Macy’s

Very bad experience here, no wonder it is like this 2 ‘ 3 stars. now shopping like supermarket

I’ve never seen such lousy customer service at a Macy’s. For example, during my visit yesterday, I was searching for a nice Calvin Klein black dress shirt and a nice pair of dress shoes for a NYE outfit. I had about 6 – 8 other items I was about to purchase, easily totaling over $ 1.5K. I asked two guys (African American young gentleman, one at the front men’s area and later another in the shoe department) for simple assistance but they completely forgot about my request on multiple occasions. One also refused to take a shirt ($ 150), the last one in the store that was my size, off the manican doll. I felt like he considered it but then changed his mind out of laziness. Don’t they get paid commission here? Wtf. This would never have happened anywhere else.
I had about $ 1.5K worth of merchandise that I was going to purchase. But due to the laziness and lack of customer service skills, I layed my items on the counter and left in frustration. I saw several other employees very frustrated with the staff as well.
Very disappointed in the management and staffing at this location. It has really gone downhill.

The credit card policies are confusing, deceptive and impossible to deal with. I stayed away from Macy’s for 20 years and made the mistake of going back once… never, never again.

Online order pickup is highly disorganized. Took well over 20 minutes to receive an item that was ready for pickup (second in line). Poor WiFi so unable to retrieve email confirmations. Many customers were unable to find their packages even after several tries. Doesn’t save any time and creates many headaches.

This macy has great customer service, and sometimes it it under staffed. but overall they provide a decent service.

Regarding the cosmetics department, I found it to be lackluster. One star to being well stocked. Lancome matched me with a darker concealer. She was nice And helpful and told me to think about it. I then decided to go to sephora and found they carry the same product I was looking for. I found a color one shade lighter and tried it and a lady there said it matches better than the one I got «matched» with at Macys. That what the other lady showed me was pink undertones. I’m asian so I need yellow.
Zero stars to service at Shiseido. I stood there for few seconds and a guy at the other counter told them they have a customer waiting. which was me. I told her what I wanted and she proceeded grab wrong thing. Could have sworn she whispered to her coworker «that’s it she’s getting». She gave me my item and did t say thank you. I said,“thanks” which was followed by quietness.
So in conclusion, as harsh as it sounds, not all at the makeup counters are skilled. And few are inattentive proving to be a poor shopping experience. BTW at Stanford Shopping Center too…

I go on their site to process a return and it takes 5 minutes to fill out the return form then they say the service isn’t working.
Now I’ve called three times now to get a return label and every time they say it will arrive in 15 minutes to an hour and it doesn’t.
I’m never shopping at Macy’s again. It’s a nightmare.

I’ve given this counter another try because I have learned that MAC hires freelance artists and that last worker no longer works there.
Irvin is awesome. ‘Tis all ;)

I tend to base my Macys experience on whether I leave with a smile on my face or I feel like years were taken from me.
While I really enjoyed my experience (read: smile), a problem I’ve noticed at the Clinique counter (most of the reason I visit Macy’s nowadays) is that the service is slow like honey, sweet — but takes so long sometimes you question whether it’s worth it.
This trip they were giving out free gifts with purchase. I’d read the fine print of the card and was offered the first free item, only to have to remind them I was due a second because I’d spent enough money to warrant it.
Both ladies were gracious and friendly, but a bit on the clueless side, grabbing the wrong perfume, even after I let them know what I wanted and repeated myself. Side note: I’ve been wearing this perfume for years and dealing with these counters for years… and have begun to thoroughly dislike that I can’t have a quick in and out experience. Even as friendly as they were.
The basic reasons my experience was a three and not a four are the above mix up (the packages don’t even look similar) and the fact that it’s Macys and they couldn’t find anything classier than dirty laundry baskets to keep the free gifts in. They were super tacky — though I know sale and free merch days are desperate times.
All in all I’d come back, but it’s definitely not their finest location.

I never liked Macy’s but my friend dragged me to go to check it out. My initial thought about Macy’s was true: unorganized.
As soon as we entered, there were piles of clothes on the table which should’ve been neatly stacked, there were clothes on the floor, and there seemed to be no employees around.
When we saw the check out line, the line was huge and you could see people getting impatient.
Macy’s had very limited collection that was desirable… For me, if I find something I like, most of the time the size would be unavailable.
Move over to Bloomingdale’s.

This review is not just for Macy’s — the store always has a great selection of linens, housewares, cosmetics, etc. — but for Elsa in the Domestics Department.
If all of Macy’s could be as good at product knowledge and service as Elsa, there would be no other reason for another store in the area. If Macy’s Palo Alto does not have it, but it can be bought at any Macy’s, Elsa will find it and get it to you! She knows how to work the Macy’s system, always offers any deals that are running and makes you feel like she really cares that you are happy with the store and the products that you buy from her.
If she is busy, she finds another quality employee in the department to help you out or will get back to you when she says she will. I shop with confidence and enjoy the shopping experience at Macy’s of Palo Alto knowing there are employees like Elsa working there.

This Macy’s feels very disorganized. The clearance racks are not sorted by any size or brand, really, so it’s definitely a daunting task to find items. Also, a lot of the coupons that you receive in the mail don’t even work with half of the brands or half of the other sales in the store, so it feels like you can’t use coupons half the time.
I recently went with the boyfriend’s mother, and she picked out a cute shirt from a rack that said $ 12.99. At the cash register, it rang up as $ 17. She tried to explain that the shirt was from a rack labeled $ 12.99 but the cashier was insistent that she couldn’t change the price because that’s what the system said. I was curious, so afterwards we walked back to the rack and sure enough there were dozens of the same shirt under a big $ 12.99 sign. That was a definite sign that the price was wrong, so we went back and complained again, and showed them the rack. We finally got the advertised price, but honestly, the cashier should have just gone to check out the rack or given the discount in the first place.

I believe someone from quality reviewed my phone conversation and I just received a refund for the boots! This was a pleasant surprise but the stress that I had at returning never again will I use online Macy’s it was unreal experience but I thankful the issue was resolved!

Macy’s has been going downhill for at least a decade. What happened? But yesterday was the final straw, you’ve lost me as a customer forever. Though, I imagine that you don’t really care at all since you’re such a massive corporate company, which is very much part of the problem.
Your customer service is absolutely dreadful. I can’t even accurately describe how horrible it is. I wander around the store actively looking for someone to help me and nothing. No one. I ask people for help and they just kind of pretend they don’t know or they can’t help me.
Now if I want to purchase something, get ready to wait in line. If I need help with something, you’re cashiers will go on to the next customer and leave me to my own devices to figure it out. More waiting in line ensues. Honestly, waiting inside your horrible store is not how I want to spend my time.
Your store looks awful, I have a better shopping experience at Ross and I hate Ross. Seriously it’s a disaster with clothes strewn about, no organization, nothing. It feels dirty and worn. I would rather go to a target anyway of the week. At least there are red phones where I can ask a question or get some customer support and it’s organized. It’s downright gross inside your store.
About MACY’
.
I made an order online about two years ago where I HAD to give you my home telephone number since my order was blocked as fraudulent. That was the only way to have the order go though. I NEVER give out my home number, it’s reserved to only close friends and family. I liked it that way, I never got strange phone calls at dinnertime. Ever since I gave you my home number I have been BOMBARDED with random calls. I am on the do not call list but still they keep on calling. Surveys etc. I am certain it was you who SOLD my information to again make a quick buck on my personal information. SHAME ON YOU.
Never ever again. You’ve lost me forever.

Macy’s used to have great staff and great service. Now it’s just a lot of grumpy older women who complain about their jobs to customers and the 800 customer service number reps can’t answer questions thoroughly and transfer you to departments that don’t pick up the phone.
Macy’s corporate cancelled my Macy’s card «due to inactivity.» I’ve had the account for 22 yrs and granted I haven’t used it in recent years, they closed it without warning and without any notification after-​the-​fact.
How I found out was the woman in the lingerie dept asked me if I wanted to use the card for another 25% off. I thought, why not. Only to be told it’s been closed and the cashier asked if I wanted to re-​open. I said ok if this was to reactivate my account. I asked her specifically if this was going to do a hard credit pull, and she just said she didn’t know. I went ahead with letting her reactivate and charge to the purchase to the account. Well I found out later when I received a new card that it was an entirely new account with a different number. So the lady at the counter probably knew full well she was actually opening a new account for me but made me think she was reactivating. I know the reps get some kind of bonus when they get new accounts opened.
So I called Macy’s customer service and it turns out they don’t reactivate accounts. I asked about the lack of notification, and the terms they follow before they close accounts. They insisted they sent me a warning before and a notification after the account was closed. What are the chances of both getting lost in the mail? So I think that was totally bogus. And they couldn’t give me a straight answer on my question about how long does an account go unused before it gets closed. One rep said 2 yrs, another one said 24 – 30 months. In both cases they verified that my last activity was 18 months ago. So it made no sense that my account was closed.
I’m very disappointed with the lack of integrity by the cashier in store, and very disappointed with the phone customer service not being able to provide me answers that made logical sense. Macy’s used to provide stellar customer service, but it’s gone way downhilll all around.

It’s kind of funny but I have been to many different Macy’s especially when they have deals. This one seems to have more things on sale and more of my sizes here available… Score! But asking questions from the staff is terrible especially NO smiles at all! They are all young too so seemed like it was just a job to them… not even enjoying they have a job! lol Love that the selection of sizes are available for me but the staff management has to step up a little. The store is a little messy and the set up is crowded compared to the other Macy’s I have been to. I still like going to Macy’s as they have good quality clothes but have to make sure not to expect too much. ;-)

I’ve more or less given up on Macy’s but I had some coupons here so I came into browse and ended up having a great experience. Long story short, the 2 staff members who helped me were both really accommodating and kind. They honored my coupons which had expired the day prior and they convinced me to apply for a macys card! Great customer service still exists– just use your manners and some nice new shoes will be at your door the following week =]!

Classic Macy’s stores. A little understaffed though – I came here to buy a watch the other day and I felt like it took us forever to find a table that was actually manned by someone to take the order. It’s clean, big enough, and honestly if you can’t find what you want in the store, you can get them to order it online or you can do it yourself. Typical Macy’s.
I ended up buying a watch here and the guy who worked with me was great. He polished the watch, set it, took out the links. Just did his job and was generally friendly and helpful and answered all our annoying questions.

J’adore ce grand Macy’s attenant à l’agréable Stanford Mall. Faire du shopping pour des fringues a toujours un calvaire pour moi: en général, j’entre motivé et au bout de 20 minutes, ça me saoule déjà. Là l’expérience est aussi indolore que possible: le rayon homme est regroupé sur un étage, chaussures comprises, c’est grand donc on a beaucoup de choix, mais pas trop grand au point de né pas s’y retrouver, le staff est présent mais seulement si on en a besoin (bon, raté par contre pour le vendeur qui m’a pris mes mesures pour les chemises mais s’est complètement trompé, heureusement que j’ai essayé), les prix sont très compétitifs… C’est pratique, il y a tout ce qu’on veut, c’est 100 fois mieux à mon sens que d’errer d’une boutique à une autre dans la galerie marchande… sauf bien sûr si c’est la dimension «promenade» qu’on recherchait, mais pour la promenade, allez plutôt visiter le campus de l’université attenante !

This is for the Finish Line at Macy’s Stanford.
My husband went to men’s Macy’s at Stanford to purchase athletic shoes. We went to the Finish Line desk.
Carter helped us with the selection. He was mostly enjoyable, totally helpful, efficient and no doubt knowledgeable. We did not have an issue with our services with Finish Line.
Here is my protest. In the past, my husband and I always purchased our athletic shoes at Nike. They have a nice store at Stanford. This time, I got a coupon from Macy’s so we wanted to use it.
We were told that we could not use our Macy’s discount coupon at Finish Line as they are two separate entity. We were told that Macy’s outsourced their athletic shoes department to Finish Line. The Finish Line salesperson cannot ring any items for Macy’s and vice versa. They can only service Finish Line items.
I wonder how many time the poor Finish Line salespeople have to explain to Macy’s customers, «no, sorry, we can’t help you» as we are not associated with Macy’s. While Carter was busy with my husband, I had to explain the same thing to at least 5 people in line that they had to go to another counter to ring Macy’s items.
To have Finish Line inside of Macy’s and have separate procedures and regulations are very confusing to the public, at least to me. We don’t know if we will venture to Stanford Macy’s just to buy the Finish Line athletic shoes. That’s the reason for my star rating.

I found this Macys to be average. Lots of shoes in the women’s section that was on sale with varying sizes. No one asked me for assistance here. Thought maybe I would have better luck in the jewelry department but only found out that they a bit overwhelmed.
I found some cute earrings on sale and when I went to ring up… the lady behind the counter looked busy… almost overwhelmed and said that I needed to go to the other counter across the way for assistance.
Definitely not the best Macys I’ve been to… but it was OK.

Macy’s c’est l’idéal pour les européens qui veulent faire quelques emplètes a prix cassé.
Et oui, làbas les vetements sont réellement moins cher (exemple 37 $ pour un Levis 501 quand en France il est souvent à plus de 80EUR voir 100EUR)
La boutique est sur plusieurs étages, les rayons sont clairs et les vendeurs disponibles et agréables.
L’idéal pour faire chauffer la carte bleue :)