Ramos Furniture

Tai was SUPER HELPFUL, VERY PATIENT & LISTENED to what our needs were!!! He worked hard to find us the perfect couches & gave us a GREAT price!!! Definitely coming back for our future purchases!!! Thanks again Tai!!!

So far, so good! I went by the store today to see what they had to offer… Tai was awesome… hooked me up with a great deal on a simple couch, just what I needed! Great terms… the process was quick and easy! I live 350 miles north of Santa Clara and they were able to hook me up with next day delivery, so I can take it with me… looking forward to picking up my couch tomorrow!

I had a situation recently where I needed to return back corner TV stand. Even though the receipt had said no refund — the sales guy (Tai) was able to help me out
according to the book — he could have said no but I appreciated his help. I will visit again to buy something from them.

Hands down a great experience. I can be a pretty indecisive person and people can get really frustrated with me not being able to «pull the trigger» and make a purchase. I spent a few hours, hungry and frustrated, but Tai was patient and helpful with me during the entire process. I mean, buying a couch is a HUGE investment!
When I finally decided on a couch and recliner (!!!) Tai informed me that the couch had to be reordered but should be back delivered to their warehouse in 4 weeks (¹¹⁄₂). By ¹¹⁄₅ I had received 2 calls — one from Tai letting me know it was in and the delivery team would be calling, and then 2^nd call from the delivery department calling to set it up. I was told I’d get a follow up call the day before, and then a call from the delivery guys 30 mins before arrival. I can’t even believe how ON POINT this was. They followed up as promised. THAT IS HUGE!
I spoke to the drivers a few times before they arrived. I live on a main road and can be a crappy place to deliver to. So I tried to warn them — I think it’s nice to know what you’re driving in to. But these guys, they were AWESOME. They backed in, unloaded, and set up in 20 mins. It was unreal how great they were.
Kinda sounds like I was paid to write this. LOL. But TRUST. I wasn’t. I was just extremely nervous about this entire process and and MIND BLOWN at how awesome of an experience it was.
Thank you Tai and team for making this such a wonderful experience!

Prices are much too high for the quality of furniture. I’d recommend shopping around at other places.

Going out of business my ass. What a joke. This place is definitely not going out of business like they would have you believe. When you get inside they’ll offer to discount, as much as 10% off!!! of their already overpriced low quality merchandise. If you an ignorant consumer looking to pay more than you wanted for terrible furniture then this is the place for you, otherwise stay far far away

Wow. If only there was a zero-​star rating. Don’t give this business a dime of your money. Delivery department is a TOTAL FAIL.
Purchasing experience was actually great. Delivery and customer service from the warehouse was maybe the worst I’ve seen at any business. We bought a living room from Dan at the Santa Clara location. Got a great price and he was very helpful, polite, and professional. Then we were turned over the the delivery department, and it all went south.
First, the delivery folks promised we would have our living room the weekend after we were to move into a new house. This didn’t happen. When I called and was finally directed to the delivery «Manager,» Richard, he seemed annoyed that I was even calling about a delivery that was a few days late. Then he blamed it on supplier issues.
When they finally scheduled the delivery, it was more than a week late. Then, when the delivery team showed up, they only had a table and chairs. No living room. When I called Richard, again he sounded annoyed at having to deal with me, and blamed the store, the manufacturer, the deliver drivers, etc. He then informed me that it would be almost another week before the truck would be able to get out to me, even though the items I ordered were in the warehouse, and at this point two weeks late being delivered. When I explained this was unacceptable, he essentially said «Tough luck. I’m in charge of delivery, and I’m not helping you, so deal with it.»
With that, I contacted the president of Ramos furniture, who actually emailed me back and assured me he would take care of the problem. However, nothing happened to speed up the delivery, so it still arrived more than two weeks late (about 8 weeks after the initial order was placed). Even then, they almost didn’t deliver it because after confirming with me TWICE THAT DAY, I missed the third confirmation call.
I called Richard back after this whole mess was over and explained to him how unhappy I was with the service after the sale for this furniture. I offered him the chance to make it right, and even explained that I still needed to buy two bedrooms worth of furniture. His only response was that he could send me a $ 50 rebate check, and that was «all he could do»
Three weeks later, still no rebate check. Richard has to be the worst deliver «manager» in the history of the furniture business. No effort to help, no customer service skills, no ability to live up to promises.
Don’t spend your money with this company. Once they have it, you’ll be in the hands of someone who doesn’t care at all about your satisfaction. Terrible experience. Zero stars.

I needed a new couch and love seat ASAP, Kai made it happen!
His delivery crew had a tough time with the logistics of my door and the couch, but they didn’t give up! They made it work. When there was a mechanical problem with my love seat, they ordered me another one and I had it in two weeks, without calling over and over to make sure it was coming. They gave us great service, and I’m loving my new set. There is a new crew at this store and they are working very hard to give good service! We’llbe back! Thank you Kai and Chris!

Just bought dinning table and mattress.
Perfect service. Pleasant, explaining, make the effort to deliver on Sunday after purchase was done.
2 days free delivery includes free installation
For great price. Paid 25% in advance and the remain after the installation.
High quality goods.
Thank you very much.
This was best deal I could found.
I will be back, highly recommended.

Fast quick service! Easily I negotiated the couch I liked! I got free delivery and they worked with me! I would definitely buy from this furniture store again! Sales people went the extra mile and made sure that the couch was delivered to me within 2 days! I would highly recommend! Thank you!

We purchased our dining table from this store! We got a fantastic deal (had been searching shopping in stores and on line) even decided to purchase some bedroom lamps. They delivered and set up our table. The lamps didn’t look great with our color scheme so we took them back to see what they could do for us. They gave us store credit and we happened to find the perfect coffee table to use it on. Absolutely happy with our customer service, the quality of furniture and selection with Ramos Furniture. Ask for Emily she is the best and helped us order our pieces.

Literally just walked out of there. The girl at her desk was talking loudly with some guy that did not look like a customer very loudly about «smoking shit that fucks her up». Yeah. Ok. Took me five mins to walk the place to not only not get acknowledged but that type on conversation continued. What unprofessional behavior. Thanks but no thanks. I’ll take my business elsewhere. Gave it one star because I had to or it would have given it no stars.

I am a fan of Ramos furniture stores… I purchased my bedroom set 2 ½ years ago and still, so far, so good.
Just a quick note, this location is not closing… the store on Monterey is, but all stores are participating in the «sale».
Came in here on a Tuesday afternoon and Lily was the only girl there. I sat down with her and looked at some bedroom sets in her catalogs cause they had no bedroom sets for youth set up in their showroom. As I sat at her desk, she got on her cell phone. She sat there and chatted with some guy for a while. (I can hear the guys voice on the other end from where I sat) I had a question, so I had to interrupt. We went over my question and talked for a good 5 – 8 minutes and when we were done discussing what I needed, she picked up her phone again and continued talking. What!!! She never hung up her call, she just put the phone down from earlier and the guy got to listen to our whole entire conversation. Weird. Very inappropriate.
Although Lily seemed knowledgeable about the product, she was very distracted.
Id probably not come back to this location, and if I do, I’ll definitely require complete attention with no eavesdroppers. lol

My salesman Shawn gave me a great deal!
But since then I haven’t been happy with Ramos Furniture. Its been a month and my couches are still not in (promised in 2 to 3 weeks). I’ve been sitting on the floor for over 2 weeks now. Couches are set to come in to their warehouse this Saturday (they hope!), yet they can’t deliver for another week after that because they aren’t coming out to my area until then. I asked since they have a Santa clara store, surely they have to have other people in Santa Clara that need their furniture delivered? Nope, just delivering in my area once that entire week. And the girls on the phone are horribly unhelpful.

I visited this store today, and as soon as I entered the staff greeted me and were very helpful. I had a lot of questions and Sean was very patient, and attentive. I found the bed I wanted, and the process was very quick. Im pleased with my purchase, and my bed will be delivered today. I will definitely be visiting again, and would highly recommend shopping here to my friends and family. Thanks again Sean!!!

Bought a couch and a love seat today was very pleased with the sales person and the manager and they seemed very informed on the merchandise I purchased I will definitely go back for my dining room set they also had great deals on mattresses lots of clearance items also. They did ask me to Unilocal them because they have new staff and new management and it seems like they are trying to make people happy. Thanks again guys

Please do not give these people your business.
We got what seemed to be a pretty good deal on a sectional sofa. 1000 bucks with taxes, delivery, and assembly included. Some grand opening and/​or Thanksgiving sale. Their sticker prices are comically marked up. We ordered our sofa in gray on Nov. 29. We were told «I have to tell you it will come in 2 – 3 weeks, but it’s usually 2 weeks. It should be 2 weeks.»
On Dec 29 (yes, an entire calendar month) they finally deliver our couch… in brown. They punched in the wrong item code when they placed our order. And they didn’t seem to care they screwed it up. «Sorry, nothing we can do. Our supplier took this long.» They even said they would waive the restocking fee when we told them to take the brown couch back! To make it worse, we gave away our old couch the day before to make room for the new one.
So we asked how long it would take to get our gray sofa, and they said they had no idea. Ashley had them on back order. So we agreed to take the couch in red if they agreed to put in a rush order on it. They said they would have it in their warehouse by Jan 10. Want to guess when we got it? Not until January 23.
I really can understand not having control over a supplier’s delivery estimates, and the first error was a single-​digit typo. But if you have no control over your inventory, why the hell are you in business? And please at least feign some sympathy. Maybe apologize once or twice. And don’t lie to me about your shipping times. I felt like screaming at them every time we talked, but I held back because they seem like the kind of people who would deliberately try to damage me or withhold service or delay delivery even further in retaliation.
So take your money elsewhere and help to push these clowns out of business.

What planet are these guys from? Planet Doublepay! Same furniture Down the street for 30_​_​50% less! No kidding,! They have these WAYYY Over MSRP «price was» stickers that are from Mars. Then a «you pay now» tag that’s literally 30−50% higher than every place in town. Three young girls giggling (1 super hot) the whole time I was there. I asked them why the pricing was so high and they giggled me out of the store. No bueno amigas, you need to learn some respect for your clientele. I was ready to buy something today, pulled up with truck and dolly.

I have exactly the same problem as James. The sales guys Luis didn’t set the right expectation but actually the deliver is in charged of another department of Ramos which he could not control at all. For my case, I make the deal on Nov 4^th, and it get deliver on Nov 21^th finally.
I think if you want to buy furniture in Ramos, you had better expect that spend more than 2 weeks to deliver.
Anyway, the price is not so bad, that why i give them 2 star instead of only one.

I had the worst experience ever here at the Santa Clara store. Luis tried to help us by making a deal. We were going to buy at United Furniture across the way but to earn our business he matched the price. This isn’t the bad part, at the time it was great. Part of the deal was I needed the Sofa before friday which was 1 whole week away so I can host a baby shower, Luis said“If I get the sofa here and delivered Friday can we earn your business?”, I said «Yes» and dropped $ 750! Everything was great so far.
Now the bad part, I called Wednesday to check the status and they told me «the couch was damaged, I said «okay so what can we do now?» He told me that it well take two weeks! Two weeks I need it friday!!! Luis said «well let me see what i can do let me call you back! The following day no call back, so i called and said «whats going on», he said my store on Senter has one but they are shady and won’t transfer it? So i said well what if I take my money and just but it there? he said «yes you can do that, but they will not give you the same price! «what why not its the same company?» long store short I drop to the store again after being told «Ill call you back 8 times» and no call back.
So i pull up to the store and say «whats going on you never return my calls and I called you 4 time and you ignored my calls» (keep in mind they screen calls with called ID) I demanded my money back and he say «we don’t have it but i can give you some here and them you can get the rest at Senter store»! then he called a manager to then tell me «we don’t have the money and your refund will (1. arrive saturday 2. they are going to charge me a 25% restocking fee for an item they never ordered.) At the end I spoke to 4 different managers and Luis was getting held at, Luis turns around and says to me «Look man I’m trying to get your money back but after i give it to you get the hell out of my store? WTF I’m the customer can your talking to me like this after you Promised to have the sofa there and you messed up? Then he says plus on the contract it says you need to pay a 25% restocking fee, I told him «NOPE You messed up You promised something that you shouldn’t of promised», Im in sales and i know If your unsure about some thing don’t promise, the only reason why he promised was to make the sale.
Look i know Luis tried to help me by matching the price, Money wasn’t the issue here! The issue is don’t promise something to make the sale and then turn around and say «I never said that» when clearly you did and then turn it around and blame the customer for his mistake and say «great the F*ck out of my store.»
Seriously don’t waste your time here. These people in this store don’t know how to sell or deal with customers. And FYI its easy to bargain with them. First they give you a ridiculous price and write it on paper and when you say NO they turn the paper around and say «what about this price.» they don’t know how stupid they look doing that.
If you want to buy from Ramos Furniture go speak to Carlos at the Senter location across from Costco. He know’s what he’s doing and makes up feel welcome and appriciated.