Avis Rent A Car

booked a avis budget truck for my move over a week ahead of time and the day before I was scheduled to pick it up, they call me at 5pm saying they do not have the truck and to call budget customer service to locate one to send to this location for me. I called the next day and told them I can pick it up the next day instead so they wil have an extra day to locate a truck for me. They never called me back in the «next 15 minutes to 2 hours»…I called the next morning and they said they didn’t get any request to look for another truck and on top of that, will not have a truck for me for another 3 days!!! I couldn’t move on tuesday because I will be a way for business trip. Thank goodness, I still had time to book a uhaul instead. It was a nightmare dealing with budget… and worst of all, the contact number I gave them to call me back on went to a telemarketer! They were the only company that I gave both mine and my boyfriends and we keep getting calls from the telemarketer with (714) 798‑2276. The voicemail that number leaves is just background noise and they always call twice! I looked it up online, it is for a timeshare. ugh, never again would I used budget truck rental in general and this place was no help!

Very unprofessional. I had reservations for a truck at 11am, Aug 15. Got there, and was told the truck was in Mountain View. I told them they should have called to notify me, I would have gone there instead. Nothing. a little sorry. that was it. Then they told me to go to Mountain view to pick it up and they would pay for my cab fare. Did not happen. I get to Mountain View locatiion on Old Middle field rd, and this person was sooooooooooooo RUDE. I had to get another cab to get home. Then I’m calling Corporate Customer service, I get routed to mexico. They said they had no corporate number. I asked to speak to his boss, patched me through and the phone just kept ringing. I don’t like complaining, but this is really bad. How can you be in the service industry??? VERY BAD !!! STAY AWAY until they make changes!!!

Such incredible customer service! Umesh was an absolute breeze to work with and very helpful!

Called to extend my rental and was a little taken back when the cost went up per day, especially during the weekend when the cost usually goes down! When I asked why there was an increase, the guy on the phone replied «you’re not doing us any favors». That’s a pretty dumb response, dude! I hope this Unilocal review doesn’t do you any favors either.

Received some excellent service from Prajwal at this Avis location. I picked up an Avis rental car from SJC, and managed to run over a nail a couple days later. Took it in to this location, told Prajwal what happened, he quickly checked the tire and said «go ahead and choose whatever replacement car you want.»
The site is smallish, so not a huge selection of cars. Some brief paperwork and a few mins later, I got a free upgraded replacement car and happily was able to drive on with my day.

Got a shiny new red Mustang for an amazing price! Umesh is an amazing guy, gave me the best car he could and no hassle in the entire process. I walked in and was out speeding in 3 minutes!

Is it possible to give no stars? 2 times in 3 weeks i reserved a truck for a move. Both times I was told that they could not honor my reservation, once with 24 hour notice, once without. Don’t tell me about the corporate world or that you are not responsible for the situation. As a franchisee you most certainly are responsible for my customer experience and my experience sucked.

This would have been my second time a truck here (seems like we are addicted to moving, as this is hour 4^th move in 3 years hah!). Anyway apparently there was an issue with getting my truck on time (previous renter broke down or something). But I appreciated the guys at Budget calling me early in the morning to give me a heads-​up and finding out alternative options. In the end I could not rent from them because I realized the new apartment’s garage ceiling was too low for the truck that I reserved. I had to get a cargo van and unfortunately Budget did not have any cargo vans (hence minus 1 star!). Still had a good experience from these guys and would come here again (hopefully not soon though).

Be careful they cheat on price. I ended up paying more than double for the one which I called and reserved. They do not inform you anything while booking but charge you a lot. You get so many other good deals with other companies.

I decided to give them a try. I was given the wrong keys the first time, but issue was corrected after they took me to the car they thought they assigned and it was filthy. Soda cans, and trash. The ouside was very drity. He asked if I wanted to take the other car which was clean but had some minor damage to the front bumper. I do not know if I will return to this location.

Dropped my moving truck off here after driving up from Orange County. The gentleman at the counter was friendly, helpful, and delivered speedy service. I don’t know what it’s like to make reservations with them because all I had was a drop off but it went extremely smoothly. I was concerned that they were going to attempt to find something to bill me for (sometimes this happens with rentals) but this wasn’t the case. Would definitely give them my business again.
Fyi I was here at 745 am so it wasn’t busy.

I booked a SUV from web site. I expected all SUV are 4×4 or AWD. When I arrived here, the reps. told me is not 4×4. I have no choice to cancel this transaction.
But they tried hard and found a 4×4 SUV for me. I need to thanks those two guys, Prajwal and Umesh.
I don’t like Avis web site. How could I give web site a review? If I could, I will give one star to Avis’s site.

I have recently rented two different times from this Avis/​Budget Rent a car location, for local rentals. I got very good prices by using Costco Travel online. The location is relatively close to where I live, and they have a limited selection of cars which rapidly change over, but the positive is that you can see what they have, and I have found them to be very polite, accommodating, and genuinely make an effort to put me in the car I preferred (which is a very different experience than I have had a most rental agencies). They do sometimes only have one employee at the desk, but it’s a small agency, and they get to you as soon as possible… I think the longest I’ve waited was maybe 15 minutes, and usually it has been 5, maybe 10 minutes. Very polite, accommodating, good prices if you order online. This will definitely be my preferred vendor for rental cars as long as I live nearby.

First weekend of May ’14, I rented a 16′ truck from Budget. Truck wasn’t clean, fine, but that means I don’t have to clean it! Woohoo! Very fast service.
I was nervous when the guy walked outside and did the truck inspection without me, then had me sign it to say it’s accurate. But no trouble came out of it. I would recommend requesting doing this yourself, though.
One very bad thing: I found a razor blade in the back flush against a divit. It was stuck back there. No one got hurt and I removed it. Scary.

I’m surprised to see a mixed bag of reviews for this place. My most recent experience (mid-​April 2014), was awesome!
I reserved a 16-​foot Budget truck for my move. On the website, I was warned that lift gates were only granted for commercial use. When I picked up the truck, I was pleased to find that my truck included a lift gate at no extra charge. Being Easter weekend, this location was going to be closed on the date of my return, so they gave me an extra free day!
When I picked up the truck, the fuel level was a little less than full. When I returned the truck with a full tank, the associate took note of this difference and credited me 10 miles as a gesture of appreciation. Wow! Even though this makes perfect sense, it was totally unexpected.
I wish I got the name of the gentleman who helped me, so I can give proper recognition for his warm and polite etiquette — this guy deserves a raise! He was a bald Middle-​Eastern gentleman.
I’m definitely coming back in the future, and will recommend this place to my friends and family!

A little communication goes a long way. (My wife would agree with that)
I had a reservation for a 16-​foot truck from this Avis/​Budget. The day before, I gave them a call to make sure that my truck would be available. I’ve rented a truck from Budget three times before, and something has gone wrong each time, so I’m probably justified in being a little paranoid. The rep told me all should be good.
Fast forward to moving day. Well if it ain’t my luck, something went wrong! The same rep called me 30 minutes before my pickup time and explained that the customer who was supposed to return my truck the day before had failed to do so and was unreachable. There were no other 16-​foot trucks on hand, but the rep had a backup plan to transfer my reservation to Budget in Mountain View if my truck didn’t show up in 15 minutes.
My reservation did end up getting transferred and I had to drive a little out of the way to pick up the truck, but the rep gave me 10 free miles to compensate. I really appreciated him keeping me informed (I’ve had a bad experience at the other Budget in Santa Clara where they changed my pickup time without telling me!), but more free miles would’ve been nice, as the location change added 15 miles to the meter.
So would I try to rent from this Avis/​Budget location again in the future? Probably. Will my luck continue to bring misadventures my way? Most definitely!

Horrible customer service. They always say they cannot offer the complimentary shuttle that is standard for car rental sites because they are so busy. They are incredibly understaffed! Anticipate long wait times! Get a friend or cab to pick you up because you will not be able to rely on this company to help.
I am in the lobby by myself with two employees who have nothing to do, incredibly busy indeed. Waiting for the cab they called because they are too cheap to offer a shuttle. Thanks for nothing!
After can fare needed to transport myself back home saved nothing compared to Enterprise. I’ll take my business elsewhere next time!

BEWARE: This location will attempt to rip you off. I spoke to a man named Umesh who claimed I needed to bring the truck back the next day before 2PM or be charged another day. Upon return of the truck the representatives pointed out that the contract actually differs from that statement and charged me another day. At this time the representative referred me to the Budget
truck rental customer service phone number who then explained they were unable to assist — that it is the locations responsibility. Nobody here will take responsibility for their actions. DO NOT RENT from here unless you sit down and fully read over the contract beforehand (I should have). I was charged an extra day ($ 85).

This review is for the Budget truck rental at this location. I was very pleased with the service we received. Last weekend we rented one of their medium sized trucks for our in-​town move. Prajwal helped us out and was very friendly and courteous. The location was busy but the customer service was great. The parking lot area is small so the trucks are located off site to save space. The truck we received was very nice and had a hydraulic lift that helped immensely with our move. Overall the customer service was great, pricing reasonable, and the vehicle was extremely reliable. Great experience.

Every time I come here the service is top-​notch! I am so happy this office is near my home, and I can walk to get a car when I need to. I rent from here about 1−2x/month either when I am driving long distances or my car is in the shop.
I am in the retail business and believe customer service is the #1 reason people come back to places. And this place is always happy, friendly, and super service oriented. I feel slightly spoiled…