TJ Maxx

I find this store hit and miss though I usually can find something to walk out of there with! I find their Juniors section well stocked, my daughter can always fine stuff she «needs». I’ve been blessed with finding great designer handbags and watches, but feel the Women’s department falls short for younger clothing that’s mom appropriate without being Juniors style. Boys and Infant Boys could use some better filling though, it always seems sparse. Overall though the staff is kind, the store is always clean and like I said, I can almost always find something!

I usually love shopping here, but Jackie O was absolutely rude to my mom and I. My mom works all day and got to squeeze in some shopping time at the last minute. Awful customer service and looks like she isn’t very happy with her own life.

Yes. This side of the store still sucks. I have yet to buy anything on this side. The homegoods side is still a solid 4 stars. I can’t wrap my brain around how or why they have the clothing in this store that they do. I have been to pleanty of other locations and usually love the selection — this one just seems to be the place all the ugly clothes are sent to spend out the rest of their lives. boo. sad.

Customer service is horrible when returning an item from another TJ Max or Homegoods store. If you don’t have their tags then they’ll give you a hard time returning even if you have a receipt. They were telling me I paid $ 3 for a $ 12.99 glass water bottle. Sorry, I’m not letting you jip me. The customer is always right! Taking my business else where!

Clean dressing rooms and store. I like the selection, especially in shoes. This store is connected to Home Goods which is how I found this place. You can also find good deals on workout clothes. The staff are helpful and know I will shop here often.

The store is fine, organized, great selection. The customer service, not fine, TERRIBLE. I had two separate experiences at the checkout with missing price tags. Both times, the employees seemed annoyed by me and more interested in socializing than helping customers. BOTH TIMES I, YES I THE CUSTOMER, HAD TO GO OUT TO THE FLOOR TO GRAB ANOTHER OF THE SAME ITEM TO GET THE RIGHT PRICE! This last visit a few days ago the manager, dark hair in her 40s, was so rude to me, she said to me while leaning against the counter socializing, can you go get another pair of these boots so I can give you the price you want? WHAT?! Do I work here? Last time going to this TJ Maxx. Sucks for you because I easily spend $ 200 a month.

I was shopping today and overheard a couple talking as they came into the store, and the MAN said, «wow this is probably the nicest tjmaxx I’ve ever been in,» then, «I’ll be in the men’s section if you need me» to his wife, I love it! I wish my husband would get excited whenever we go to tjmaxx because I Love This Store, I’m totally obsessed and I wish I had gotten that credit card years ago because I pretty much shop exclusively at tjmaxx and marshalls and the rewards points add up really fast. Love the clearance section, just a little bummed out today since my tidepods ruined an awesome hot pink pair of Escada sweatpants that I got in the clearance section for like $ 5 and literally just had hemmed (hem cost more than the pants!), but I guess that just means more shopping in my future ;)) Anyway I’m really happy that they put this nice new TJ’s + home goods in, right off the 101 on my way home from work, so easy! Today’s score was the most perfect Diane Von Furstenburg nude cami to go under a million see through summer things, a Splendid bra top to match the bottoms which I found on a prior trip, a squeaky stuffed triceratops and some doggy doodoo bags for my puppy, ya know, just the necessities ;)
So have fun shopping ladies, AND gents ;))) you never know what they will have that you just can’t live without. Oh, and on a practical note, this TJ’s carries area rugs, it’s the only one anywhere in the north bay/​SF that does.

I’m surprised the store has such low ratings. This is probably the nicest TJ Max that I’ve been in (aside from size). The two employees that I encountered were very friendly and the dressing rooms are surprisingly nice and spacey! I almost took a picture of the décor outside the dressing rooms but didn’t want to risk getting in trouble.
The only drawback was that it was on the small side so they don’t have tons of racks of clothes. Everything was neat and clean and since it is small it was very easy to find things and doesn’t take long to go down all the isles.

Rudest employees I have ever seen! Talking rudely about customers, making jokes about them is bad enough! Within earshot of that customer and other customers around them, ridiculous! Have you heard about manners and customer service? Be more careful about who you hire!

Stood 5 people deep in line, while a loud obnoxious employee helped other employees cash their checks! Plenty of staff on the floor, one cashier. Reminded me of Ross and why I don’t shop there! When I worked a Mervyn’s back in the day the customer came before a bathroom break! Very disappointed, and there is nothing there I can’t find a Target or Kirklands !

I went to this store expecting something like Marshalls it wasn’t. This place just felt like a big waste of time that lost my interests after I walked into the door. The stuff in this store was over priced and not much variety. I didn’t like anything about this place.

Nothing special but I sure do like that I don’t have to drive down Hwy 101 to Rohnert Park or Novato to find this kind of thing. This is basically another Ross store (only the prices a bit higher), and there is a HomeGoods store attached to it.
I know there was a lot of controversy about this shopping center because people thought it would take away fro downtown shops. So far, from what I have seen in TJ Maxx, this isn’t the same type of stuff that they sell downtown. This saves me from having to drive to the Rohnert Park or Novato if I can’t find what I am looking for at Ross. When I go shopping for cheap throwaway clothes, I would be heading over to Ross anyways, so this gives me a second option to look out before I buy.

I can’t really speak to their customer service yet, because this was their first day open and the place was packed. But, so far, it seems like what you would expect. I walked by numerous employees and not a single person asked me if I needed help. But then again, if I wanted good customer service I would be shopping at Macy’s or Nordstrom’s so I can’t complain too much.
Now that the street construction is over, they don’t seem to have done that bad of a job. Yes, there is congestion getting in and out of the parking lot, and this is adding to congestion between the east and west side of town… but, I never drove to the east side before anyways, other than to go to Kmart or Ross. So, now when I am heading that way, this gives me an extra place to stop and check out clothes and stuff for the house.
Keeping all that in mind, I will still shop the downtown shops first before spending my money at a company that isn’t based in Petaluma, BUT, when I do have to spend my money outside of downtown, I’d just assume spend it at a store in Petaluma.