Starbucks

The quality of their drinks pales in comparison to other Starbucks, coffee here was always diluted.

No parking. 2 customer parking spots at 8 am Sunday. Only 4 people Inside. Maybe employees should not park in the lot.
Service is a hit and miss at this location. New
Employees all the time. Never know regulars.
Now no cup holders on the cups. They tell you it’s
For the environment. Big cost savings for Starbucks
Not great for the fingers that are on fire.

This Starbucks is horrible.
I wish Unilocal had a negative stars but I’m forced to give this crappy place a full star in order to write a review.
I used to frequently go into this Starbucks but their management sucks.
Used to be Tara then a new manager took over and she is exactly like Tara lazy and in a bad mood all the time.
I gave their service a shot a few times to see if it had changed for the better but noooo.
Why bad service:
No sense of urgency from the employees even if there is a long line of customers.
No undivided attention, after you have waited for a long time in line to order the employees have the audacity to have conversations amongst themselves.
Long wait time for your drink.
Employees are not friendly and it looks like they hate their job.
Btw, if you have any issues with their service i suggest contacting corporate.

It’s a pretty busy place at 8am on a Wednesday morning. There were a handful of people that had confusion with their drinks (myself included). If they were taking names of customers and calling us by name rather than the drink at the bar, I think there would have been less mix-​ups. You could probably get away with not taking names when it’s less crowded but today wasn’t one of those days. Just my opinion.

Services is usually very good and friendly. Clean Starbucks, lots of customers, can have a bit of a line, well lit, great location with parking. A good Starbucks, now if only they would carry a better selection of teas like one of their competitors

This Starbucks is in the perfect location, near the schools, and community center. This is good and bad. As a parent, I can grab a coffee before getting my child at school. It is in walking distance. Staff is friendly. Bad thing– this Starbucks is always crowded! Surrounded by lots of tweens and High School Students. No seats or tables are available. I have been to this Starbucks right after dropping my kid off (so around 8:30am) and right before picking up my kid (2:45pm). Always a line. Coffee takes some time. Bathroom usually is occupied. The surrounding streets are quite busy as parents begin to pile up to leave campus or get to campus (depending on time of day). There is a lot going on, cars, kids, etc. Sometimes if I am not in the mood for the crowd, I will go to another coffee place.

My new go-​to Starbucks in San Jose!
Any Starbucks location with a long, wooden table gets immediate points with me because I like to sit down with my laptop. They also have like 8 leather, single sofas to sink into with a book.
It’s a smaller Starbucks than the one on Coleman or in Sunnyvale, but I like it. Even when it gets loud here it doesn’t get overwhelmingly loud and I can still get some work done.
The staff behind the wood paneled register area is always friendly.
Did I mention the pretty wood paneling here and there? This location always looks clean and neat. More points :)

haven’t been there in awhile. one of my favorite Starbucks. close to rosegarden… nice nieborhood close to my house.

I come to this Starbucks almost every day. I never have to wait long for a drink. The staff is super friendly even when it’s busy. Ana, Brandy and Jose are really welcoming!

My starbucks I used to go to off San Carlos moved, so I began coming to this starbucks. I love it! They are always super fast, have good customer service, and most of all drinks keep me caffeinated!
Even if there is a huge line out the door, they are fast in the morning! This will continue to be my new go to Starbucks to get my am fix!

SO DAMN SLOW, took 15 minutes for me to get my SIMPLE iced Americano.

On Sunday, I went here for a quick lunch, about 11:30. Asking for decaf, I was told that they stop brewing decaf at 10:00 AM. What??? In the time it took me to eat my sandwich — drinking tap water — three different customers walked in, asked for decaf, were told the same thing — and left without buying anything.
How in the world does this make business sense? If it would ever make sense to not offer decaf, seems to me it would be before 10 AM, not after.

It rather distresses me to write this review, foremost because I dislike authoring negative critiques but also because this once was — and not so very long ago — one of my preferred hangouts.
To the point: starting a few months ago (~December 2014) the staff began the disturbing — and I’d even say bizarre — practice of beginning to close up shop at least 45 minutes before the 8:00 p.m. closing time. .. by piling up the majority of the small tables onto the cozy chairs, and stacking most of the tall-​standing tools upside down on their tables (?!?).
The leaves precious little seating, and none of it particularly comfortable from an ambience perspective, with the impression the place is already closed, and entry would not be appreciated. Once inside it feels like being an a semi-​packed (or unpacked) furniture warehouse. From a practical point of view the situation is no better: due to the removal of virtually every flat surface from usability, there are precious places to set one’s purchases.
On two successive visits I questioned the staff about this; both times the replies were curt, semi-​snotty and laced with thinly-​disguised contempt that I should dare to ask; the excuses offered were to the effect that they wanted to clean up early so as to escape the confines themselves sharply at 8:00:00, and not a second later.
During my last visit — the third successive time encountering this decidedly unfriendly store — I decided I’d take a particularly distasteful action, that being to report this particular outlet to Starbuck’s regional or national management. To support my complaint I pulled out my cellphone and took several photos of the upended chairs, tables, and virtually non-​existent seating space — at 7:15 p.m. — and was quickly confronted by an employee who admonished me saying «you aren’t allowed to take pictures in here!»
I didn’t bother to reply that, seeing no such signage posted to that effect, I was perfectly entitled to photograph whatever non-​corporate-​proprietary-​process I desired. Sorry, but being caught with one’s pants down isn’t always cozy.
As I stated at the beginning of this review/​essay, I am not happy to have been driven to write such a pejorative review, but my hope is that upper management in Starbucks might restore this former jewel of a refuge to its proper state after receiving a copy of this, which I’m writing from another Starbucks about 2 miles away, quite comfortable and client-​friendly as ought to be the no-​brainer case, even if it «only» thirty minutes before closing time. ..

This is my regular Starbucks.
The service and quality only tends to dip when they hire someone new and put them on during a rush — it’s my favorite Starbucks I go to — everyone is really pleasant.
The only HUGE issue with the location is at 3pm every day all the neighborhood kids are out of school and a line forms out the door to get their sugary drinks. Many of them can’t see over the counter and don’t know what they want. I have stood in line for over 20 minutes. It’s super not cute.
But if you avoid 3pm-​4pm you should be fine.
All in all it’s a really nice stop in space. And always clean and usually prompt with service… that is, if you avoid like the plague the times listed above: D

This Starbucks just kinda sucks. It’s on the way to work but I’ve often found myself driving the extra few miles for the Alameda or Washington locations because I get annoyed nearly every time I go in here.
The last time I was in was kind of the final hurrah for me. I counted SIX employees and yet I’m still waiting at the counter with no one helping me? A younger girl finally rushed over. She was very nice and apologized several times (and seemed pretty annoyed with her coworkers in general). The staff just kind of always seem unorganized but this was the most obvious occasion.
It was a venti latte kind of day and I was really looking forward to getting my drink and getting back work. I guess someone was being trained on how to make it so it took the usual century before it was ready. When I grabbed the cup I couldn’t believe how light it was… it was basically all foam! I didn’t have time to do anything about it so I just left. Unhappy. Again. So much for being able to enjoy my latte over the rest of my afternoon :-(
Today I visited the Washington location and got a FANTASTIC venti latte that was at least ¾ full with the perfect amount of foam (which is how I get it at basically every other location so today wasn’t just special or something).
After reading Onward I just don’t think this place is living up to the standard that Shultz had in mind… and there are just way too many other locations that are!

Every time that I come into this store I receive the worst attitude. I never have had a good experience. I am a partner and I cannot believe how horribly they treat partners. I try my best to accommodate partners at my store all the time because they deserve respect. Customers reserve respect too but my gosh I get treated as I am «not Joe» when entering. If you watched our companies training video’s you would understand that last reference.
My scenario was as follows. I entered to store to my homework and ordered a Berry Hibiscus. As a partner I know that our re-​fill policy is same story same purchase and re-​fills are meant for green and gold card members. Online on the Customer service site says the following «My Starbucks Rewards™ members at Green and Gold levels are eligible for free refills on brewed or iced coffee or tea beverages of the same size (some restrictions apply), regardless of the original beverage purchased, while they are in a participating Starbucks ® or Teavana® stores. Once you leave the store, your visit has ended and any subsequent coffee or tea refill thereafter would be considered a new purchase.»
(policy)
Where am I in the wrong? Why was I denied my drink at first? The Shift supervisor Aaron gave me my re-​fill only because I tried to prove my case. I told him that I am very experienced with the re-​fill policy because my store has many customers who try to take advantage of it. I am a partner and was told «I guess I can do it for you this time…» I was pretty upset to be treated like an annoying customer.
Then when I came up for a second time and showed him the policy on my phone he said «Well when I just went through my shift training it stated differently and that we do not do this anymore.» Then why is it online? Where is this updated policy that I cannot seem to find anywhere? Then the other barista (girl) working with Aaron said, «Uh, when was that the policy?» I told her I was partner. She stated, «uh when where you a partner?»
My case is settled, in order to get a re-​fill I had to go through this.

Love Starbucks, but this one is especially wonderful since there’s tons of seating and it’s especially nice for those days where you need to get some work done. The staff is super friendly and the fact that they’re right across the street from Pete’s is my only criticism but competition is never a bad thing I guess. Anyway, I love it here and the bathroom is always pretty clean! Get your coffee here!

Rose Garden Starbucks across the street from the Rosicrucian Museum, Hoover Middle School and 2 blocks from the library and municipal Rose Garden.
The wait for the bathroom is usually longer than to get your coffee!
Remodel was an upgrade, but it really needs some local character. I wish Starbucks would hire artists the way Trader Joes does.!they could hand draw all the labels, put some Rose Garden Starbucks signage and some Egyptian motif themes in here. Alas corporate Starbucks is too corporate to realize what is good for the neighborhood!

Toasted plain bagel with cream cheese and unsweetened awake tea latte!
And Cheese Danish is always good warmed.

Great location!
Recently remodeled, very clean, the staff is very courteous and respectful!!!
I honestly never had received a bad drink here!
This is a small location. At time you may have to wait a bit longer. Especially when schools out! For some reason «kids» need Starbucks?!? I’ve also noticed that this location that «groups» hang out.
Parking is terrible!!’