Starbucks

I don’t understand the low ratings here. This is my favorite Starbucks. The staff is very friendly and knowledgeable. I especially like that they volunteer suggestions to customize my drinks and are very gracious about remaking one that isn’t quite right.
Logistics– It is also one of the larger ones for guaranteed seating to work on laptops (with outlets and no glare), and easy parking. I’ve never had to wait for the bathroom, which has always been clean.

Every time I go to this Starbucks Drive-​Thru, I can never hear the barista. Once I find a voice, I say, «May I have a Hazelnut no foam latte, please?» The barista repeats it perfectly. I say, «and please make sure there is zero foam; none whatsoever». The barista says «OK». When I get to the window and get my drink, I open the lid and there is half a cup of foam.
I didn’t just pay $ 4.65 for half a cup of coffee. Most of the baristas NEVER listen when you say specifics and also most don’t follow the recipe right. My drink always tastes weird.
There is one barista that does it right and actually listens to what people say. This location needs to be re-​trained in recipes, maybe purchase some better headphones so they can hear customers better, and get the drive-​thru screen fixed so it works as well.

This place usually has great service, but there is one guy who always ruins it for me. He’s the young, conventionally handsome Latino guy with the long eyelashes, kinda tall and thin. He always has the worst attitude and continuously gets orders wrong. When you try to correct the multiple mistakes he makes with your order, he gives you more attitude. Like I said, I rarely have an issues with this location, and all of the other employees have been great so far, but that guy either needs to be fired or to change his attitude or this place will definitely start losing loyal customers. Also, he really needs to learn how to prepare the food correctly, cause I’m pretty sure that’s a major part of his job responsibilities…

My favorite Starbucks in the area. Always make a great cup of coffee, it can get a bit crowded at times but the staff is pretty quick and the drive thru is really convenient. Great seating area inside as well. They are open late so nice place to get that late night drink in a safe area.

Whats there not to love about Starbucks? Anyway there’s a drive through, so this one wins.

I tend to hit up Starbucks for their holiday flavored drinks. Even though I’ve been going to the Trader Joe’s in this gigantic shopping complex for the past 2.5 years, I didn’t make it down here until recently.
The baristas have been friendly & efficient. I usually pay with a credit card, so that leaves me digging around for my change so that I can tip them, & they’ve always thanked me for the tip.
There’s a variety of seating, just seats, small tables, a larger table with phone charging pads, some outdoor seating.
There’s even a drive thru, if you really don’t want to get out of your car.
Located on the Taylor side (with Subway, Jamba Juice, GNC) of the gigantic shopping center on Coleman & Taylor.
So, ’tis the season for peppermint mocha, gingerbread latte, eggnog latte, caramel brulee latte, etc.

Meh. Plusses and minuses, you know?
Perhaps understandably the staff gives priority to customers in the long drive-​thru line, so if you’re in a hurry and go in the store to shorten your wait, the strategy won’t likely work. Everyone is racing around trying to shorten that drive-​thru line like someone’s job depends on it.
More than once, I’ve walked in, seen one or two people in line and thought, «Ah ha! Brilliant! I just saved myself 10 min waiting in that outside line!»
Wrong.
In fact, HOW to get quicker service at all is a bit of a mystery.
Inside, I have waited for an extremely long time – though there were few other customers standing around and no long drive-​thru line either. It’s so strange because they never look under-​staffed and EVERYONE is hustling.
Want food that needs to be heated? That will take even longer so bring a book.
On the plus side, I think staff is lovely and friendly enough. Space is roomy. The employees keep the areas clean. Their wifi is consistent.

I am not mad just very disappointing in the way they handled
this situation. My sister came by (through the drive thru) and they kept $ 10 of her change instead of giving her $ 14 back they gave her $ 4, she was in a hurry and noticed once
she got home. I tried to make her feel better by telling her «hey i will go ask
and i am sure they will have a way to track that.“Her and I worked for Starbucks for years and we know at the end of the day you count your till and you know if you are over, like hello
if you have extra money then it is NOT YOUR MONEY! I came by and the nice young man at the reg was not too sure what to do so he talks to the manager (i think)
with the buzzed hair cut. She could care less about my problem to be honest.
She never looked at me until I stood there confused and she had to come
over.
I am disappointed knowing that there is a possibility that your staff messed up
and either by accident or purposely kept a customers change and you seemed
more irritated to help me out. I just wanted to know they were willing to look into it?!
But she made it seem like she had to take hrs out of her day to check by saying «well we don’t know if we had your sisters money we would have to launch an investigation» oh please!!!
$ 10 is not much at all !! its the customer service and you not caring at all that sucks! If your life is that stressful by all means please keep the $ 10!
I mean there should be some type of policy were left over money is just not kept, if no
one comes back after some time sure do whatever but i am sure they didn’t think twice and
kept it. Simply dishonest, you could of easily offered a damn drink voucher apologized and called it a day.
ALWAYS COUNT YOUR CHANGE AND ASK FOR RECEIPT!

Vistited at 6 in the morning.
Wifi is from Stone age era — works for 1 second out of 60 seconds, if u time properly & press page reload button on time, half of your page may load — see attached photo.
Lack of communication between order taker & coffee making, who appeared to be disgruntled & rushed — things were flying & too loud — never seen so much negative energy in coffee making & utter lack of respect to the process of servicing customers & coffee.
Coffee itself is below of what Starbucks average has come down to. Waste of my $ 8.15 (with fruit/​nuts bar). This, and unfortunately ever-​growing number of other Starbucks branches, will be the very last resort for my coffee needs. I wish there were Peets nearby …
One star because it is in the same shopping center as Trader Joe’s

All I need to say is: the drive-​thru is open until 11pm. Woot!
Their iced coffee is basically like crack. But if you’re heading home, just buy the hot coffee and pour it over ice when you get home. It’s just as good, but you get more, since they can’t water down the cup with their ice.
If I have a sweet tooth, it’s all about the white chocolate mocha. But I have to ask for extra chocolate syrup or it’s just not sweet enough.
Whatever I’m in the mood for, though, the drive-​thru is super convenient. Pajamas are a necessity!

Good SBux. Has drive through (and it’s not too slow even if there is a line). This place can get really busy at peak times and the parking lot can be cramped and crazy, but this is also one of the closest locations to the local SJ jail, municipal courthouse, and police hub. I like to come here early in the day if I drop my pooch off at the nearby Petsmart (so doggy gets her treat and so does mommy)! Good way to start the day! :)

I’m not sure what to think about this Starbucks. The customer service is definitely something to be desired here. This isn’t necessarily a bad Starbucks location but they could really work on making it better. I’ve been here 3 times or so and it’s been very hit or miss.
Only once did the customer service feel outstanding here. Mostly the staff isn’t rude but they don’t try to make you feel special… let’s be honest most won’t even greet you when you walk in. Also I’ve had several different flavors of frappaccinos now but they usually come out somewhat on the plain side with only a hint of the flavor I ordered. I’ll still end up coming here because it’s on my route, but I do hope they improve with time.

I’ve been to numerous Starbucks during my frappuccino/​tea consumption days. But this is the first time a Starbucks has botched a drink as bad as it did this time. I ordered the Lemon Bar frapp. Granted the drive thru line was long when I placed my order. By the time I got my drink. It was pure liquid n tasted nothing like a frapp but like a lemon milky juice. Was pressed for time so I didn’t have a chance to go inside n ask them to make me a new one. As bad as they messed up my drink, there’s no chance I’m going back here.
Not to mention this is the first Starbucks that was unable to scan my Starbucks card on my smartphone. At least the barista working the window was friendly. But that’s as far as it goes

I rarely go to Starbucks since I don’t drink coffee. I get the distinct feeling that I’m not missing out on much or should I say anything at all… especially at this location.
There were about 5 or 6 employes working behind the counter. I didn’t even get a simple acknowledgment or greeting… I just wanted to know how much was on the Gift Card I had, so I could order something. So I waited in line behind one person who was also waiting for a couple minutes… before the kid behind the register took her order. All the staff were having their own separate conversations, talking about what they did last night or weekend or some sort of gossip… I tuned it out and just focused on the menu so I could find something to order.
Finally, my turn came. Got one of their breakfast sandwiches and left. Nothing to rave about. Average to below average. I think… no wait I know I prefer other fast food breakfast sandwiches to Starbucks. Looks like they are pre-​made or frozen and Starbucks just tosses them in the oven.
Glad I’m not a Starbucks consumer!

I normally wouldn’t rate a franchise, but this location deserves a round of applause!
Last night, my order was on the house because of an unusually long wait time. Definitely made my day! I don’t usually take things for free (no matter the reason), so I offered to pay-​it-​forward; however, the cashier insisted I take my drink at no charge. It’s the little things (like courteous staff) that a franchise can do to differentiate themselves and this Starbucks location gets my two thumbs up!

My go to coffee drive thru! I walk in occasionally, but for the most part, I take advantage of the drive thru. The wait is good and I have never had any issues with my order. Staff here are very friendly and polite. Peek hours (8:30 am) and lunch time, the drive thru is a mess! If you avoid these times, you will get your coffee in no time. Only reason why I gave this place 4 stars is the location. Once you drive out, you get stuck trying to get out of the Colemon shopping center. There is no exit near the Starbucks so you have to go all the way around and you turn at the light if you need to go down Taylor. The location of the drive thru sucks! At least you can sip on your coffee as you drive away.

I actually am NEVER in this area. I only come to this area because there is a Trader Joe’s in the same plaza. I’ve never ran into any problems at this specific location. The drive thru was empty and the guy who took my sister and I’s order was very fast.
I ordered an eggnog latte with gingerbread syrup, which is my absolute favorite during the holidays. Did they mess up on it just like others say in other reviews? No. So thank you Starbucks!

I’ve never been to this Starbucks location before. It’s pretty big inside, a lot of chairs and tables. Good place to study and have your space. They have some of those big couch chairs too. I went in today because today was the last day for $ 3 grande size frapps. I was in this plaza going to get lunch. This place is located way on the Trader’s Joe area which is good cause since there is a Starbucks inside Target.

Nothing out of the ordinary with this starbucks that has not been said before me. They have a drive-​thru window which is great if you are on your way to downtown but are too lazy or running too late to get off the car. Friendly staff and prompt service. Oh, their orange juice… sucks.

Impressive Customer Service Delivery EVEN WITH A Drive-​Thru
SITREP
[Tandem-​review with next Starbucks review.]
My sweet friend Shana & I were down here in this neck of the (San Jose) woods this past Friday evening to see the Cirque de Soleil performance of «AMALUNA» at the Taylor Street Bridge (dam awesome, btw).
We had an hour to kill, but also wanted to get an *energy boost* since it had been a lonnnnnng week for both us working double shifts (her) and managing a training academy from 7am to 7pm (me). Popped up the Unilocal app and this was the nearest Starbucks on just the other side of the freeway.
THE SETUP
Very nice physical plant Starbucks. Beautiful furnishings and laid out for customers with a lot of space. The bathroom was clean and actually smelled-​fresh. Lots of room to WiFi (which many people were doing) and we sat down with a friendly group at a larger table.
THE SERVICE — INCLUDES A DRIVE-​THRU COMPONENT
What was remarkable about this Starbucks is that even with a drive-​thru, the service at the counter was fast in taking our order, proficient with a perfect execution of our skinny mochas, and the order was completed quickly.
This is not always the case as I’ve found out. Take the very NEXT Starbucks I hit 2 days later on Sunday in Napa Valley after I hit the wine country. I wanted some caffiene for the road, so when I saw that Starbucks, I actually waited nearly 10 minutes and watched as the register people managed the next 4 orders from the Drive-​thru before actually getting to my order, and then waited another long period for them to complete my mocha order.
Not all Starbucks are «equal».
THE LOWDOWN
Props to this Starbucks for the excellent customer service to your «Brick & Mortar» customers IN SPITE OF having a drive-​thru.