Sleepy’s

I was in NYC and needed a mattress right away. The first Sleepys I went to was rude but then I went to Sleepys on 6^th Avenue and it was a delightful experience. A man named Chris was wonderful. He made buying the mattress easy. He was knowledgable and worked hard to make getting a mattress quickly, seem effortless. His follow up was impeccable. I highly recommend this particular Sleepys and ask for Chris

Recently bought a mattress, sheets, and pillows! Carlos is an amazing sales rep. I had follow up questions about my purchase so he gave me his cell phone number and answered all my qs even on the day he wasn’t working. We couldn’t be happier.

Had 3 bad experiences over the course of one purchase here.
1. I bought a bed on a Sunday and set up a delivery for the following Wednesday. Wednesday morning, I got a call saying they didn’t have my address and I’d have to call the store and give them my address, and reschedule delivery. I couldn’t just tell them my address over the phone «for security purposes.» (Yet I could tell the store over the phone? And they called me.)
2. The delivery guys assembled my bed frame crooked. I noticed after they left. When I called the store to ask them to fix it, the sales guy on the phone said he’d have them come out the next day. I called the next day, and another sales guy said he had no record of it. Another reschedule.
3. I bought a $ 100 pillow here and slept on it one night. I didn’t like it. They don’t accept pillow returns. Other stores do.

A salesperson named Ronald Wright helped us, he is hands down the most professional salesperson I have EVER met. He asked the right questions and helped us find exactly what we wanted. When he discovered the mattress we wanted was already sold, he went above and beyond to find our mattress at another Sleepy’s store.
A few days ago our mattress arrived, and we are extremely pleased with our choice thank to Ron. If you are in need of a mattress you must go to this store and ask for Ron’s help.

I accept responsibility for being a naïve Brit shopping for her first bed in NYC… but I really did get ripped off here. The pricing is not transparent and unfortunately even after asking several times for the breakdown I still didn’t understand how it worked. To my detriment I was too embarrassed /​tired /​anxious to not sleep on the floor my first night in my place to persevere, and it did not end well for me. Proceed with caution.
The range they have in stock from the brochure is actually very limited and my headboard and footboard took almost a month to be delivered. There were problems with the order and delivery, I was overcharged (spotted by the very nice gentleman who delivered my bed) and although the people on the general helpline were very nice and helpful, the people answering the phones at the shop are incredibly rude.
Sorry guys — would go somewhere else next time.

THEY ARE THIEVES! The WORST experience ever!!! I put a deposit because a sales person promised it will be fully refundable, she even signed on a paper; however they didn’t give me my money back!!! PAY ME BACK NOW!!!

Be very careful shopping at Sleepys. Many of the salespeople are not knowledgeable or just want to get a sale.
1. Often, there models of comfort/​firmness that a particular store doesn’t carry and the salesperson won’t tell you this. Go to a couple of stores. Check with
first to check reviews and the range of mattress firmness.
2. You can exchange the mattress, but you will get killed on delivery fees.
3. The customer service can be rude. Be firm and keep going up the ladder until you are satisfied.
4. I would try to buy at Macy’s first!

Had a great experience working with Ann on selecting a mattress. No pressure, patient and knowledgeable. She took a lot of time with me until i picked the right one for me. Seek her out. Ned

I had a pleasant experience buying a mattress at Sleepy’s in Chelsea. Imran was helpful, patient and attentive. I left without purchasing anything but placed a deposit of 10% down. I then decided to do a bit of research. Sleepy’s agreed to match the price that I had found online. In addition, they were helpful with my delivery and followed-​up to insure that everything had gone according to plan. I was very pleased with the level of service and would highly recommend him, but he is located at the 92 7^th Avenue location.

Signed a lease on a new apartment less than 24 hours before I walked into Sleepy’s and was anxious to setup a mattress delivery. Their extended Labor Day sale was still going on and I managed to get a bit of a deal on the mattress I opted for. The staff were very helpful and definitely knew what they were talking about. I was given ample time to lay down on each mattress choice and in the end I was able to choose a winner. Two nights of sleeping on the new mattress has proven to me that Sleepy’s know what they’re talking about, I’ve slept really well both nights.
Delivery was prompt and overall I couldn’t have asked for much more from them.

On May 2011 I bought a mattress at your Chelsea NY store. My Sleepys representative was R. Laurence. I let Mr. Laurance know that I prefer firm matresses since I have a bad back. He suggested a soft mattress just because I had a bad back which made no sense to me but he went ahead and used the store’s «sleep machine» and recommended me a few of the best mattress for my condition. I finally made my decision and ‘Ive had this mattress for a year now.
Today I wake up and realized that for a year I haven’t been able to sleep the whole night through unless I don’t take a sleeping aid and wake up with a sore back. I look at my mattress and it has a huge indentation in the middle even tho I rotated it as told in the pamphlet (and still do) I live by myself and am 140 pounds so the bed doesn’t take a beating (tho i think a $ 1200 should be able to take a bit of a beating, no?). Also, I can hear springs pop if I roll from one side of the bed to another one.

Great help! i had to do a bigger matteress order and was totally lost where to even start, Ed and Gale, were amazing in there help, and after 1 hour the whole deal was done, i chose what i needed and im very happy with it. They are really great !

I could not be any happier with the service and product I received at this Sleepy’s location. I have been bed shopping for months and couldn’t quite find what I was looking for and didn’t received a lot of help when i went into stores, but yesterday I decided to try this Sleepy’s and from the minute I walked in the saleswoman Gail was just a joy to be around. She greeted my friend and I warmly, listened as I told her what I wanted she immediately put me on the diagnostic bed to find out what I needed and we set off around the show room testing mattresses out. I am very picky and like my bed very firm and I literally tried every firm bed in the showroom upstairs and downstairs and laid on them a while. Gail was very patient and helpful she kept telling me to change positions and explained everything she asked me to do. She even pulled some mattresses that weren’t on display out and set them up on the floor for me to try. I finally decided on one and also found the exact bed I was looking for so decided to get the whole thing right here. Gail had me all taken care of and set up delivery for today. The time promised was between 9−1pm and the bed was set up completely by 10:30am. The service was excellent from Gail in the showroom to the men who delivered and set the bed up I am very happy with my service and recommend everyone go there and ask for Gail.

They have this diagnostic bed test they do on customers. And I learned something about the bed that was appropriate for me. I lied down for about 10 minutes. And it was fun to find something that was comfortable, would be durable, and that I could afford.
I found the perfect bed and would use Sleepy’s again.

What you supposed to say about Sleepy’s? I went in there to get a bed frame. They sold me one and were nice about it. Whatever.