Saks Fifth Avenue Off 5th

HORRIBLE customer service. I went in this evening to purchase a Valentino handbag I had seen there a few weeks ago. The higher end bags are locked to a shelf at this store, requiring an employee to assist you to make a purchase. This area is maybe ten feet from the cash registers. I made eye contact with two different employees who did not even offer to assist me. They just stared blankly at me and then looked away. Too bad, I was going to purchase that bag as well as a watch as a gift for my sister. They lost a good $ 500+ sale. What a shame, I won’t be back here again/

Explicit Racism in this store. Followed me and my boyfriend with their headset and security guard. Should have read the reviews of others experiencing this before I ever step foot in there.

Can’t believe this is even considered a SAKS FIFTH Off 5^th?! You’re better off finding things at Ross or TJ Maxx Runway stores than shopping here. The only racks that were good were only one rack of designer jeans, and that’s it. Everything else here is all JUNK. They had some OK tops, but they were still marked up and not worth buying here. No wonder they are closing down.
Don’t waste your time here.

Wow! The reviewers here need a little gratitude attitude check! This is an outlet store, not Nordstrom. There are not a lot of staff to help out, but that’s how they offer their incredible prices, I guess. They have a 30 day return policy. Ok. Fair enough. It is a bit of a chore shopping here… but come on… there are bad things in this world, this is not one of them.

Very upset ! Terrible will report to BBC, treat you like garbage

Terrible customer service! Have to agree with previous reviews regarding management and lack of customer service. I would expect the staff, especially management, to be better trained in customer service.

You don’t want to shop here trust me!!! I had a return that I thought I could bring here that I ordered from
. The first girl said I could return it but it was over the 30 days. At that point I would have to take whatever price it was on sale for, if it was on sale, regardless if I had the receipt or not. I was fine with that considering both items I was returning were more expensive now than what I paid for them. When she realized it was over 30 days, she said she couldn’t return them. I showed her the return policy on the web and asked to speak to a manager. The manager was simply the worst human being I’ve ever met in my entire life. Forget about the store, forget about the return, forget about anything, forget the fact that she was a manager. She was the single worst human being I ever met in my entire life. I have two calls into Saks and I’m calling for her job. I don’t know who that she thought she was talking to, but I will take this to the limit. She will not have a job when I’m done with her. She refused her name, but I got a picture and that’s all I needed according to Saks.
If this is how the store is managed, you don’t want to shop here, trust me. I already contacted Saks in New York and I’m awaiting a call back from them.

Few Sales rep like Rebecca were very helpful. Store manager was not willing to help the customers. Customer retention should be the key, I was trying to use a coupon which worked fine on fine jewelry, when we tried to use the coupon using a different card it didn’t work on handbags. I used this promotion over 100 times and never had any problem. When i tried to explain the same to store manager she was trying to prove me wrong using a fine print which says it excludes fine jewelry and handbags. Irony is i used the same promotion got the discount for fine jewelry. Hope she gets thorough with all the promotions first.

Worst online customer service I have ever received. I realize not this particular store, but the apple doesn’t fall far from the tree. Unbelievable — totally unequipped to answer questions dealing with shipping issues. I was about to spend a significant amount of money for an online purchase and they couldn’t figure it out or make the order go through. shop at your own risk and hope you don’t have to do something complicated… like return an item

Worst customer service experience I have ever received at a retail store! Tried to exchange a product outside of their «30 day policy» for something else and was treated TERRIBLY by manager Leah; by far the rudest dismissal I have ever received by a manager no less. In addition, the product was still for sale full price, I had the receipt and tags still attached to the product. Lesson learned, it is not worth the good deals to be treated like a criminal, and customer service is not something that they care about. Save yourself the good deals and go to Neiman Marcus Last Call, Bloomingales Outlet, or Nordstrom Rack in Livermore for substantial better customer service.

I’m not sure why I purchased a Groupon for Off 5^th Avenue. It wasn’t a problem that I had to drive a distance to get to this store. I enjoy wandering and having a destination makes senses sometimes. What was a problem was that for an outlet store, the merchandise is pricey. An even bigger problem is that they don’t really carry clothes that fit my current lifestyle.
These problems are not the reason why this is a two star store. I found that a lot of the not reasonably priced merchandise was damaged. The merchandise is not displayed well. The salespeople are not very pleasant. I expected more from a company that first opened in 1867 and had always been know for the quality merchandise they carried
I was able to spend my Groupon, but I would never bought what I did if the coupon was not about to expire.

Where to even begin…
Let me start off by saying I have been a faithful Saks customer for years, and have spent too much money in that store to even think about. Until this point, I have been able to look past their employees’ «holier than thou» attitudes because of the discounts. I will never spend another penny in that store again!
I bought my husband 2 pairs of Joe’s jeans during their black friday sale. I was hesitant knowing the 30 day return policy, but the saleswoman assured me I would have until January 15^th to return or exchange. My husband didn’t like one of the washes and the pair that he did like ripped within a few hours of him wearing them on Christmas day. The jeans literally fell apart. We took them back today (December 27^th), with the original receipt, and I was told I could not return or even exchange them because the 30 days were up. I asked for a manager and finally got the ok on the exchange. However, they would NOT exchange the defective jeans because my husband had already taken the tags off! I was then told I couldn’t exchange the jeans, they thad to refund my original purchase and I then had to buy back the new items INCLUDING the defective jeans! And the kicker, the manager wouldn’t honor the original sale price. I should have been able to exchange 2 pairs of jeans for 2 of the same jeans. Instead, I had to return the original 2, buy back the defective pair, and pay for the new 2 at today’s price (when one should have been honored at the original sale price). The manager also kept my original receipt so I cannot return to argue the price.
Long story short, Saks has the WORST customer service. I don’t even care about the amount of money I was overcharged today, just the principle of the entire ordeal. From now on I will only be shopping at Macy’s and Nordstrom where customer service is still a thing employees are aware of. I will gladly pass up a bargain to be treated fairly.

Ppl working there are rude. .they give u the meanest look like you don’t belong there… lol don’t judge a book by it cover folks lol you never know… I’m always looking for nice true religion jeans but its hit or miss. Try smiling people makes the day better & you will also feel better

You girls are rude. This place sucks. I was about to buy a bunch of stuff (that I already had in my hands) just to make the trip worth it but then all you can say is, oh we’re closed” and it’s 7:03pm — sorry I was 3 min late to check out.

It can be hit or miss but when you find a winner it can be the deal of a lifetime.
Highlights of this place are the killer deals they email you for the more card, the service staff, mens suits, robert graham shirts, and nice jeans
I got my Versace suit here that was originally like $ 1800 for a little over $ 700 so the deals are to be had and then I scopped a Saks Red Label suit for $ 104 literally $ 104 off the clearance rack
This place is sick, Im glad I live close so I can keep a good eye out for the gems

Horrible return policy. The worst! Unfriendly staff. Will never shop here again. They make everyone feel as if they are trying to pull a fast one by doing a simple return. Shame on you!

I’d say this place is definitely the best for women’s jeans! I have bought multiple pairs of Joe’s, 7’s and True Religions throughout the years. I wish they had a better selection of hand bags and purses, but what they lack in purses, they make up for in jeans. There’ s also a nice shoe section. Today I bought a Michael Kor’s watch for $ 150 yay! It’d be nice if they carried some more high end designers, but I understand that this is still Sonoma County after all and that there isn’t a giant market for it… They had a leather Michael Kor’s jacket today that I wanted to try on, but I was in a hurry and they were locked onto the rack with no sales associates in sight. Oh well, I probably would have wanted to buy it if I tried it on.

Not the cheapest place to buy clothes but like the old saying goes, «You get what you pay for». This place is big, spacious, and the staff is helpful, but you gotta ask; they won’t come to you like you would expect. Other than that, I’d recommend to fellow shoppers.

This store is hit and miss. Usually the best things for men are the shoe sales, but even that can be dull and lackluster. The store is kept relatively clean but packed with clothes as far as the eye can see. You’ll notice the glasses on the back wall — it’s a last minute steal if you can find a pair that aren’t for women who have just had plastic surgery and need to cover their entire face.
If Tommy Bahama’s and Ed Hardy had a baby then it would be Off 5^th in Petaluma.

A really great selection of designer items at discounted prices.
This is a medium-​sized location and the selection was actually pretty good. They had everything like men’s suits, furnishings, accessories, casual wear and shoes. The staff was very friendly and helpful and helped to make the shopping experience just a bit easier.