Hot Topic

I’ve been shopping in this store for about 8 years and this year hasn’t been great. I would like to start off with the employees and how rude and useless they are. My brother is autistic and what do they do? Well, they treat him like shit. Luckily my older sister reminded one of the employees that he is autistic. Another time, I was looking for a specific shirt I wanted from them and this fat employee said whatever they have is in the store. They don’t even bother helping their customers, they just want to get paid. This employee named Kayla should be fired along with that fat guy because she wants every customer to have the exact change. Don’t even bother coming here unless you want your day ruined. I wouldn’t even give this place half a star. This place could get more attention if they would train their FUCKING employees.

Kayla was BEYOND rude and disrespectful. After my incident today I am never coming back to this Hot Topic. After she rang me up she told me «You can leave now» That is not how you talk to customers. The whole time she was helping me she was huffing and puffing.

This has always been the last Hot Topic store I choose to go to in the San Jose area. Every visit has been such a pain. The sales associates are very loud and obnoxious. Every visit there always seems to be sales associates yelling and horseplaying in the store. Sales associates here have such poor customer service that it seems they’re just there to hang out and run around (as if it was a playground), and displays poor rude attitude when asked for help. Tonight was especially ridiculous that the cashier decided to stop ringing my purchase (for a really long time) to have a full on conversation with her coworker talking loudly about how fat and «extra-​large» she thinks she is. She also chose to ignore me when I told her several times I wanted to enter my pro-​rewards phone number with my purchase. She eventually did, but still had a rude manner as if I was interrupting her full-​on conversation. Very unprofessional in my opinion.
This store is also a MESS and very small compared to other Hot Topics. I would suggest to visit other Hot Topic stores since it always seems that they are low in inventory.

a lady told us buy one clearance get one clearance $ 1.00 when we got in to the store. We make sure asking another girl whom may be store manager. she said yes. After found another one to match with the deal, We waited in the line to check out, and she said oh the bag pack doesnot apply even though it is clearance. The girl told us, she thought so too, but the manager said no instead she should courtesy the deal because they delivery wrong message to customer. Very bad experience with customer service, we could have say something so they would compromise the deal, but i feel bad for the girl. Next time, manager must delivery right message to the employees because they look stupid in front of customer.

I usually love coming to this store because of the cheerful, helpful, funny, and kind associates. I usually have wonderful conversations with them every time I enter any Hot Topic, especially this one. However, my last visit at this location was quite the opposite. I came in wanted to return an item because my sister bought me something I had no use for. We’re tight on money and we had no use for it. It only made sense to return it, right? So when I came in to return it, the sales associate (Zoey) kept pressuring me and my sister to either make another purchase and reconsider the return. I understand that it’s your job to avoid this situation, but you need to back off! She was persistent at making us feel terrible about the return. «You know, you’re going to lose a lot of Hot Topic points. Are you sure?» «It looks bad when you return items here because it shows them how you’re not loyal to this store.» «Are you sure?» When my sister drew the line and consistently said NO a billion times to her, she gave us the silent attitude while trying to maintain «professional». Man, I’ve been loyal to this store for lord knows how long. Don’t give me that crap. This is my first return EVER and I get that much crap over one stupid item? Hot Topic, this is not the right way to handle returns. I’ve been loyal to you for years and now I’m considering taking my business elsewhere. I’ve worked in retail for a years and this is not how you deal with returns.

Called earlier today to inquire about an item, (it happen to not be in stock) girl on the phone was super rude. She was rushing me and cut me off and abruptly HUNG UP on me before I could get any more questions in. She was clueless about the merchandise and even had the nerve to say I have no clue about the shipping that goes on in this store. Sad to see this spot go downhill. Shame how the manager hasn’t picked up on her poor attitude. If you hate dealing with customers and answering phones, quit your job already. Eff this store!

Jackie the manager is the worst, she sounds like she hates her job and can be very rude to paying customers. I have never once been rude to you so why act that way towards your customers. Mikayala is very nice, and they have some great employees. She makes me not want to come in, she has been nice in the past but lately has been very rude.

Everyone on three!
one… two… three… ANYA IS AWESOME!!! (actually they’re all awesome)
I love this place. It’s small like most Hot Topics but the sales associates are always very helpful and very friendly. Whether you’re looking for help with hair color, blind boxes, clothing, or the almighty Funko Pop! they can help you with it all and then some.
The people there are great and really make this place fun and inviting in contrast to the dark and dank appearance. Another great thing is that they update their photos of current stock a lot more often than the other Hot Topics. This makes finding those store exclusives a lot easier.
Best part is, once they know what you’re looking for they really do help you find what you want and other things that might interest you. I very rarely walk out of here empty-​handed and most of the time it’s because every time I’m looking for something they always deliver.

Worst customer service. The same day, I went to the Hot Topic in Great Mall then came here to return what I had just bought. The guy who greeted me at the door was so rude when I told him I was returning everything. He gave me such an attitude and had acted as though I was wasting his time. Then the girl who had helped me do the return rolled her eyes at me and gave me that pissy, ‘i hate my job and I don’t wanna be here’ attitude. She was far more unpleasant than the guy. I’ve never been treated this way at a Hot Topic and I usually love coming in here but I will not be coming back to this one.

Junior is koo, always happy when I see him there, that’s a plus for all and any stores. I WOULD give this location a 5 if it were less cramped

When I entered the store an associate (or may have been a manager) greeted me very loudly and said everything was buy one, get one half off. Which was cool, I work in retail and I understand getting the promos out there. But as I was looking around I noticed his way of greeting people would scare me or interrupt me. He would say very loudly, «Hey people!», or «Don’t be afraid to ask for help!» When I would touch something, he would come up and ask if I had any questions. I said no, and he said, «Well I’m just gonna keep coming up to you until you do.» So rude, and weird, I had to leave. I had never seen him there before, but I didn’t appreciate his vibe. Some people are too focused on selling. Ruined my experience and made me want to leave.

I used to love all the hot topic stores including this one so much and i still do but i havent been coming here that much anymore or any other hot topic stores for that matter because i noticed for a very long while how they started having hipster crap (Justin beiber, nicki minaj shirts etc) what happened to the old punk hot topics i used to know? I still like hot topic for some things like makeup and jewlery but thats it

Love going to this store and checking out the cool things they have here. When I first walk in here one of the workers greet me and tell me about the sales. They are very friendly and helpful.

I always love shopping at this Hot Topic. The staff is always super friendly and helpful. They have all kinds of good stuff and sales.
One bad part about this place is it’s organization. It’s very hard to find clothes in the discount bin. Nothing is ever in the section it’s suppose to be in.

Put an item on hold that was and specifically mentioned it was black colored. Come in and the item is yellow. Thank you Hot Topic for making me drive 20 miles for this specific item…

The staff here are awesome! I needed a few things for Halloween that I had found on their website, but realized it wouldn’t be delivered on time. I called this store to see if they had the items available there and luckily they did! I asked them to put the items on hold for me until I got there.
I went to pick up my things and was greeted by the salesperson. She wasn’t the one that helped me over the phone, but she was friendly and helped me pick out a few more items for Halloween. They were busy in the store merchandising and helping other customers, but never forgot about me. The girls would see if I needed anything else, and of course I took them on their offer if I needed a certain size on a shirt. It was a good experience here, and I forgot what a cool store this place is (they carry Adventure Time! My nephews got me hooked on this show) so I’ll be back more often and with my two little nephews!

The teeny weenies working here have not the slightest clue about how a customer should be treated. I walked in here with a friend and by the entrance they had some pink furry beanies and all that stupid shit that they sell. I say to my friend «look what became of this place! Pink furry stuff! I remember when they actually had band shirts here» then this white chick said «oh my god!» in a sarcastic, mocking way. She was an employee so I said «what the f**k?!» and she walked away. Pussy. The least she could do is greet walk ins instead of eavesdropping and making rude remarks.

Shop Hot Topic… because I need a onesie with Bob Marley
Shop Hot Topic… because I have a hot date with a basketball player
and need some 8 inch platform heels
Shop Hot Topic… because I need to feel like I’m not an adult who has
to pay bills and splurge on a Harry Potter Griffindor
shirt
Shop Hot Topic… because kids are not the only ones who can pull off
wearing a hoodie with ears.
Shop Hot Topic… with your mom because you want to remind her of
how many piercings you COULD have!
Shop Hot Topic… because I need a gift for a friend who just won’t grow
up and realize that she needs to wear practical
attire because she serves as a role model, oh wait
THAT’S ME!

On Halloween day, my friend and I went looking for a Halloween costume for that night. I never knew that Hop Topic had Halloween costumes. The best part about buying Halloween costumes on Halloween day was that they were 50% off. I was happy with the stuff I got here. The store was super busy but the staff were awesome in providing adequate customer service in the madness of it all. They also have really cool looking belts.

This store is the shizzzzzznittt“~~~The staff here are hella cool… Chelsy is my girl smooooches huny!!! I stay Rockin the NEW NEW shizzzzznizzle!