J.Crew

The sale’s associate, Christian, was really kind and told me all about how their shoes are made in the same mill as Gucci and Prada shoes. I ended up buying the cutest pair of heels and got a great deal on them. He also helped me find the perfect outfit for my interview this week. I’m excited to go into my interview with confidence. This location is great for fashion advice. Thanks, Christian!

I love J. Crew, but this store in Stanford Shopping Center was horrible.
The customer service here was barely non-​existent. Usually, they greet people and say bye but apparently here, it’s selective. If you look like you have money, they’ll help you out.
Couldn’t find a sales associate so I walked around for a couple of minutes until I found one. We made eye contact but that sales associate moved on to someone else and asked for help.
Anyway, I would steer clear from this J. Crew.

I was disappointed by the lack of customer service. But then I read other reviews and I see that this jcrew just doesn’t care about customer service or they would make attempts to fix it. Here my story… I go in on a Wednesday evening, the store is not very busy, I go over to the men’s shirt section (where the selection is small) a sales associate it talking with a guy. I browse around waiting for the conversation to end because I had a question. She finishes her conversation, I am basically in front of her and she just walks away. She doesn’t ask can I assist you, do you need help, nothing. She just walked away and strikes up a conversation with a co worker. If need jcrew items, buy them online or at another crew.

I’ve been to this J. Crew a few times. It just feels a lot smaller than the other stores, and with it the inventory also feels lacking. I haven’t bought anything from this store yet, and I feel like the sale inventory is always really lacking. Even with additional % off I feel like the prices are still high.

I have been shopping at this location for many years. The customer service has slowly declined to the point where I don’t expect much when I go there after a few negative experiences. My sense is that the sales staff isn’t particularly happy. The selection is good, as is the quantity of items on sale, so that is the main draw. I’ve been shopping more at Nordstrom lately, which has excellent customer service, so I think that highlights the gap even more for me. Often, I just end up shopping
online.

I love J.Crew. Looove it!
Unfortunately, there’s not much to love about the Stanford Shopping Center location. I have frequented this location enough times to know that it’s not really a rare occurrence to encounter poor customer service. The first few times it happened, I dismissed it. Maybe it was an off-​day for the employees. But no, the terrible service is consistent. I am always disappointed.
I called earlier today to ask for a stock check on a particular item. The employee who answered the phone was chirpy and nice when she asked to put me on hold. I was patient. I waited for 15 minutes. No one came back to be like, «Hey, we’re still busy. Please hold longer.» It would have been really nice if someone did that. It would not have felt like a waste of time if the call was acknowledged.
Since it felt like I was forgotten, I hung up and called back. The employee who answered this time was curt and rude. Although she apologized for the long wait, «due to being short-​staffed», she sounded more annoyed than sincere.
The retail brand always boasts about their customer service. And it’s true: their customer service line is usually great. Many of the retail locations do offer superior service. However, the Stanford Shopping Center location continues to disappoint. I’ll try to avoid it if I can.

ahhh, j crew… this store brings back memories from college as i first discovered their casual, yes sophisticated clothing as as freshman in college… years (and years) ago. when i started working, i found myself frequenting their business and casuals section, since they had a nice selection of suits, blouses, and accessories, perfect for the young lady working in financial services.
as an «older» young adult, soon approaching middle age, i still find myself shopping at j crew, as they continually impress me with their offerings. most recently, i have found myself shopping in their sale/​clearance section for jeans since i could get a pair (or 2 or 3) for $ 40 – 50, an excellent price considering the original sticker is well over $ 100! alas, living in california means that you can wear jeans (nice, tailored jeans without holes in them) to work.
customer service here is friendly, and i’ve never had to wait very long in the checkout line to pay. note that they also carry children’s clothing, so if you’re looking to give your child that sharp and preppy look, hurry on over to j crew!

We came to this location to go to their «Suit Shop». They had a suit my son was considering buying for his wedding, specifically the Ludlow.
We entered the store and the manager was yelling at the clerk at the cash register, arms loaded with merchandise and hangers. She spun around and hit my son in the face… never said oops sorry… nothing. We laughed it off.
Then we went searching for the «Suit Shop». Ther isn’t one. There’s a section in the corner of the store with some suits on a rack… jackets $ 450. and matching slacks about $ 250. We were taken aback by the lack of quality with a high price tag and presentation or lack thereof but decided to look around. After all, we had called the suit consultant who had assured us we didn’t need an appointment, we could just
«drop by». She seemed professional, so there had to be more to this than what we were seeing.
Several minutes went by and no one asked if we needed help making a $ 700. purchase. I went looking for help but they were all busy running around in fear of the nutzo manager. There was no «fitting» no «consultation», no nothing.
They are not in the suit business. Their promotional ads for this division are misleading. We left, never being helped or even acknowledged.
Headed over to Nordstrom where the quality of the suits was far superior and the prices on a contemporary suit were decent. The suit was professionally tailored at no charge and the service was impeccable. A much classier choice for this kind of purchase.
JCrew should stick with over-​priced t-​shirts. That’s about all they can handle.

Sadly I agree with most reviews as my latest visit in resulted in not one employee offering assistance — even though I stood near two of them politely waiting. As I was going to finally leave, after slowly browsing the whole store (even the children’s sections) a young male employee who noticed my dismay did acknowledge me and say he would be right with me after he dropped off a pair of pants. Unfortunately, after I stopped and waited for the third time, he never returned.

One of the employees was very rude to me here. The only reason I came in is because I was in the middle of moving my residence from Hillsborough to Atherton and all my clothing was in boxes.
I was buying a shirt and I asked if I could have a student discount. She said, «Is that ludlow?» I said, «I don’t know what ludlow is.» She looked at me with an attitude, as if I was really taking her beyond her scope of employment. She then said, «It is a line of clothing we have here.» I told her, «I’m sorry, I don’t work here so I wouldn’t know.»
She then asked for my student ID. «What is Wharton? I have never heard of it.» No kidding… the woman who folds sweaters for a living doesn’t know about MBA programs. She then said «You look to old to be a student.» I very politely said, «I am old for a college student, because I graduated college 3 years ago, went to law school, and now I am in business school. Is there something wrong? I have been nothing but polite and you have a very condescending attitude.
I don’t know what the woman’s problem was. The customer service was terrible, the clothing was cheap, plane, and lacks details that signify quality garments.

I don’t shop at J. Crew a lot but I’ve been in here a few times in the several years I’ve lived nearby and the staff is generally pretty snooty. If you’re not dressed head to toe in J. Crew or a comparably expensive brand, good luck getting anyone to help you. The last time I was in here I tried something on and when a sales associate asked how it worked out and I said I didn’t like how it looked on me and I wouldn’t be taking it, she made a face like I had just thrown up all over her feet. I’m not even kidding, her face looked like just like this:

This store location can be great if you know what ypu are looking for.
I came here looking for a shirt. After looking through several, i found one i liked. I picked up another. I went up to the cashier with the two items.
The first question you should always ask before forking over your wallet blindly is, excuse me sir or madam, what is your refund policy?
One shirt was Final Sale. In other words, no refunds and/​or exchanges. Final, as in coffin, funerals, no pass go, do not collect $ 200 final.
However, returns are welcome with receipt by a return date. Return dates are on receipt. As long as the item is not a final sale. If in doubt, ask. It will register when they scan the item.
Tags do not need to be on the item. But i rather keep them on in case a stubborn not so friendly manager prefers to be a stick in a mud about it. Limit future disappointments or frustrations by asking before buying and limit any alterations of any kind no matter how small to a minimum.
This is not a place i prefer to wonder about, but if you know what you are after, this place might be worth checking out.

Customer service sucks here. No one is friendly, nobody asks you if you need help, and nobody even blinked when my 2yo son up to his usual antics fell and hit his head on one of those white faux tree stump things they have in the kid sections. Not the store’s fault but someone could’ve asked if we were ok. Kind of seems like a decent thing to do. Anyway, I’ll be online shopping rather than visiting this store again

I have such mixed feelings about this J.Crew. I have to make it work because it’s the closest, convenient location to my home. Like all of the other reviews say, the customer service isn’t stellar. I get that this isn’t Neiman’s but the J. Crew prices can be INSANE for fairly basic clothes. If you are working one on one with a sales associate I think that you get a lot more service but on most occasions there don’t seem to be enough people working to give such personal service. I’ll keep coming b/​c of the product but not a lot can be expected from the staff.

Been here plenty of times, but the reason I’m writing a review is because of the awesome service I received when I was here. I was buying my first suit from J Crew and the process couldn’t have been easier. Honorable mention is well deserved for Noah; cool guy, attentive, helpful, and great customer service. They only had one jacket in my size for the specific Ludlow Suit I was interested in, and I needed the suit fairly quickly, so he waived the 2-​day shipping for me. Thanks Noah, much appreciated.

Stopped here to pick up some shirts, a blazer and some pants for an upcoming wedding rehearsal and cocktail party. Loved what I got. The associate who helped me was probably the friendliest, most helpful person I’ve yet to meet in any retail environment. I saw him treat every other customer he interacted with the same way, even some asshole who didn’t like the yellow pants he tried on.“Oh, i suppose you can take these” while simply throwing them to the guy helping me.
And I suppose you wear yellow pants, asshole.

This review is solely for the customer service. I was just trying to return pants that I purchased online & exchange a shirt. The sales rep was impatient & had an attitude just because I gave her the wrong cc to verify that the shirt I was trying to exchange was in fact purchased, since my husband lost the receipt. After I gave her the right cc it went through smoothly. It’s really unlike me, but since she was dishing out the attitude, I dished it right back at her. If you’re unhappy with retail, find another job.

This is a pretty good JCrew — since it’s the Stanford Shopping Center, I highly prefer it over the Valley Fair Mall because it’s not nearly as crowded.
Since I’m a guy I can only comment on the men’s section — yes, it’s in the back and yes, the selection isn’t fantastic compared to what you can get online. Usually what I’ve found is that the store does carry a lot of the higher end items (again, it’s Stanford/​Palo Alto) so if you’re into full priced items, this is your store.
If you’re like me, and on the lookout for a good deal, their sale section is usually one section of a wall and the deals aren’t bad. I’ve gotten a few shirts here where the size wasn’t available online.
Also has a couch to sit on while you wait for your significant other to finish shopping!

Not sure if it’s just because it’s the holidays and everything is a bit chaotic. But the service here was really not that great. There were many employees walking around, but none of them greeted me when I walked in or as I browsed through the clothes.
The line to pay was kind of ridiculous as well. It was about 10+ people long, just because the cashiers were really slow. Besides the people in line, the store was empty.
Otherwise, the layout is fine and the store front is pretty clean and neat. I got some good deals, which I am happy about.

Apparently I’m not the only one to complain about the service here.
I walked in around 11am on a Friday wearing a full J. Crew outfit from their summer collection. Hello! I shop at J. Crew! It’s like, the only thing I wear! After years of going to Banana Republic, GAP, American Eagle, Hollister, A&F — you know, those stores — I discovered the wonder that is J.Crew. Preppy will never go out of style, and for the most part they do it right. My absolute favorite items are the Jackie cardigan and the empire-​waisted goddess-​cut dress — I try to find a reason to wear it at least three times a week.
Because people are going to start noticing that I may only have one piece of clothing in my wardrobe, I decided to hit up J. Crew at Stanford to look for the strapless version of it. Sure, they unveiled their fall collection already which means I might not find it, but there is always hope that they might have one in their sale «rack,» a small portion of their store in the very corner. When I walked in, no one asked me if I needed any help. I must have walked around the store several times, circling, checking out the apparel, trying to find the strapless dress — nothing. No, «I’ll be with you in just a moment,» or anything. Just, ignoring.
Some people may read this review and go, «What a stuck up bitch! It’s just a store, do it yourself stupid!» Yeah, no. Do you know how much J. Crew costs? You don’t pay for the brand as much as you pay for the service. I can find some cute clothes at Ross, but it means sifting through a dump, or pushing and shoving through other customers to get to a product, or not having any help in selecting a style. A J. Crew store front presents a clean image of impeccability, making sure everything is well folded and the styles up on the mannequins draws in the attention of window-​shoppers. Apart of the $ 69.50 you pay for a CARDIGAN is the fact that someone will pick it out for you and tell you how great you look in it. I mean, seriously.
At least the styles on their mannequins were nice — too bad I couldn’t pick out the outfits to try them on because the articles of clothing were scattered around the store. I’m not going to drop a minimum of $ 300 to do it myself. Plus, it was my birthday and I wanted to treat myself to an outfit or two. Too bad you missed out on that. I’ll be taking my business to my J. Crew in Reno, where I’ll be happily greeted and shown to the dressing room to try on the six outfits my friend already picked out for me to try on before I got there.