Raymour and Flanigan Furniture

If you are fortunate enough to get Gregory in the 14 St store, your shopping trip will be amazingly easy and pleasant. He knows the products so well he can figure out what will fit a specific need. I needed a bed to fit a particular space. He was patient and understanding and was able to show me appropriate products so it was an efficient and successful purchase. I purchased a couch 2 years ago there and with Gregory. Once again, he was helpful without being pushy and I got exactly what I needed. Raymour and Flanagan is a great place to shop with Gregory as a salesman.

Awful experience with the Raymour & Flanigan in Reading. They were running a special with 24 months, no financing. They ran our credit and we were approved. Instead of submitting the cost under the 24 months no financing, they submitted it under the preferred account (meaning you had to pay off the amount within 30 days). We were not made aware of this. When our bill came, we paid the required amount thinking it was split up over the next 24 months. Well, when we received our bill the following month, we were charged 29.9% interest. After nine calls and two visits to the store and bank, we finally have it switched over to the no interest account. But, we have to pay the interest that we were billed. They will not credit it back even though it was their mistake. Not only did the sales guy not tell us there were two different financing options, the general manager was the most unhelpful and unpleasant person to deal with. Also, TD bank (the financing company) is a nightmare to deal with. It is incredibly sad, because we have been such a loyal customer. They definitely lost us today.

The worst furniture ever… I have them for 2 years… From the first six months i had problems with that they came they change it and after six months again the same problems… They sold me the worst mattress too… Just go to Ikea definitely better stuff… in half price…

I bought a couch from them 2 years ago and they won’t stop calling me. They just called me multiple times in a row — I asked to be removed from the list and they told me no. Not worth it to buy something here to only then be harassed!

I asked for next day deliver and when I called to see my window of delivery time they told me it didn’t make it on to the delivery truck and someone was suppose to call. No one called to let me know and now I have to wait a week to get a mattress. Woman was not helpful on the phone or apologetic.

I recently bought a new couch from this location. I originally had a much longer review up expressing my frustration with communication and delivery issues, but the issues have since been corrected. The customer service team was very understanding of my frustration and went out of their way make sure I was satisfied with the result. I think R&F has some work to do to update their internal tracking and communications systems, but in the end they did whatever they could to make things right. And the new couch looks great.

To their credit, they contacted me an hour after I posted my review and asked for my number so they could take me off their list. It’s been close to two months, and I haven’t received a call from them since. (If I ever receive a call from them, I’ll go back to a 1-​star though.)

Furniture is not bad, but beware of the Platinum coverage .
When I called because I had some minor stains on the microfiber couch they said they would send somebody to service the couch… ok.
A guy shows up the following day for my appointment, wearing a bandana, with a rag and a spray bottle of some kind of cleaning fluid I’m guessing. He looked like he just came off Rikers Island
I asked him are you from Raymour? He says «yes.»
I said «That’s what your gonna clean my couches with? «This is platinum coverage? «
Once again he replies «yes. «I told him no thanks and sent him in his way.
Moral of the story is Platinum coverage is either some strange guy coming to your home to wipe your furniture down, or like the guy said» its either me or they (Raymour) send you this special cleaning solution.
Nice furniture, but Negative for the platinum coverage.

Zero stars. My advice is to avoid these fraudsters completely. Do not patronize. I bought a piece of furniture for my son and handed my AMEX to pay. The salesperson suggested instead that I apply for credit to get 6 months, no interest, no payments. I first said no but they insisted. I relented. BIG MISTAKE. After filling out forms referring to 6 months, no interest, I immediately began getting bills from TD Bank with 27% APY added. I called TD to explain that it was a 6 month, no interest promotion. The bank said «you have to call the store.» I did and the manager said, «Our mistake. We will take care of it. Wait one billing cycle and it will clear up. Don’t pay the bill from TD Bank.» I wait and the next month the TD Bank bill has a late charge and even more interest. I call the store again and a woman tells me: «Oh, I see you had 6 months interest. I don’t understand why this is happening. Let me talk to my manager and I will call you back later today.» No call. That was more than a week ago. TD Bank calls every day though. Today I called and the «manager on duty» says «you signed up for monthly terms.» In other words a stupid R&F credit card with 27% interest! Why would I do that? I pay off my credit cards every month to avoid paying any credit card interest. I had handed over my AMEX and would have gotten the rewards points. BEWARE. I think this is a scam they pull, possibly with TD Bank. I have no choice but to report this to the NY Attorney General or appropriate consumer fraud agency. If it happens to you, I suggest you do the same. If this is how they do business, PATRONIZE AT YOUR OWN RISK.

Buyers be aware of the platinum coverage!
I went in last week to buy a mattress. A very helpful sales person help me select what he thought would be the best for someone with back pains. I signed up for a platinum coverage $ 99 for the privilege of exchanging the mattress within 45 days. After few days it became clear that I made the wrong choice, not only the mattress broke my back– it affected my entire body.
I called the store and was told that I can exchange the mattress before 30 days have passed. Now I am stuck with a terrible pain and a mattress I cant use. The store manager insisted he cant do anything. «This is the Policy and this is it — have a nice day» I will try and see if their HQ s any better.
Till then — Think twice before you buy any thing in this store.
Update — Called customer service. Same story — «we have the policy, nothing can be done, we don’t care about your back pain, if you sleep on for 30 days you may get use to it… and so on. you get the point. After insisting — she agreed to transfer the request to the Regional Director.
So now — up the hierarchy — stay tuned.

Had to cancel a delivery do to the having rugs in my rooms they should come prepared to walk on rugs 1606 Oakhurst, NJ

These five stars are for Farrukh and others in Customer Care, who helped me at Raymour and Flanigan’s East 14^th Street location. I had some issues with this company, but Farrukh and others in The Customer Care on East 14^th Street bent over backwards to resolve the situation. Very grateful for their help :)

I needed some furniture quick to host a Super Bowl party. I came here a week before the big game and was greeted and helped by Ali. She was very friendly, knowledgeable, and helpful. I got my living room set within the 3 days promised and very happy. Anytime you go to this location, look for Ali !

Pretty overpriced compared to New Jersey R&F. The same bed frame in NJ was 400 dollars cheaper than it was here. I guess that’s Manhattan for you.

My experience with R&M was fantastic. I checked out their website to see if they had sofas I liked, and then called ahead to make sure those pieces were in the Gramercy store. I received great service on the phone, and every single piece was in store – which immediately told me that they have a seriously fabulous selection in the Gramercy location.
When we checked them out in person and found one we loved, they knocked the price down for us a little bit, set us up with an amazing warranty package (basically, we can spill wine all over the sofa once a week and they’ll come and spot clean it for us every time – for free – in addition to all the usual coverage for damage or manufacturing problems), and scheduled us for delivery within three days. This was all done efficiently, but every employee had a very friendly attitude and went out of their way to make sure we got the best deal we could.
I’ve had lots of furniture delivery experiences, and the norm is usually that they give you a two-​hour window, then show up an hour late. These guys not only showed up on time – they even called ahead to tell me that they were running ahead of schedule, so if I was available, they could drop it off early. Uh, yes, please! The delivery guys (who, characteristic of everyone I met at R&F, were simultaneously totally friendly and efficient) hauled a sectional sofa up a third-​floor walkup in about three minutes flat, set it up for me, and made sure I was happy before they headed out.
All in all, this was the most effortless, high-​quality furniture purchasing experience I’ve had, with great service and products every step of the way. Strongly recommend going with R&F if you like their selection.

a Follow up…
Not only 2 weeks later and i stepped foot into this store again to reaffirm my decisions made at the R&F in UWS and this location was closest to me at the time.
Saleswoman 1 again greeted us. Then followed us like a lost puppy when we said we would not need help right away.
We were halfway out the front door when she asked if she could help us with info on products (um we’re already leaving?) we both said no thank you and she shouted that we were rude and she again stormed off to the back room.
We told the other gentleman there SHE was the reason we were not going to furnish our new apartment with this location.
This woman needs to be reprimanded for her continuous lack of professionalism. I don’t see how anyone would want to work with her.

They had a decent selection of furniture. I personally wasn’t impressed with the selection. It was my typical furniture showroom experience. You walk in the door and the sales people clamor to get dibs on you. They give an initial spiel on some deals and pounce back on you if you happen to look in their direction.
It wasn’t a bad store but we were looking for a bit more from them. My two cents.

TERRIBLE Experience. When scheduling deliveries Raymour and Flanigan it is almost as if they want to make it as difficult as possible. Since they are a furniture store in New York City, you would think they understand that most people cannot pick up the furniture themselves, and instead would have a furniture delivery service which was the least bit accommodating. This is NOT the case.
Instead, during the week they only deliver between 8 and 4, only giving you a three hour window from which they could show up any time. Apparently they don’t realize that people work and want to specifically only deliver when people would not be home and be at the office. Then, if you want a weekend delivery they don’t even deliver on Sunday (because it would of course make too much sense to deliver furniture when people are home and not at work). So you’re only option would be Saturday.
At that, they don’t even let you pick a time, only the day. I had told them when scheduling the delivery that I could not be at the delivery address early in the morning on Saturday. They say when scheduling this should not be a problem. Nonetheless, two days before the delivery date, I get a call stating that my delivery time would be between 9AM and 12, which happened to be the exact times I told them I could not have the furniture delivered. When I called them, they seemed to not care less. They claimed that there was nothing they could do (although obviously there is SOMETHING they can do, just nothing they WILL do).
After this experience is it is clear this a company that does not deserve mine or anyone else’s business.

Just received my sectional and table, and I’m happy with each. The items were wrapped in blankets and delivered right on time. The men delivering were very friendly. The store didn’t get one of my chairs in on time, but they’re coming back in 2 days, so it’s not a big deal.
As far as my experience in the store — it was great. My salesperson, Patrick, left my wife and I to look at things on our own pace, and checked on us when we needed his help. It was great. I’m a very obsessive person when it comes to this kind of purchase, and I didn’t feel pressured or rushed, at all.
I chose Raymond and Flanigan based on it’s reviews compared to the other discount furniture stores in the New York area. I visited a couple of it’s competitors, and the reviews on Unilocal were very negative, which steered me away. Also, I didn’t want to break the bank on some nice stuff, and I felt R+F was a good balance of quality and price.
All in all, I’m satisfied, and I hope my stuff holds up over time, as it wasn’t as cheap as one of the other stores I looked at, but I’m confident that it will.
So again: Ask for Patrick when you go the store. He’ll treat you well.
And a note to Raymour and Flanigan — take care of your delivery guys. The one guy told me he had a problem in his knee, but an X-​Ray found nothing. Help that guy get some physical therapy. I wish I got his name, so I could pass it on.
I hope this review helped you.

My boyfriend and I came in the other day when he was looking for a bed (bedframe, box spring, mattress). Our sales rep was perfectly nice and helpful, and clearly knowledgable. He was generously cutting prices and everything was going swimmingly.
Things really went downhill when my boyfriend said he would need to think about which bed to buy but would definitely be back. We got the rep’s card to assure him we would come back to him. However, at this point he got kind of sullen and angry and asked in disbelief whether we realized what a good deal he was offering us. We did, and thanked him, then headed for the door (with the full intention to come back in the next few days to actually commit to one of the beds).
As we reached for the exit door, our sales rep called out to us, and when we turned around, he was standing with the manager. They beckoned us over and the manager, similarly to the sales rep, started to berate us for not taking the deal. He threw in lots of completely unprofessional and immature lines like «You’re really not going to take this deal?» and «How much money do you have on you right now?», etc. We repeatedly insisted that we’d be back and that we were just not ready to commit that day, but the manager and sales rep continued to bully us until we finally just kind of made a break for the door and got out of there. Needless to say, neither of us are interested in interacting with either of them again and will find a bed somewhere where the sales team is more professional and frankly, less mean.