Louis Vuitton

I like coming to this boutique not only because Stanford Shopping Center is my favorite mall in the bay area but also because I noticed the sales associates here are less snooty and not as condescending.

Oh LV, just when I said I was done you win me over.
I came in recently not knowing what I wanted, only that I wanted something slimmer than my multiple wallet to hold cards and cash. The store was packed because of the holidays, so it took a few minutes to get help. No, I wasn’t greeted, but the employees were seriously hustling to provide everyone with the same level of service.
My sales consultant did a great job multitasking between me and a man trying on belts. After ringing the man up, she answered my questions and helped me choose an item. In this case I went for a monogram card holder.
It was made in Spain, sewn perfectly, used thick canvas for the outer pockets, thick textured calf leather for the interior, and had immaculate glazing around the edges.
THIS is what Louis Vuitton should be!

Came in yesterday to buy a little something for myself. I walked in look around for bit saw what I liked, Ricky came forward to greet my husband and I. He showed me a few handbags and explain to me when they were released (important to me) he had a lot of knowledge with products which is very good, considering your purchasing a high end product. I saw what I liked. Ricky wrapped it up and off we went. Very smooth and amazing experience. Thanks Ricky! I’ll see you soon for that ostrich bag

Purchased a few bags here and a wallet. Have never found one SA that I enjoyed working with — some are very junior here and know very little about the products. I know more from just watching videos.
On my last visit I purchased an item that they were to hot stamp for me. The job was poorly done and when i brought it to the SAs attention she didn’t know how to handle the situation and had to ask the manager. The manager wasn’t willing to redo the job saying that they couldn’t guarantee it could be done right. what? Is this LV or target. Anyway — I had to go to another LV store to get what I wanted. Won’t be shopping here again till they make some changes.

Horrible customer service! Very disappointing! Louis Vuitton is one of my favorite designers and it made me very upset when I walked into the Stanford Shopping Center location and received absolutely NO help. Ten minutes is ten minutes too long to wait around to be helped when spending the kind of money you do on Louis Vuitton.

Love love love!!! Quinn and Ricky are the best!!! Love love love them super nice. Thanks to them!!!

Walked in nobody greeted me got no service from anyone. Until the security noticed and asked if i need help. He says he wish he was in sales so he can help me because nobody seemed like they didnt want to help me. Im guessing its because the way i look im young and i wasnt dressed up. Just had shorts and a shirt. The security called someone over but still didnt get service till moments later the lady was just standing right infront of me didnt say anything. I asked her to get a bag down for me she didnt get the one i asked for. Until she heard me tell my fiancé i really wanna walkout and buy something. Then she slowly started to give me better service. Im giving it a 3 because when she officially knew i was going to purchase something thats when i was getting good service. At the end of the day im happy with my purchase

I’m the type of person that enjoys my alone time when I shop. Walking into LV I was ready to look around and make decisions on my own, unfortunately that wasn’t my experience. I understand the standard greeting and asking if I had questions but when I say no, I mean no. That isn’t a segue to continually ask me questions and follow me around. I hate pushy sales people & that’s exactly how I felt Quyen was with me. Too pushy. If I have questions I’ll come to you. Thanks. Definitely decided to get out of there and take my business elsewhere (San Francisco) which was much more pleasant!

I bought my first Louis Vuitton when I was 24 and my collection has surely grown since then now 25 years later. This is by far the best LV shop I have been to.
Everybody is courteous, friendly and professional. And I especially like that they always have what I want on hand. I have custom ordered items at the Costa Mesa CA location and pick up here.

I pretty much been coming here recently for some items. A lot of times I had Quyen to help me. I believe she is the Manager. She is amazing! Excellent customer service! I purchased the Pochette Métis in my recent Portland trip and didnt realize there were some scratches on the hardware, so i took it in this store to possibly get a replacement since i have not used the bag yet. They were nice to replace my bag with a better stock. She just advised me to be careful next time and inspect the item before leaving the store. Totally satisfied customer! Highly recommend this store!

I came here this past weekend and was helped by Rosanna. I already somewhat knew what I wanted to get (key holder), so she helped pull out all the options and colors for me to look at.
I’m normally a Prada fan, but this was my first time buying a LV item and it was a great experience. Rosanna was so kind and helpful, and I will definitely ask for her if I buy more items.

Great customer service from Rochelle.
I bought a LV from Paris and they gave me the wrong box. I came in to get the correct one and she was so patient and nice with getting us the right one.
I really appreciate the time. Thanks for helping us even though you technically didn’t have to.

This is my very first review! Obviously I have never felt the need to review anything until now. Let me just say that the service I’ve received at this store in particular have always been excellent! Quyen was super friendly helping me with a small purchase a couple months ago, but today Phillip went above and beyond with an issue I had with a handbag (there was a known issue/​defect with the bag I had.) He totally took care of the situation without making me feel at fault. Their customer service and their standard of quality makes me remain their customer. I will always choose to come here over the LV store in Valley Fair and hopefully work with Phillip in the future.

Randomly went in not planning purchasing anything and saw they had the LE spring 2015 edition ramages pochette! Was assisted by the kindest SA Rosanna! Shes just a ray of sunshine so kind, friendly, and helpful! Even showed me of the upcoming winter LE designs. Will definitely be returning to her for my future purchases. Thank you for my making my pochette purchase quick and easy! Apparently now theres only 9 left in the US! Please go see Rosanna for your future LV purchases at Stanford shopping center!

What rude service. I was browsing around, and the LV lady shouted halfway across the room, «you okay?» It was in a tone as if she just scolded me like a mother. I don’t remember her name, but she was an older Asian lady. Class-​less and unprofessional.

I came to Louis Vuitton to buy my dad a wallet for his 50^th birthday. I already knew which wallet I had in mind; but I wanted to see the different colors because I couldn’t tell the difference between a couple online. I walked in and showed Quyen (sp?) the wallet I had in mind (I had a picture saved on my phone) and she walked me over to where they were located. She showed me another wallet that had a similar exterior but the interior had more slots for credit cards and only one pocket for cash. I knew this was something that my dad would prefer more. Unfortunately, the taupe brown I liked wasn’t in stock at this location, but I did like the black (which is what I ended up purchasing, because my dad has a black wallet currently).
She was extremely friendly and asked who the wallet was for and what occasion it was for. I told her and she wrapped it up nicely so I don’t have to do anything else! The service was quick and I was able to purchase it right away without waiting longer than maybe 10 minutes. I looked around the store a bit while she was wrapping it up and she found me after she was done.

First time LV buyer…
I walked into this store not sure what to expect… will they be snooty or nice? After all, I’m just a normal mom from the burbs looking for a special treat during a pretty rough time.
They were so NICE!!! David S was my SA and he was so friendly and pulled out many many bags in a variety of price ranges for me to try on. He asked me great questions to help me pick the best bag for me and I was not rushed at all. He was very clear about the return and exchange policy (I appreciate that), and he boxed my bag and wallet beautifully and then walked me to the door.
A few days later he emailed me to thank me for coming in (so classy).
A week later, I had second thoughts about the bag, so I email him to see if I could come back to return/​exchange. Again, his response is OF COURSE without hesitation.
I came back in on a Tuesday night and he helped me try on yet more bags and I ended up sticking to my original one.
One more thing, I watched the other SAs in this store on both occasions… all of them were as friendly to their customers as David was to me. Mr Security Guard was standing by the door, letting us all do our thing.
Great experience. Thank you LV Palo Alto.

I really dont understand why luxury retail workers are so snobby. Ill be quick to put someone in their place if they deserve it… In this case I couldnt because I was at macys while my mom dropped into the store. She tells me she was the only one in the store, and the older caucasian woman sales associate did not greet or acknowledge her one bit… She passed b ymy mom a few times Until my mom felt uncomfortable/​not welcome to the point she just walked out! Is it because my mother doesnt dress like your typical LV buying asian woman? because shes asian? because she was dressed to comfortable in her humble non brand showing clothing? I dont know. Sales associates at LV Valley Fair are more welcoming and attentive! She could have increased her numbers/​sales for the day, but no.

So very glad we stopped by this store since we were already in the area.
We’ve been here a time or two prior and it wasn’t anything to complain about but there wasn’t anything to rave about either– that all changed TODAY with the help of one AMAZING associate.
My fiancé and I walked up in the store in hoodies and tennies– needless to say, we stuck out like a sore thumb. First thought that crossed my mind: we aren’t getting any kind of help unless we take it upon ourselves to flag someone down!
We walked around for a bit and caught a few unfriendly stares but that’s nothing new.
Low and behold Quyen steps out from nowhere and asks if we needed any kind of help. I told her what we were looking for and explained to her that we were interested in a few handbags, we just weren’t sure which one to purchase.
She was nice enough to bring out all the bags and even gave a few suggestions of her own. Quyen answered each and every question I had and didn’t make me feel rushed.
No joke– I have never spent so much time in a Louis Vuitton store! I normally hate the customer service so I’m quick to go in, purchase, and be on my way.
Stanford Mall is definitely out of the way but after meeting Quyen and receiving such great customer service– this might have to be my GO-​TO from now on.

Came here on a Sunday afternoon to ask a question about repairing a zipper on a older purse. My husband had to flag down someone to help him. Staff was not busy, they never acknowledged him. At every other Louie store that we have been to across the country and even in airports staff is always very polite and more than happy to help you. They seem very disinterested in helping us.
Either way it just made me want to leave. One of the worse I’ve experienced compared to all the other Louie stores.
Beautiful store, bad service.