Rotorsport Complete Mazda Service & Repair

Place is a joke! Your meeted by a woman at the front desk who has enough makeup on that makes it her look like a clown from the circus. I asked her if she can fix my Mazda she told me I need an appointment. I told her I called the day before talk to her and her name was Judy she told me that she never spoke to me in that I haven’t recorded. Seems like the Queen shop but to deal with the first to deal with that person makes the whole place ugly. Not to mention when you leave the placethere is 5 – 6 pitbulls in a hot van in kennels. Where’s the animal control or the police when you need them this place gets two thumbs down from me.

What BS. I called to ask about bringing a car in for a prepurchase check. I was told «just bring it in around 9 and we’ll fit it in». The following day we brought the car in and were told we needed and appointment. When I mentioned the previous day’s conversation the woman said «do you have that recorded?» As though I would record (or it would be legal to record) all phone conversations…
Not getting my business.

My only go-​to place to have my Mazdas taken care of (2007 MX5 & 2006 Mazda 6). Paul and Judy have always been friendly and willing to listen. I trust Paul’s advice wholeheartedly on what I need to have taken care of and what can wait.

I’ve been taking my 2004 mazda 6 to Paul for a couple of years now. man this guy knows his mazdas. I wouldn’t trust anyone else with my car. A Lil more expensive than other places, but you definitely get your money’s worth. Plus it’s super cool looking at the older rx7 in the parking lot. When I get a oil change, I walk across the street to dollar tree to kill time. By the time I’m back there already finished. Can’t beat that!

I would go here first if you have a Mazda (whether you have a rotary or not).
I dropped off my MS3 after Putnam Mazda had the car 3 times and could not figure out what was going on.
Paul figured it out.
He also pointed out something that I was not aware of after he drove the car (that the car was not on a revised fuel pump) which was great, as the higher RPM power loss was greatly reduced by this upgrade.

I am EXTREMELY disappointed with Rotorsport. I’ve ONLY gone to see Judy and Paul and the rest of their team since I bought my MS3 4 years ago, and each time has gotten progressively worse. Just this month I had inquired Judy for a simple quote for a cabin filter change (it used to be a huge pain to change these out pre-​2010 and didn’t have the tools nor know-​how to do it myself), and she hasn’t followed up with me and it’s been over a week. In fact, every time I’ve gone there, Paul and his team are extremely snobbish and will respond to questions with an elitist attitude, because if you don’t seemingly know all the nuts and bolts of Mazdas/​automobiles, or if you are looking to explore different options w/​them, then they can will belittle you like a child and treat you like you’re wasting their time. I’ve even had the front desk lady, Judy, ignore my calls or simply not follow-​up, and I literally have to hound her by calling in multiple times. And to top it all off, their mechanics will frequently mutter under their breath and judge you if you decide to go w/​a parsimonious approach. Whatever the case, I can see that my business is unwanted.
All-​in-​all, this has been about a 3 – 4 year build up to my review, which is very upsetting to post, because I see all these other great reviews on here and wonder why I feel like I’ve been treated so poorly… even though I had been a loyal customer for several years. As such, I’ve decided to take my vehicle and business elsewhere, which is disappointing because it’s hard to find knowledgeable Mazda mechanics without the auto-​snob attitude.

This shop is amazing. I came here years ago and after this long, my experience hasn’t changed. I’ve received reply emails literally 1 minute after I’ve sent them (not just the automated ones), never paid more than a penny over what was estimated, super-​nice receptionist, timely phone call updates, and Paul always comes out and explains to me what they experienced with my car when I pick it up. I’ll come to this shop for everything from now on. (2010 MazdaSpeed3, 2007 Mazda CX-​7)

My check engine and AT warning lights were on and I obviously didn’t want to drive all the way to Burlingame with serious warning lights so I found these guys on Unilocal.The reviews were too good to ignore!
What a relief it was to find out it was nothing major! Within an hour of arrival (after calling ahead) my car was back to normal. It was quickly diagnosed as being a sensor that needed to be replaced (phew nothing major). The software was also updated and fluids were all topped off (both of these things were not even on my bill!)
Despite my car being «behind the curtain» so to speak for an hour, I was only charged half an hour in labor. I was impressed with the honesty and prompt service.
These guys will go beyond what your dealer will do. I highly recommend them!
— Mazda3 ’06 129,000 miles and still running strong :)

I had a LSD rear end rebuilt here and prices were good

After shopping for three years for a dependable, honest, and reasonable mechanic, my search has ended. Paul and Judy were very professional. I called Judy and made an appointment with the shop. They took my 2009 Mazda 5 two days later. They fixed all my requested repairs in a day and half. They charged a price much lower than the dealership. They fixed a problem that four other garages couldn’t. My van drives as good as new. It’s good to find a fellow Mazda 5 enthusiast. I have my mechanic for as long as I own my van.

I thought I reviewed these guys a long time ago but apparently I didn’t. Paul, his wife and his team are the best! If you have a Mazda, this is the place to bring it. Paul loves his Mazdas and it shows. I would call him a Mazda nerd, and I mean that in the best possible way :-)
If you’ve read my reviews from along time ago you’ll know I’ve had mystery issues with my 2003 Mazdaspeed Protégé. Mazda only made like 2800 of these so it’s really hard to find anyone who knows about or wants to try and fix them, besides the dealer. And we all know the dealer will rip you off.
I was at my wit’s end with issues with this car and had actually been told by my last mechanic to sell the car while I could still get a little money for it. Both my mechanic and the dealer weren’t completely certain what was causing the issues the car was having, the mechanic refused to touch the car anymore because he didn’t want to charge me for something he wasn’t sure I needed, and the dealer wanted to charge me thousands of dollars for something they weren’t sure I needed.
One morning I desperately Googled something like «Mada San Jose» (which I’m pretty sure I had done before without good results) and Rotorsport came right up! I called right away and explained my issues to the lady on the phone (who turned out to be Paul’s wife). I was so happy to have found Rotorsport she probably thought I was crazy.
I brought the car in and met Paul. After leaving it with him overnight, he was able to get the car running normally and fix a few other problems, all for less than $ 300! Hard to believe everyone else either couldn’t figure it out or wanted to overcharge me for things I didn’t need yet. My car did have some standing issues that I didn’t need to worry about too much a the time, and Paul made those clear to me and let me know what my options were rather than forcing me to purchase stuff I didn’t need yet. He was also able to give me a quote on my broken passenger side mirror and recommended a great windshield replacement guy. I had called several body shops and got outrageous quotes or no call back, but Paul was able to get me the answers I needed immediately. I had him fix the mirror and I used the windshield guy and now my Mazda was both looking and running great again!
Since that first visit, every visit I’ve had has greatly exceeded my expectations. The work is always finished ahead of schedule, and always at very reasonable prices. They even fixed a few small items for free, which was totally not necessary but much appreciated.
Keep up the great work, Rotorsport team!

Overcharged.

This review is long overdue. My 2004 RX8 needed a new cat. If you know these cars you know that the catalytic converter is a major expense. After calling around, I decided that if I was drop major coin, I’d go with someone who had the great reviews to back them up.
I came in and was greeting by Paul and his wife I think (Sorry, I forgot her name). I told them about the issue and he explained what it could be. He took my car into the shop and confirmed that since RX8’s run really hot, my cat had burned out and I needed a new one. He said since the part was so expensive, he wouldn’t charge me labor to install it. He also asked if I was having power steering issues and when I said yes, he said it would no longer be an issue because he took care of a sensor that was the cuprit free of charge. I was really impressed by Paul fixing my power steering issue free of charge before I had agreed to have the cat installed. That being said, I dropped my car off the next day, had my cat installed and have been running smoothly ever since. He also made some recommendations on how to improve my car’s performance without being pushy. If I ever needed something else to be looked at on my car, I would not hesitate to stop by Rotorsport.
+ Great Service (Paul isn’t the charmer but he’s a straight shooter)
+ Knowledgeable
+ Honest
+ Reasonable prices
— Closed on weekends

Paul, the head mechanic and owner at Rotorsport, is a genius. I floundered for a while to find a place that could service my 2005 RX-​8, but I would not trust anyone else to work on my car as much as I do these folks.
Reasonable rates, quality parts, and straight-​up service. Go here if you have a Mazda car of any kind — you will not regret it.

Rotorsport is my recommendation as the to-​go place to anyone owning a Mazda in South Bay.
What I like about this place is that they will not upsell and you can trust their assessment. Many times, Paul (owner /​head mechanic) has done minor tweaks and fixes on the side without an extra cost, basically delivering more what one can expect. He is an expert mechanic and does top notch work.
I have had them service, fix and install a supercharger and other improvements to my Miata since 2011.

Fantastic place, very friendly and knowledgable, fast and well priced I recommend this place to any rotary enthusiast.

Anyone has the car there now?
Have been trying to contact them since last week but seems that they aren’t opening for business???

Visit #2(not for the same thing) for an idle issue on my 09 rx8. I was in and out in an hour and car runs like new again. This is the only shop for my car. No BS, no over charging and you can really trust Paul when he says «its all good».

Had a check engine light. Oak Tree mazda wanted $ 180 to Diagnose the Issue and additional amount to fix it. Unilocaled this place and landed up there in 2 hours.
The owner checked the error code for free, and clearly explained the issue. Asked them to check my brakes and lights .
The vehicle was serviced check engine light issue fixed, brakes resurfaced in 1 day and vehicle runs great !!
If you own a Mazda in bay area and donot care about upscale waiting area @ Dealers. This is the place for you .
Although Rotorsport can clean and tidy up the reception area :)

I’ve only owned my Mazda (07 speed3) for about a year, but Rotorsport has become my Mazda GOTO service center. I know how to do the things I’m asking them to do, but I just don’t’ have the time anymore to do all of this work. So far, it’s mostly been regular run of the mill maintenance, but Rotorsport and the folks that work there genuinely care about you and your car, and every time I go there, it shows.
The Receptionist:
Judy, is just plain awesome. Always super happy to help you.
The Owner:
Paul has been working on Mazda’s for many years, and is a seasoned Mechanic. I love this, because he’ll give you the details straight-​up, tell you like it is. He’s also very down to earth, and a nice guy to talk to. He’ll shoot the Sheet when he has time, and is enthusiastic even after having worked on cars like yours for many years.
Pricing:
They charge very reasonable prices for top notch mechanical work. They’re also super thorough (an oil change is never just an oil change at their shop). Today they threw on an aftermarket motor mount for no charge because the car was already up on the lift). Awesome.
Parts-​on-​Hand:
They regularly have on hand Royal Purple Synthetic Oil, Hawk Brake Pads, Motul brake Fluids, some Redline Tranny and differential fluids. These are the the types of parts I would have asked for if they were just starting to build their on-​hand-​parts-​stock. Gotta love it.
Facilities:
They JUST moved to a new much larger facility. Right now, it looks a bit ghetto, but I can imagine what it will look like when they’ had more time to spruce it up, should be good. Definitely much more parking and car storage at the new facility. One thing I would ask if they read this is, today, it was a bit warm in the waiting room. It would be nice if they could cool it down a bit on warmer days. I’m unsure if they have free wifi at the new place. I saw a router on my phone, but am unsure of the password (it’s secured).
Summary:
If you own a mazda and live or work around Santa Clara, these guys deserve your business.