Mainland Skate & Surf

I bought my daughter two pairs of toms last month and when she used one of the pairs, they caused blisters. I wanted to return/​exchange the other pair for a bigger size but I couldn’t find the receipt… well after much looking I finally found it! But its been past the 30 day period (3 days to be exact). I called Mainland and i explained the situation… all i wanted was to exchange them at this point and the youn man who answered the phone said, «I’m sorry a blister is not a good enough reason to break our 30-​day return policy.» Talk about customer service!!! Anywho im definitely not going back for either myself or my daughters shoes.

I was already in love with this location but today took the cake for me. We came in over the weekend and snagged some shirts off their buy one get one free rack. One if them was this really cool Akomplice tee but it wrinkled oddly at the neck and took away from the overall design (a really dope chick smoking). It was our bad fortune to lose the darn receipt. Seriously?! We went on Saturday and its only Monday. Fortunately, Ray remembered us and was graciously awesome enough to pull up our receipt for us! Thank goodness! But, wait! There’s more! He even offered to fax it over to Valley Fair for us so we didn’t have to drive all the way to east side from the west side. Big ups to Ray for handling this like a breeze. He’s a champ ya’ll
P. S. shout out to the Mark Hoppus look alike for being cool about the blink 182 moniker! you daaa best ;D

great customer service! I was looking to buy some shoes for my boyfriend and Justine helped me so much!!! She let me know all the promotions going on in the store! Thank you Justine.

Great place for clothes and skateboards. The employees were knowledgeable and friendly. Overall great customer service, which seems to be rare these days. I will definitely go back in the future.

Me and my wife just went in to mainland for our first time and the customer service was amazing! All the way from the store manager kathrine and lizet the employees! We will difinetly come back!

I came here looking for a skateboard for my son. I had no experience or knowledge about skateboards. Upon arriving, we were welcomed by a young lady who was very patient with us and informed us about the Penny boards. Overall, our experience was very good, even until the end when we were purchasing the board.

It’s good to finally see Eastridge with a store carrying some quality urban streetwear. Store is clean and neat, the only downside is, the shoe selection is meh. The shoe selection at the Mainland in Oakridge is definitely better and bigger than this one, but it isn’t too bad. So if you’re looking for a particular pair of Nike SBs or some Vans, call ahead. The employees seem to be friendly and helpful, and they don’t be on your ass when you’re just browsing, so that’s always cool with me. This store would probably be my go to store if i still live in San Jose or if i’m too lazy to drive to SF because they carry most of the brands i like.

This place is awesome I would definitely recommend it. Great staff and customer service with a nice selection of boards, shoes and apparel.

Helpful staff and good selection of Diamond Supply and Connetic.