Ann Sacks

My husband and I came here to get ideas on the tiles we were interested in for our master bath renovation. After wandering around and looking at all of the beautiful displays, we met with Angelo. He answered all of our questions and helped us pair tiles to create a luxurious space. Much of the tile they have here is high end (and out of our budget), but if you make a wall or floor special, you can be frugal elsewhere. We went home not knowing quite what we wanted, however we did leave with samples and that was incredibly helpful to go and see in the space.
After making a decision, Angelo and I began emailing back and forth as well as calling each other to place orders and get the quantity right. Everything was delivered via FedEx and in perfect condition. On more than one occasion I needed to order additional tile and Angelo quickly got my order in. Product came in, in less than a week! He was great to work with and very patient for us first-​time-​renovators.
If you’re looking for something special that you can’t find anywhere else, this is where to look. Consider Ann Sacks the Bergdorf Goodman of tile stores. Don’t let that deter you, it’s worth the look.

I purchased Ann Sacks tile for my kitchen backsplash. As one other reviewer mentioned, I was talked into purchasing a lot more tile than was needed – far above what is «usual» expected breakage for tile on a mesh sheet. Even the installer commented. That cost me hundreds, which is a real bummer. I also had some issues with delivery taking longer than was quoted initially which upset my contractor. HOWEVER, I can’t let these things spoil my overall review too much because the tile really is beautiful –everyone who sees it comments on it, and I couldn’t have bought this particular tile anywhere else (and I tried because it was $$$$)! They carry top quality tile with special depth/​color variation/​glazing and for me, it was worth the hassle.

This review is not about product, but the horrible customer service at Ann Saks.
I recently purchased a home– every surface needs an overhaul. I loved the products at Ann Saks, and went to the showroom to get information and pricing. The shop was completely empty and very cold, the employees were just sitting around looking into space. I was helped by Danyel Jones who was nice enough when I was there, she promised to follow up with pictures, pricing, information. It has been two weeks-​I called to check in once, I never heard from her. I think it’s pretty astonishing that the customer service would be so severely lacking in a place that is arguably one of the most expensive in its category.
I’ll be taking my business to Artistic Tile, they were fabulous and accomodating and the showroom was alive.

First of all, I did NOT purchase so this review is half complete.
Products are A+ Selection, Showroom is beautiful.
The warning upon speaking with a female manager who was slightly overweight, some key points were communicated.
1. This store has horrible shipping so they suggest, or push, buyers to purchase more tile than needed for fear that the warehouse will package the tile in a NON SECURE method leading to breakage
2. Wow, this comment from the manager about how the people responsible for shipping sometimes will send out the WRONG color tiles ! Wow, this was where I responded, «Why doesn’t the company either fire or retrain the person or people responsible for sending out products? «
3. This is another add on comment about how sometimes the wrong size is shipped out !
Summary, you are gambling when buying because this woman is running a sloppy operation where she lacks concern about delivery and really views these major mistakes as a norm in the business.
I responded «The customer does not want to hear excuses ! ». Buy elsewhere. I can not comment on complete experience because after hearing a manager’s words accepting how sloppy her team is, I just couldn’t buy tiles knowing this info.
Hope this helps.

What a lovely experience. Staff are genuinely attentive; showroom is gorgeous (like their products) and the selection is awesome.

Don’t buy the stone sink on a dark wood base. Lovely, but when it gets wet (which is every time you use the sink), the wood stain «leaks» into the stone and stains it (I believe the word is «leaches» — soaks up into — the sink). Too bad. And the company didn’t think it was important enough to rectify the problem for a $ 4,000.00 sink & stand. Based on this experience, they DO NOT stand by their product. Warning.

Unbelievably poor service and questionable quality control. I’ve renovated several bathrooms economically and painlessly using a variety of tile vendors, but went to Ann Sacks thinking that a high end vendor would ensure a good product and superior service. Wrong. After purchasing over $ 13,000 worth of tile and battling through an ordering snafu that really should have been caught by the salesperson, the color variations of one of the floor tiles were so dramatic that I had to have large sections pulled up and redone. Ka-​ching! (Have to add that this was no easy task since the mosaic tile has a paper backing on the front making it impossible for the installer to see what is being laid until after it is set in place. Won’t even go into the DYI fix I came up with so that we could see the tile before it was installed) I wrote a polite letter to a supervisor to alert him to the problem (not to request a refund or a different tile), and to suggest the tile be discontinued. So far, no response. Don’t make my mistake and be seduced by the pretty shiny samples in the showroom, go somewhere else where the salespeople are more helpful and where a company with a fancy reputation doesn’t dump its customers after the bill is paid.