that give you great customer service until you have a run-​in with people that don’t provide the least bit of decency. You’re awesome Elite, I will be advertising for you!

Elite Furniture & Matress has the best customer service in the South Bay out of the 7 or 8 stores that I’ve been to, with competitive prices.
I began by craigslist searching a bunch of furniture dealerships around my area. Since I had just moved here and got an apartment, it was EMPTY as can be as I brought only a car full of clothes along with me. A new Chapter in my Life if you will call it, exciting yet a real headache for me… as I found out that I can be indecisive when it comes to furniture. Times like this I wish I had a girl by my side to tell me what looks good and what doesn’t.
So none of the dealers that popped up on craigslist was Elite Furniture & Matress, actually I just happened to see from street front as I was driving from store to store running errands. I popped in and saw a couple of bedroom sets that I had liked. At that point, I was getting tired of looking at warehouses upon showrooms of furniture and almost bought a set on the spot just to get it over with. But at the last minute, I told them I will return tomorrow with the cash and my final decision on which set I would like to purchase between the two.
Afterwards, I told myself to be reasonable and a savvy shopper and take a look at a few more stores. I did just that and found myself thinking, no, gross, ughh! Then things took a bit of a turn and I found a store near South San Jose that had things I really really liked. All the prices were listed for the products but it also said, «Final Price, Don’t ask for Discount!» Jeez okay! So I wrote down the prices of the things I liked and snuck a little photo of them as well for reference.
The next day I went back into Elite Furniture & Matress and told them how I went shopping around some more and found some new items that I liked and if he is able to get them, I would like to know the pricing of it. Turned out that the same bed I liked at the other store in his store as well. I don’t know how I missed it but it was right there in front of me the whole time. As he began to crunch numbers and gave me prices, I started them hmmm an errrrr myself. I asked if I could be straight forward with him and tell him the prices I got from another store. He said «SURE! Let me hear it, if we can beat it i’ll let you know, if not, i’ll tell you straight up to get it from the other store.» Great! Lets give it a go!
So I gave him all my prices and he jotted them down. With his own number crunching he said that HE couldn’t match those prices and that I should go to the other store for them. I was a little bummed because I really wanted to buy from these guys with their patience, excellent service and honesty I had been receiving, plus they were closer to my home. But before I left, he said let him call his Boss to see if he’s willing to price match and also to keep himself from getting in trouble by giving me too low of a price. After a few exchanges of words, he got the Go from his boss to make a deal with me…
These guys are straight shooters. Tell them what you’re looking for and they will recommend the the best balance of product vs cost to you. If you’re looking for something to use temporarily (few years) and don’t mind selling it later when you move for a fraction of a cost, they will show you the cheaper products that should last till then. However, if you want something that will be a keeper, they will tell/​show you which items to stay away from but of course the price will gradually increase with quality.
3÷21− I got my Furniture delivered, they did a great fast job of unloading my bedroom set and setting it up. One of the dressers had a manufacture defect, not their fault, David was quick to tell me that they will ship it back and get me a new one. He had me initial next to only the items that I received and said he will call me when the replacement comes in.

Me and my friend bought most of our furniture from here. prices were quite reasonable compared to similar stores around. the ambiance is comfortable so you can spend time making the right choice and the salesman named «Kevin» was friendly and honest to help our decision. the delivery was on time as committed and was installed my their folks without any issues… I would go their again if I need any other piece of furniture.

Great prices on furniture. There catalogue/​suppliers are very likely the same as most other furniture stores you would see around, but their prices are much better. Also the sales person «Kevin» seemed a great honest guy to deal with, which is hard to find at many of the other furniture stores I checked out.