Smashburger

Worst service ever! We came here at 9 and they got our order totally wrong. I ordered my daughter some gluten free fries (she has celiac) and they came out on the trays of the non gluten free burgers. I went back in and told them that we needed our gluten free fries separate and was told that they were «10 orders behind» so it would be awhile. Mind you, by know, it’s 10 minutes before closing and no fries. I went back up to the front and again was told how behind they are but there were only 2 people in the entire restaurant. My husband was served the wrong burger but decided to eat the one he was given since we were starving. I’ve never seen employees more aloof in my life. Do yourselves a favor and find a different location.

Ate here with a buddy after skiing. It was late and we were about the only ones there, and the staff was very attentive and helpful. The food was really good too.

I was excited to order again after it being almost a month since I’ve been. It has gone downhill since then. The spicy jalapeño Baja was bland and came smashed along with the receipt as one of the ingredients of my burger, as did the other two burgers i ordered. The smashburger tasted only of ketchup and the truffle mushroom swiss had way too much truffle oil. The haystack onions started out grossly sweet and ended in a salt bath.
cashier girl wasnt friendly, but the guy who delivered our order was the best part of the trip. Friendly and helpful. Unfortunately we will not be returning and hope for their sakes they can read a recipe book next time and follow the exact measurements instead of eyeballing cause this food was disgusting. I recommend McDonald’s trash dollar menu instead of this trash sold as food!!!

6 burgers… Of which 5 tasted funny. Told the manager. He said «Oh»

I’m always down to smash on Friday night. The line was short and the food was the fastest it’s ever been for me at this establishment. One of the waitresses was so sweet. Her name was either Hariah or Mariah. Anyway, there was a booth that somebody had just left — the last one open and she offered to clean it for us right away and instantly asked if she could get anything else for us as she finished wiping the table. She was very attentive and seemed to be very happy. She was sincere as I watched her help everyone around the restaurant. Great service is always appreciated and Hariah works hard with a great attitude. In the past, at this particular smash burger, my fiancé and I have never had as much attention as Hariah gave us. GIVE THIS WOMAN A RAISE

The food is always good here, but this doesn’t seems like a very well-​maintained establishment. Dirty tables, no silverware, dud soda, etc.

First time at a Smashburger. Was a good experience for sure. Fast friendly service and yummy burger and fries. Stopped here because I was watching cycling on TV and they were a big sponsor and we had never heard of them. Visited salt lake, saw one and had to try it. Not disappointing and I’ll go again when I get a chance. Another great thing was the chocolate shake that i had. Reminded me of the 1950’s malt shop. Yum yum

Overrated. The service was less then expected, and the food was ridiculously over-​priced. I understand if its something different or amazing, then I dont mind on pricing. But a freaking bland burger or sandwich that I could’ve made at home with little effort deserves no applause. Never going back.

Great customer service! Tyler must be a manager, he handles customers quickly and with a smile! Food is filling and flavorful. I tried the smash and dash paying ahead online; note they only receive the order 10 minutes before it’s due so if you arrive early you will wait. I like the consistency so my food is warm. I’ll be back!

Outstanding service. The restaurant was clean, the food was fresh, and the folks were friendly. I definitely recommend this place. This is the first place I visited after arriving in SLC for the first time ever and I hope everyone is as hospitable as they are.

I had lunch at this location a few days ago and it was terrific.
I ordered a cheeseburger with bacon and avocado along with this Smash fries. The garlic and rosemary flavoring on the fries wasn’t overpowering. They were perfect. The burger itself was well done and delicious. I especially like that they didn’t skimp on the avocado, as so many places do.
The restaurant itself was clean and the staff was friendly. The food was presented nicely. I will definitely go back next time I am in the Sugar House area.

My FAVORITE burger. I get the beehive and my wife builds her own with Carmelized onion and mushroom. This place is so good. Better than hires, red robin, 5 guys, in n out, etc. The fries are thin and crispy!!! We love this place and it’s our favorite spot. They also have amazing shakes (butterfinger, salted caramel, Oreo, etc.)
This place is a good go-​to! And decently priced!

Horrible service. One cashier on a Friday night. He was very nice. We had kids in our party, and they were out of lids. They were out of their signature sauce. They were out of glasses for their shakes. The people bringing food out couldn’t remember what was what and to whom it went. They stacked baskets on top of food. Gross baskets on top of our food. Horrible. I love smash birder but will not be going back to that location.

Appalling service. There was one person working at the register with a completely full restaurant. There were at least 15 – 20 people in line the whole time.
Then it took 45 minutes for our food to come out.
We won’t be back!

My brother raves about this place so I thought I would give it a try. One of the waitresses recommended the Frank’s Hot red sauce and blue cheese burger so I decided to give it a try. It was the perfect balance of the two flavors! We also tried the smash fries and they were pretty good but didn’t have as much flavor as I had wanted. My daughter got the chicken strips kids meal but didn’t eat it all so I got to try some of that and it was so so. My wife got the black bean burger and said it was mediocre. So our first visit wasn’t mind blowing but it was better than the average Burger for sure.

Let’s do the quick and dirty recap first. The kid was loudly requesting a hot dog for dinner and so I hopped on the moderately trusty Unilocal (you know what I mean) to find a place relatively nearby so I wouldn’t also have to also gas up the car to get there and back. I came across this and thought to myself that I hadn’t had a good mushroom & Swiss burger in a while… nearly since Hardee’s was run out on a hot rail out of Salt Lake and replaced with… nothing. I digress. To resume, about ¼ of the way into the Truffle Mushroom Swiss burger I was still thinking I hadn’t had a good mushroom & Swiss burger in a while…
For the longer version, that Hardee’s burger was hefty competition. The burger and cheese were mostly crap, but Lordy, that mushroom sauce. It was if they had somehow found a way to connect a pipeline to heaven. They even saved the dreadful catfood burgers. I remember once the Hardee’s I worked at in high school wanted to have a picnic in the park and predictably brought along those frozen ¼ lb. patties that then constituted most of their higher dollar value menu. Said burgers hit the grill and promptly fell apart as soon as the ice binding them together melted. Fun times. I digress again.
It had been quite a while since I wrote this chain off initially, so I figured they were maybe due and if nothing else, it would be more canvassing of the places mostly nearby. I don’t, after dining there, find those reasons sufficient, but it’s not like I can un-​eat the burger and fried pickles.
As to those pickles, over-​salted, as in wayyy over-​salted, slightly excess of breading and not really worth ordering. Apparently this dish is difficult to execute as nearly every place I’ve tried it has tended towards doing it poorly. The burger seemed formed from fresh and tasted fine. It was not cooked quite the way I like it, but close enough. Mushrooms were also acceptable. The truffle mayo and the bun were greatly underwhelming, however and negatively affected the taste. I should have definitely also ordered this with bacon. Or went to another restaurant entirely, but maybe I had fun trying to dogfight into a parking space in that awful parking lot. Hard to say, I suppose.
The hot dog (which my son decided he didn’t want after raising such a ruckus and clamoring like mad for it — sure, have a kid, why not? Nothing to lose but your sanity) was a step above Oscar Mayer but noticeably below Nathan’s. The fries he got were the best thing either of us got (maybe I should have led with that to start the review? Lots of digressing this review…). Definitely get those plain and don’t bother with the oily goop and rosemary nonsense. Shoestrings dry and salted came across just fine.
Drinks here are a bit iffy, but service was quite exemplary. All in all, this place will do reasonably well in a pinch, but is not in the upper echelon of burger joints.

Got the Truffle Mushroom Swiss. Plenty of mushrooms. Very fulfilling! Sadly that’s part of the reason why I didn’t get a side of fries because I knew I would’ve been too full. (But that didn’t stop me from stealing a few off of my husband’s!)
The staff was friendly. The place was clean. Food came out pretty quick as well. Only thing I wish they had was an option to get the patty other than well done. But overall a great experience :)

I love Smashburger! For a chain restaurant it is dang good. The burgers are big, juicy and flavorful. I like that they have a variety of buns to choose from and all are fresh and delicious. The burgers are smashed to crispy perfection every time and come with fresh ingredients, no bagged shredded lettuce or rehydrated onion bits here.
The have a tasty chipotle sauce that is great on burgers and even better for dipping fries in. The smash fries are really good too, they are tossed in a rosemary/​olive oil sauce. My only complaint is that I wish they were a little thicker.
If you take the 2 minute survey on their receipt, then you get a free side (smash fries, sweet potato fries, etc.) with your next order!
We have always had excellent service and are repeat customers for sure. Once they ran out of regular fries after we had already paid, and so they gave us sweet potato fries and free malts to make up for it.

I was skeptical to try this place but I was pleasantly surprised. I got the beehive burger and it was really awesome. The barbecue sauce was different and just had a great flavor that I can’t even describe. The rosemary fries were good too and definitely unexpected at a burger joint.
My husband got the classic burger and it was just ok. I wouldn’t order it again but if I did just feel like a «classic» burger, I would rather go to the Habit or In N Out.
I gave it four stars because I think they are a little overpriced, they don’t offer «combos» (I hate that), and you can’t walk in and look at the menu without someone badgering you within 2 seconds as to whether or not you are ready to order. Does it look like I’m ready to order? I just walked in and I am clearly trying to ignore you so I can figure out what I want! Sorry, just had to rant. But I’ll for sure be back for the beehive burger.

This place is fantastic.
I had heard great things about the food from this place from multiple friends and I was not disappointed.
I ordered the Beehive Burger and some regular fries and was intoxicated from the first smell. I ordered to go, so I could go home and enjoy a good beer with it.
It was the hardest car ride home I’ve had in a while. The honey BBQ and the haystack onions were the perfect combination of flavor.
With the business name of «Smashburger», I would of thought that the burger wouldn’t have been as juicy as it was. It was cooked very well. It was not overwhelmed by the flavors of the BBQ sauce or the onion rings.
As for the fries, i’m not to big into adventuring into different flavors of fries, but they were just fine.
The atmosphere of the place was fine. You’d think that they’d show how they cook the burgers, but whatever. I did like how they served things out in metal tray’s. Better than plastic (in and out) or just straight bags (Five Guys) if you plan on eating there.
I do plan on coming back.