Sleepy’s

Had such good results shopping here and are finally comfortable sleeping. We were just looking at pillows when the expert advice of Massoum guided us to try a new mattress. We actually changed from a Duxiana and are very, very satisfied (and surprised with how good our experience here was). Massoum spent a lot of time with us and was very knowledgeable figuring out our needs. We were both matched with the proper mattress and pillows and everything was fairly priced. (All the staff here seemed caring about their products). Massoum was especially sincere and and gave us his expert, honest opinions. We are extremely satisfied and highly recommend coming here for mattresses and pillows. Thank you Massoum for saving our backs!

Back has been hurting for a month now because part of the warranty is you must have it for 30 days. ok. They rescheduled my first delivery and just emailed me to cancel and reschedule my delivery for tomorrow (it’s 5:45PM the day before). Can’t make this up.

It was cool that they reached out to try and rectify the situation… unfortunately they weren’t willing to do anything. They just gave me a discount on my next mattress (whenever that happens), which I won’t be getting at Sleepy’s. The sales people are weirdly deceptive.
Definitely get a Casper or Leesa… there are such better options these days. Places with 100-​day return policies.

This review is solely about the awesome salesperson I had, Ayesha. I honestly find mattress stores as creepy as used car lots. I was in a bind and needed a good mattress cover. Not only did Ayesha seem to really know her product but she spent almost half an hour calling all over the city to find me the cover I wanted because I needed it immedatly. As it was Saturday and I wasn’t even looking for a relatively inexpensive item I was very impressed with the time she took. If you are looking for a mattress I would trust her 100%.

I cannot say enough about this company and it’s customer service. They bent over backwards for me at every step of the way. Not only did get a good deal on a fantastic mattress set, but I also was treated like a KING. I thank Diane, as well as Irynia (sp?). Customer service and the sales people were truly amazing.
THANK YOU!!!

When I returned home from work, I saw that the delivery team had put a 30 foot scratch in my wood floors. I just bought my apartment and now have a long scratch throughout. After more than two months and dozens of communications, they’ve done nothing — and actually said «it’s your word against ours». Actually, it’s not. My super accompanied the delivery and witnessed them dragging all the materials across my floor. Just hired a lawyer.

Michael helped me at this location and he was so great. In no time flat he helped me to find the best bed I could get within my price range, and he really went out of his way to get me a good deal. He was knowledgeable about the stock, and was able to steer me in the right direction. I wasn’t sure I was going to make a purchase today, but within a half hour I was in and out the door with a new bed! I’m really happy with how things turned out! Thanks so much, Michael!

We bought a mattress from Sleepy’s Union Square branch, 8 months ago. Bed springs started to make noises after 3 months!!! Whenever one turns on the bed while sleeping!!! Now it is so bad that the other day I woke up, just because my boyfriend was turning on the other side!!!
This is just unbelievable!
Also what we realized is there were stains on the bed when it was delivered. The day it was delivered, we just moved in. We were very tired, so just opened the package and slept on. We didn’t pay attention. Couple of days later we noticed the stains. They were wiped out.

Gross! Gross! Gross!
The mattresses are so dirty here. You could never lay on them to test them. What is the point of a mattress store if you can test the mattresses? You might as well just buy one from Amazon.
It’s a shame because the salesman was really nice, and helpful. BUT come on guys pull it together — the mattresses look as dirty as the sidewalk!

The biggest downside to this Sleepys location is that it has a very small showroom — so there are only a few beds to try out in any given price range. The salesman was pretty friendly — until we told him we were going to keep looking elsewhere. I understand people want to make a sale, but that attitude just led us to go visit a different Sleepys location in our own neighborhood. I would recommend going to a larger location if you really want to try out a lot of different beds.

Micheal was amazing~ He knew so much about the product. He made our experience at Sleepy totally worth it. I would recommend to go see Micheal if you are looking for a new mattress… He is so nice~

I was scammed by Sleepy’s. I went to look at mattresses and picked out one I liked. A sales associate there told me that I had the week to think about getting the mattress. He asked if I wanted to check my credit for financing and proceeded to ask me for my credit card and sign something that said I agree to a credit check. He gave me a sales receipt (which I did not realize it was actually a purchased item) and said get back to him if I want the mattress. He also set up a delivery time just in case. I get home and realize I paid for this item. Apparently, he opened a credit card and charged it. Please be careful and don’t get duped. Really scary.

The salesperson I interacted with was fine, and the delivery went without a hitch. However, the mattress I received felt nothing like the one I tried in the showroom. It was much firmer. Is it possible that the display mattresses are never refreshed and just get softer over time?
Since I didn’t have my platform bed when I received the mattress, I decided to wait and see how the mattress would feel when that piece arrived, figuring that a mattress on any sort of frame would feel better than a mattress placed directly on the floor. But due to some traveling I had to do and the amount of time it took me to assemble my Ikea platform, I ended up only having about a week to test the mattress before my trial period expired. After a few nights of acceptable levels of comfort, I decided to keep the mattress, assuming that my body would eventually adjust to it.
A month later, I’m often waking up incredibly sore and with a strained neck. I’ve decided that I’m going to get a memory foam topper. I’m frustrated that I have to spend more than what I had budgeted. I wish that Sleepys offered a longer exchange period, and that the mattresses in their showrooms were reliable for testing!

Great experience! We love Michael — he is incredibly nice, honest and helpful and we got an amazing price on our new mattress.

Mis-​trust Sleepys for the rest of your life…
This place and business is the most unethical experience I’ve EVER had in my life. The story I have to tell is too long for a Unilocal review and frankly doesn’t need to be told in detail. They make up prices for products as they see fit, they sell you things that you didn’t buy in the first place. Argue with you and lie until they are blue in the face. Then point you to the company, where they again argue with you. All you need to know is this, no matter what you think you’re getting you’re not, you’re getting ripped off. Plain and simple. My case was cut and dry, I was sold something i didn’t ask for and the product I was sold although very nice, was 30% less. Once it’s in your home, forget about the «comfort exchange», they’ve got you, you’re done. I actually managed to get what I wanted when all was said and done, BUT it was a horrible experience both from the store side, and the corporate side. The person on this site who replies on behalf of sleepys, does not answer her calls, so don’t bother. Here’s what you need to do.
Go to multiple Sleepys (they carry different product), try all the beds you want to check-​out, take the salesmans card (if he was nice), and IMMEDIATELY walk-​out. Following your decision on which bed you like, call around and get prices from multiple sleepys or other, which will be different (they are franchises). After that buy it online or over the phone, even from sleepys. You will get a better price, and won’t pay the delivery charge they so elegantly charge you when you’re ringing up at the store.
I can go on for years…
Still waiting on my call-​back from 2 or 3 customer service reps at Sleepys.
I urge all customers to check the bill very closely if you do buy on location, and also make sure you got the right price. It’s automatically cheaper online because they don’t charge you 90 for delivery, but you’d be surprised what else you might find.
I’m happy the Attorney General of New York took the time to investigate this company, and I’m sure it won’t be too long before they will have to investigate further.
Ideally you all take this as a warning, and put your money where your mouth is, although it’s tough when they are a monopoly (1800 mattress is the same company) .
Good luck, and sleep easy…

I hate pushy, unknowledgeable, unfriendly, unprofessional associates. That was not the experience I had with Michael at this Sleepy’s location. I am writing this review a few hours after having made an unexpected purchase. My partner coaxed me into entering the store just to browse. I don’t like going anywhere «just to browse». The associate named Michael immediately acknowledged our presence and made us feel very comfortable. He is incredibly knowledgeable and did not make us feel pressured as he let us test, ponder and discuss amongst ourselves. He came back to us at the right moment when we had questions. With clear and concise answers and a great personality there was only one thing we wanted to do… seal the deal. So we did. More than acquiring a new mattress we left Sleepy’s having had a great experience with Michael. I work in retail sales myself and his impeccable service set an example for me.

I bought my mattress here few months ago and the service couldn’t be better. I got a great mattress and an amazing pillow. Two days ago we came back to buy the same pillow but it was discontinued. Michael, the same person that sold me the mattress, called us few hours later to tell us he found the pillow in another store, we didn’t even ask for that! amazing customer service!!! 5 starts for them! :)

Stay away from this place. The sleazy salemen push you into buying fast, and skip over key parts of their exchange policy (like you have to pay the difference between your mattress and any lower priced mattress you trade in for).
I bought a very fancy mattress which was way too thick for the platform bed I’m using. Unfortunately, in mattresses thin means less expensive, so I can’t exchange.
If you walk in and indicate that you want an exchange, they ignore you.