TGI Friday’s

The service was horrible and the food was even worse for the price! Avoid at all cost if you’re in the area. There’s so many better options near Times Square!

Burger tasted like it was from a college cafeteria, overpriced for everything. Look elsewhere not worth it to eat in time square.

Only leaving a star because I have to. We only stopped in to eat at Friday’s because it was late on a Sunday night and this was the only place without a wait. Wow I should have read reviews first. While yes we were seated immediately I had to stop the waitress 3x to ask for refills and still never got one. She would walk away while I was talking. needless to say we never got refills or what we wanted. I wish we would’ve just went to the 24 hour McDonald’s and saved us $ 70. Worst service ever. Do. Not. Go. You are better off eating spam and drinking tap water.

If I could give no stars I would, my waitress toya was so rude, rolled her eyes when my family members ordered their food, we waited 15 minutes before she even came to our table, & she didn’t bring us silverware & messed up our drink orders. DONT GET THE WAITRESS NAMED TOYA!!!

We went here by default as we needed something quick before a musical, and I knew it would be something we would regret. The service was poor as tables sat down after us were served before we were and it was by the same wait staff. Service was SLOW. The potato skins tasted and looked like they were the frozen types you can buy on your own in the grocery store. My son ordered a NY Strip and instead we were brought a burger. When we said we had the wrong food the wait staff asked if we wanted the steak but we had 10 minutes before we had to leave so had to eat what was brought to us. Was the cost removed from the bill? No. Was not even offered as compensation for messing up the order. The waitress even had the guts to circle the fact the bill did not include gratuity… which I know they have to do, but seriously… This is a place of LAST resort if you are looking for food in Times Square. Hot dog vendor would be better.

Don’t eat here! Way overpriced compared to any other Friday’s or any other eatery in the area with similar food. Had a wedge salad and found a sticker in it from the lettuce– no apology, no discount, no nothing.
Skip on past and find a good local place with good food and service.

Don’t go here. I got food poisoning from their burger! If there was a zero star option I would do it.

It is unfortunate there no option for ZERO stars.
This place is terrible. Slow, rude service. Awful food. High prices. Avoid at costs. I will never return.
An error was made on the bill and rather than making it right the server argued that I ordered incorrectly!

Hours are listed as open at 11:00. Showed up at 11:50. Doors were locked. Employee was on the other side of the door sweeping. Tapped on the door and asked if they were closed for good and he wouldn’t even look up and acknowledge me. Tapped again, employee raised his hand to say «he will talk to me when he is ready». Another employee came out of another door and said that they were open. Sat down, waited 35 minutesbefore drinks were on the table. App was overcooked and dry. We were sitting for almost an hour before out food arrived way overcooked and dry. Server moved about the speed of molasses.
Finally, time for the check, not only could they not provide me with a written out check (which I require for work to reimburse me) but they also didn’t take any cards. I was forced to use their shady looking ATM in the lobby. I told them I would get $ 3.00 in bank feed from them and whatever their ATM charged. Was only compensated about $ 4.50 when I got charged $ 6.50 in all between the two companies. Manager stood there looking over my shoulder as I put in my atm pin and withdrew cash. Server said I wasn’t permitted to go to the chase a half a block down because she «didn’t know if I was gonna come back» How is that my problem again? I was SUPPOSED to charge this meal to my work credit card.

Terrible. They don’t use stripes rewards, the beer was warm, and service was mediocer.

I usually make it a rule to never eat at chain restaurants when I’m in the city, but I was with relatives who chose to visit this location due to its proximity to the theater we had tickets for. I normally don’t mind TGI Friday’s, but this experience was terrible. The servers were slow, which I suppose should be expected in the middle of Times Square, but it was virtually impossible to get a refill. My sister ordered the pretzel appetizer as her meal, but it would seem that they simply pulled the cold pretzels out of a refrigerator and put them on a plate for her, as they were cold and hard. The cheese that came with it was also a cold, hardened mass. The rest of us ordered entrees, and there were sauces spilled all over everything, making our meal messy and bad-​tasting. I would not recommend this location to anyone.

Never again will I step foot in this place. Considering the location you would think they would have great service! Well you thought wrong. I was greeted by the waitress being upset that she had to do OT. Asked was she okay to serve me and she insisted that she was fine! Well she lied. There was several walk outs and I see why! Ummmmm no one was paying attention to their guest. I asked for a fork, it was dirty, asked for a manager and was told he was unavailable. Okay not a problem, I paid left and will be contacting corporate. This place ruined my vacation! And they only got the 1 star because I had to leave a rating.

The location is great. The staff is friendly. Stop by if you’re looking for a quick bite in the Times Square area!

Half a block from the heart of Times Square, it should be expected that you aren’t going to eat cheap — even for a chain restaurant. The host guy wasn’t too friendly — as soon as we walked in he was immediately rushing us to a table (it wasn’t even too busy). As we were being taken to a table, we knew we weren’t going to like it so asked to move to a different spot which was done so thumbs up.
Our waitress was great — very friendly, maybe should have been a little knowledgeable about the food and told us we couldn’t customize a dish (take the mustard off a sandwich) which we thought was kind of weird but it came out with no mustard so that was nice.
The food was just as good as any deep friend mozzarella sticks, chicken strips, and little sliders can get from a chain restaurant. The place was kind of grungy and old and probably won’t go back. There’s better options for prices and taste around the area.
Great server though.

Pros:
— Despite all the past reviews, our waitress was amazing. The kitchen gave me grilled chicken instead of crispy chicken with my salad and she immediately fixed it by allowing me to pick a new dish b/​c they ran out of crispy chicken.
— We got seated really quickly but it took forever for the food to come out
Cons:
— Really dirty, could’ve been cleaner (eg. chairs, tables, bathrooms). This was a big no, no!
— $ 16 for 6 mozzarella sticks?! It is apparent that we were NOT happy about their prices. The food didn’t taste good so we were really disappointed.
— Nasty tap water. I love drinking water, but after one sip I had to push my glass aside.

Stay away from this place. I generally avoid chain restaurants in the city but i made an exception, I have no idea why. Service was atrocious. To be fair we were seated relatively fast. We were told the wait time was 25 minutes but we were seated within 5 minutes but thats the best as it gets. The waitress (no name tag and never told us her name) was completely neglectful and ignored us straight to our face. I asked for pickles on the side of my burger and got it only after asking three times, halfway through my burger. She was wearing a hat and looked completely unprofessional. How this place gets business is beyond me.

Service was so bad and the food was not much better!
I would not recommend this place to anyone, ever!
I had a burger and it was so dry that I had to put ketchup on it to make it edible!
Also it was $ 4 for a soda! What an absolute joke!
One couple actually got up and walked out because it took so long for their food to come out.

This place was fine. There are definitely some strengths and some weaknesses. When we arrived, the hostess seemed like she had no idea what she was doing. She was inattentive and there was no orderly line for those waiting to check-​in. Luckily, we only had to wait a few minutes to be seated. Our waiter was very polite and took our orders accurately. We did wait a long time for our food, however, it was warm and delicious. We enjoyed the wings, cheese sticks, and pretzels we ordered. We finished with a good piece of chocolate peanut butter pie. After I paid, though, it did take a while for my server to realize I wanted a receipt. Not a bad place overall, but definitely has its faults.

This is actually for the location at 149 W 46^th which I think is replacing the one at Broadway and 46^th. My recommendation is to avoid this location if possible. Other than being pleasant our server was way off her game. We order 4 things; a soda, a coffee, and 2 desserts. First she brought my coffee but no milk. I asked for milk. She then brings the soda but still no milk. On her 3^rd trip she finally brought the milk. By the way, a cup of coffee is $ 4 and she never offered a refill. Just as well as the milk she gave me was barely enough for one cup anyway.
She brought me the wrong dessert. I told her I thought this wasn’t what I ordered and she agreed. That was the end of the conversation. But, she was very nice.
Ah whatever, service has never been the high point of any visit to a Friday’s.

I sat at the bar and had a couple of appetizers and drinks while waiting to go to a restaurant across the street. Good service, and the food came out quickly.
The appetizers were good. The place was clean, what else do you want from TGI Fridays?