Sephora

I am a frequent buyer of this location. In general the staff is pretty helpful and honest. Most will sort of keep to themselves. However, recently I noticed some of the staff will just «recommend» items I am clearly not interested in or products that do not match what I am looking for.

This is by far one of the worst places I have ever been. The staff treated us like we weren’t there to spend money because when we asked for help they ignored us and continued to talk amongst themselves, even after I looked at the woman whom I had previously asked for assistance, she just continued to ignore us. Seriously Sephora, hire people WHO ACTUALLY WANT TO WORK, and aren’t standing there doing nothing like the lazy balugas that they are!
My mom and I waited awhile until we finally left without purchasing anything.
I was there to get help getting my mom a fabulous makeover and instead left feeling like crap.
Never coming there again!

My go-​to for all things beauty but today let me down. Called to check on product availability because I could not check on-​line, on hold for 15 MINUTES!!! I know there’s busy times but unacceptable that a call gets forgotten on hold that long… no ring back feature???

It’s always a hit or miss with this store. They’re usually out of stock on a lot of items but that’s only because they’re always so busy. Sometimes I go in and I’m ignored or left waiting for customer service. I go in mostly when I have a bare face but I know everything there is to know about skin care and makeup. The way they treat people without makeup on is ridiculous, I ask a simple question about the product and they speak to me with a rude attitude like I’m a child. There are a few associates there who actually have really great personalities and are willing to help you find exactly what you need though.

This is a fantastic Sephora.
Everything was in stock! I re-​upped on my Kate Somerville, Miracle in a Jar and Dr. Dennis Gross retinal serums.
Employees were great and not afraid to go get the right answers to my questions instead of make stuff up just so I would buy lol :)

I went into Sephora to get a make up trial for my wedding. Unfortunately I am cramped on time because I need to leave next week. The girl at the register told me should would be with me once she finished looking at a receipt. I patiently waited ten minutes. After she looked at the appointment schedule for me, which was empty. She went to talk to the manager, Michael, to see if I could get in then, or, as I told her I was happy to do, Friday– Sunday. Ten minutes later she came back, and told me that his highness Michael would not allow her to make any appointments for the rest of the week because of some special program for Rewards members. I told her I was looking to spend a lot and was really in a jam and she said her hands were tied. She told me I could go back and talk to Michael myself, but since I had already waited 20 minutes for nothing and it’s not MY job to chase him around, I went to Nordstrom’s and spent the money at the MAC counter. If either the cashier or Michael had asked, I am (no longer) a Rewards member, but I was too disgusted to tell her. What a waste of commission and income for the store.

I came in here on a busy Saturday with a list a mile long for all the products I needed to get ready for a wedding that was happening in 3 hours! I was immediately introduced to Brenda. She is an adorable bubbly young woman who clearly loves what she does! She used the skin IQ machine to help me find a great foundation and then made a bunch of informative and spot on recommendations! I ended up loving everything she showed me and didn’t feel like she was just trying to make a sale. Even tho I own a lash studio, I had her also apply some strip lashes for me! (I’m busy and over due for a fill… I know…) she did a great job! Thanks so much

Almost every time I’m in there they are out of stock of a few things. But the customer service is absolutely unbeatable. I have never experienced another Sephora, or any other makeup store, have such kind employees. Every single time I’m in there, the guy or girl who is helping me goes above and beyond for me. If they’re out of stock, they research it for me to see if someone else has it or if they can order it. And I’m always asked if I need help finding when I walk in. And the cashiers are so helpful and take the time to just be nice and answer any final questions. I’m always so impressed by THIS Sephora.

Sounds clique but… but now I understand what Unilocaler’s mean when they wish they could give negative stars.
At least 7 employees last night… no one offered any assistance as I went over the store twice looking for the Anastasia section.
I finally, «interrupted», a girl who was in the back of skin care putting go backs away or restocking.
She pointed, (I cringed… first rule of customer service… never point, always walk a customer to the section or product they are searching for), to the other end of the store, and stated it was somewhere up front on the right hand.
I took a deep breath & mustered all my patience to say thank you & continued on my «search».
Well, I couldn’t find it and tried to ask a girl in center console at make up station, however she was too busy applying her own make up, and yes, this was a store employee.
They now wear a red and black top to stand out.
Please, please, please… do your make up on your own time. Yes, your company wants you to be make up savvy, yes, they want you to look good.
However, floor time is customer time, you are not getting paid to do your own make up, it’s disrespectful to your company and completely goes against why you are here… for the customer.
Go in the restroom for a touch up if needed.
So, on to find more «help».
There is a woman training a man in fragrance… they ignore me and walk the other way when I tried to approach them for a quick question.
Customer Service Rule # 3, doesn’t matter if you are stocking, training, doing a demo… Customer comes first…
COME ON GUYS… I learned this stuff working a summer job in CVS on State Street, in my teens, at that time it was Longs.
This is customer service 101… I’m not asking for Beverly Hills Hotel Service.
Finally, determined to get my brow product and from this store even though I’m fuming inside I continue my hunt… found it! Relieved! However out of testers I wanted to try.
Ok…
So, as I’m settling on a brow pencil and highlighter, woman walks up and asks if I need help.
«No, I’m good thank you.» I got this far on my own… why are you asking me for help now?
She decides to stands in my personal space and clean a tester wall unit?! What?! So strange… meanwhile, I can here people coming in the store… why is she lurking on me… plenty of people to help.
Creepy.
Ugg, I get my product and race to the cash register where I had initially been ignored by 2 sales associates deep in a conversation, hoping they will still be there so I can check the heck out of this store!
Alas, they are not.
Another Sephora employee is holding a ladies baby.
Oh my gosh…
I sit and wait.
5 minutes later girl comes up and says, «I can take you over here.»
She doesn’t pick up my purchases and transfer them to her register.
I stand frozen.
Finally I pick up my things and take them to her cash register. No apology for the wait, she can clearly see I’m not amused.
I walk to my car, I can hear the sound of band music in the air for film festival celebrations, crisp breeze and I am free of the horror of SEPHORA.
So I thought.
I actually woke up last night at 3 AM from a nightmare reliving that incident and so angry at the way I was treated.
All those lovely products… all that money that company has and they can’t invest in some customer service training?

A huge thank you to Maria who helped me look absolutely fabulous for my courthouse wedding on 7÷17÷15! I was on a tight schedule, and the entire staff there was professional and helpful!

One of the smaller Sephora stores I have been in, but I had a gift card I wanted to use and was in the area.
I came in looking for a Stilla product. They were not that busy. Not one person acknowledged me or asked if they could help even though I was passed by multiple salespeople. I finally asked someone who was nice enough but after walking around she had to ask another sales associate and it turns out they only sell it online now.
A disappointing waste of time when people that work somewhere should know the lines they carry.

Every time I walk into this store i regret it immediately. Customer service does not exist at this store. I’ve never been helped here at all! The store is small and overwhelming. I can’t find my way around and every employee looks rude or just walks by me. I will not shop at a place where I have to beg for service. Especially when the products are overpriced.

Sandra saved the day. I had a fashion show as a model in the Paseo Nuevo mall and a «makeup artist» at Macy’s butchered my makeup :-(. I felt so insecure and not very pretty at all. I did not want to walk the runway. I went to Sephora because I know they are knowledgeable about makeup. The prior makeup artist didn’t even match my skin tone with the amount of crap she put on my face… I looked dead. I was so lucky to come across Sandra at Sephora who completely fixed my disastrous makeup making me feel like a million dollars (or at least way better about the situation). I would highly recommend this store to anyone, and usually do as you have amazing products and associates.

All the girls that work there have a serious attitude problem. No customer service skills at all.

Just skip it and go to Nordstrom next door. Worst Sephora location I’ve been to. No one at the door to greet you and had to chase after 2 different sales associates to ask a question. They were out of tons of products and with no one around to even offer help I opened a drawer. All of a sudden a sales person appeared to shoo me away from the drawer and inform me very nastily that only employees were allowed in the drawers. I left and went next door to Nordstrom to buy the makeup I needed.

My family and I have walked into this store several days at Diff times and not once have we been greeted by anyone let alone have we been asked if we needed any help. Now makeup for me is super overwhelming as I don’t wear it often but do like to wear some on occasion long story short by far the WORST costumer see I’ve ever experienced.

The customer service here is an absolute JOKE. We waited around asking different employees for help for ten minutes straight before we finally just left. They were all just talking amongst themselves and really doing anything but their job. Love Sephora, but never coming back to this one again.

This place makes me a bit sad because many items in the display I was looking at were damaged or missing. I prefer to get my makeup and beauty products from higher end stores which keep a better watch on how their line is presented. There are a few things they have at Sephora which they don’t have at the department stores in the area, so you have some excuse to come in here. But if I were a rep from Marc by Marc Jacobs, I’d be utterly horrified at the serious mismanagement of the display. I decided to order directly from them and had a bad experience with that, so I guess I am basically done with that line. I sometimes order from Sephora online because I don’t like it that people have damaged the stuff on the displays. They need more employees who actually care about the displays. Isn’t merchandising half the battle?

Recently, I have thrown out some of my years old makeup and I was long overdue to get some new makeup. I stumbled upon Sephora when I was in Santa Barbara. Now I usually don’t buy a whole lot of makeup here but I felt like spoiling myself. The service was honestly spectacular. I felt like I was being treated with royalty, which is what a lady should feel like when spending their lifesavings on makeup. I wish the worker who helped us gave us her name but she had dark hair and was very helpful (ie deciding which brush for my liquid eyeliner, picking out the shade of my skintone for my concealer). Best of all… after purchasing all my items I got added 100 points to my Sephora account and I I got to choose one free item (which was the Purity cleanser). I am so in love. Thank you Sephora for exceeding my needs.

Getting into college was easier than choosing a perfume. I’ve been looking for a new scent for weeks and have only walked out with a headache and a sore nose.
Amy at Sephora was great. She was attentive, patient, and super helpful. She’s pregnant so her own sense of smell was off, BUT she was so knowledgeable about the products that she was able to help me with just a few key words and a few minutes of talking to me. THANK YOU, AMY!