Benefit Brow Bar at Macy’s

I feel horrible writing bad reviews when the person helping me was nice. And Jill, you were so nice.
But I have never, ever, ever had someone mess my brows up so badly, ever in my life. I came in and asked for a trim. I said I didn’t want anything taken off, just cleaned up. I ended up with brows that she waxed the ends off of so they’re not wide enough now, they’re super uneven, she took a ton off the top and bottom and it’s not even a smooth line– it’s jagged and unruly, I told her 100 times to trim them and she just left them all long and unruly but waxed entire patches off. I can’t even post a picture because they look so horrible. I had to come home and trim them myself, and I’ll just have to wait for them to grow out. Every time I’ve asked for a trim, whomever I’ve sought help from has done a good job. She went on and on about how I can’t go too short– but she had no problem waxing half of my eyebrows off. She has no idea what she’s doing and she should not be entrusted with the task of making one’s brows look better. If I had done it myself they wouldn’t have looked great but they would have been infinitely better than her hack job. I am so beyond disappointed, and now I have to go to someone who actually knows what they’re doing so they can even me out and salvage what’s left of my eyebrows. I have nice, dark, thick eyebrows. I don’t need much done to them. If you can’t follow directions, maybe step away from the wax kit and find something else to do.

Literally writing this review as I am walking out of the store! I’m not sure what the other people are talking about with the employees being rude, I experienced none of that.
From the second I called to ask about making an appointment they were really friendly. I walked in and was greeted right away! Well after they were finished helping a customer who was there asking questions. But of course I wouldn’t expect them to drop what they’re doing and help me!
Mary Ann was the one who did my eyebrows. Super cute girl! Awesome tattoos with a very bubbly personality. I love people that talk to you rather than silence! She asked exactly what I wanted and I had told her about my horror story. She even gave me recommendations on what to use so I can get a couple hairs to grow back into place!
Very professional, very friendly, and a great overall experience.
My ONLY complaint… Macy’s why do you have the heat on so high??? I was sweating in there yet it’s freezing outside. Lol. But the ladies at the benefit counter cannot fix that problem.
Go here! Set up an appointment because it’s always easier. I called at noon and they gave me an appointment at 140

Melissa at the Macy’s benefit brow bar is my girl! she hooks me up every time w/​the best looking brows. she has a wonderful technique and very nice style of doing eyebrows.

Melissa at the brow bar literally saved my brows! She miraculously got my brows to arc after years of struggling with straight brows. She took her time and got it right! Her patience and skill for eyebrows did not go unnoticed and literally 10 people complimented my brows before leaving the benefit counter. Not only did she reshape my brows but she also took her time in showing me how to do them with the proper maShe definitely has a valued and returning customer in me and I would recommend anyone to trust in her to hook up their brows.
(Picture Posted above)

Jessie does a fantastic job! Book ahead of time cause she gets booked. Love the Benefit product line. Always fun to go in for my appointment.

This review is for Jessie. I stopped by on my birthdays to get my brows waxed. I was a walk through and she had an opening. She asked me how I wanted my brows. I asked her, what she would recommend for me. She recommended a natural arch, which i said yes. She took her time explaining what she was doing. At the end she asked me if i wanted to conceal the redness with concealer, I said yes. She took her time applying concealer. At the end when I was paying, she came up to me and gave me 6 birthday samples, which consisted of the benefit i can’t believe their real mascara, liner, makeup remover and more. I was happy with the way my brows ended up, and told her thank you. I got compliments throughout the day on them. I will be back with her. The next day i booked my following appointment with her

Held off a week to write this review because I wanted to calm my anger down a bit. I saw Kathy on Monday in the middle of the day. Before she started I made it VERY clear that I am trying to grow my brows back thicker after years of over plucking/​threading. She held a mirror out in front of me and outlined what she would leave and I concurred. I’m reassured after this conversation. She then proceeds to work really fast which was weird because no one was waiting but I figured that’s just her preferred method and let her do her thing. Long story short… she took WAAAAAAAY TOOO MUCH OFF AND left a f@&;ing gap along the top of my left brow. I look like I’m living in the 90’s. WTF!?. I’m furious. I wanted to cry. WILL NEVER EVER EVER RETURN.

I went to the brow bar for a brow wax and tint. It was honestly the first time that I explicitly asked for a clean up job with a small arch and got just that. I usually walk out of salons with a semi-​permanent scared expression on my face because too much hair has been removed or the arch was way too drastic. Mary Jo (or something rather) did my brows but the one thing I wish she’d done was take more time to pluck a couple of strays that I didn’t notice until I got home. Oh. And NO DOUBLE DIPPING at this place. ^_^

I love Jessie! She is the best. She does a great tint and wax. She gets the shape perfect every time.

This review is in regards to the lack of customer service. I asked if I could sign up for drop in. Was told there were a bunch of people waiting and they didn’t know when they would be able to help me. Looked on the list there were 3 people. They could have easily said, Sorry it’s a little busy but we will get to you when we can. I them asked if they would call since gey took down my name and number so I could walk around and they said NO they are too busy to call… okay then why ask for my phone number?

This review is strictly for Jessie’s snappy attitude when I wanted to see how the tweezerman tweezers feel likes before purchasing them. She promptly removed it from my hand and threw it in the sanitizer canister. Felt I was a kid being scold by an adult with a temper. For a $ 20+ tweezer, I would like to see if I even like how it holds but with her snappy attitude, it felt like I was in an asian restaurant with shitty service. Ladies if you are at this brow bar, make sure you don’t touch anything, it will feel like someone just snapped your bra.

I’ve been coming here for years. Both Kathy and Jess are amazing. You don’t have to choose between them, they are both great at what they do! I’ve been to Kathy more so, she does such a transforming and awesome job, she’s great to hold a conversation with. All of the benefit counter girls are super friendly. Make sure to call ahead to get your appointment! Walk-​ins can be a drag. The brow bar is regularly busy, so don’t hesitate to call. Kathy has done an awesome job on my brows every time, there was only once out of the many dozens of times I’ve gone that she left my brows super thin. I hoped for the best and decided to come back to Kathy after that time, and she’s back to waxing great brows. Prices are decent! I usually get a brow and lip.

Lemme just say… Kathy is A-​MAZING! I’ve always been afraid of getting my brows done by someone and have had nightmares about someone waxing them all off. So I was super scared sitting there waiting was my nightmare to come true. But to my surprise Kathy did a stupendous job! She’s super nice and made me feel real comfortable. She really knew what shape compliments my face. My brows came out better than I expected and way better than I coulda done myself. I’ll definitely recommend going to this place, but make sure Kathy is there!

I should also put that I have also had by brows done by Jesse and she does an equally good job. And super friendly!

Absolutely love the way Kathy does brows. Will absolutely not let anyone touch them except her and myself. I pay more but she works wonders! I have extremely difficult brows and she is a miracle worker! It’s a bit more expensive than the nail salons etc. but so worth it!!! Be aware if you don’t make an appointment you might have to wait and hang around the benefit makeup counter while your there because sometimes they get done sooner than expected and definitely bring cash for the tip!

Kathy’s an eyebrow magician. I travel over a half hour just to see her. She listens to your needs and follows instructions well. Most brow technicians do what they want to do, not what you tell them to. After seeing Kathy, no one else is allowed to touch my brows.

I had been coming to Cathy for about 3 – 4 months now and was very pleased with my eyebrows. She took the time to show me what she’d be waxing and always left my brow thick and natural looking. Today, I missed my appointment, but Cathy was nice enough to take me in between her other appointments — big mistake. I don’t know if it was because she was rushing, having a bad day, or simply just made a mistake, but my eyebrows look terrible. She waxed off way more than was necessary and now they look very thin, patchy, and basically, a girl’s worst nightmare. I think she realized that she had made a mistake at the end, as she didn’t even charge me. Cathy is very nice, and her work in the past had been good. Nonetheless, I need consistently good service, and this wasn’t it.

As a long time customer of benefit, they need to come up with a better system for their brow bar. Dropped in on a slow day and was told the wait is 40 minutes. I said ok, I’ll just hang around the cosmetics department and the gal told
Me that I less I stand there, she could not put Me on the wait list… ummm, there are three benefit girls standing around with no customers in sight. What is this list for exactly??? Won’t be back here!

I never thought that I would write a review about eyebrows, but then again, I’ve never had someone as good as Kathy do my brows! I wandered into the Brow Bar last December, since my brows were totally overgrown, and due to good luck, I stumbled upon Kathy. Not only was she just great to chat with, she did an amazing job on my eyebrows! I actually had two people compliment on my EYEBROWS after she did them! I didn’t even know that this was something that you could compliment someone on! THAT is how good Kathy is!
Anyways, I went back in February (only time in my life I’ve made a point of going to the same person twice), and again, a fabulous job.
FYI: you need to bring cash with you to tip, because the Macy’s credit system sucks.

Kathy is the only person who has done my eyebrows for the past couple years. I wouldn’t go anywhere else or to anyone else (did once in this time and was so mad about it).
She does an amazing job shaping and making my brows even. My brows naturally have a different shape than each other and when I leave they look great. She also covers up the red and fills on my eyebrows so I don’t look like a red faced blob.
She is also so sweet to talk to and remembers who I am and I genuinely enjoy conversations with her.
I would recommend her to anyone!