Cotton On

Customer service was terrible.
Right when my girlfriend and I walked in, the worker didn’t greeted us or anything. She gave me a dirty look after seeing my shopping bag thinking that I would shop lift. I felt uncomfortable and uneasy.
When we walked further in the back of the store, the girl at the cashier was on her phone the whole time talking to the rude girl I encountered.
How did you even get hired? They’re better off taking the trash out at Hooters! Never coming back here again. Go to oak ridge mall for Better service.

It was an average store. From the outside, it looks like they had a lot to offer but in reality, they had limited items especially if you’re a size small. I went to try some clothes in the fitting room but they only had two fitting rooms and was full. Waited for about 5 minutes so I decided to just change out there since I wouldn’t take that long and it was easier for guys.
One associate was friendly. The other one was just on the phone and it looked like it was a personal call. She was on it the minute I walked in and the minute I walked out.
They DID have some clothes I wanted to get, but they were either size L or size XL which was highly disappointing.

Yesterday I had 3 of the most impressive customer experiences I’ve had, and they were all at Eastridge mall.
One of the cashiers (so sad I didn’t catch her name!) was friendly and very attentive. She shared some great sales with my friend and me, and it was obvious that she felt positive about the products the store was selling.
Cute sunglasses for $ 2?! I now have 3 slightly different-​looking pairs.

I used to be a worker here. I was a key holder for the summer of 2012 till about November. Idk if it’s the people they hired after I left but they are straight rude! I still go in but I feel like calling corporate and complaining. They don’t greet you when in. I actually have walked in and a girl (Mexican) she had to be in management or been a key holder was actually on the phone while I walked in! Not the stores phone but her cell phone. She never said hello or even bothered to look at me. I have had so many bad experiences here. I understand how they have to be alone and it’s annoying having people come in during closing but doesn’t mean you have a bitch about it. Yes I know you are cleaning up and I will try to fold my stuff but don’t be rude and tell me how you are closing and you are trying to clean up. Overall these people need to get a new job if they hate it here so much. I hated it so I got a new job. But I never tried to be a bitch while working.

I love Cotton On’s clothing! They are affordable and pretty cute. Too bad I would rather drive a little further for better service than drive five minutes to this location for crappy service. The girl working here w/​the lip ring is beyond rude.
I took my boyfriends sister in here to find a skirt and when we came in, she did not bother greeting us. I have been working retail for awhile and I know that customer service should be everything for most stores. So what the hell was she thinking? I did not get a smile or even a «Hi, is there anything I can help you with today?» The entire time we were looking around, she was looking down at a binder with a bitch face on. Then when we finally brought the item to the register, she did not bother looking up at us. Instead she said, «It’s two for 20» and continued writing whatever the hell she was in the binder.
After looking around for another item to make it 2 for $ 20, we came back for her to ring us up. Once again, she did NOT acknowledge our existence and continued writing notes in her binder. I had to say, «we’re ready» for her to look up. Even after that she did not smile or say have a nice day or even thank you.
THE FCK, rude ass bitch. I wasn’t the one buying the stuff, my boyfriends sister was. Otherwise, I would’ve threw the shit in her face. People are always complaining about how customers are sooo rude. But honestly, I have worked retail since I was 16 years old, Customers are usually rude when the workers are rude to them. (except the assholes who hates their lives and treat retail workers like shit). But otherwise, you’re treated the way you treat others. & this girl doesn’t deserve any respect from me. I will make sure I never come back when she’s working because the last thing I want is to shop in a terrible atmosphere w/​rude incompetent workers.

I came into the store around 8 o’clock last night hoping to purchase some leggings, but their associate Melissa refused to ring up my items. She then continued to talk shit and said I was stupid for coming into the store. So I decided to leave, as I was leaving I knocked over a stack of t-​shirts on the floor, the associate then chased after me when I was leaving to say her last few words and threats. Knowing me, I don’t take disrespect from anyone… especially a little rocker troll with greasy hair working in a low volume store so I went back in to knock over some more shirts for her to clean up after. Melissa then came rushing towards me, pushing and shoving and of course I was going to defend myself so I pushed her away, knocking her cheap glasses on the floor. She then scurried to pick up my iPhone that had dropped in the process of me defending myself. Idk what she was thinking of doing with it… breaking it? She wouldn’t be able to repay me since I’m sure she’s poor since she can’t afford any shampoo to wash her damn hair. Anyway, this morning I called and talked to the SM, Tommy who wasn’t very helpful at all. I asked for corporate or HR’s number to report the incident of their employee laying her hands on me. But he said I couldn’t have it since I wasn’t an employee for the company… so I guess management is fine with their employees harassing, violating, and putting their hands on customers! Since she works at the mall, I’m pretty sure she knew she was to call security if she had any concerns or uncomfortable feelings serving a customer… but she chose not to and took matters into her disgusting hands. Overall, the company is filled with rude teens and grumpy managers but I don’t blame them, I would be angry to if I was a low life that didn’t go to college and got stuck working in retail as a «job».

This review is just for the workers who had worked on 07÷16÷13 closing night.
She was very rude.
Yes, I knew the mall was closing but there was still 20 minutes left till closing. As we were walking up, you can see all the workers at the front of the store trying to fold and clean up, but as we walked in this B looked at her watch and rolled her eyes. I cared but I just wanted to find something real quick. So, finally one of them came towards where I was and I asked her a simple question, «Nope», was what I got and she said it so rudely and she wasn’t even looking at me. So, by now I was so irritatted ‘cus it was that same little rude girl. If she doesn’t like her job, why work in retail.

unprofessional!

Okay, so my friend and I decided to go into the store for the really good sale it advertised. We found such cute clothes at such a great price! However, the customer service was HORRIBLE. I work in customer service too, so usually I give sales clerks a break but this lady JAMIE was not welcoming AT ALL. She did not greet us as we walked in nor did she seem like she wanted to be at work. I understand I’d you’re having a bad day but don’t take it out on a customer. We went to try on clothes and I had my belts with me (totally forgetting accessories weren’t allowed) and Jamie gave me attitude and told me she had to take it in the front. Okay, no need for your attitude! I let it slide becuase it wasn’t a big deal but at the register she was so rude! She asked me if I would buy a charity bag for a dollar but I said no and she seemed annoyed because of my answer? Interesting already… not to mention she never asked how I was or how was my day. Then she forgot to ring up my belts and she said she forgot. I tried to make a joke out of it but she seemed annoyed at that too. Ugh hate her already. AND THEN she rang up my friend and we were talking and she yelled the total to my friend. No, I’m not exaggerating, she raises her voice and yelled the total. I AM NOT DEAF. Ugh maybe it was that time of month but dang! Don’t work here if you don’t like your job! You need an attitude change, JAMIE!

I love this store! Great sales and deals! They have a section for clothes under $ 10, and they have deals like buy 2 for $ 25 or buy 2 for $ 15. Plenty of cute clothing good for all year round. Minus one star because most of their clothing are sized small and extra small and I’m nowhere near small, not even near medium lol other than that, good place to shop and friendly employees.
Note: items at the store are wayyyy cheaper than on their website, so check here first before ordering online.

Went in to buy some shoes the other day because they were having a sale and the sales associate Sarah was totally awesome! They didn’t have my shoes in my size so she offered to call another store for me. Cute clothes, cheap prices and great customer service all in one.

A whole store devoted to cotton!!! Pinch me, because I must be dreaming. I had never given this store much thought until I visited the Santa Monica promenade location and it was then I realized that I had two locations right near me in the Bay Area that I could shop at! This Eastridge location is much smaller and has less variety than the Santa Monica store but still, there was lots to choose from and a good variety of sizes. Adorable accessories too! The prices are great and I feel like I got a good deal for my money. The customer service at this location was amazing too… I hope they stay around for a long time!

You store looked promising. Your sale prices looked reasonable. And your your sale associates were friendly…
But you lost me when you informed me that your credit and debit machines were not working and had been down for several days– in the middle of the busiest shopping season of the entire year.
Unfortunately for the both us, we both lost. I didn’t get my hoodie (the last in my size) and you didn’t get your sale. Not to mention a new, future customer.
I know these types of things happen but unfortunately, I was only visiting and in the area that night. Doesn’t seem like good business practice to let the problem go on more than a day… but who know how hard it is to fix those types of machines.
I might stop by again if I’m in the area but pretty disappointing.

love it! They have really cute clothes at a great price you can deff get your moneys worth here and i also think its at a good location not really any stores like it in eastridge !

Totally F-​ing cute! Great staff! Cheap thrills — and by thrills I mean sexy shirts.

Back to basics. Like someone else previously said, clothing style is very much like H&M. Hipster cotton finds priced to fly off the racks. Me likes.

Awesome! Hello my aussie friends :)
One of the best additions to Eastridge! Came up on a couple cardie’s (not all at the same time of course ;)) and they are to die for. They are super comfy, super cozy and super warm. I definitely like this place! Keep the goods coming! The quality of the products are great for the price you are paying. I am definitely a fan! I also love the colored denim they offer! One of my girlfriends absolutely loves the dresses and skirts.
Service is also great! I am always greeted (which your suppose to!) with a smile and friendly conversation. Keep up the good work guys! My only complaint… some of the clothing is a bit wrinkled and that bothered me. Besides that definitely check it out! Consider it the all cotton aussie H&M.
Oh by the way, Cotton On also carries men’s clothing. The style of the men’s clothing reminded me a bit of Urban Outfitters mixed in with H&M for men.

The clothes are okay, though they’re very thin but very cheap. Clothes have a simple, plain style. I like a lot of their bags, and what not. LOCATION: THE MUSIC WAS SOOOOOOO LOUD IN HERE, the employees were trying to greet us and tell us the promos but we couldn’t even hear her… Haha. I didn’t buy anything from this location, and supposedly this is the retail store and the one at Greatmall is an outlet? Over all, simple cute clothes, cheap prices.

New clothing store in the Eastridge Mall located on the lower level across from Victoria’s Secret.
Such cute clothes for young ladies and men at very lower prices.
Visit
to see their selection.

Bring on the Cotton On!
This brand from Australia just recently moved into one of the suites in the mall, and my curiosities got the better of me when I heard catchy music bumpin’ from their speakers. First, a brief review of this location specifically: the staff is inviting and really chill! The store is pretty small, so they’ll always be able to see you and say hi, and right off the bat they tell you what special promotion is going on for that day or week. My first time in the store, I asked the girl what sort of store it was and she said, «Think Urban Outfitters with a H&M price tag.» Love it! And she was totally helpful about making sure I understood the sizing of the brand. At the registers, they humor me in my silly attempts to make small talk: P
As a brand, I’m head over heels. Really great deals, wonderful fabrics and styles. I bought a dress there that I call my «My boyfriend’s a race car driver» dress, and I’m just dying for the weather to warm up so I can wear it and impress! Also, they do a great deal for social justice — every time I go in there, I buy a bottle of water knowing that the proceeds help those affected by the floods in Australia (this goes for the cute reusable shopping bags too, and I think you can also make a donation). I really admire a company that does its part to help people beyond the store.